Download or read book Success After Service written by Lida Citroën and published by Kogan Page Publishers. This book was released on 2020-10-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNER: Independent Press Awards 2021 - Career Figuring out your next move after transitioning out of the military should start before your last day. Prepare yourself emotionally and professionally to put those hard-earned skills in context of the civilian world. The transition from military to civilian life is more than just a title change; it is a whole new life experience with the sense of excitement and possibility that accompany a transition. Whether you're preparing to retire or separate, Success After Service is written to help all veterans succeed in the civilian workplace. Success After Service provides the tools, resources and strategies to help you adapt to the civilian workplace and evaluate post-military career options. Whether you become an entrepreneur, move into the corporate world or pursue higher education, you will learn how to develop a portfolio of career assets, including your résumé, elevator pitch, online profiles, interview acumen and professional network, empowering you to begin your new career with confidence and clarity. Success After Service is the perfect guide for transitioning military and veterans who seek a coherent set of strategies, resources and steps for building a meaningful, deliberate and rewarding post-military career.
Download or read book Service Success Lessons From a Leader on How to Turn Around a Service Business written by Daniel I. Kaplan and published by John Wiley & Sons. This book was released on 1994-03-22 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
Download or read book Business Success Through Service Excellence written by Moira Clark and published by Routledge. This book was released on 2007-03-30 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. An introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric, and a final chapter takes an integrative approach and features a case study from the overall winners of the Awards to highlight how this company has achieved success. An additional feature of the book is the service excellence questionnaire. Purchasers of the book are able to go online to complete the questionnaire and submit it to establish their competitive benchmark against other companies in both the same sector and across different sectors. A web site accompanies the book where updates on the category winners are featured to ensure that current information is always available.
Download or read book Success After Tenure written by Vicki L. Baker and published by Taylor & Francis. This book was released on 2023-07-03 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings together leading practitioners and scholars engaged in professional development programming for and research on mid-career faculty members. The chapters focus on key areas of career development and advancement that can enhance both individual growth and institutional change to better support mid-career faculties.The mid-career stage is the longest segment of the faculty career and it contains the largest cohort of faculty. Also, mid-career faculty are tasked with being the next generation of faculty leaders and mentors on their respective campuses, with little to no supports to do so effectively, at a time when higher education continues to face unprecedented challenges while managing continued goal of diversifying both the student and faculty bodies.The stories, examples, data, and resources shared in this book will provide inspiration--and reality checks--to the administrators, faculty developers, and department chairs charged with better supporting their faculties as they engage in academic work. Current and prospective faculty members will learn about trends in mid-career faculty development resources, see examples of how to create such supports when they are lacking on their campuses, and gain insights on how to strategically advance their own careers based on the realities of the professoriate.The book features a variety of institution types: community colleges, regional/comprehensive institutions, liberal arts colleges, public research universities, ivy league institutions, international institutions, and those with targeted missions such as HSI/MSI and Jesuit.Topics include faculty development for formal and informal leadership roles; strategies to support professional growth, renewal, time and people management; teaching and learning as a form of scholarship; the role of learning communities and networks as a source of support and professional revitalization; global engagement to support scholarship and teaching; strategies to recruit, retain, and promote underrepresented faculty populations; the policy-practice connection; and gender differences related to key mid-career outcomes.While the authors acknowledge that the challenges facing the mid-career stage are numerous and varying, they offer a counter narrative by looking at ways that faculty and/or institutions can assert themselves to find opportunities within challenging contexts. They suggest that these challenges highlight priority mentoring areas, and support the creation of new and innovative faculty development supports at institutional, departmental, and individual levels.
Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Download or read book Service Industry Success Develop Your Team Empower Your People Attain Your Freedom written by Brian Harding and published by Aviva Publishing. This book was released on 2021-12 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of employees not getting the big picture, supporting your initiatives, or following your processes, or even directives? Do you feel like you can never take more than a few days off because your business will flounder if you aren't there to drive or follow up on every critical task? Are you longing for freedom, and feel like your business owns you, but simultaneously the thought of giving up control and delegating decisions to your team terrifies you? Are you afraid to hold your employees accountable out of fear they will leave you? Don't lose hope just yet! Brian Harding has been there, and after years as a business owner and consultant, he has learned the secrets to creating a workplace where employees thrive without constant supervision, a positive culture predominates, and everyone knows what is expected of them. Now Brian shares his years of experience and expertise in his new book Service Industry Success. He explores the challenges you are facing and provides you with the necessary skills and strategies to transform your organization.
Download or read book Indispensable How to Succeed at Your First Job and Beyond written by Meredith Whipple Callahan and published by Inkshares. This book was released on 2018-06-26 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Indispensable: How To Succeed At Your First Job and Beyond is the young employee’s guide to excelling in a new job. This is the advice you wish a mentor gave you Day One.
Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Download or read book Success and Succession written by Eric Hehman and published by John Wiley & Sons. This book was released on 2015-09-15 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: An insightful look at leadership transition from the successor's perspective Success and Succession examines the leadership transition process from the successor's point of view, and outlines the considerations and strategies that lead to a better future for the business. With a focus on practical planning and execution, this insightful guide provides insight into the strategies that smooth the transition and help the new leadership make better business decisions. You'll learn when and how to start planning, who you need on your team, and the obstacles you should anticipate along the way. You'll learn to navigate the uncertainty the process entails, and how to identify opportunities for reciprocal understanding and adopt workable approaches for successful resolution of a multitude of transition issues. Interviews with those at various stages of transition highlight the real-world application of these ideas, and give you an inside look at what worked, what didn't, and what they wish they had thought of. The transition of leadership in an independent, non-public professional service business can be emotional and difficult for everyone. This book gives you a framework for smoothing the process and driving the best possible future of the business. Consider the complexities of succession and transition Balance conflicting dynamics of outgoing and incoming leadership Plan for operational, financial, and emotional obstacles Develop and execute a winning strategy for long term success The transition from founder to successor is far from an academic exercise, and is not linear. Answers are hard to find, and the ebb and flow of the process requires patience, creativity, and willingness to try again. Success and Succession provides a unique strategy for success, from the perspective of incoming leadership.
Download or read book Spirit Driven Success written by Dani Johnson and published by Destiny Image Publishers. This book was released on 2009-08-28 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a self made multi-millionaire, Dani Johnson knows from personal experience what it takes to turn your financial life around. Over the years, Dani has become one of the most sought after success coaches in the world. Her easy to follow, proven success strategies have propelled thousands from all walks of life to achieve extraordinary results in their business and personal lives. In Spirit Driven Success, Dani reveals time tested biblical secrets to achieving financial freedom. Inside you'll discover the spiritual keys that unlock the door to true wealth. You'll also uncover the habits that lead to poverty and financial struggle, the lies about money, how God rewards the spirit of excellence, and much more!
Download or read book Discovering the Soul of Service written by Leonard L. Berry and published by Simon and Schuster. This book was released on 1999-07-13 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.
Download or read book Head Space and Timing written by Duane K. L. France LPC and published by . This book was released on 2019-05-26 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every veteran has a story. You just have to listen to it. It can be surprising how difficult it is...and also how easy...for a veteran to be able to tell their story. The impacts of combat, deployments, or even just military experience in general are felt long after a veteran leaves the service. The guns do not always go silent when a veteran leaves the military...neither should the veteran. When combat veteran and retired Army Noncommissioned Officer Duane France retired, he knew he wanted to continue to serve his fellow veterans. As a grandson, nephew, and son of combat veterans, he grew up knowing the impact of combat and military service on veterans and their families, and as a leader with five combat and operational deployments, he saw the same things happening in the service members of his generation. After starting to work as a clinical mental health counselor exclusively for veterans and their spouses, Duane started to write his observations and experiences on his blog, Head Space and Timing, located at www.veteranmentalhealth.com. This book is a collection of 52 articles designed to help veterans, those who support them, and those who care for them to understand the military experience and to change the way they think about veteran mental health.
Download or read book Firefighter Success written by Jim Moss and published by Independently Published. This book was released on 2020-11-16 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Firefighter Success is the blueprint for firefighters who want to achieve excellence in their careers and personal lives. Its 20 core principles provide every firefighter with a complete road map to fire service success. Going beyond the conventional definition of success (i.e. promotions, rank, money), Firefighter Success will teach firefighters how to continuously improve, maximize and achieve their potential, and leave a positive, lasting impact on the fire service.FIREFIGHTER SUCCESS' 20 CORE PRINCIPLES: CHAPTER 1 - COACHABLE CHAPTER 2 - CURIOUS CHAPTER 3 - CHAMPION MINDSET CHAPTER 4 - CONFIDENT CHAPTER 5 - COMMITTED CHAPTER 6 - COURAGEOUS CHAPTER 7 - CONVICTION CHAPTER 8 - COMPETENT CHAPTER 9 - COMPREHENSIVE CHAPTER 10 - CONSISTENCY CHAPTER 11 - CHARACTER CHAPTER 12 - CREDIBILITY CHAPTER 13 - CHARISMA CHAPTER 14 - COMMUNICATION CHAPTER 15 - CANDID CHAPTER 16 - COMPASSION CHAPTER 17 - COMPOSURE CHAPTER 18 - CHANGE CHAPTER 19 - COMMUNITY CHAPTER 20 - COACHFirefighter Success specifically shares the following with firefighters of all ranks and ages: -How to turn adversity and even failure into success-5 Steps to building credibility-5Keys to humility- 10 Strategies to becoming more confident-6 Fundamentals to staying committed for the long haul-5 Ways to deal with negative people-How to create a personal vision statement-The 3 R's of "Training Triangle"-101 Hands-on training ideas-3 Pillars of building competency-5 Key elements to building character-4 Steps to firefighter resiliency-"Top 10 Credibility-Killers" for firefighters-How to use positive habits and routines for longterm success-20 Rules for successful communication-5 Strategies for maintaining your composure-5 Fundamentals to becoming a well-rounded firefighter-10 Steps to becoming a thorough firefighter-8 Keys to leading change-12 Ways to build a successful team-4 Fundamentals of being candid-10 Steps to becoming an effective coach and mentor-And much more ...Each chapter includes ready-to-implement Action Steps, which provide firefighters with practical ways for short-term and long-term success.WHAT FIRE SERVICE LEADERS ARE SAYING ABOUT FIREFIGHTER SUCCESS: "Firefighter Success is the go-to guide to help you stay on the right path to a career of firefighter excellence." Jason Hoevelmann - Fire Chief - Florissant Valley FPD (MO) & Author of "No Exceptions Leadership""The simple, yet timeless wisdom contained in Firefighter Success provides the details to winning as a firefighter." Mark vonAppen - Captain - Palo Alto Fire Dept. (CA) & Founder of Fully Involved"Firefighter Success gives you 20 core principles that if applied, will not only help you excel at your job and in life. This book contains life lessons and experiences, both good and bad, that come together to form a message of excellence---which is shared from a place of humility and gratitude. I guarantee you that if you adhere to these principles, you will not only realize personal success, you will serve as an inspiration and example to those around you as well." Dan Kerrigan - Fire Chief - Upper Providence Township Fire & Emergency Services (PA) & co-author of "Firefighter Functional Fitness""I highly recommend Firefighter success. If you want to become a great firefighter, read it and live it." Frank Viscuso - Deputy Chief (ret.) - Bestselling Author: "Step Up and Lead"ABOUT THE AUTHOR: Jim Moss is a career Fire Captain in St. Louis County (MO). His passions include leadership, training, and firefighter wellness. He shares his message on the national level, presenting at fire departments and firefighter conferences. Jim is also the co-author of the #1 Amazon Bestseller: Firefighter Functional Fitness, available at FirefighterFunctionalFitness.com.Learn more at FirefighterSuccessBook.com
Download or read book Life After Failure written by Cantrell and published by Victorious Publishing. This book was released on 2016-12-30 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever failed in life? The obvious answer is yes. But for some of us, failure has resulted in damaging implications. Some people failed in ways that cost their marriages, their relationships with their children, relationships with family members, friendships-even their careers. Failure can have lasting impacts that lead to guilt, shame, fear, and insecurities-all of which are obstacles to success. The good news is that there is life after failure. We can navigate failure to overcome the hurdles to success. In Life After Failure, Dr. Cantrell gives an in-depth look into his own failures and shares practical steps of how faith, humility, accountability, and hard work can lead anyone to a life of purpose and success. If you have fallen, it is time to get up, get back in the race, and pursue the purpose to which you have been called.
Download or read book Liberating Ministry from the Success Syndrome written by R. Kent Hughes and published by Crossway. This book was released on 2008-01-07 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every year thousands of God's servants leave the ministry convinced they are failures. Years ago, in the midst of a crisis of faith, Kent Hughes almost became one of them. But instead he and his wife Barbara turned to God's Word, determined to learn what God had to say about success and to evaluate their ministry from a biblical point of view. This book describes their journey and their liberation from the "success syndrome"-the misguided belief that success in ministry means increased numbers. In today's world it is easy to be seduced by the secular thinking that places a number on everything. But the authors teach that true success in ministry lies not in numbers but in several key areas: faithfulness, serving, loving, believing, prayer, holiness, and a Christlike attitude. Their thoughts will encourage readers who grapple with feelings of failure and lead them to a deeper, fuller understanding of success in Christian ministry. This book was originally published by Tyndale in 1987 and includes a new preface.
Download or read book Campus Service Workers Supporting First Generation Students written by Georgina Guzmán and published by Routledge. This book was released on 2021-11-29 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique collection of testimonials, critical essays, and first-hand accounts demonstrates the significant contribution of campus service workers in supporting the retention and success of first-generation college students. Using a Freirean framework to ground individual stories, the text identifies ways in which campus workers connect with students, provide informal mentorship, and offer culturally relevant support during students’ transition to college and beyond. Drawing on a range of interviews, case studies, and research studies, emphasis is placed on the unique challenges faced by first-generation and minority students such as cultural alienation, imposter syndrome, language barriers, and financial insecurity. Ultimately, the text dismantles notions of social hierarchies that separate workers and college students and encourages institutions to invest in these workers and their contribution to student well-being and success. This book will benefit researchers, academics, and educators with an interest in the higher education and student affair practice and higher education administration more broadly. Those specifically interested in multicultural education and the study of race and ethnicity within US higher educational contexts will also benefit from this book.
Download or read book Literally written by Marnie Stockman and published by . This book was released on 2021-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
