Download or read book Managing Employee Attrition and Building effective Retention strategies in ITES BPO Companies written by Dr. Jnaneshwar Pai Maroor and published by Archers & Elevators Publishing House. This book was released on with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Peak Performing Organization written by Ronald J. Burke and published by Routledge. This book was released on 2008-11-26 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building a peak performing organization is not easy or else everybody would be achieving this goal. Organizations today are facing heightened challenges in remaining competitive in a more demanding global business environment. New technology, customer expectation, outsourcing, low cost competitors and needs for both higher performance and more inno

Download or read book A STUDY ON EMPLOYEE RETENTION PRACTICES IN THE IT SECTOR written by Dr. Ch. Munendar Reddy and published by Archers & Elevators Publishing House. This book was released on with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Human Resource Strategies in the Era of Artificial Intelligence written by Yadav, Preksha and published by IGI Global. This book was released on 2024-10-04 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: As artificial intelligence (AI) transforms human resources (HR), its integration brings both opportunities and ethical challenges. AI can enhance recruitment, performance evaluation, and employee engagement. However, without careful oversight, it risks perpetuating biases, compromising privacy, and reducing transparency. It's crucial for HR professionals and organizations to adopt a responsible approach, ensuring that AI aligns with values of fairness, accountability, and respect for individual rights. Human Resource Strategies in the Era of Artificial Intelligence elucidates how AI technologies can be strategically integrated into HR functions to enhance organizational performance and employee well-being. This book offers essential ethical frameworks, guidelines, and best practices for integrating AI into HR. Aimed at HR professionals, researchers, policymakers, and technology developers, it provides the insights needed to responsibly navigate AI's complexities in the workplace, promoting ethical AI adoption and safeguarding the integrity of HR practices.

Download or read book The Employee Retention Handbook written by Stephen Taylor and published by CIPD Publishing. This book was released on 2002 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Staff turnover is a key issue for HR executives. It costs your organisation money and time. Stephen Taylor looks at the causes of staff turnover and the most effective ways of measuring, costing, predicting and preventing it. With six detailed case studies covering retailers, graduates, engineers, professional services, call centres and the police, this book offers you effective approaches to solve your retention issues.

Download or read book Strategic Human Resource Management and Development written by Richard Regis and published by Excel Books India. This book was released on 2008 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Human Resource Management has been a topic familiar to many. But this book approaches the same topic in a current global economy with so many Indian business houses venturing into acquiring global giants and establishing themselves atop of the world of business in our growing economy. This means that with electronic communication making the world into a global village and virtual organizations and learning having made the distinction between 'place' and 'space' not a matter of importance, strategies to be adapted by the HR professionals should be totally new. That is where this book is having a new approach to SHRM. It is interspersed with contemporary Indian cases and experience to fall back on to illustrate the different strategies HR has to play as a business partner. Issues in employee privacy in case of virtual organizations have been vividly dealt with. Gone are the days of the fire-fighting role of HR professionals. They are required to play a vital role being part of the business strategy not only at the domestic arena but also in the global business. Challenges involved in building multicultural organizations, cross border merger and acquisition and repatriation and outsourcing are topics that are significant in the local as well as the global human resource management which are discussed extensively. The book explains career planning and development and compensation packages in the context of competencies and balanced scorecard. When speed and alacrity are demanded of all the employees to stay ahead of competition, the employees are required to put in extended hours and work in a stressful environment. Hence, the new-era HR professional has to resort to developmental activities through mentoring, coaching, counseling, stress management and emotional balance. The book is divided into five parts. Apart from the stories narrated within the text of the book, and some exercises, there is a separate section of cases at the end of the book to augment the concepts narrated in each part. It would not only fully meet the requirements of MBA students but would also give new direction to the practicing HR professionals.

Download or read book Why Employees Stay written by Vincent S. Flowers and published by . This book was released on 1973-01-01 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Celebrate Customer Service written by Rick Crandall and published by . This book was released on 1998-11 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing great service is your customers is worth a lot to you, while providing merely good service is worth little.

Download or read book Reskilling the Workforce for Technological Advancement written by Meçik, Oytun and published by IGI Global. This book was released on 2024-02-19 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern workforce is continually evolving, presenting an ongoing challenge to business stakeholders, from workers to administration. Technological advancements, shifting consumer preferences, and the ever-changing global economic landscape have set the stage for a resounding conundrum. How can workers, employers, and society adapt to this rapidly transforming environment? Reskilling the Workforce for Technological Advancement presents an answer in the concept of reskilling existing workforces. As highlighted in the book, reskilling offers a path to not only address the challenges faced by individuals but also to propel businesses and society forward. The first issue at hand is the need for workers to continually develop new skills and adapt to new roles in response to technological advancements. Reskilling the Workforce for Technological Advancement presents a compelling solution by outlining how reskilling can open to new career opportunities, boost earning potential, and provide the necessary tools for individuals to remain competitive.

Download or read book Call Center Staffing written by Penny Reynolds and published by Call Center School Press. This book was released on 2003 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Plunkett s Outsourcing Offshoring Industry Almanac Outsourcing and Offshoring Industry Market Research Statistics Trends Leading Companies written by Jack W. Plunkett and published by Plunkett Research, Ltd.. This book was released on 2007-07 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains trends, statistical tables, and an industry glossary. This almanac presents over 300 profiles of outsourcing and offshoring industry firms. It also includes addresses, phone numbers, and executives.

Download or read book Strategic Planning Kit For Dummies written by Erica Olsen and published by John Wiley & Sons. This book was released on 2023-01-10 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a roadmap for your company’s future success—the For Dummies way Strategic Planning Kit For Dummies not only teaches you how to build a solid business strategy, but it gives you the tools to do it. Checklists, worksheets, and real-life examples guide you through answering your most pressing questions. Plus, all-new online resources make creating a lasting strategy easier than ever. Build a company vision statement, assess your strategic position, engage your team, and execute your plan—with easy-to-understand instructions and explanations that anyone can follow. This revised edition shows you how to adapt your strategy, plan for the unknown, and stay resilient through all the changes facing today’s businesses. Advice from For Dummies experts will make any business leader’s strategic dreams a reality. Learn the basics of how to create a long-term business strategy Create your mission and vision statements and a strategic framework Get organized, engage your team, and deploy your strategy through objectives and key results Access resources, worksheets, checklists and more—in the book and online This is the For Dummies guide for business owners and C-suite executives who are building or rethinking their company’s strategy and planning a path for growth. It’s a big job, but you don’t have to do it alone. Dummies has your back.

Download or read book International Journal of Strategic Organization and Behavioural Science Vol 1 No 1 written by Siddhartha Sarkar and published by Universal-Publishers. This book was released on 2011-09-28 with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Impact of Corporate Social Responsibility on Employee Wellbeing written by Shaikh, Erum and published by IGI Global. This book was released on 2024-08-28 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: In corporate dynamics, organizations grapple with a pressing dilemma—how to balance the pursuit of success with the well-being and sustained mental health of their workforce. Across industries, employees find themselves burdened with an ever-growing array of responsibilities, a phenomenon that takes a toll on their physical and emotional well-being, ultimately jeopardizing productivity. The pervasive threat of burnout looms large, necessitating a nuanced understanding of the intricate interplay between employee welfare and organizational prosperity. Recognizing the escalating prevalence of mental health issues, particularly in developing nations, scholars are intensifying their focus on the need for comprehensive studies to unearth strategies that can mitigate workplace stress and enhance the overall mental health of employees. This critical exploration forms the crux of our upcoming book, Nurturing Prosperity: Impact of Corporate Social Responsibility on Employee Wellbeing, where we unravel the profound influence of CSR on the multifaceted dimensions of employee wellness. This book presents a comprehensive synthesis of the latest empirical research findings and relevant theoretical frameworks. Tailored for academic scholars, it aims to deepen the understanding of the strategic role of trust in various domains within the information and knowledge society. Encompassing the global economy, networks and organizations, teams and workgroups, information systems, and individual actors in networked environments, the book elucidates how CSR practices can be leveraged to foster employee wellbeing in diverse settings.

Download or read book Employee Retention and Turnover written by Peter W. Hom and published by Routledge. This book was released on 2019-08-28 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exploration of what employee turnover is, why it happens, and what it means for companies and employees draws together contemporary and classic theories and research to present a well-rounded perspective on employee retention and turnover. The book uses models such as job embeddedness theory, proximal withdrawal states, and context-emergent turnover theory, as well as highlights cultural differences affecting global differences in turnover. Employee Retention and Turnover contextualises the issue of turnover, its causes and its consequences, before discussing underrepresented antecedents of turnover, key aspects of retention and methods for regulating turnover, and future research directions. Ideal for both academics and advanced students of industrial/organizational psychology, Employee Retention and Turnover is essential for understanding the past, present, and future of turnover and related research.

Download or read book Impact of Teleworking and Remote Work on Business Productivity Retention Advancement and Bottom Line written by Chandan, Harish Chandra and published by IGI Global. This book was released on 2024-04-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: The surge in remote and hybrid work arrangements has sparked a paradigm shift in the employment ecosystem. While remote work offers employees the coveted flexibility and freedom from daily commutes, it also introduces challenges such as isolation, reduced visibility, and questions about productivity. Impact of Teleworking and Remote Work on Business: Productivity, Retention, Advancement, and Bottom Line delves into the multifaceted impact of teleworking on businesses, exploring how different organizations grapple with these challenges, drawing on the experiences of industry giants like Google and IBM. It carefully dissects the advantages and disadvantages of teleworking, addressing distractions, cybersecurity concerns, and the polarized nature of remote work across global and skill dimensions. The book presents an exploration of solutions tailored for diverse stakeholders. From strategies to enhance employee productivity and maintain confidentiality to fostering human connections and tackling the challenges faced by new hires, each chapter offers actionable insights. Employers, employees, and management teams will find guidance on creating a collaborative and innovative remote work culture, mitigating distractions, and striking a balance between work and personal life. The suggested topics span the gamut of remote work intricacies, from the relationship between remote work and job satisfaction to strategies for maintaining connections between managers and remote employees. With small, medium, and large companies, government agencies, and universities as the target audience, the book serves as a strategic guide for entities seeking to harness the potential of remote work while mitigating its challenges.

Download or read book Bottom Line Call Center Management written by David L. Butler and published by Routledge. This book was released on 2007-06-01 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.