Download or read book State Agency Use of Customer Satisfaction Surveys written by and published by . This book was released on 1995 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customer Satisfaction Report written by United States. Patent and Trademark Office and published by . This book was released on 1996 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Polling and the Public written by Herb Asher and published by CQ Press. This book was released on 2016-07-13 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: Polling and the Public helps readers become savvy consumers of public opinion polls, offering solid grounding on how the media cover them, their use in campaigns and elections, and their interpretation. This trusted, brief guide by Herb Asher also provides a non-technical explanation of the methodology of polling so that students become informed participants in political discourse. Fully updated with new data and scholarship, the Ninth Edition examines recent elections and the use and misuse of polls in campaigns, and delivers new coverage of web-based and smartphone polling.

Download or read book Customer Satisfaction Survey Executive Summary written by Colorado. Division of Local Government and published by . This book was released on 2012 with total page 7 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Division of Local Government (DLG), within the Colorado Department of Local Affairs, serves municipalities, counties and special districts in Colorado as well as state agencies, businesses, non-profit organizations and residents at large. The 2012 Customer Satisfaction Survey provided customers the opportunity to rate their familiarity with and use of the range of DLG's services, as well as the quality of customer service and the services themselves. This summary presents an overview of key findings regarding customer This summary profiles the survey results from DLG customers known to have significantly engaged DLG staff in the 12 months prior to the survey,

Download or read book Handbook of State Government Administration written by John J. Gargan and published by CRC Press. This book was released on 2020-01-27 with total page 695 pages. Available in PDF, EPUB and Kindle. Book excerpt: Devised to meet the ongoing challenge of identifying the skills and knowledge necessary for expanding the governing capacity of state and local authorities, this book discusses the fiscal consequences of get tough approaches to crime and presents more effective and less expensive policy options. Surveying the range of administrative and management practices employed by state governments, the editor and contributors explore the results of the governmental reform tradition, the impact of federalism and intergovernmental relations, and the effects of political culture on state government by focusing on economic development, welfare, corrections, and environmental programs and policies.

Download or read book Federal contact centers mechanism for sharing metrics and oversight practices along with improved data needed report to congressional requesters written by United States Government Accountability Office and published by DIANE Publishing. This book was released on 2006 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book WisDOT Customer Satisfaction Survey Results written by Teri Fulton and published by . This book was released on 2004 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Regional Service Center Customer Satisfaction Survey written by Washington (State). Office of the Deaf and Hard of Hearing and published by . This book was released on 2011 with total page 5 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customer Surveys for Agency Managers written by Harry P. Hatry and published by The Urban Insitute. This book was released on 1998 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It's a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.

Download or read book Serving the American Public written by Albert Gore and published by DIANE Publishing. This book was released on 1997-06 with total page 43 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fed. agencies were directed to survey their customers to see what kind of service people want and whether they are getting it; to give customers choices and easy access; and to develop a way for citizens to complain and get problems fixed. To comply, agencies embarked on this series of benchmarking studies. Contents: summary of best practices (leadership strategies for satisfying customers; info. and analysis; planning; human resources development and mgmt.; customer focus, expectations and satisfaction; complaint process mgmt.; bus. results); reinventing complaint resolution; practices of benchmarking partners.

Download or read book United States Code written by United States and published by . This book was released on 1995 with total page 1602 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Department of Transportation and Related Agencies Appropriations for 1999 written by United States. Congress. House. Committee on Appropriations. Subcommittee on Department of Transportation and Related Agencies Appropriations and published by . This book was released on 1998 with total page 2006 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book 2010 Customer Satisfaction Survey written by United States. Office of Personnel Management and published by . This book was released on 2010 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Measuring Customer Satisfaction written by MaryAlice Stoner and published by . This book was released on 1990 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book 2009 Customer Satisfaction Survey written by United States. Office of Personnel Management and published by . This book was released on 2009 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book 1997 Customer Satisfaction Survey Report written by Lori Thurgood and published by . This book was released on 1999 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Measuring Customer Satisfaction written by Bob E. Hayes and published by ASQ Quality Press. This book was released on 1992 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The mysteries of every aspect of questionnaires dissolve as author Bob E. Hayes leads you systematically through the scientific methodology used to construct questionnaires." "By using his guidelines you will be able to pinpoint customer expectations; develop questions to measure whether you are meeting these expectations; work toward meeting the Malcolm Baldrige National Quality Award (1990) customer satisfaction requirements; evaluate the reliability and validity of any questionnaire; use questionnaire data to monitor work processes, evaluate intervention programs, and more . . . ." "The book includes significant discussions of reliability statistics for measuring questionnaire precision, as well as the statistical framework for using satisfaction questionnaires."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved