Download or read book Staff Development written by Library Leadership and Management Association. Human Resources Section. Staff Development Committee and published by American Library Association. This book was released on 2013-03-12 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition offers unique, state-of-the-art perspectives on library staff development and training.
Download or read book Stellar Customer Service written by Mou Chakraborty and published by Bloomsbury Publishing USA. This book was released on 2016-08-29 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Download or read book An Introduction To Staff Development In Academic Libraries written by Elizabeth Connor and published by Routledge. This book was released on 2009-03 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: An indispensible resource for librarians of all roles, the case studies in An Introduction to Staff Development in Academic Libraries demonstrate the necessity and value of integrating the library's mission statement and strategic plan with bold approaches to staff orientation, training, mentoring, and development.
Download or read book Guidelines for Training in Libraries 2 written by Library Association. Sub-committee on Training and published by . This book was released on 1986 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Training Issues and Strategies in Libraries written by Paul M. Gherman and published by Routledge. This book was released on 2019-12-05 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1990, provides analysis - applicable to any library, regardless of size - for the training and development of library personnel. Contributors from varying types of libraries, from a small private woman's college to a multinational bibliographic utility, discuss training in busy public services departments, address vendor and in-house perspectives on training for online automated systems, and examine leadership training. This practical volume provides direction for library administrators who seek to establish a climate where well-trained staff confidently and consistently perform their jobs successfully.
Download or read book Library Staff Training written by University of New South Wales. Library and published by . This book was released on 1966 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Staff Development written by Library Administration and Management Association. Staff Development Committee and published by ALA Editions. This book was released on 2001-03 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on the expertise of thirty-seven top experts with a variety of experiences from a wide range of libraries, you will learn how to : assess your library's needs and set realistic training goals ; create and budget for a training infrastructure ; enhance the existing skill set by building on core competencies ; and adapt proven assessment surveys to address specific issues.
Download or read book The Librarian s Guide to Homelessness written by Ryan Dowd and published by ALA Editions. This book was released on 2018 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --
Download or read book The Library Staff Development Handbook written by Mary Grace Flaherty and published by Rowman & Littlefield. This book was released on 2017-08-08 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Library Staff Development Handbook: How to Maximize Your Library’s Most Important Resource provides practical tips, suggestions for resources, and concrete examples for addressing the multiple and varied aspects of staff development. From crafting a job description to recruitment, hiring and retention, and from progressive discipline and succession planning to continuing education, performance appraisals, and the importance of workplace fun, this handbook can serve as a companion for managers, supervisors and library staff as they negotiate the challenging range of staffing issues and the opportunities they provide in the library setting.
Download or read book Staff Development in Libraries written by American Library Association. Staff Development Committee and published by Chicago : The Committee. This book was released on 1978 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Training Research Consultants written by Jennifer Torreano and published by . This book was released on 2021 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Training Research Consultants is a collection of perspectives and training materials from colleges and universities of many types and sizes that you can adapt for your own context. In four thorough parts--Introduction to Theory and Practice, Library Case Studies, Perspectives from Campus Partners, and Consultant Perspectives--the book covers learning theories, the role of research consultants in encouraging student intellectual development, program administration, hiring practices, training, and assessment. Finally, there are two reflections from research consultants, reminding us of the impac.
Download or read book Training Library Staff and Volunteers to Provide Extraordinary Customer Service written by Julie Beth Todaro and published by ALA Neal-Schuman. This book was released on 2006 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Download or read book Customer Care written by Pat Gannon-Leary and published by Elsevier. This book was released on 2010-03-15 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
Download or read book Staff Training and User Awareness in Preservation Management written by Association of Research Libraries and published by Association of Research Libr. This book was released on 1993 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: This resource guide briefly defines, describes, outlines, and exemplifies a program with the goal of reaching library employees and library users with a message that states the positive benefits of enhanced collection preservation, longevity, usability, and access. The guide is organized and arranged to enable a library to evaluate its current preservation communication to staff and users and to begin or augment its own programs. Suggestions are made for a start-up effort, and a more fully developed program is also described. Lists are provided of the care and handling concepts to transmit to staff and users. Examples are provided from the practices of other libraries. Twenty-three articles dealing with staff training and user awareness are presented, and a list of 31 additional resources is included for supplemental reading. (SLD)
Download or read book Detroit Public Library Staff Training written by Detroit Public Library and published by . This book was released on 2013 with total page 2 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Library Training for Staff and Customers written by Sara R. Beck and published by Taylor & Francis. This book was released on 2022-10-10 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enable your library staff to deliver the most effective services possible! This comprehensive book is designed to assist library professionals involved in presenting or planning training for library staff members and customers. Library Training for Staff and Customers covers training issues from many points of view ranging from top management to department managers. Library Training for Staff and Customers contains essential information to help you make the right training decisions when planning for your staff. Library Training for Staff and Customers explores ideas for: effective general reference training training on automated systems training in specialized subjects such as African-American history and biography training for areas such as patents and trademarks training for research on business subjects. Library Training for Staff and Customers answers numerous training questions and is an excellent guide for planning staff development and setting a training budget for your library. Make your library more effective and easier for your patrons to use with the strategies in this book!
Download or read book Staff Development written by Association of Research Libraries. University Library Management Studies Office and published by . This book was released on 1981 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
