Download or read book Spontaneous Volunteer Management in Disasters Toolkit written by and published by . This book was released on 2008 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Spontaneous Volunteer Management Resource Kit written by and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: A project developed by the Australian Red Cross of a framework for the management of spontaneous volunteers in emergencies. It is to enable consistent good practice in jurisdictions, municipalities and agencies that choose to engage spontaneous volunteers as part of their emergency management responsibilities as well as providing tools for community organisations who take on a new role in the aftermath of an emergency.

Download or read book Managing Spontaneous Community Volunteers in Disasters written by Lisa Orloff and published by CRC Press. This book was released on 2011-04-25 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: While history has identified a need for improved coordination during emergencies, it has also demonstrated that community volunteers positively impact their neighborhoods during times of crisis. Laying out the rationale and process by which emergency managers, community leaders, and non-governmental aid organizations can effectively collaborate and integrate citizen response, Spontaneous Community Volunteers in Disasters explains how to engage, train, and utilize spontaneous unaffiliated community volunteers (SUCV). The book prepares leaders to integrate local volunteers into any scale emergency response. Protocols and flexible management solutions are outlined to ensure safe and effective planning and execution. Work templates provided can be modified to suit the needs of any community. This accessible manual provides the tools to: Assess your agency’s role, tasks, and challenges to meet community needs in a disaster Build a plan for managing SUCVs by developing internal and external protocols Develop effective spot screening and selection methods Engage community members in information-sharing and outreach campaigns Consider policies and procedures that create relevant roles for volunteers and community groups to build a resilient team for disaster recovery Provide National Incident Management System (NIMS) compliant answers to address common barriers to using SUCVs Combining field experience and psychosocial research, the book makes a strong case as to why community involvement in disaster response will have a positive impact on a community’s resilient recovery. Praise for Spontaneous Community Volunteers in Disasters: All emergency management coordinators can benefit from this book. —Howard Butt, New Jersey State Police, State CERT Coordinator Lisa Orloff has done an excellent job in both identifying a significant opportunity in emergency response and meticulously outlining how that opportunity can best be leveraged. —Dr. Michael Chumer, New Jersey Institute of Technology The Alliance for Nonprofit Management has nominated the book for the Terry McAdam Award. This award is bestowed upon the Committee's choice for the most inspirational and useful new book published for the nonprofit sector.

Download or read book Developing Volunteer Resources written by Emergency Management Institute (U.S.) and published by . This book was released on 1992 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Disaster Volunteers written by Brenda D. Phillips and published by Butterworth-Heinemann. This book was released on 2020-02-03 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Disaster Volunteers: Recruiting and Managing People Who Want to Help provides readers with information on why people volunteer, the benefits gained by volunteers and recipients, and how to leverage such good will. Learning lessons from a variety of past disasters, readers will gain realistic insights into the challenges of disaster contexts. Coupled with evidence-based best practices, the book organizes and illustrates the necessary steps needed to recruit, train, manage, reward and retain volunteers throughout the lifecycle of disasters. Sections walk both organizations and individuals through the entire process of volunteer engagement, from recruiting and training, to managing and rewarding/retaining volunteers. This important resource fills an existing gap in books on volunteer disaster management by incorporating research, generating sound recommendations, grounding ideas in a disaster context, and offering an inviting set of examples from which readers can learn. Includes appendix with sample materials that can be used by civic or faith-based organizations Provides case studies that offer first-hand experiences and bring the content to life Includes stepwise advice on how to recruit, train and retain a diverse set of disaster volunteers

Download or read book Spontaneous Volunteer Management written by New Zealand. Ministry of Civil Defence & Emergency Management and published by . This book was released on 2006 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Civil defense management (CDEM) in New Zealand has a long tradition of involving volunteers to assist and support the important tasks of protecting and assisiting communities in times of emergency. In addition to formally involved volunteers, many people in the New Zealand community offer their assistance in an emergency without any prior invlovement ... The reality is that the first responder is not the professional emergency service or CDEM organisation, but the spontaneous volunteer. While such spontaneous volunteering can provide a great benefit to the CDEM sector, it can also pose a management challenge for CDEM organisations. This best practice guide has been developed to support CDEM groups and local authorities to develop processes and systems to allow them to safely and effectively manage spontaneous volunteers in a CDEM event .... "--Foreword.

Download or read book Digitalized Co production of Emergency Response written by Wael Alkusaibati and published by Linköping University Electronic Press. This book was released on 2024-05-03 with total page 65 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contemporary global challenges like global warming, rapid urban development, and the current unstable security situation, lead to an increase in large-scale crises (e.g., forest fires) alongside frequent smaller emergencies (e.g., house fires and traffic accidents). The increase in emergencies strains professional response organizations, necessitating additional resources. Civilian volunteers are therefore increasingly being integrated into the response system. The development is mediated by information and communication technologies (ICTs) which enable communication between professional responders (e.g., the municipal rescue services, the emergency medical services, the Public Swedish Answering Point) and citizens. While many studies focus on spontaneous volunteer activities emerging on social media, fewer examine organized volunteerism initiatives at the local emergency response level. Over a decade ago, a municipal rescue service in northern Sweden established an initiative recruiting volunteers as first responders and equipping them with basic response tools. The volunteers undergo training in tasks such as cardiopulmonary resuscitation (CPR) and fire extinguishing. They are dispatched to predefined response tasks using simple ICT applications like SMS lists or mobile apps. This initiative has expanded to other areas due to perceived benefits such as shorter response times and reduced casualties and material damage. The phenomenon can be labelled as an emerging form of ICT-enabled or digitalized co-production of public services. However, previous research indicates a research gap in understanding, describing, and defining this type of co-production. The overall aim of the thesis is to describe how these ICT-enabled initiatives emerge and develop over time and identify the related effects on the response system. This is expected to provide recommendations on how they can be developed and supported. This aim is divided into three specific objectives, where each has been addressed through a research paper: 1- identifying how the existing literature describes ICT-enabled/digitalized volunteerism in large- and small-scale emergencies, 2- identifying how these initiatives emerge and operate, and can be maintained in small-scale emergencies, introducing more systematized knowledge on this concept, 3- initially evaluating the contributions of volunteers in the initiatives. Leaning on a case study approach inspired by action research, a combination of data collection methods has been adopted, e.g., a literature review, interviews, and incident reports filled out by volunteers. For the data analysis, the theoretical lens of ICT-enabled/digitalized co-production of public services has been applied. The first paper is a literature review study that examines digitally enabled volunteering activities in crises and small-scale emergencies. It highlights the prevalence of studies on volunteers using social media for crowdsourcing in crises, often termed digitalized volunteerism which entails virtual and, or physical contributions by volunteers to the response efforts. In contrast, fewer studies focus on volunteers' role in local small-scale emergencies, labelled as "hybrid" ICT-enabled or digitalized coproduction. The term hybrid here refers to the loose affiliation of the volunteers where they collaborate with the rescue services but are not officially associated through binding contracts. Hence, they are in between spontaneous and organized volunteerism. Both volunteering modes support professional response systems and display similar needs for steering, financial support, coordination, and integration of ICT artifacts. However, crises require increased coordination to manage uncertainties, risks, and data overload effectively. The second paper presents three models describing the emergence of hybrid digitalized co-production initiatives in urban and rural areas, as defined in Paper 1, along with how national authorities can support them. These models i.e., Rural, Urban, and National consist of three phases: Recruitment, Response, and Maintenance. Each model exhibits distinct characteristics. In rural areas for example, there is a need for more regular training due to low alerting frequency, and the possibility of using simple dispatch ICTs as cost-effective solutions. Conversely, urban areas have more alerts, necessitating more advanced ICTs, with less emphasis on regular training compared to rural areas. At the macro-level, the national model highlights roles that national actors can play such as facilitating a joint Application Programming Interface (API), joint insurance solutions, and an ICT system that can register incoming and active volunteers. The third paper is an initial evaluation of these initiatives at emergency sites, focusing on ICT-enabled dispatch, estimated response times, tasks performed, and collaboration with professionals, to assess the effects of using volunteers. This approach contrasts with previous studies that took an overall perspective and only used qualitative data. A total of 53 incident reports were collected from volunteers, revealing that volunteers arrived before professionals in twothirds of incidents, contributing to an average gain of 5 minutes. Additionally, volunteers performed a broader range of tasks than previously described, and often continued collaboration with professionals on-site, despite the initial expectation of handing over tasks upon the arrival of professional response actors. Also, comparing this data with the rural model from Paper 2, similarities and differences emerged. For instance, there was a higher number of alerts, and the basic ICTs used for dispatch were deemed insufficient, contrary to the model's perception. The thesis’ scientific contribution is a clearer conception of digitalized co-production of, above all, local emergency response as an emerging phenomenon. In the three papers, the ICT dispatch was identified as central and needs further development to enhance this co-production form. The thesis also sheds light on the need to integrate the initiatives into the official governmental frameworks. Furthermore, the thesis provides a primary understanding of how the concept works on the ground and provides an initial evaluation of the effects. In the practical field, the thesis offers insights into the importance of volunteers as additional resources to the official response systems, highlights challenges, hindrances, and enablers, and suggests potential solutions and improvements. Future work will include a further collection of incident reports for more reliable assessments and complementary interviews with volunteers. Also, the potential role of volunteers in larger crises, for example, as part of civil preparedness, will be further explored. Samhällsutmaningar, såsom klimatförändring och det nuvarande globala säkerhetsläget leder till en ökning av storskaliga kriser. Samtidigt måste frekventa, mindre olyckor (till exempel bostadsbränder och trafikolyckor) även fortsättningsvis. Stora kriser kräver omedelbar hantering men frekventa olyckor leder också till förlust och skador på liv och egendom. Båda innebär en stor belastning på professionella räddningsaktörer. Ett sätt att hantera utmaningarna är samarbetet med frivilliga aktörer i räddningsinsatser. Utvecklingen av information och kommunikationsteknik (IKT) spelar en central roll här eftersom tekniken underlättar tvåvägskommunikation mellan professionella räddningsaktörer (tex räddningstjänst, ambulanssjukvård och larmoperatörer) och frivilliga aktörer. De flesta studier på området fokuserar på spontanfrivilliga som använder sociala medier för krishantering medan färre studier fokuserar på mer organiserade former av frivillighet på lokal nivå och för mindre olyckor. För mer än 10 år sedan initierade en kommunal räddningstjänst i norra Sverige ett initiativ för att rekrytera civila frivilliga som första insatspersoner. Initiativet innebär att de civila insatspersonerna utbildas för att utföra vissa uppgifter, till exempel hjärt-lungräddning, och släcka mindre bränder. De utrustas med enkel utrustning och larmas ut på vissa typer av olyckor med hjälp av grundläggande IKT som SMSlistor eller specialutvecklade appar. Över tid har initiativet spridit sig till fler områden och alltfler räddningstjänster och nationella myndigheter ser att första insatspersoner kan bidra till kortare responstider, vilket minskar antalet skadade människor och mindre materiell förlust. I litteraturen benämns detta fenomen ibland som en framväxande form av digitaliserad samproduktion av offentliga tjänster. Tidigare studier pekar också på ett kunskapsgap när det gäller att beskriva och konceptualisera sådan samproduktion. Avhandlingens övergripande syfte är att beskriva hur dessa initiativ uppstår och utvecklas över tid och identifiera de relaterade effekterna på räddningssystemet. Detta för att kunna ge rekommendationer om hur initiativen kan utvecklas och stödjas. Avhandlingen består av tre delstudier (artiklar). Artikel 1 identifierar hur den befintliga litteraturen beskriver IKT-aktiverat/digitaliserat frivilligarbete vid stora kriser och mindre lokala olyckor. Artikel 2 beskriver hur initiativ uppstår, fungerar och kan upprätthållas över tid vid mindre olyckor. Artikel 3 utvärderar initialt de civila insatspersonernas bidrag till räddningsinsatser. Avhandlingen genomförs som en fallstudie, inspirerad av aktionsforskning där en kombination av datainsamlingsmetoder använts, till exempel en litteraturöversikt, intervjuer och händelserapporter ifyllda av frivilliga. Teoretiska perspektiv runt IKTaktiverad/ digitaliserad samproduktion av offentliga tjänster tillämpas i dataanalysen. Första artikeln är en litteraturöversikt kring digitaliserad frivillighet i kriser och frekventa olyckor. Den visar att insatser av spontanfrivilliga i kriser och sociala medier som en form av "crowdsourcing" är ett väl diskuterat område. Ibland benämns som "digitaliserad frivillighet" och inkluderar både virtuella och fysiska bidrag från frivilliga responsinsatser. Ett fåtal studier fokuserar på frivilligas bidrag till mindre men samtidigt mer frekventa olyckor. När de gör det kallas konceptet ofta "hybrid" IKT-aktiverad eller digitaliserad samproduktion av räddningsinsatser. Hybrid avser här att insatspersonerna samverkar med den kommunala räddningstjänsten men utan officiellt bindande avtal. Därför befinner de sig någonstans mellan spontant och organiserat frivilligarbete. Båda typerna av frivillighet kan stödja de professionella insatssystemen och har liknande behov av styrning, ekonomiskt stöd, samordning och integration av teknik i de professionella responsssystemen. Stora kriser har dock större behov av koordinering för att hantera osäkerheter, risker och undvika "information overload". Den andra artikeln beskriver de digitaliserade hybrida initiativen definierade i Artikel 1 och hur de kan stödjas. Detta genom tre modeller, där två av modellerna relaterar till lokal nivå och stad respektive landsbygd. Den tredje relaterar till nationellt stöd och styrning. Modellerna inkluderar tre faser: Rekrytering, Respons och Underhåll. Varje modell uppvisar likheter och olikheter. I landsbygdsområden finns till exempel ett behov av mer regelbunden träning på grund av låg utlarmningsfrekvens, och det går att använda enkla IKT-lösningar som kostnadseffektiva alternativ. Å andra sidan har stadsområden fler utlarmningar, vilket kräver mer avancerade IKT-lösningar, men samtidigt mindre regelbunden träning då de civila insatspersonerna får mer erfarenhet. På makronivå identifieras roller och uppfifter som nationella aktörer kan ta, såsom att underlätta ett gemensamt applikationsprogrammeringsgränssnitt (API), erbjuda gemensamma försäkringslösningar och utveckla ett IKT-system som kan registrera inkommande och aktiva insatspersoner. Artikel 3 syftar till att initialt utvärdera hur de digitaliserade initiativen fungerar på skadeplatser genom att fokusera på utlarmning, uppskattade responstider, utförda uppgifter, samarbete med professionella, etc. Med andra ord att initialt titta på initiativens effekter. En händelserapport distribuerades till civila insatspersoner och resulterade i 53 ifyllda rapporter. De visar bland annat att insatspersonerna anlände före professionella i två tredjedelar av insatserna och bidrog till en genomsnittlig tidsvinst på 5 minuter. Dessutom visar resultatet att de civila insatspersonerna utför en större bredd av uppgifter än vad tidigare beskrivits inom initiativen och dessutom ofta fortsätter samarbeta med professionella aktörer när de senare anlänt. De civila insatserpersonerna är även villiga att medverka vid storskaliga kriser. Jämfört med landsbygdsmodellen från Artikel 2 framkom likheter och skillnader. Till exempel var det så pass många larm att de IKT-lösningar som användes för att skicka ut larmen bedömdes som otillräckliga och behöver utvecklas. Detta visar även på att modellen behöver revideras och förfinas. Avhandlingens vetenskapliga bidrag är ökad kunskap om det framväxande fenomenet digitaliserad samproduktion (civila insatspersoner som förstainsatsaktörer) av räddningsinsatser. I alla tre artiklarna identifierades IKT-stödet som centralt och som behöver vidareutvecklas för att upprätthålla och förbättra denna form av samproduktion. Avhandlingen belyser också behovet av nationell koordinering och stöd. Vidare ger avhandlingen en primär förståelse för hur konceptet fungerar i praktiken och en initial utvärdering av effekter av att använda insatspersoner. För praktiker ger avhandlingen kunskap om civila insatsperson som ytterligare resurser till de professionella responssystemen, identifierar utmaningar, hinder och möjliggörare, samt föreslår potentiella lösningar och förbättringar. Framtida arbeten kommer att inkludera ytterligare insamling av händelserapporter för mer tillförlitlig utvärdering och kompletterande intervjuer med insatspersoner. Dessutom kommer den potentiella rollen för civila insatspersoner i större kriser, till exempel som en del av civil beredskap, att utforskas vidare.

Download or read book A Safer Future written by National Research Council and published by National Academies Press. This book was released on 1991-02-01 with total page 85 pages. Available in PDF, EPUB and Kindle. Book excerpt: Initial priorities for U.S. participation in the International Decade for Natural Disaster Reduction, declared by the United Nations, are contained in this volume. It focuses on seven issues: hazard and risk assessment; awareness and education; mitigation; preparedness for emergency response; recovery and reconstruction; prediction and warning; learning from disasters; and U.S. participation internationally. The committee presents its philosophy of calls for broad public and private participation to reduce the toll of disasters.

Download or read book Crowdsourcing Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2019-05-03 with total page 1677 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the growth of information technology, many new communication channels and platforms have emerged. This growth has advanced the work of crowdsourcing, allowing individuals and companies in various industries to coordinate efforts on different levels and in different areas. Providing new and unique sources of knowledge outside organizations enables innovation and shapes competitive advantage. Crowdsourcing: Concepts, Methodologies, Tools, and Applications is a collection of innovative research on the methods and applications of crowdsourcing in business operations and management, science, healthcare, education, and politics. Highlighting a range of topics such as crowd computing, macrotasking, and observational crowdsourcing, this multi-volume book is ideally designed for business executives, professionals, policymakers, academicians, and researchers interested in all aspects of crowdsourcing.

Download or read book Innovation in Crisis Management written by Chiara Fonio and published by Taylor & Francis. This book was released on 2023-02-10 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book deals with how to measure innovation in crisis management, drawing on data, case studies, and lessons learnt from different European countries. The aim of this book is to tackle innovation in crisis management through lessons learnt and experiences gained from the implementation of mixed methods through a practitioner-driven approach in a large-scale demonstration project (DRIVER+). It explores innovation from the perspective of the end-users by focusing on the needs and problems they are trying to address through a tool (be it an app, a drone, or a training program) and takes a deep dive into what is needed to understand if and to what extent the tool they have in mind can really bring innovation. This book is a toolkit for readers interested in understanding what needs to be in place to measure innovation: it provides the know-how through examples and best practices. The book will be a valuable source of knowledge for scientists, practitioners, researchers, and postgraduate students studying safety, crisis management, and innovation.

Download or read book Introduction to International Disaster Management written by Damon Coppola and published by Butterworth-Heinemann. This book was released on 2020-09-16 with total page 897 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to International Disaster Management, Fourth Edition, offers an unbiased, global perspective for students and practitioners alike. It provides a comprehensive understanding of the disaster management profession, covering the varied sources of risk and vulnerability, the systems that exist to manage hazard risk, and the many different stakeholders involved, from individuals to global organizations. This text also serves as a reference on scores of disaster management topics, including various technological and intentional hazards, on international disaster management structures and systems, on global humanitarian spending and support, and much more. Taking a real-world approach with considerable illustration through case studies and recent and historical disaster events, this book prepares students interested in joining the disaster management community to understand the work they will be doing. In addition, it assists those who already work with the disaster management community by helping them better navigate this complex environment. Includes sections on the Ebola epidemic, the Nepal Earthquake, the 2015/2016 Western U.S. Wildfires, the Indonesia Palm Oil Fires, Hurricanes Harvey, Irma and Maria, the Mexico City Earthquake, emerging hazards like trash avalanches, and more Provides a valuable introduction on the groundbreaking Sendai Framework for Disaster Risk Reduction (2015-2030) signed in March of 2015, along with an explanation of the relationship of this effort to Sustainable Development Goals and the Paris Agreement Explores the importance of global disaster risk reduction Covers key terms and chapter summaries, as well as instructor resources, support learning and instruction

Download or read book When All Plans Fail written by Paul R. Williams and published by Charisma Media. This book was released on 2015-08-04 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: Natural disaster. Virulent disease. Terrorist attack. In almost an instant, the safe world you have known is turned upside down. Such catastrophic events are not restricted to the movies. They are becoming true-life headlines around the world.

Download or read book Preparedness and Response for Catastrophic Disasters written by Rick Bissell and published by CRC Press. This book was released on 2013-05-29 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on a popular course for the FEMA Higher Education project, Preparedness and Response for Catastrophic Disasters provides important insight into plans to mitigate and respond to the devastation caused by large-scale catastrophic events. Hurricane Katrina provided clear evidence that these occurrences are both qualitatively and quantitatively d

Download or read book Service Learning for Disaster Resilience written by Lucia Velotti and published by Taylor & Francis. This book was released on 2022-11-30 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first to discuss, in practical and theoretical terms, the pedagogical approach of service-learning to establish partnerships for social good that build disaster resilience. Across 12 chapters a collection of academics and practitioners provide insights on the benefits of utilizing service-learning to address existing needs, build community capacity, and strengthen social networks while enhancing student learning. Key features: Discuss how sustainable service-learning partnerships can contribute to building disaster-resilient communities; Provide practical tools to cultivate and manage collaborative partnerships, and engage in reflective practices; Integrate disciplines to create innovative approaches to complex problems; Share best practices, lessons learned, and case examples that identify strategies for integrating service-learning and research into course design; Offer considerations for ethical decision-making and for the development of equitable solutions when engaging with stakeholders; Identify strategies to bridge the gap between academia and practice while highlighting resources that institutions of higher education can contribute toward disaster preparedness, response, recovery, and mitigation. Service-Learning for Disaster Resilience will serve as a user-friendly guide for universities, local government agencies, emergency management professionals, community leaders, and grassroots initiatives in affected communities.

Download or read book E Health and Telemedicine Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2015-09-23 with total page 1798 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advances in medical technology increase both the efficacy and efficiency of medical practice, and mobile technologies enable modern doctors and nurses to treat patients remotely from anywhere in the world. This technology raises issues of quality of care and medical ethics, which must be addressed. E-Health and Telemedicine: Concepts, Methodologies, Tools, and Applications explores recent advances in mobile medicine and how this technology impacts modern medical care. Three volumes of comprehensive coverage on crucial topics in wireless technologies for enhanced medical care make this multi-volume publication a critical reference source for doctors, nurse practitioners, hospital administrators, and researchers and academics in all areas of the medical field. This seminal publication features comprehensive chapters on all aspects of e-health and telemedicine, including implementation strategies; use cases in cardiology, infectious diseases, and cytology, among others; care of individuals with autism spectrum disorders; and medical image analysis.

Download or read book Introduction to Emergency Management written by Jane Bullock and published by Butterworth-Heinemann. This book was released on 2017-01-09 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Emergency Management sets the standard for excellence in the field and has educated a generation of emergency managers. Haddow, Bullock, and Coppola return for the sixth edition with an emphasis on climate change as a major hazard. Fully updated throughout for new regulations and workflows, with new case studies covering the latest in best practices, this classic textbook prepares students for the challenges of a career in emergency management. Expanded information on disaster recovery coordination structures Emphasis on climate change as a key hazard faced by disaster managers Coverage of social media as critical tool in emergency management Fully updated throughout for the latest regulations and workflows New examples and case studies throughout Updated ancillaries to keep course instruction fresh

Download or read book An Information System for Predicting the Influx of Spontaneous Volunteers at Operating Sites in Natural Disasters written by Sebastian Lindner and published by . This book was released on 2022* with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Spontaneous volunteers, influx prediction, disaster management, natural disasters, design science research, agent-based simulation, citizen behavior, discrete choice experiment, flood disaster.