Download or read book Sorry Works written by Doug Wojcieszak and published by AuthorHouse. This book was released on 2007 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is, in part, adapted from speeches I have given to medical, insurance, and legal organizations across the United States and in Australia and Canada over the last two years. Liability exposure has been a major issue for healthcare and insurance professionals for a long time, and they are looking for new solutions to an old problem. More and more doctors, nurses, risk managers, hospital administrators, and insurance executives are turning to Sorry Works! for answers. I thought it was time to put Sorry Works! in a book that was concise and to the point. Along the way I met and had the pleasure of working with James Saxton and his team at the law firm of Stevens & Lee. It was fascinating to me how as lawyers and health law consultants they were spreading the same message. To make sure this message was well grounded in law and risk management principles, we collaborated, and this book is part of that partnership. This book adequately covers the topic of disclosure and apology but has intentionally been kept short so even the busiest professional could read it on a plane ride or over a weekend. Though Sorry Works! has its roots in medicine, it is my hope that this book finds a wider audience in corporations, the small business community, and other sectors of our society that are concerned about litigation. I also hope the book appears in college course syllabi so future doctors, lawyers, and business people can read, discuss, and debate it. Indeed, if Sorry Works! can work in medical malpractice (often thought to be one of the most contentious and expensive litigation arenas) imagine what it can do elsewhere! Moreover, though Sorry Works! is a process and program, it also a way oflife universal to all people. Indeed, Sorry Works! returns us to our parents' lessons about apology and fixing mistakes. People can actually live with mistakes, but they do not accept or tolerate cover-ups. Sorry Works! taps into this psyche and, in doing so, provides a simple yet devastatingly effective way to reduce litigation and associated expenses while improving outcomes and safety, which further decreases litigation exposure. The keys are honesty, candor, and a real commitment to fix problems when something goes wrong. All three elements must be present to prevent conflict, and Sorry Works! shows you how to do it.
Download or read book Sorry Works up Book written by Doug Wojcieszak and published by AuthorHouse. This book was released on 2012-10-22 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to elevate your disclosure efforts UP from good to great? Achieve greatness with your disclosure program by learning from your colleagues around the country. This user friendly text is loaded with stories and questions about disclosure from healthcare, insurance, and legal professionals working to master disclosure. This is the essential reference tool for anyone developing and operating a disclosure program, including risk and claims managers, defense attorneys, CEOs, CMOs, nursing managers, physicians and nurses, clinical ethicists, and patient advocates.
Download or read book Praying with Jane Eyre written by Vanessa Zoltan and published by Penguin. This book was released on 2022-07-05 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: “In these soaring, open-hearted essays, Vanessa Zoltan writes with fierce brilliance about suffering, survival, and the kind of meaning in life that can withstand real scrutiny.”—John Green, bestselling author of The Fault in Our Stars and The Anthropocene Reviewed A deeply felt exploration of the ways our favorite books can shape and heal us, from the host of Harry Potter and the Sacred Text. Our favorite reads keep us company, give us hope, and help us find meaning in a chaotic world. In this fresh and relatable work, atheist chaplain Vanessa Zoltan blends memoir and personal growth as she grapples with the notions of family legacy and identity through the lens of her favorite novel, Jane Eyre. Informed by her training at the Harvard Divinity School and filtered through the pages of Jane Eyre as well as Little Women, Harry Potter, and The Great Gatsby, Zoltan explores topics ranging from the trauma she has inherited as the granddaughter of four Holocaust survivors to finding hope, meaning, and even magic in our deeply fractured times. Brimming with a love of classic literature and the tenderness of self-reflection, the book also reveals simple techniques for reading any work as a sacred text--from Virginia Woolf to Anne of Green Gables to baseball scorecards. Whether you're an avowed "Eyrehead" or a voracious reader and pop culture fan, this deeply felt and inspiring book will light the way to a more intimate appreciation for whatever books you love to read.
Download or read book The Apology Impulse written by Cary Cooper and published by Kogan Page Publishers. This book was released on 2019-10-03 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNER: American Book Fest Best Book Award 2020 - Communications/Public Relations WINNER: NYC Big Book Award 2020 - Marketing and Public Relations Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret. We have become addicted to apologies but immune from saying sorry. In January 2018 there were 35 public apologies from high-profile organizations and individuals. That's more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word 'sorry' didn't appear once. This perfectly timed book examines the psychology, motivations and even the economic rationale of giving an apology in the age of outrage culture and on-demand contrition. It reveals the tricks and techniques we all use to evade, reframe and divert from what we did and demonstrates how professionals do it best. Providing lessons for businesses and organizations, you'll find out how to give meaningful apologies and know when to say sorry, or not say it at all. The Apology Impulse is the perfect playbook for anyone - from social media executive through to online influencers and CEOs - who apologise way too much and say sorry far too infrequently.
Download or read book Sorry Spock Emotions Drive Business written by Adam W. Morgan and published by Morgan James Publishing. This book was released on 2018-11-27 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sorry Spock, Emotions Drive Business presents scientific proof that creative advertising is better for the bottom line. Adam Morgan, a Senior Creative Director at Adobe, gives both creatives and marketers the ammo to prove the value of creativity to stakeholders. For decades, marketers have battled over the value of creative ideas. Some believe creativity adds more impact, others believe it’s just window dressing. With data-driven marketing, the divide is only increasing. Today, more than ever, creative professionals need a concrete answer to the question, “Do creative ideas work better?” Fortunately, science has finally caught up. There is an answer that isn’t based on subjective case studies. More than that, Adam shows how emotional ideas create experiences that are more effective and reveals why creativity is actually less risky for business. Sorry Spock, Emotions Drive Business shows readers how they can create the ideal experiences to improve their bottom line.
Download or read book Why Won t You Apologize written by Harriet Lerner and published by Simon and Schuster. This book was released on 2017-10-10 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best-selling author of The Dance of Anger shares insight into the role of apologies in healing broken connections and restoring trust, sharing compelling case stories and tested theories that explain how to craft a meaningful apology while avoiding choices that deepen original injuries.
Download or read book Last Lecture written by Perfection Learning Corporation and published by Turtleback. This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Our Time Is Now written by Stacey Abrams and published by Henry Holt and Company. This book was released on 2020-06-09 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: From New York Times bestselling author of Lead From The Outside and political leader Stacey Abrams, a blueprint to end voter suppression, empower our citizens, and take back our country. "With each page, she inspires and empowers us to create systems that reflect a world in which all voices are heard and all people believe and feel that they matter." —Kerry Washington A recognized expert on fair voting and civic engagement, Abrams chronicles a chilling account of how the right to vote and the principle of democracy have been and continue to be under attack. Abrams would have been the first African American woman governor, but experienced these effects firsthand, despite running the most innovative race in modern politics as the Democratic nominee in Georgia. Abrams didn’t win, but she has not conceded. The book compellingly argues for the importance of robust voter protections, an elevation of identity politics, engagement in the census, and a return to moral international leadership. Our Time Is Now draws on extensive research from national organizations and renowned scholars, as well as anecdotes from her life and others’ who have fought throughout our country’s history for the power to be heard. The stakes could not be higher. Here are concrete solutions and inspiration to stand up for who we are?now. "This is a narrative that describes the urgency that compels me and millions more to push for a different American story than the one being told today. It's a story that is one part danger, one part action, and all true. It's a story about how and why we fight for our democracy and win." - Stacey Abrams
Download or read book Say You re Sorry written by Karen Rose and published by Berkley Books. This book was released on 2019 with total page 626 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Introducing the first book in the ... Sacramento series ... FBI Special Agent Gideon Reynolds did not have a conventional upbringing. Raised in a cult in Northern California, his mother smuggled him out when he was thirteen, and he never saw her again. It is not a bit of history he is keen on sharing, but being guarded has not gotten him any closer to what he really wants: a family. Daisy Dawson lived a sheltered childhood. Her father, a former military man, believed that the woman he loved and her daughter were being hunted, so he took extreme measures to keep his family safe. But despite his best efforts, Daisy is done being scared. New to Sacramento, she is ready to jump headfirst into life--until she is attacked one night. Gideon is caught unawares by Daisy, who is unlike any victim he has ever met. But the attacker is far from finished, and tracking him will threaten to pull Gideon back to the world he fought so hard to leave"--
Download or read book The Body Is Not an Apology written by Sonya Renee Taylor and published by Berrett-Koehler Publishers. This book was released on 2018-02-13 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Body Is Not an Apology The Power of Radical Self-Love Against a global backdrop of war, social upheaval, and personal despair, there is a growing sense of urgency to challenge the systems of oppression that dehumanize bodies and strip us of our shared humanity. Rather than feel helpless in the face of oppression, world-renowned activist, performance poet, and author Sonya Renee Taylor teaches us how to turn to the power of radical self-love in her new book, The Body Is Not an Apology. Radical self-love is the guiding framework that transforms the learned self-hatred of our bodies and the prejudices we have about other people's bodies into a vision of compassion, equity, and justice. In a revolutionary departure from the corporate self-help and body-positivity movement, Taylor forges the inextricable bond between radical self-love and social justice. The first step is recognizing that we have all been indoctrinated into a system of body shame that profits off of our self-hatred. When we ask ourselves, "Who benefits from our collective shame?" we can begin to make the distinction between the messages we are receiving about our bodies or other bodies and the truth. This book moves us beyond our all-too-often hidden lives, where we are easily encouraged to forget that we are whole humans having whole human experiences in our bodies alongside others. Radical self-love encourages us to embark on a personal journey of transformation with thoughtful reflection on the origins of our minds and bodies as a source of strength. In doing this, we not only learn to reject negative messages about ourselves but begin to thwart the very power structures that uphold them. Systems of oppression thrive off of our inability to make peace with bodies and difference. Radical self-love not only dismantles shame and self-loathing in us but has the power to dismantle global systems of injustice-because when we make peace with our bodies, only then do we have the capacity to truly make peace with the bodies of others
Download or read book Sorry Please Thank You written by Charles Yu and published by Pantheon. This book was released on 2012 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a collection of stories featuring a retail employee who is confronted by a zombie, a computer warrior who leads his fighter band across a virtual landscape, and a company that outsources grief.
Download or read book I m Sorry written by Barry Timms and published by Tiger Tales. This book was released on 2023-02-07 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: The perfect story for teaching young children the importance of offering a heartfelt, genuine apology, as well as learning to forgive others when they make mistakes. Now in paperback! Learning how to own up to one’s mistakes, offering an apology, and forgiving others for their mistakes are all key components to a child’s social emotional well-being. In this relatable story that's now in paperback, Scribble and Swoop are the best of friends, despite their differences. But one day, they can’t come to an agreement on something, and they have a terrible argument. They stop speaking to each other, and then realize that they miss each’s other company. But who will be the first to apologize? And can they save their friendship? This comforting, uplifting story is just right for sharing at story time and offers plenty of avenues for discussion on the topic of apologizing.
Download or read book You Will be Sorry written by Josh Schneider and published by Houghton Mifflin Harcourt. This book was released on 2007 with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt: A talented young picture book creator makes his debut with this lighthearted cautionary tale about a common childhood impulse--hitting ones siblings. Full color.
Download or read book The Works of Xenophon pt 1 The Memorabilia and Apology the Economist the Symposium and Hiero 1897 written by Xenophon and published by . This book was released on 1897 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Experimentation Works written by Stefan H. Thomke and published by Harvard Business Press. This book was released on 2020-02-18 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don't fly blind. See how the power of experiments works for you. When it comes to improving customer experiences, trying out new business models, or developing new products, even the most experienced managers often get it wrong. They discover that intuition, experience, and big data alone don't work. What does? Running disciplined business experiments. And what if companies roll out new products or introduce new customer experiences without running these experiments? They fly blind. That's what Harvard Business School professor Stefan Thomke shows in this rigorously researched and eye-opening book. It guides you through best practices in business experimentation, illustrates how these practices work at leading companies, and answers some fundamental questions: What makes a good experiment? How do you test in online and brick-and-mortar businesses? In B2B and B2C? How do you build an experimentation culture? Also, best practice means running many experiments. Indeed, some hugely successful companies, such as Amazon, Booking.com, and Microsoft, run tens of thousands of controlled experiments annually, engaging millions of users. Thomke shows us how these and many other organizations prove that experimentation provides significant competitive advantage. How can managers create this capability at their own companies? Essential is developing an experimentation organization that prizes the science of testing and puts the discipline of experimentation at the center of its innovation process. While it once took companies years to develop the tools for such large-scale experiments, advances in technology have put these tools at the fingertips of almost any business professional. By combining the power of software and the rigor of controlled experiments, today's managers can make better decisions, create magical customer experiences, and generate big financial returns. Experimentation Works is your guidebook to a truly new way of thinking and innovating.
Download or read book Sorry Works Special Edition written by Doug Wojcieszak and published by Author House. This book was released on 2008-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Story Grid written by Shawn Coyne and published by Black Irish Entertainment LLC. This book was released on 2015-05-02 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: WHAT IS THE STORY GRID? The Story Grid is a tool developed by editor Shawn Coyne to analyze stories and provide helpful editorial comments. It's like a CT Scan that takes a photo of the global story and tells the editor or writer what is working, what is not, and what must be done to make what works better and fix what's not. The Story Grid breaks down the component parts of stories to identify the problems. And finding the problems in a story is almost as difficult as the writing of the story itself (maybe even more difficult). The Story Grid is a tool with many applications: 1. It will tell a writer if a Story ?works? or ?doesn't work. 2. It pinpoints story problems but does not emotionally abuse the writer, revealing exactly where a Story (not the person creating the Story'the Story) has failed. 3. It will tell the writer the specific work necessary to fix that Story's problems. 4. It is a tool to re-envision and resuscitate a seemingly irredeemable pile of paper stuck in an attic drawer. 5. It is a tool that can inspire an original creation.
