Download or read book Strategic Customer Service written by John A. GOODMAN and published by AMACOM Div American Mgmt Assn. This book was released on 2009-05-13 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.

Download or read book Foundations of Library Services written by Hali R. Keeler and published by Rowman & Littlefield. This book was released on 2021-03-12 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to: Understand the mission and role of the library in its community Be familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issues Know the responsibility and relationships among library departments Practice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies. Understand how libraries are governed and funded within their organizations or government structures Realize the value of cooperation to enhance services Practice quality customer service Communicate and promote the library’s values and services Recognize and respond to diversity in user needs

Download or read book At Your Service written by Gaurav Nayyar and published by World Bank Publications. This book was released on 2021-10-18 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.

Download or read book Service Navigation written by Jennifer Davidson and published by Bloomsbury Publishing. This book was released on 2020-03-12 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exciting new book is the first of its kind to offer an analysis of Service Navigation and provide a framework for understanding the role and its application across a range of fields of practice. With an emphasis on the participation of individuals in their own care, it directly addresses the recent changes in policy and service development in health and human services, including the introduction of the National Disability Insurance Scheme. Developed by a team of experts at one of Australia's leading universities, this unique text helps social workers, nurses, and allied health workers navigate the various systems that the service user has to use to become responsible for managing their own care arrangements and to help them to achieve their desired goals.

Download or read book The School Services Sourcebook written by Cynthia Franklin and published by Oxford University Press. This book was released on 2024-03-22 with total page 881 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical resource book for school social workers and mental health professionals. This third edition will appeal to practicing professionals in schools and become a popular textbook for graduate level students enrolled in school social work and school counselling courses.

Download or read book Hands On SQL Server 2019 Analysis Services written by Steven Hughes and published by Packt Publishing Ltd. This book was released on 2020-10-22 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get up to speed with the new features added to Microsoft SQL Server 2019 Analysis Services and create models to support your business Key FeaturesExplore tips and tricks to design, develop, and optimize end-to-end data analytics solutions using Microsoft's technologiesLearn tabular modeling and multi-dimensional cube design development using real-world examplesImplement Analysis Services to help you make productive business decisionsBook Description SQL Server Analysis Services (SSAS) continues to be a leading enterprise-scale toolset, enabling customers to deliver data and analytics across large datasets with great performance. This book will help you understand MS SQL Server 2019’s new features and improvements, especially when it comes to SSAS. First, you’ll cover a quick overview of SQL Server 2019, learn how to choose the right analytical model to use, and understand their key differences. You’ll then explore how to create a multi-dimensional model with SSAS and expand on that model with MDX. Next, you’ll create and deploy a tabular model using Microsoft Visual Studio and Management Studio. You'll learn when and how to use both tabular and multi-dimensional model types, how to deploy and configure your servers to support them, and design principles that are relevant to each model. The book comes packed with tips and tricks to build measures, optimize your design, and interact with models using Excel and Power BI. All this will help you visualize data to gain useful insights and make better decisions. Finally, you’ll discover practices and tools for securing and maintaining your models once they are deployed. By the end of this MS SQL Server book, you’ll be able to choose the right model and build and deploy it to support the analytical needs of your business. What you will learnDetermine the best analytical model using SSASCover the core aspects involved in MDX, including writing your first queryImplement calculated tables and calculation groups (new in version 2019) in DAXCreate and deploy tabular and multi-dimensional models on SQL 2019Connect and create data visualizations using Excel and Power BIImplement row-level and other data security methods with tabular and multi-dimensional modelsExplore essential concepts and techniques to scale, manage, and optimize your SSAS solutionsWho this book is for This Microsoft SQL Server book is for BI professionals and data analysts who are looking for a practical guide to creating and maintaining tabular and multi-dimensional models using SQL Server 2019 Analysis Services. A basic working knowledge of BI solutions such as Power BI and database querying is required.

Download or read book Supporting Lives Free from Intimate Partner Violence Towards Better Integration of Services for Victims Survivors written by OECD and published by OECD Publishing. This book was released on 2023-02-15 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many OECD governments regularly identify violence against women as the top gender equality issue their country faces. Yet in all countries, addressing this multifaceted issue presents serious governance and implementation challenges as victims/survivors have complex needs both during and after experiences of violence.

Download or read book Ecosystem Based Management Ecosystem Services and Aquatic Biodiversity written by Timothy G. O’Higgins and published by Springer Nature. This book was released on 2020 with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aquatic ecosystems are rich in biodiversity and home to a diverse array of species and habitats, providing a wide variety of benefits to human beings. Many of these valuable ecosystems are at risk of being irreversibly damaged by human activities and pressures, including pollution, contamination, invasive species, overfishing and climate change. Such pressures threaten the sustainability of these ecosystems, their provision of ecosystem services and ultimately human well-being. Ecosystem-based management (EBM) is now widely considered the most promising paradigm for balancing sustainable development and biodiversity protection, and various international strategies and conventions have championed the EBM cause and the inclusion of ecosystem services in decision-making. This open access book introduces the essential concepts and principles required to implement ecosystem-based management, detailing tools and techniques, and describing the application of these concepts and tools to a broad range of aquatic ecosystems, from the shores of Lough Erne in Northern Ireland to the estuaries of the US Pacific Northwest and the tropical Mekong Delta.

Download or read book Smart Service Innovation written by Jürgen Anke and published by Springer Nature. This book was released on 2023-10-28 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.

Download or read book Service Design for Emerging Technologies Product Development written by Umar Zakir Abdul Hamid and published by Springer Nature. This book was released on 2023-07-20 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The productization of emerging technologies related to the Fourth Industrial Revolution (FIR) is now getting more attention across different industries. Compared to the previous industrial transformations that the world has seen which relied on mechanical innovations, the ongoing FIR is seeing software and data-driven products as the foundation. Apart from that, topics such as circular and sustainable economy as well as climate change are also disrupting the industrial ecosystem. For a viable and successful productization of emerging technologies, collaborations between interdisciplinary stakeholders are a necessity. One of the elements that has been identified to facilitate this collaboration is service design. This book aimed to provide comprehensive service design discussions for practitioners in different fields and sectors. The aim is to bridge the knowledge gap between experts in academia, business and product development, among many others, to provide a unified understanding of the importance of service design for the productization of emerging technologies. The book consists of an overview of emerging technologies product development and service design, as well as perspectives from different sectors of the industry. The book is expected to benefit multi-disciplinary researchers, practitioners and general audiences with interests in Service Design for Emerging Technologies.

Download or read book Developing Public Service Leaders written by Mike Wallace and published by Oxford University Press. This book was released on 2022-10-17 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developing Public Service Leaders examines why and how governments and representative bodies in public service organizations have mounted major interventions over the last two decades to develop senior staff as leaders. A critical explanation is developed of the foundational contribution made by national leadership development interventions in the 2000s to the emergence, proliferation, and normalization of leadership development provision. Through carrying out qualitative research in England, the authors investigate the national leadership development interventions for school education, healthcare, and higher education. Whilst also looking at the contemporary legacy of these interventions within a global scale, examining the growing international movement and comparing interventions across the world. The book looks at new ways to approach leadership development, adopting a novel perspective on leadership as a metaphorical concept and coining the concept of 'leaderism', and exploring how although senior staff may be widely acculturated as leaders, they may not necessarily be committed to acting as government change agents. Leadership development makes a diffuse contribution towards the ongoing neoliberalization of public services. Developing Public Service Leaders is a comprehensive and essential read for a researcher or policymaker striving for an in-depth understanding of the field and its ramifications.

Download or read book Internet Service Provider Liability for Copyright and Trade Mark Infringement written by Zoi Krokida and published by Bloomsbury Publishing. This book was released on 2022-06-16 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book critically evaluates the EU regulatory framework for the liability of host Internet Service Providers (ISPs) for copyright and trade mark infringements and provides a cluster of novel recommendations for its improvement. The book recommends the imposition of a duty of care to host ISPs to curb the dissemination of unauthorised works and counterfeit goods, the ascription of a transparency obligation to host ISPs towards their users, and the establishment of a supervisory authority for host ISPs. Host ISPs have facilitated the dissemination of content amongst users and the purchase of goods online, enabling copyright holders and brand owners to attract a greater audience for their works and goods. However, their services have attracted a high number of copyright and trade mark violations, too. Neither Article 14 of the e-Commerce Directive nor Article 17 of the Copyright in the Digital Single Market Directive provide a solid response to the issue of host ISPs' liability. This book is a valuable resource for researchers in IT and IP law and offers a new perspective for resolving online IP disputes.

Download or read book Ethics and Integrity in Research with Older People and Service Users written by Roger O’Sullivan and published by Emerald Group Publishing. This book was released on 2023-11-24 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Setting out practical insights and guidance, as well as addressing theoretical and philosophical aspects, this volume includes contributions from ‘researchers’, ’the researched’ and ‘those in between’ on topics including dementia, family carers, and mental health with the common goal of producing high quality 'user' relevant research.

Download or read book Urban Ecosystem Services written by Alessio Russo and published by MDPI. This book was released on 2021-05-07 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: The school of thought surrounding the urban ecosystem has increasingly become in vogue among researchers worldwide. Since half of the world’s population lives in cities, urban ecosystem services have become essential to human health and wellbeing. Rapid urban growth has forced sustainable urban developers to rethink important steps by updating and, to some degree, recreating the human–ecosystem service linkage. Assessing, as well as estimating the losses of ecosystem services can denote the essential effects of urbanization and increasingly indicate where cities fall short. This book contains 13 thoroughly refereed contributions published within the Special Issue “Urban Ecosystem Services”. The book addresses topics such as nature-based solutions, green space planning, green infrastructure, rain gardens, climate change, and more. The contributions highlight new findings for landscape architects, urban planners, and policymakers. Important future cities research is considered by looking at the system connectivity between the social and ecological sphere—via varying forms of urban planning, management, and governance. The book is supported by methods and models that utilize an urban sustainability and ecosystem service-centric focus by adding knowledge-base and real-world solutions into the urbanization phenomenon.

Download or read book Managing Industrial Services written by Thomas Friedli and published by Springer Nature. This book was released on 2021-06-23 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

Download or read book Minutes of the Board of Supervisors of Ulster County written by Ulster County, N.Y. County Legislature and published by . This book was released on 1904 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book 33 Company Book HEALTH SERVICE written by Serhat Ertan and published by ERP Destekli Bütçe Danışmanlığı A.Ş.. This book was released on 2021-05-13 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the largest referral for Turkish companies.