Download or read book Strategic Customer Service written by John A. GOODMAN and published by AMACOM Div American Mgmt Assn. This book was released on 2009-05-13 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.

Download or read book Hands On SQL Server 2019 Analysis Services written by Steven Hughes and published by Packt Publishing Ltd. This book was released on 2020-10-22 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get up to speed with the new features added to Microsoft SQL Server 2019 Analysis Services and create models to support your business Key FeaturesExplore tips and tricks to design, develop, and optimize end-to-end data analytics solutions using Microsoft's technologiesLearn tabular modeling and multi-dimensional cube design development using real-world examplesImplement Analysis Services to help you make productive business decisionsBook Description SQL Server Analysis Services (SSAS) continues to be a leading enterprise-scale toolset, enabling customers to deliver data and analytics across large datasets with great performance. This book will help you understand MS SQL Server 2019’s new features and improvements, especially when it comes to SSAS. First, you’ll cover a quick overview of SQL Server 2019, learn how to choose the right analytical model to use, and understand their key differences. You’ll then explore how to create a multi-dimensional model with SSAS and expand on that model with MDX. Next, you’ll create and deploy a tabular model using Microsoft Visual Studio and Management Studio. You'll learn when and how to use both tabular and multi-dimensional model types, how to deploy and configure your servers to support them, and design principles that are relevant to each model. The book comes packed with tips and tricks to build measures, optimize your design, and interact with models using Excel and Power BI. All this will help you visualize data to gain useful insights and make better decisions. Finally, you’ll discover practices and tools for securing and maintaining your models once they are deployed. By the end of this MS SQL Server book, you’ll be able to choose the right model and build and deploy it to support the analytical needs of your business. What you will learnDetermine the best analytical model using SSASCover the core aspects involved in MDX, including writing your first queryImplement calculated tables and calculation groups (new in version 2019) in DAXCreate and deploy tabular and multi-dimensional models on SQL 2019Connect and create data visualizations using Excel and Power BIImplement row-level and other data security methods with tabular and multi-dimensional modelsExplore essential concepts and techniques to scale, manage, and optimize your SSAS solutionsWho this book is for This Microsoft SQL Server book is for BI professionals and data analysts who are looking for a practical guide to creating and maintaining tabular and multi-dimensional models using SQL Server 2019 Analysis Services. A basic working knowledge of BI solutions such as Power BI and database querying is required.

Download or read book Services Computing written by Liang-Jie Zhang and published by Springer Science & Business Media. This book was released on 2008-08-07 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book bridges the gap between Business and IT services and proposes an original life-cycle view of the modern service industry. Major solution architectures, technologies and research methods are discussed in the lifecycle of services innovation research. The book provides readers with new research and solution methods to enable IT services and computing technology to better create and manage business services, which is the goal of Services Computing.

Download or read book Rates of Taxes on Services under the Goods and Services Tax Act 2017 as on 1st April 2022 with case laws written by K Hyder Vali M.A., LL.B. and published by Blue Rose Publishers. This book was released on 2022-06-06 with total page 715 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Book Contains:  6 Digits Service Account Codes (SAC) for all the Services.  Service-wise Index to all the Services liable to Service Tax under GST Act,2017.  Index to Explanatory Notes to the Scheme of Classification of Services Annexure (Service Description, Service Code (Tariff) (Chapter, Section, Heading/Group) Published by the CBIC.  All Amendments made in respect of Entries and Rate of Taxes and Exemptions from July, 2017 upto 1st April, 2022.  Meanings to all the words and definitions referred in Service Tax Notifications.  Case laws rendered by Hon’ble Supreme Court and the Hon’ble High Courts and various Advance Ruling Authorities(AAR), Appellate Advance Ruling Authorities(AAAR) from July, 2017 upto 1st April, 2022. Most useful to all the Tax Practitioners, Chartered Accountants, Bar and Bench, GST Departmental Officers & Service Providers as well throughout India.

Download or read book Services Computing SCC 2022 written by Wang Qingyang and published by Springer Nature. This book was released on 2022-12-21 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the proceedings of the 19th International Conference on Services Computing 2022, SCC 2022, held as part of SCF 2022 during December 10-14, 2022 in Honolulu, USA. The 8 full papers and 1 short paper presented in this volume were carefully reviewed and selected from 15 submissions. It covers the science and technology of leveraging computing and information technology to model, create, operate, and manage business services.

Download or read book At Your Service written by Gaurav Nayyar and published by World Bank Publications. This book was released on 2021-10-18 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.

Download or read book Research Handbook on Services Management written by Davis, Mark M. and published by Edward Elgar Publishing. This book was released on 2022-08-05 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.

Download or read book The Individual Support Worker written by Geoff Arnott and published by Cengage AU. This book was released on 2023-09-01 with total page 59 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Individual Support Worker is designed to meet the needs of workers in the home, community and/or a residential setting, who are required to provide person-centred support to people who are ageing and/or have a disability-related condition. The person-centred approach is reflected in all of the 21 chapters reflecting the introduction of Consumer Directed Care and the National Disability Insurance Scheme (NDIS). The text is organised in core and elective units for the Certificate III in Individual Support. Addressing all mandatory core and the specific elective steams of Ageing and Disability, each chapter follows the unit guide for a specific competency. After the learning objectives and introduction, the major section headings align with the competency elements, and the topic headings' corresponding criteria. Knowledge Evidence is addressed as specific topic headings within the performance criteria. Throughout the chapters, students are asked to reflect or self-assess via activities such as scenario-based questions. Each chapter culminates in a summary.

Download or read book Smart Service Innovation written by Jürgen Anke and published by Springer Nature. This book was released on 2023-10-28 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.

Download or read book Foundations of Library Services written by Hali R. Keeler and published by Rowman & Littlefield. This book was released on 2021-03-12 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trained library support staff play a critical role in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. As part of the Library Support Staff Series, this updated edition will guide the LSS to be able to: Understand the mission and role of the library in its community Be familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issues Know the responsibility and relationships among library departments Practice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies. Understand how libraries are governed and funded within their organizations or government structures Realize the value of cooperation to enhance services Practice quality customer service Communicate and promote the library’s values and services Recognize and respond to diversity in user needs

Download or read book Developing Public Service Leaders written by Mike Wallace and published by Oxford University Press. This book was released on 2022-10-17 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developing Public Service Leaders examines why and how governments and representative bodies in public service organizations have mounted major interventions over the last two decades to develop senior staff as leaders. A critical explanation is developed of the foundational contribution made by national leadership development interventions in the 2000s to the emergence, proliferation, and normalization of leadership development provision. Through carrying out qualitative research in England, the authors investigate the national leadership development interventions for school education, healthcare, and higher education. Whilst also looking at the contemporary legacy of these interventions within a global scale, examining the growing international movement and comparing interventions across the world. The book looks at new ways to approach leadership development, adopting a novel perspective on leadership as a metaphorical concept and coining the concept of 'leaderism', and exploring how although senior staff may be widely acculturated as leaders, they may not necessarily be committed to acting as government change agents. Leadership development makes a diffuse contribution towards the ongoing neoliberalization of public services. Developing Public Service Leaders is a comprehensive and essential read for a researcher or policymaker striving for an in-depth understanding of the field and its ramifications.

Download or read book Service Challenges Business Opportunities and Regulatory Responses in the Postal Sector written by Pier Luigi Parcu and published by Springer Nature. This book was released on with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Artificial Intelligence and Mobile Services AIMS 2023 written by Yujiu Yang and published by Springer Nature. This book was released on 2023-11-01 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 12th International Conference on Artificial Intelligence and Mobile Services, AIMS 2023, Held as Part of the Services Conference Federation, SCF 2023, Honolulu, HI, USA, September 23–26, 2023. The 9 full papers presented together and selected from 16 submissions. The conference focuses on AI modeling; AI analysis; AI & mobile applications; AI architecture; AI management; AI engineering; mobile backend as a service (MBaaS); and user experience of AI & mobile services.

Download or read book Information Communication and Computing Technology written by Costin Badica and published by Springer Nature. This book was released on 2020-11-04 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 5th International Conference on Information, Communication and Computing Technology, ICICCT 2020, held in New Delhi, India*, in May 2020. The 24 full papers and one short paper presented in this volume were carefully reviewed and selected from 220 submissions. The papers are organized in topical sections on data communication & networking; advanced computing using machine learning. *The conference was held virutally due to the COVID-19 pandemic.

Download or read book Nelson Textbook of Pediatrics 2 Volume E Book written by Robert Kliegman and published by Elsevier Health Sciences. This book was released on 2024-03-29 with total page 6319 pages. Available in PDF, EPUB and Kindle. Book excerpt: **Selected for Doody's Core Titles® 2024 with "Essential Purchase" designation in Pediatrics**Covering every aspect of general pediatric practice, as well as details for many pediatric subspecialists, Nelson Textbook of Pediatrics, 22nd Edition, brings you fully up to date with everything from rapidly changing diagnostic and treatment protocols to new technologies to the wide range of biologic, psychologic, and social problems faced by children today. Edited and written by experts and prominent members of the pediatric medical community, this comprehensive two-volume reference covers both the science and art of pediatric practice. It remains the reference of choice among pediatricians, pediatric residents, and others involved in the care of young patients, delivering the information you need in a concise, easy-to-use format for everyday reference and study. - Features a user-friendly format with short chapters and subchapters that allow you to quickly find the information you need. - Includes more than 60 new chapters on topics covering the impact of social factors on children's health, the impact of genetic discoveries on understanding diagnosing and treating childhood diseases, updating of current evidenced based diagnostic and therapeutic approaches to childhood diseases, and more. - Offers new and expanded information on gene therapy; interferonopathies; reactive infectious mucocutaneous eruption (RIME); e-cigarette or vaping use-associated lung injury (EVALI); monkeypox; food protein-induced enterocolitis syndrome (FPIES); signaling pathway disorders; ciliopathies; very early onset inflammatory bowel disease; Epstein-Barr virus susceptibility disorders; marijuana smoke exposure; and much more. - Features hundreds of new figures and tables throughout for visual clarity and quick reference, real-time videos, and regular updates online, written exclusively for Nelson. - Provides fresh perspectives from two new associate editors: Abigail M. Schuh and Cara L. Mack, both of Medical College of Wisconsin. - Remains your indispensable source for definitive, evidence-based answers on every aspect of pediatric care. - Any additional digital ancillary content may publish up to 6 weeks following the publication date.

Download or read book A Practical Guide to Emergency Telehealth written by Neal Sikka and published by Oxford University Press. This book was released on 2021-11-05 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Practical Guide to Emergency Telehealth is the most thorough, up to date, and practical guidebook available for the design and implementation of a wide variety of acute and episodic distance-based clinical services. Historically it has been evident that Emergency Medicine stands to benefit from improvements in telecommunication technologies. This book helps readers understand how emergency telehealth can be used to improve care within and outside the ED, discover telehealth opportunities, identify solutions for health care disparities, guide them through to implementation, and support them to long-term success. Chapters feature case examples, checklists, and lessons learned from professionals who have been at the forefront of the telehealth industry. The content is designed for individuals and institutions at all levels of telehealth experience. It is fitting and essential for hospital administrators, information technology staff, emergency medicine clinicians, nurses, and other key stakeholders involved in the delivery of urgent and emergent medical care. Advance Praise for A Practical Guide to Emergency Telehealth "This excellent text will serve the practitioners with a ready reference as telehealth continues to grow in importance and utility in the aftermath of a global pandemic." -- Charles R. Doarn, MBA, FATA, FAsMA, Research Professor, Department of Environmental and Public Health Sciences, MPH Program Director, College of Medicine, University of Cincinnati "While telehealth as a method of providing care is not new, pre-COVID growth accelerated by the response to COVID-19 has been remarkable. Dr. Sikka and his colleagues have provided us with the most comprehensive body of work to date on this important subject." -- B. Tilman Jolly, MD, FACEP, Chief Medical Officer, Aveshka, Inc., Clinical Professor of Emergency Medicine, The George Washington University "This book provides an excellent summary of the contemporary issues in emergency telehealth, and is a must read for clinicians interested in this topic." -- Jesse Pines, MD, National Director of Clinical Innovation, US Acute Care Solutions

Download or read book OECD Tourism Trends and Policies 2024 written by OECD and published by OECD Publishing. This book was released on 2024-07-08 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2024 edition of OECD Tourism Trends and Policies analyses the latest tourism performance and policy trends across 50 OECD countries and partner economies. Thematic chapters provide insights on strengthening the tourism workforce and building the evidence base for sustainable tourism policies.