Download or read book Managing the ServiceNow Platform written by Felix Acosta and published by BPB Publications. This book was released on 2023-11-22 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to know about managing the ServiceNow platform, in one place KEY FEATURES ● Master the basics of ServiceNow administration and its features. ● Create and customize ServiceNow to meet the unique needs of your organization. ● Explore integrations and data migration approaches with ServiceNow to streamline workflows. DESCRIPTION The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration. Whether you're a beginner or an experienced administrator, this book will help you get the most out of the ServiceNow platform. You'll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You'll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the ServiceNow platform would be complete without a discussion of scripting and integration. In addition to the core topics, this book also covers some more advanced topics such as managing technical debt in the ServiceNow platform. By the end of the book, you will be able to manage the ServiceNow platform effectively and efficiently. WHAT YOU WILL LEARN ● Learn how to manage users, groups, access, settings, and integrations. ● Create and configure forms, workflows, business rules, and more. ● Integrate ServiceNow with other systems to streamline workflows and automate tasks. ● Learn how to import, export, and protect your ServiceNow data. ● Keep ServiceNow running smoothly by troubleshooting and resolving problems. WHO THIS BOOK IS FOR This book is for anyone who wants to learn about ServiceNow, whether you're a beginner or an experienced IT professional. It's a quick and easy way to get started with ServiceNow, and it can help you prepare for a ServiceNow career or simply gain a better understanding of the platform. TABLE OF CONTENTS 1. Overview of ServiceNow 2. The Platform Building Blocks 3. Managing Users, Foundational Data, and Platform Security 4. Configuring Forms and Lists 5. Configuring Workflows Using Flow Designer 6. Configuring Business Rules 7. Configuring for Mobile 8. Configuring and Creating Portals 9. Configuring and Managing Notifications 10. Importing and Exporting Data 11. Integration Concepts with ServiceNow 12. Scripting Concepts and Examples 13. Managing Releases and Troubleshooting the Platform 14. Additional Training and Resources

Download or read book ServiceNow Basic Administration written by Shane Chagpar and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The ServiceNow platform can help IT teams boost customer satisfaction, decrease manual errors, and generally work smarter by leveraging the power of machine learning. Interested in learning how to use ServiceNow to build and manage workflows in your organization? In this course, instructor Shane Chagpar helps you get started by stepping through the fundamentals of administering the popular platform. Shane details how to configure and manage key applications, including the Service Catalog and the Configuration Management Database (CMDB). Plus, he explores how to best approach automation, access control rules, scripting, working with a knowledge base, and more.

Download or read book Fundamentals of ServiceNow Administration and Scripting written by Vinay Polisetti and published by . This book was released on 2019-09-10 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights the basic principles of IT Service Management, IT Operations Management, best practices of implementing them in an enterprise for better designing, creating, delivering, supporting, managing and monitoring the life cycle of IT services. This book introduces the ServiceNow platform, key concepts in administration of ServiceNow instance, best practices in configuration, scripting examples, sample code snippets and the real-world scenarios how ServiceNow can be better used to maintain the life cycle of IT Services provided in any enterprise. This book also showcases the configuration of core modules in ServiceNow, how they are interrelated, generating the reports, integration of ServiceNow with third party systems, Enabling Orchestration, Service Catalog management and the IT workflows which govern the catalog management. By the end of this book you would be able to request a personal demo instance of ServiceNow, be able to administer and configure various It process automation in ServiceNow. This book is written during ServiceNow's New York Version release. The book shows some of the screenshots from the instance in Madrid release and as ServiceNow releases new versions, the snapshots might change a bit as ServiceNow releases new versions. This book is intended for anyone willing to learn the fundamentals of ServiceNow and understand the best practices and get a deep dive understanding of ServiceNow scripting

Download or read book Learning ServiceNow written by Tim Woodruff and published by Packt Publishing Ltd. This book was released on 2018-06-20 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

Download or read book ServiceNow Certified Administration for Beginners written by Syed Raza and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This course is designed for individuals who are new to the ServiceNow platform and is a valuable course covering the core fundamentals. This course will provide hand-on approach and various implementations and system administration functions are demonstrated in their own instance. Moreover, you will learn the how to perform fundamental administration and configuration tasks. Specifically, the following topics are demonstrated: After taking this course, a successful student can: • Create new applications and new modules to establish an information hierarchy. • Manage users, groups, and roles. • Personalize and create forms and fields for the various roles and groups to target company requirements. • Define Service Level Agreements (SLAs), notifications, and reports. • Interact with the ServiceNow Knowledge Base for company use. • Implement Application Security by using high security settings and access controls. • Populate the Configuration Management Database (CMDB) by defining Configuration Items (CIs) for company use. • Move data in and out of an instance using update sets, import sets, and transform maps. • Build Service Catalog items and variables, and apply workflows. The course features a practical approach with hands-on tasks along with providing several key resources relevant for the exam. You do need to brush up on the theory part as this course mainly focuses on hand-on demonstration of concepts. Who Should Attend This course is designed for beginners with 0-3 months of experience into a new deployment. Exam Prerequisites This exam does not have any specific requirements such as familiarity with programming languages such as JavaScript or C++. Successful candidates for this certification should have industry experience with database concepts and system management. Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful. Three to six months of experience using and maintaining an instance in Service Now is recommended. Exam Structure The exam consists of 60 questions delivered in a 90-minute period. The following table shows the knowledge domains measured by this exam and the percentage of questions represented in each domain. Learning Domain - Percent of Exam 1. Describe and Use the System Information Architecture 25% 2. Administer Users and Define Application Security 15% 3. Monitor, Communicate, and Report on Activity 15% 4. Implement Self-Service and Automation 30% 5. Conf...

Download or read book ServiceNow written by Richard Aragon and published by Independently Published. This book was released on 2024-06-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock the Power of ServiceNow: A Comprehensive Guide for Non-Technical System Administrators Are you a non-technical professional stepping into the role of a ServiceNow System Administrator? Feeling overwhelmed by the platform's complexity? Fear not! This comprehensive guide is designed specifically for you. What You'll Learn: Master the Basics: Navigate the ServiceNow interface, understand essential terminology, and grasp key concepts without needing technical expertise. Manage Users with Confidence: Learn how to add, modify, and manage user accounts, assign roles, and configure access controls to maintain a secure environment. Resolve Incidents Efficiently: Discover the incident management process, from identification and logging to resolution and closure, and leverage ServiceNow's tools to streamline incident handling. Tackle Problems Proactively: Understand the difference between incidents and problems, learn how to conduct root cause analysis, and implement solutions to prevent recurring issues. Control and Manage Changes: Navigate the change management process, create and manage change requests, and ensure smooth transitions with minimal disruption. Maintain Accurate Configurations: Explore configuration management, understand configuration items (CIs), and leverage ServiceNow's CMDB to track and manage IT assets effectively. Create and Share Knowledge: Learn how to create, organize, and share knowledge articles to empower users and improve service delivery. Streamline Service Delivery: Master service catalog management, create and manage service offerings, and enhance user experience through self-service portals. Track and Optimize IT Assets: Dive into IT asset management, track asset lifecycles, and leverage ServiceNow's tools to optimize asset utilization and control costs. Monitor and Improve Performance: Explore performance analytics, define key performance indicators (KPIs), and use ServiceNow's dashboards and reports to gain valuable insights. And Much More: Discover additional chapters on project and portfolio management, demand management, governance, risk, and compliance, IT service continuity, security incident response, vulnerability response, service level management, and IT financial management. Who Should Read This Book: Non-Technical System Administrators: This book is perfect for individuals who are new to ServiceNow and don't have a technical background. Business Analysts: Gain a deeper understanding of ServiceNow's capabilities and how it can support business processes. IT Managers: Learn how to effectively manage and optimize ServiceNow to improve IT service delivery. Anyone Interested in ServiceNow: Whether you're a user, a manager, or simply curious about ServiceNow, this book will provide valuable insights. Empower Yourself with ServiceNow: Don't let the technical jargon intimidate you. This book will guide you through the essentials of ServiceNow, empowering you to become a confident and effective System Administrator. Start your ServiceNow journey today!

Download or read book ServiceNow Certified System Administrator CSA Handbook written by Saqib Javed John and published by Independently Published. This book was released on 2024-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ServiceNow Certified System Administrator (CSA) Handbook is your roadmap to mastering the essential skills and knowledge required to excel as a ServiceNow Certified System Administrator. In today's fast-paced digital environment, ServiceNow has emerged as a cornerstone platform for organizations seeking to streamline their operations, enhance efficiency, and deliver exceptional service experiences. As a ServiceNow CSA, you play a vital role in harnessing the full potential of this platform to drive innovation and deliver value to your organization. This book is carefully curated to provide you with a structured framework for navigating the diverse facets of ServiceNow administration. Each section of the outline is meticulously crafted to cover key topics, from foundational concepts to advanced techniques, ensuring comprehensive coverage of the CSA exam blueprint. Whether you are preparing for the CSA exam or seeking to enhance your expertise in ServiceNow administration, this outline serves as your guidebook, offering clarity, direction, and insight into the core competencies required for success in this role.

Download or read book Learning ServiceNow written by Tim Woodruff and published by Packt Publishing Ltd. This book was released on 2017-03-30 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Download or read book Learning ServiceNow Administration written by Tim Woodruff and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Service management at your fingertips About This Video Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows In Detail ServiceNow is a powerful and versatile cloud-based IT Service Management platform that supports incident, problem, change, and knowledge management, as well as a great many other IT processes. This video shows you how to put important ServiceNow features to work in the real world. We introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We demonstrate how to effectively implement various system configurations within ServiceNow, show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You'll learn how to improve your business workflow, processes, and operational efficiency. By the end of this course, you'll be able to successfully configure and manage ServiceNow within your organization.

Download or read book ServiceNow Building Powerful Workflows written by Tim Woodruff and published by Packt Publishing Ltd. This book was released on 2017-08-17 with total page 1330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.

Download or read book Managing the ServiceNow Platform written by Felix Acosta and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration.

Download or read book ServiceNow Cookbook written by Ashish Rudra Srivastava and published by Packt Publishing Ltd. This book was released on 2017-02-28 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

Download or read book ServiceNow for Architects and Project Leaders written by Roy Justus and published by Packt Publishing Ltd. This book was released on 2022-12-01 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Gain insight and strategic advice for driving value in your organization with this practical guide that condenses a decade of ServiceNow wisdom into the must-know essentials for impactful deployments Key FeaturesFocus on what to do when shaping and leading a ServiceNow journeyExplore strategies for making your projects impactful and valuableGuidance for leaders at every level to maximize return on their investments in ServiceNowBook Description ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you'll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You'll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you'll get practical guidance on the methods and considerations in securely using ServiceNow. You'll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you'll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you'll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you'll be prepared to lead or support a ServiceNow implementation with confidence that you're bringing not only a solution but also making an impact in your organization. What you will learnUnderstand the key drivers of value in ServiceNow implementationStructure your ServiceNow programs for successful deliveryDiscover methods and tools for securely using ServiceNowSet up a multi-instance environment with best practices and patternsArchitect and lead the deployment of AI capabilities in ServiceNowBuild innovative experiences using NLU, virtual agents and the Now Experience FrameworkWho this book is for This book is for architects, consultants and project leaders looking to drive value by applying ServiceNow effectively and efficiently. Platform administration or development experience is useful but not necessary to get the most out of this book. However, some familiarity with the modules and features of ServiceNow is expected.

Download or read book ServiceNow written by Richard Page and published by Independently Published. This book was released on 2020-06-10 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: ServiceNow ITSM user guide is specifically aimed at the service desk rather than administrators and developers. It covers all the fundamental knowledge often missed in its technical course lead instruction. It covers moving around, updating calls, making the best use of features and functions for the END USER who works as IT support staff and other IT capacities. Often left to the Administrator or expensive training courses that extend beyond the requirements of the user, This guide will teach you ITSM end users, fulfillers tricks and tips, plus essential functions to thoroughly understand how to make the most out of the platform.Navigation of the system, shortcuts, manipulating personal layouts and columns, SLAs, customising personal favourites, filters, lists and views, creating reports, Tab browsing, themes, searches, Personalised list columns, shortcuts, connect chat, notifications, and the structure of tickets, tasks, requests and request items.This book is ideal for the enthusiastic employee who wants to make the most of their ServiceNow platform, of for the organisation wishing to provide all their fulfilled users with a comprehensive support reference.recommended readersITSM FulfillersService Desk ManagersServicedesk ticket managersChange managersIncident managersAll employees involved in accurate ServiceNow usage and reporting.

Download or read book ServiceNow Application Development written by Sagar Gupta and published by Packt Publishing Ltd. This book was released on 2017-09-25 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and extend efficient cloud-native applications with ServiceNow About This Book Build and customize your apps and workflows to suit your organization's requirements Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow Who This Book Is For If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you. What You Will Learn Customize the ServiceNow dashboard to meet your business requirements Use Administration and Security Controls to add roles and ensure proper access Manage tables and columns using data dictionaries Learn how application scopes are defined within ServiceNow Configure different types of table to design your application Start using the different types of scripting options available in ServiceNow Design and create workflows for task tables Use debugging techniques available in ServiceNow to easily resolve script-related issues Run scripts at regular time intervals using the Scheduled Script Execution module In Detail ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications Style and approach A step-by-step tutorial to designing applications and workflows with ServiceNow

Download or read book Servicenow Administrator Critical Questions Skills Assessment written by The Art Of Service and published by Independently Published. This book was released on 2022-10-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are statistical reports able to detail number of items per collection as well as in total? Are the administrator modules as well as the user modules available in multiple languages? Do you support a sub administrative role instead of sysadmin to create and change users? Do your business users, IT users and executives have a friendly search interface in ITSM? Does your organization have a supplier that is responsible for disposal of PC hardware? How does an executive sponsor engage with rest of the ServiceNow platform support team? How effective is the support you received during implementation of the product/service? What is the role of applications and platforms in the service providers offering strategy? Where do you consolidate and streamline handoffs between teams, individuals, and systems? Will your organization provide test accounts or personnel to perform testing of systems? This Servicenow Administrator Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Servicenow Administrator challenges you're facing and generate better solutions to solve those problems. Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Servicenow Administrator investments work better. This Servicenow Administrator All-Inclusive Self-Assessment enables You to be that person. INCLUDES all the tools you need to an in-depth Servicenow Administrator Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Servicenow Administrator maturity, this Self-Assessment will help you identify areas in which Servicenow Administrator improvements can be made. In using the questions you will be better able to: Diagnose Servicenow Administrator projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Servicenow Administrator and process design strategies into practice according to best practice guidelines. Using the Self-Assessment tool gives you the Servicenow Administrator Scorecard, enabling you to develop a clear picture of which Servicenow Administrator areas need attention. Your purchase includes access to the Servicenow Administrator self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

Download or read book Mastering ServiceNow Scripting written by Andrew Kindred and published by Packt Publishing Ltd. This book was released on 2018-02-27 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand the ServiceNow scripting and build an efficient customized ServiceNow instance Key Features Customize your ServiceNow instance according to your organization’s needs Learn to work with inbuilt JavaScript APIs in ServiceNow Take your ServiceNow experience to the next level by learning to script Book Description Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API. What you will learn Customize your ServiceNow instance according to your organization's needs Explore the ServiceNow-exposed JavaScript APIs and libraries Discover the method for using ServiceNow scripting functions Take your ServiceNow experience to the next level by understanding advanced scripting Learn to build, test, and debug custom applications Use your customized instance efficiently with the help of best practices Who this book is for This book is targeted toward ServiceNow administrators or anyone willing to learn inbuilt JavaScript APIs used to script and customize ServiceNow instances. Prior experience with ServiceNow is required.