Download or read book Secrecy written by Daniel Patrick Moynihan and published by Yale University Press. This book was released on 1998-01-01 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traces the development of secrecy as a government policy over the twentieth century and its adverse effects on Cold War policy making

Download or read book Secret Service written by John R. DiJulius III and published by AMACOM Div American Mgmt Assn. This book was released on 2003-01-28 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.

Download or read book Zero Fail written by Carol Leonnig and published by Random House. This book was released on 2021-05-18 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • “This is one of those books that will go down as the seminal work—the determinative work—in this field. . . . Terrifying.”—Rachel Maddow The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on January 6—by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius and I Alone Can Fix It NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled. The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgment: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains. To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that’s in desperate need of reform. “I will be forever grateful to them for risking their careers,” she writes, “not because they wanted to share tantalizing gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.”

Download or read book Secrets of the Secret Service written by Gary J. Byrne and published by Center Street. This book was released on 2018-01-02 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of the #1 New York Times bestseller CRISIS OF CHARACTER comes an explosive new exposé of the Secret Service. The United States Secret Service is tasked with protecting our Presidents, their families, and the complex in which they live and work. Given this important mission, world stability rests upon the shoulders of its agents. In his new book, former Secret Service officer Gary Byrne takes readers behind the scenes to understand the agency's history and today's security failings that he believes put Americans at risk The American public knows the stories of Secret Service heroism, but they don't know about the hidden legacy of problems that have plagued the agency ever since its creation. Gary Byrne says that decades of catastrophic public failures, near misses, and bureaucratic and cultural rot threaten to erode this critical organization from the inside out. Today, as it works to protect President Trump, the Secret Service stands at a crossroads, and the time needed to choose the right course is running out. Agents and officers are leaving the Secret Service in droves, or they're being overworked to the point where they lose focus on the job. Management makes decisions based on politics, not the welfare of their employees. Byrne believes that this means danger for the men and women of the Secret Service, danger for the President they protect, and danger for the nation. In this book, he shares what he has witnessed and learned about the Secret Service with the hope that the problems of this most important agency can be fixed before it's too late.

Download or read book In the President s Secret Service written by Ronald Kessler and published by Forum Books. This book was released on 2010-08-03 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: After conducting exclusive interviews with more than one hundred current and former Secret Service agents, bestselling author and award-winning reporter Ronald Kessler reveals their secrets for the first time. Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service, that elite corps of agents who pledge to take a bullet to protect the president and his family. Kessler portrays the dangers that agents face and how they carry out their missions--from how they are trained to how they spot and assess potential threats. With fly-on-the-wall perspective, he captures the drama and tension that characterize agents’ lives and reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.

Download or read book Service Included written by Phoebe Damrosch and published by Harper Collins. This book was released on 2009-10-13 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: A head server at a renowned NYC restaurant dishes out stories and trade secrets from the world of fine dining in this behind-the-scenes memoir. While recent college grad Phoebe Damrosch was figuring out what to do with her life, she supported herself by working as a waiter. Before long she was a captain at the legendary four-star restaurant Per Se, the culinary creation of master chef Thomas Keller. Service Included is the story of her experiences there: her obsession with food, her love affair with a sommelier, and her observations of the highly competitive and frenetic world of fine dining. Along the way, she provides insider dining tips, such as: Never ask your waiter what else he or she does. Never send something back after eating most of it. Never make gagging noises when hearing the specials—someone else at the table might like to order one.

Download or read book Grant s Secret Service written by William B. Feis and published by U of Nebraska Press. This book was released on 2002-01-01 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: A history professor sheds light on Grant's often successful intelligence efforts during the Civil War, showing how he was able to overcome Lee's mobility with effective eyes and ears trained on his movements.

Download or read book Secret Service Dogs written by Maria Goodavage and published by Penguin. This book was released on 2016 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: US members of state are protected by service dogs and their handlers. Secret Service Dogs shines a spotlight on some of these canine heroes, from Hurricane, a Belgian Malinois with four titanium teeth, to Roadee, a little terrier mix with a big attitude. It's a must-read for dog lovers and anyone who wants a behind-the-scenes look at one of the most captivating programs of the United States Secret Service.

Download or read book History of the United States Secret Service written by La Fayette Curry Baker and published by . This book was released on 1867 with total page 752 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains a personal narrative of L.C. Baker, an investigator and head of the National Detective Bureau (a forerunner of the U.S. Secret Service), for the United States during the U.S. Civil War.

Download or read book The Secret Service written by Wendy Walker and published by Sun & Moon. This book was released on 1992 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a quasi-eighteenth century Europe, agents of the secret service use their ability to masquerade as objects to break up a plot against the king and queen.

Download or read book Within Arm s Length A Secret Service Agent s Definitive Inside Account of Protecting the President written by Dan Emmett and published by Macmillan. This book was released on 2014-06-10 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Dan Emmett was just eight years old when President John F. Kennedy was assassinated. The events surrounding the President's death shaped the course of young Emmett's life as he set a goal of becoming a US Secret Service agent--one of a special group of people willing to trade their lives for that of the President, if necessary. Within Arm's Length is the essential book on the Secret Service--a revealing and compelling inside look at the Presidential Protective Division (PPD) with stories from some of the author's more high-profile assignments in his twenty-one years of service, where he provided arm's length protection worldwide for Presidents George Herbert Walker Bush, William Jefferson Clinton, and George W. Bush, both as a member of the PPD and the Counter Assault Team. Dan Emmett describes the professional challenges faced by Secret Service agents as well as the physical and emotional toll that can be inflicted on both agents and their families. Within Arm's Length also shares firsthand details about the duties and challenges of conducting presidential advances, dealing with the media, driving the President in a bullet-proof limousine, running alongside him through the streets of Washington, and flying with him on Air Force One. With fascinating anecdotes, Emmett weaves keen insight into the unique culture and history of the Secret Service and the inner workings of the White House"--

Download or read book Secret Service Rendered written by Lily Sergueiew and published by Time Life Medical. This book was released on 1992 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Churchill and Secret Service written by David Stafford and published by John Murray. This book was released on 1997 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fra ganske ung var Churchill krigskorrespondent på Cuba og i Indien, Sudan og Sydafrika, og havde stor tiltro til værdien af oplysninger indsamlet af hemmelige agenter i efterretningsvæsenet, og hele sit liv var han stærkt involveret "in the secret world of intelligence, clandestine operations, counter-terrorism, counter-subversion and deception". Bogen her er baseret på mange kilder, en del af dem ikke tidligere tilgængelige eller offentliggjorte, og forsøger at kaste lys over den side af Churchill, med hovedvægten lagt på årene under 2. Verdenskrig, hvor han opbyggede et centraliseret stærkt engelsk efterretningvæsen, hvilket bl.a. resulterede i Bletchley Park, Ultra og SOE-operationerne.

Download or read book The First Family Detail written by Ronald Kessler and published by Forum Books. This book was released on 2015-07-28 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • “Ron Kessler appears to get everything first.”—Slate As in a play, presidents, vice presidents, and presidential candidates perform onstage for the public and the media. What the nation’s leaders are really like and what goes on behind the scenes remain hidden. Secret Service agents have a front-row seat on their private lives and those of their wives and children. Crammed with new headline-making revelations, The First Family Detail by New York Times bestselling author Ronald Kessler tells that eye-opening, uncensored story. The First Family Detail reveals: • Vice President Joe Biden regularly orders the Secret Service to keep his military aide with the nuclear football a mile behind his motorcade, potentially leaving the country unable to retaliate in the event of a nuclear attack. • Secret Service agents discovered that former president Bill Clinton has a blond mistress—code-named Energizer by agents—who lives near the Clintons’ home in Chappaqua, New York. • The Secret Service covered up the fact that President Ronald Reagan’s White House staff overruled the agency to let unscreened spectators get close to Reagan as he left the Washington Hilton, allowing John W. Hinckley Jr. to shoot the president. • Because Hillary Clinton is so nasty to agents, being assigned to her protective detail is considered a form of punishment and the worst assignment in the Secret Service. “Kessler’s such a skilled storyteller, you almost forget this is dead-serious nonfiction.”—Newsweek

Download or read book State Secrecy and Security written by William Walters and published by Routledge. This book was released on 2021-05-03 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: In State Secrecy and Security: Refiguring the Covert Imaginary, William Walters calls for secrecy to be given a more central place in critical security studies and elevated to become a core concept when theorising power in liberal democracies. Through investigations into such themes as the mobility of cryptographic secrets, the power of public inquiries, the connection between secrecy and place-making, and the aesthetics of secrecy within immigration enforcement, Walters challenges commonplace understandings of the covert and develops new concepts, methods and themes for secrecy and security research. Walters identifies the covert imaginary as both a limit on our ability to think politics differently and a ground to develop a richer understanding of power. State Secrecy and Security offers readers a set of thinking tools to better understand the strange powers that hiding, revealing, lying, confessing, professing ignorance and many other operations of secrecy put in motion. It will be a valuable resource for scholars and students of security, secrecy and politics more broadly.

Download or read book Crisis of Character written by Gary J. Byrne and published by Center Street. This book was released on 2016-06-28 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this runaway #1 New York Times bestseller, former secret service officer Gary Byrne, who was posted directly outside President Clinton's oval office, reveals what he observed of Hillary Clinton's character and the culture inside the White House while protecting the First Family in CRISIS OF CHARACTER, the most anticipated book of the 2016 election.

Download or read book Lords of Secrecy written by Scott Horton and published by Nation Books. This book was released on 2015-01-06 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Horton argues that the rise of the National Security State is stabbing at the heart of American democracy.