Download or read book Service Experience and Reliability Improvement written by Warren H. Bamford and published by . This book was released on 1994 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book How Reliable is Your Product written by Mike Silverman and published by Happy About. This book was released on 2012 with total page 429 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditionally, the way to test a product's reliability was to build it--and then try to break it. As systems and technologies improved, TAAF (Test, Analyze and Fix) methodologies were developed and adopted. In today's global economy, with its short, technologically-intense product life cycles, TAAF cannot suffice. Reliability can no longer be a step or a series of steps in product development; it is something that needs to be acknowledged up front and built into the product from its very conception. Reliability, in other words, must be 'designed in.' Product developers now have many tools--software and hardware--at their disposal for building reliability in from the get go. From the organizational point of view, what better way to design in reliability than to make designers themselves responsible for the reliability of their designs? As "Mike Silverman" explains in "How Reliable is Your Product?," this is why the role of the reliability engineer is changing to one of mentor. Product developers are now responsible for going out and finding the best testing tools and then training the designers on their use, so that designers factor and build in reliability at every stage of product design. Mike has focused on reliability throughout his 25-year career, and has observed the position of reliability in the organization evolve. In this book, he condenses his expertise and experience into a volume of immense practical worth to the engineering and engineering management communities including designers, manufacturing engineers and reliability/quality engineers. Among other things, Mike discusses how reliability fits, or should fit, within the product design cycle. He provides a high-level overview of reliability techniques available to engineers today. He lucidly discusses the design of experiments and the role of failure management. With case studies and narratives from personal experience, Mike discusses optimal ways to utilize different reliability techniques. He highlights common errors of judgment, missteps and sub-optimal decisions that are often made within organizations on the path to total reliability. With"How Reliable is Your Product?" "Mike Silverman" has delivered what few have done before--a comprehensive yet succinct overview of the field of reliability engineering and testing. Engineers and engineering managers will find much in this book of immediate, practical value.
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Download or read book Service Experience and Life Management written by Warren H. Bamford and published by . This book was released on 1993 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Implementing Service Level Objectives written by Alex Hidalgo and published by O'Reilly Media. This book was released on 2020-08-05 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up. Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you’ll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization. Define SLIs that meaningfully measure the reliability of a service from a user’s perspective Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis Use error budgets to help your team have better discussions and make better data-driven decisions Build supportive tooling and resources required for an SLO-based approach Use SLO data to present meaningful reports to leadership and your users
Download or read book On Great Service written by Leonard L. Berry and published by Simon and Schuster. This book was released on 1995-04-01 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what they promise and more. From his on-site observation of the strategies and practices of such companies as Mary Kay Cosmetics, Tattered Cover Book Store, Longo Toyota & Lexus, Lakeland Regional Medical Center, and Hard Rock Cafe, Berry has constructed a dynamic new framework for improving service. This framework provides a roadmap for implementation found nowhere else in the service quality literature. In every chapter Berry draws on his twelve years of research in service quality to explain each part of the framework in detail. He provides rich insights and inspiring examples of great service -- including numerous examples unique to this book as well as the classic success stories of USAA, Taco Bell, and many more. Berry shows that a company must (1) develop service leadership skills and values -- a concept substantially different from developing general leadership; (2) build a service quality information system; and (3) create a comprehensive service strategy based on the four principles of great service: reliability, surprise, recovery, and fairness. He demonstrates how these four principles, when adopted by the leadership and infused into the systems of a service company, are the building blocks of the framework and form the anchor for implementation. Berry shows how the "artistry" of great service can be systematically created from this foundation through a company's organizational structure, technology, and often under utilized human resources assets. He challenges service managers to set their service quality aspirations higher, and his innovative, practical ideas will help them achieve those higher standards. Linking service excellence to value creation, Berry provides solid financial reasons for the necessity of great service. Here, at last, is the book for which managers in every service industry have waited: Leonard Berry's "operating manual" for turning plans for great service into action.
Download or read book Reliability and Warranties written by Marlin U. Thomas and published by CRC Press. This book was released on 2006-03-28 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our modern view of quality is a multifaceted conglomeration of probability, planning, and perception. Although warranties are important first as an estimate and then as a measurement of reliability, most books on reliability and quality relegate the topic of warranties to a single chapter. Today's engineering student needs an integrated view that c
Download or read book Improving Product Reliability written by Mark A. Levin and published by John Wiley & Sons. This book was released on 2003-07-25 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: The design and manufacture of reliable products is a major challenge for engineers and managers. This book arms technical managers and engineers with the tools to compete effectively through the design and production of reliable technology products.
Download or read book ANCILLARY EQUIPMENT AND ELECTRICAL EQUIPMENT Volume I written by and published by EOLSS Publications. This book was released on 2010-12-03 with total page 604 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ancillary Equipment and Electrical Equipment is a component of Encyclopedia of Water Sciences, Engineering and Technology Resources in the global Encyclopedia of Life Support Systems (EOLSS), which is an integrated compendium of twenty one Encyclopedias. The volume presents state-of-the art subject matter of various aspects of Ancillary Equipment And Electrical Equipment such as: Seawater Supply Pump; Cooling Water Recirculation Pump; Brine Recirculation Pump; Brine Blowdown Pump; Brine Heater Condensate Pump; Minor Pumps For Desalination Plants; The Installation Criteria And The Layout; Hydraulic Aspects In Design And Operation Of Axial-Flow Pumps; Description Of Surface Vortices With Regard To Common Design Criteria Of Intake Chambers; Vacuum Creating Equipment; Filtering Equipment; Chemical Dosing Stations; On-Load Sponge Ball Cleaning System; Power Supply Systems And Electrical Equipment For Desalination Plants; Composite Materials For Pressure Vessels And Pipes; Thermal Stresses In Vessels, Piping, And Components; Pressure Vessels And Piping Systems: Reliability, Risk And Safety Assessment; Pressure Vessels And Shell Structures; Pipeline Operations; Steel And Pipe Mill Techology; Pipeline Structural Integrity; Pipeline System Automation And Control; Pump And Compressor Operation; Environmental Conservation Practices For Pipelines. This volume is aimed at the following five major target audiences: University and College Students Educators, Professional Practitioners, Research Personnel and Policy and Decision Makers
Download or read book Improving Maintenance and Reliability Through Cultural Change written by Stephen J. Thomas and published by Industrial Press Inc.. This book was released on 2005 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique and innovative book explains how to improve your maintenance and reliability performance at the plant level by changing the organizations culture. It is specifically intended for middle managers in the manufacturing and process industries. This book demystifies the concept of organizational culture and links it with the eight elements of change: leadership, work process, structure, group learning, technology, communication, interrelationships, and rewards. If you want to break the cycle of failed improvement programs and instead use cultural change to help make significant and lasting improvements in plant performance, this book will show you how. Features Explains in-depth the eight elements of change and how they relate to cultural change. Discusses cultural change with a reliability focus.Includes a PowerPoint presentation with audio on the enclosed CD-ROM, together with a web survey model, the Web of Organizational Change.
Download or read book The reliability improvement in irrigation services Application of rotational water distribution to tertiary canals in Central Asia written by Abdullaev, Iskandar, Ul Hassan, Mehmood, Manthrithilake, Herath, Yakubov, Murat and published by IWMI. This book was released on 2006 with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt: his report addresses a specific context of massive inequity and unevenness in water allocation and distribution experienced presently by the water users in transitional Central Asian economies, as a result of broad-scale fragmentation of the previously large farms. The report describes action research aimed at making water distribution at the tertiary level more reliable, transparent and equitable.
Download or read book Self Service Analytics Simplified written by Arshad Khan and published by Khan Consulting & Publishing LLC. This book was released on 2019-07-10 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Self-Service Analytics Simplified: How to Plan and Implement will introduce you to self-service analytics (SSA), which aims to make business users less dependent on IT for their reporting and analytics needs. This book, which teaches how to plan and implement an SSA project, will appeal to a broad range of users including senior executives, business and IT managers, project managers, data analysts, business analysts, developers, casual users, as well as IT professionals. The topics covered in Self-Service Analytics Simplified: How to Plan and Implement include an introduction to self-service analytics, relationship with BI, benefits for different types of users, readiness assessment, planning, data-related topics including metadata and data pipelining, architecture, tools, requirements, implementation, data governance, security, training, data and user onboarding, and barriers to adoption, as well as challenges, best practices, lessons, and tips.
Download or read book Applied Fracture Mechanics written by Alexander Belov and published by BoD – Books on Demand. This book was released on 2012-12-12 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book "Applied Fracture Mechanics" presents a collection of articles on application of fracture mechanics methods to materials science, medicine, and engineering. In thirteen chapters, a wide range of topics is discussed, including strength of biological tissues, safety of nuclear reactor components, fatigue effects in pipelines, environmental effects on fracture among others. In addition, the book presents mathematical and computational methods underlying the fracture mechanics applications, and also developments in statistical modeling of fatigue. The work presented in this book will be useful, effective, and beneficial to mechanical engineers, civil engineers, and material scientists from industry, research, and education.
Download or read book Reliability Growth written by Institute of Environmental Sciences. Chesapeake Chapter and published by . This book was released on 1978 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Annual Department of Defense Bibliography of Logistics Studies and Related Documents written by United States. Defense Logistics Studies Information Exchange and published by . This book was released on 1980 with total page 1068 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Quality in the Era of Industry 4 0 written by Kai Yang and published by John Wiley & Sons. This book was released on 2024-01-24 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enables readers to use real-world data from connected devices to improve product performance, detect design vulnerabilities, and design better solutions Quality in the Era of Industry 4.0 provides an insightful guide in harnessing user performance and behavior data through AI and other Industry 4.0 technologies. This transformative approach enables companies not only to optimize products and services in real-time, but also to anticipate and mitigate likely failures proactively. In a succinct and lucid style, the book presents a pioneering framework for a new paradigm of quality management in the Industry 4.0 landscape. It introduces groundbreaking techniques such as utilizing real-world data to tailor products for superior fit and performance, leveraging connectivity to adapt products to evolving needs and use-cases, and employing cutting-edge manufacturing methods to create bespoke, cost-effective solutions with greater efficiency. Case examples featuring applications from the automotive, mobile device, home appliance, and healthcare industries are used to illustrate how these new quality approaches can be used to benchmark the product’s performance and durability, maintain smart manufacturing, and detect design vulnerabilities. Written by a seasoned expert with experience teaching quality management in both corporate and academic settings, Quality in the Era of Industry 4.0 covers sample topics such as: Evolution of quality through industrial revolutions, from ancient times to the first and second industrial revolutions Quality by customer value creation, explaining differences in producers, stakeholders, and customers in the new digital age, along with new realities brought by Industry 4.0 Data quality dimensions and strategy, data governance, and new talents and skill sets for quality professionals in Industry 4.0 Automated product lifecycle management, predictive quality control, and defect prevention using technologies like smart factories, IoT, and sensors Quality in the Era of Industry 4.0 is a highly valuable resource for product engineers, quality managers, quality engineers and quality consultants, industrial engineers, and systems engineers who wish to make a participatory approach towards data-driven design, economical mass-customization, and late differentiation.
Download or read book Western Aviation Missiles and Space written by and published by . This book was released on 1963 with total page 772 pages. Available in PDF, EPUB and Kindle. Book excerpt:
