Download or read book Service Charter written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2018-04 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who will be responsible for making the decisions to include or exclude requested changes once Service Charter is underway? What are the key elements of your Service Charter performance improvement system, including your evaluation, organizational learning, and innovation processes? Is the Service Charter process severely broken such that a re-design is necessary? Are we Assessing Service Charter and Risk? How can the value of Service Charter be defined? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Charter investments work better. This Service Charter All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Charter Self-Assessment. Featuring 709 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Charter improvements can be made. In using the questions you will be better able to: - diagnose Service Charter projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Charter and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Charter Scorecard, you will develop a clear picture of which Service Charter areas need attention. Your purchase includes access details to the Service Charter self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Download or read book Civil Service Rules and Civil Service Charter Chapter written by Detroit (Mich.) Civil Service Commission and published by . This book was released on 1970 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Technology written by Alex Lazinica and published by BoD – Books on Demand. This book was released on 2009-10-01 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: The widespread deployment and use of Information Technologies (IT) has paved the way for change in many fields of our societies. The Internet, mobile computing, social networks and many other advances in human communications have become essential to promote and boost education, technology and industry. On the education side, the new challenges related with the integration of IT technologies into all aspects of learning require revising the traditional educational paradigms that have prevailed for the last centuries. Additionally, the globalization of education and student mobility requirements are favoring a fluid interchange of tools, methodologies and evaluation strategies, which promote innovation at an accelerated pace. Curricular revisions are also taking place to achieved a more specialized education that is able to responds to the societys requirements in terms of professional training. In this process, guaranteeing quality has also become a critical issue. On the industrial and technological side, the focus on ecological developments is essential to achieve a sustainable degree of prosperity, and all efforts to promote greener societies are welcome. In this book we gather knowledge and experiences of different authors on all these topics, hoping to offer the reader a wider view of the revolution taking place within and without our educational centers. In summary, we believe that this book makes an important contribution to the fields of education and technology in these times of great change, offering a mean for experts in the different areas to share valuable experiences and points of view that we hope are enriching to the reader. Enjoy the book!
Download or read book The Governance of Transitions The Transitions of Governance written by Martijn van der Steen and published by AFRICAN SUN MeDIA. This book was released on 2018-12-18 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is societal transition not simply a matter of change management or normal policy design? South Africa is living proof of the ability of a society to reinvent and reinstall itself. With the advent of new societal challenges, came the need for real societal innovation, especially in sectors where it was never deemed necessary or possible before. This book asks: What type of governance is helpful for developing new societal institutions and systems that can overcome systemic crises in emerging economies and fragile communities? What emerges is a compilation of chapters that introduce different parts of a solution which can be used in developing both a growing body of practices of ?governed? societal transitions and the associated transition of governance. The Governance of Transitions ? The Transitions of Governance, in part, aims to provide building blocks which government and society could use to develop strategies for creating sustainable outcomes. It considers what kind of leadership, organisation or methods for accountability enable new types of governance and what the most important barriers are.
Download or read book Empowering the Customer written by Victor Ayeni and published by Commonwealth Secretariat. This book was released on 2001 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.
Download or read book Air Fares and Charter Service written by United States. Congress. House. Committee on Interstate and Foreign Commerce. Subcommittee on Transportation and Aeronautics and published by . This book was released on 1970 with total page 626 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Guide on Preparation and Implementation of Client Service Charters for the Public Service written by Tanzania. Ofisi ya Menejimenti ya Utumishi wa Umma and published by . This book was released on 2009 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Rising from the Mailroom to the Boardroom written by Bruce Turner and published by CRC Press. This book was released on 2021-08-23 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: Boards and business leaders expect their key advisors to deliver fresh insights, and increasingly expect them to demonstrate foresight. To achieve what is expected, it is crucial to understand the dynamics of conversations in the boardroom and around the audit committee table. This book provides those unique perspectives. The journey from the ‘mailroom to the boardroom’ follows the story of a young banker who moved into the internal auditing profession as part of the ‘new breed’, then rose through the ranks into senior leadership and chief audit executive roles, before assuming audit committee and board roles that had an immense influence on governance, risk, compliance, and audit professionals. Success does not always follow a smooth and uneventful trajectory, and this story reflects insights from both the ups and the downs of the journey. Each chapter shares insights, better practices, case studies, practical examples, and real-life challenges and draws them together into 101 building blocks, each one providing crucial career-long learnings. The storytelling provides insights to people at all levels on the importance of positioning oneself to step into leadership roles, helps them understand how to evaluate and pursue potential career growth opportunities, provides tips on how to holistically manage and advance their career, and inspires higher-level thinking that enhances governance, risk, compliance and audit practices.
Download or read book IAS Mains Paper 2 Governance Constitution Polity Social Justice International Relations 2020 written by Prajjwal Sharma and published by Arihant Publications India limited. This book was released on 2019-11-12 with total page 707 pages. Available in PDF, EPUB and Kindle. Book excerpt: UPSC is considered to be the most prestigious and toughest examination in the country. In order to crack these exams one need to do heavy preparations, thorough practice and clear concepts about each and every subject. “IAS Mains General Studies Paper – 2” the most updated study material incorporated with detailed information and supported by up-to-date facts and figures. The complete coverage on each topic of the syllabus have been divided into 4 Important Units in this book. It gives the complete depiction of Governance, Constitutional, Polity, Social Justice and International Relations. This book facilitates by giving the deep coverage on all topics of the syllabus at one place with the conceptual clarity to fulfil the need and demands of the aspirants, special exam oriented structure has been given according to the UPSC syllabus, discussion of the theoretical concepts with the contemporary examples are given, Solved Papers from Solved Papers [2019-17 and 16] and UPSC Practice Papers that helps in raising up level of preparation. This book acts as a great help in achieving the success for the upcoming exam. TABLE OF CONTENTS Solved Papers 2019-17, Unit -1: Constitutional Framework, Unit -2: Indian Government and Political Dynamics, Unit -3: Governance, Unit -4: International Relations, UPSC Solved Paper 2016, UPSC Practice Papers.
Download or read book Australia Army Handbook Volume 1 Strategic Information and Materials written by IBP USA and published by Lulu.com. This book was released on 2011 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: 2011 Updated Reprint. Updated Annually. Australia Army Handbook
Download or read book Annual Report on Transport Statistics in the United States for the Year Ended written by and published by . This book was released on 1967 with total page 1002 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Annual Report on Transport Statistics in the United States written by United States. Interstate Commerce Commission. Bureau of Accounts and published by . This book was released on 1974 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Global Encyclopedia of Public Administration Public Policy and Governance written by Ali Farazmand and published by Springer Nature. This book was released on 2023-04-05 with total page 13623 pages. Available in PDF, EPUB and Kindle. Book excerpt: This global encyclopedic work serves as a comprehensive collection of global scholarship regarding the vast fields of public administration, public policy, governance, and management. Written and edited by leading international scholars and practitioners, this exhaustive resource covers all areas of the above fields and their numerous subfields of study. In keeping with the multidisciplinary spirit of these fields and subfields, the entries make use of various theoretical, empirical, analytical, practical, and methodological bases of knowledge. Expanded and updated, the second edition includes over a thousand of new entries representing the most current research in public administration, public policy, governance, nonprofit and nongovernmental organizations, and management covering such important sub-areas as: 1. organization theory, behavior, change and development; 2. administrative theory and practice; 3. Bureaucracy; 4. public budgeting and financial management; 5. public economy and public management 6. public personnel administration and labor-management relations; 7. crisis and emergency management; 8. institutional theory and public administration; 9. law and regulations; 10. ethics and accountability; 11. public governance and private governance; 12. Nonprofit management and nongovernmental organizations; 13. Social, health, and environmental policy areas; 14. pandemic and crisis management; 15. administrative and governance reforms; 16. comparative public administration and governance; 17. globalization and international issues; 18. performance management; 19. geographical areas of the world with country-focused entries like Japan, China, Latin America, Europe, Asia, Africa, the Middle East, Russia and Eastern Europe, North America; and 20. a lot more. Relevant to professionals, experts, scholars, general readers, researchers, policy makers and manger, and students worldwide, this work will serve as the most viable global reference source for those looking for an introduction and advance knowledge to the field.
Download or read book EXCELLENCE IN METRO OPERATIONS AND MANAGEMENT written by SHARMA, SHARAT and published by PHI Learning Pvt. Ltd.. This book was released on 2022-12-19 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: The challenges in metro operations keep the operations managers on their toes to continually explore innovative ways to resolve the day-to-day issues and keep the organization sustainable. In absence of any precedence, often solutions are tried ab initio. The book presents comprehensive coverage of various operational issues such as running of trains, customer-centric timetabling, management of stations, depot, control center, crew, collection of fare and non-fare revenue, maintenance of assets, human resources management, integrated transport, driverless trains, adoption of AI/ML/IoT, and predictive maintenance. The book is designed for transport professionals engaged in management of urban transportation services. It will also be very useful for students undertaking courses on Urban Transport and Railway Systems. KEY FEATURES • Innovative O&M practices based on real-life experiences—case studies and examples included • Emerging technologies in metro operations such as Driverless Operations, Artificial Intelligence, Internet of Things (IoT), and Predictive Maintenance • Excel program to estimate human resources required to operate the metro rail system commensurate with the facilities created • List of data and KPIs required to monitor the performance of a metro rail system TARGET AUDIENCE • Transport Professionals engaged in Metro and Railway Operations and Planning • Students undertaking courses on Urban Transport and Railway Systems
Download or read book Assistive Technology written by C. Sik-Lányi and published by IOS Press. This book was released on 2015-08-27 with total page 1112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assistive Technology (AT) is the term used to describe products or technology-based services which support those with disabilities or other limitations to their daily activities, enabling them to enjoy a better quality of life. This book presents the proceedings of the 13th European Conference on the Advancement of Assistive Technology (AAATE 2015), held in Budapest, Hungary in September 2015. This biennial conference has established itself as a leading forum in the transdisciplinary area of Assistive Technology, providing a unique platform for the gathering of experts from around the world to review progress and challenges in the interdisciplinary fields which contribute to AT, such as research, development, manufacturing, supply, provision and policy. The theme of the 2015 conference is 'Attracting new areas and building bridges', and this book contains 138 reviewed papers and 28 poster presentations delivered at the conference, covering AT themes as diverse as aging, blindness, mobility, assisted living and accessibility for people with dementia and cognitive impairment. Offering a current overview of many aspects of AT, this book will be of interest to all those – from researchers and manufacturers to healthcare professionals and end-users – whose work or daily life involves the relationship between technology and disability.
Download or read book Customer Service Management in Africa written by Robert Hinson and published by CRC Press. This book was released on 2020-05-07 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Download or read book Excellence in Government written by Mukesh Jain and published by Atlantic Publishers & Dist. This book was released on 2001 with total page 508 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Every Country Today, We Confront A Host Of Stubborn Problems: Violent Crime, Drug Abuse, Budgetary Constraints, Crumbling Roads, Traffic Congestion, Pollution. Every Community Is Facing Serious Problems. The Problems Differ From Place To Place. But, The Most Serious Problem Of All, However Is Different, It Is The Inadequacy Of The Institutional Mechanisms We Rely On For Making Public Decisions. Government, Our Biggest Institutional Mechanism, Has Failed To Generate Effective Public Responses To The Problems Troubling Us.Anyone Who Tries To Re-Think Government Is Embarking On A Truly Daunting Process, Because Government Is Such A Complex, Multi-Faceted Institution With So Many Relationships And Responsibilities; From Defense To Commerce, Civic Order And Public Health, To Name Just A Few. As Citizens, We All Know That Our Worst Nightmare About Relationship With Government Is To Be Lost In A Bureaucratic Maze; Shuffled From Place To Place, Waiting Hours In Long Queues, Unable To Find Or Learn Anything. Books Have Been Written And Movies Made About These Nightmares.How Do We Solve These Problems? It Is Not Easy. Without Studying Success, It Is Hard To Devise Real Solutions. For Years, The Government Has Studied Failure, And For Years, Failure Has Endured. So The Approach Has To Be Different. We Have To Look For Success. We Have To Search Organizations That Produce Results, Satisfy Customers, And Increased Productivity. We Have To Study The Organizations That Constantly Learn, Innovate And Improve. It Is Not Difficult To Find Effective, Entrepreneurial Public Organizations. The Book Is Full Of Examples Of Such Organizations.In Last Decades Several Governments Have Been Reinventing Themselves, From Australia To Great Britain, Singapore To Sweden, The Netherlands To New Zealand. Everywhere The Need Of Information Age Societies Are Colliding With The Limits Of Industrial Era Government. Britain Has Called It New Public Management Usa Has Named It Reinvention Initiative. Whatever Be The Name, The Movement To Reinvent Government Is Driven By Absolute Necessity. Governments, All Over The World, Have Reached The Same Conclusion: Government Is Broken, And It Is Time To Fix It. The Time Has Come To Set The House In Order. The Administrative Management Of The Government Needs Overhauling.The Book Is About Studying Success In This Reinvention Movement And Exploring Common Characteristics Of Success. This Book Lays Out The Strategies That Have Proven The Most Effective And Describes How The World S Most Successful Re-Inventors Have Used Them.Our Governments Are In Trouble. They Have Lost Their Sense Of Mission; They Have Lost Their Ethic Of Public Service; And, Most Importantly, They Have Lost The Faith Of The People. We Can No Larger Afford To Pay More For And Get Less From Our Government. The Answer For Every Problem Cannot Always Be Another Program Or More Money. It Is Time To Radically Change The Way The Government Operates To Shift From Top-Down Bureaucracy To Entrepreneurial Government That Empowers Citizens And Communities To Change Our Country From The Bottom Up. The Vision The Book Seeks Is That Of A Government That Works For People, Cleared Of Useless Bureaucracy And Waste And Freed From Red Tape And Senseless Rules.
