Download or read book SELF SERVICE KNOWLEDGE SUCCE written by Per Strand and published by Blurb. This book was released on 2016-11-18 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you interested in learning how to implement successful self-service and knowledge management in your service organization? Basic knowledge and understanding is the first step towards any change that is intended to provide new advantages and increased benefits. Customers must come first and customer success and loyalty is still our primary goal. However, everything else has changed due to the shift in technology and new behaviors. Service organizations that miss the opportunity to change reduce the value they create and will undoubtedly fail. The reader will obtain an in-depth understanding in these areas, as well as receiving concrete tips and recommendations on how to introduce working methods that utilize the opportunities new technology and behaviors provide. Self-service and knowledge methodology such as KCS (Knowledge Centered Service) are creating new possibilities to generate real customer value and long-term success for service and support organizations and, on a higher level, for the whole organization. In this book, we will deal with the key aspects of "Whats in it for me?," not only for customers and management, but also for the service organization. This self-service-oriented way of working represents important new opportunities for everyone, including the service desk. There are a lot of known pitfalls when implementing self-service and knowledge but with this book the reader gets a tool to understand and start introducing working methods that utilize great opportunities and self-service and knowledge success . It includes current methods for delivering outstanding customer service and capturing and creating knowledge in the speed of speech . With over 20 years' experience of implementing self-service globally, the authors are some of the most experienced in the field of self-service and knowledge. Take part in their story and let you and your organization's success start today."

Download or read book Self Service Knowledge Success written by Lena Stormvinge and published by Blurb. This book was released on 2018-03-06 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Basic knowledge and understanding is always the first step towards any change that provides new advantages and increased benefit when compared with the current situation. Without this knowledge and understanding, we cannot see the opportunity or need to develop. Regardless of which support and knowledge methodology we practice customer always has to come first and customer success and customer loyalty is the primary goal for our efforts. We will guide you through this transformation with practical tips and recommendations. 2nd edition of the book.

Download or read book Successes and Failures of Knowledge Management written by Jay Liebowitz and published by Morgan Kaufmann. This book was released on 2016-06-17 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization’s fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the institutional memory, and enhance organizational agility. Starting by establishing KM processes, measures, and metrics, the book highlights ways to be successful in knowledge management institutionalization through learning from sample mistakes and successes. Whether an organization is already implementing KM or has been reluctant to do so, the ideas presented will stimulate the application of knowledge management as part of a human capital strategy in any organization. Provides keen insights for knowledge management practitioners and educators Conveys KM lessons learned through both successes and failures Includes straightforward, jargon-free case studies and research developed by the leading KM researchers and practitioners across industries

Download or read book Self Service in the Internet Age written by David Oliver and published by Springer Science & Business Media. This book was released on 2009-03-02 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls. Not only is this current book about doing something, but it also aims to present insights into how electronic commerce impacts upon the lives of everyday people; in other words, how electronic commerce is received, as well as how it is ‘done’. Accessing the Internet on a regular basis has become an established activity for many people. This activity gives academics and researchers the opportunity to observe and study the nature and effects of this engagement in society. The influence of the Internet in our social fabric also provides the incentive for organizations to implement a web presence. As expressed in the title Self-Service on the Internet: Expectations and Experiences, we aim to present the expectations or reasons for the availability of various services on the Internet, and social responses to these developments, i. e. the experiences. These are the two main dimensions to the chapters presented in this book. The major component in the title is self-service on the Internet. The term electronic commerce is too restrictive for our purpose as it tends towards commercial overtones, which do not especially concern us.

Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel

Download or read book Self Service Knowledge Management Standard Requirements written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-11-30 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do those selected for the Self-Service Knowledge Management team have a good general understanding of what Self-Service Knowledge Management is all about? How can you incorporate support to ensure safe and effective use of Self-Service Knowledge Management into the services that you provide? Do you cover the five essential competencies: Communication, Collaboration, Innovation, Adaptability, and Leadership that improve an organization's ability to leverage the new Self-Service Knowledge Management in a volatile global economy? What does Self-Service Knowledge Management success mean to the stakeholders? Do you monitor the effectiveness of your Self-Service Knowledge Management activities? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Self-Service Knowledge Management investments work better. This Self-Service Knowledge Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Self-Service Knowledge Management Self-Assessment. Featuring 668 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Self-Service Knowledge Management improvements can be made. In using the questions you will be better able to: - diagnose Self-Service Knowledge Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Self-Service Knowledge Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Self-Service Knowledge Management Scorecard, you will develop a clear picture of which Self-Service Knowledge Management areas need attention. Your purchase includes access details to the Self-Service Knowledge Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book The Source Journal Monthly Magazine Self Help DIY written by and published by Lulu.com. This book was released on with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Mastering the Code Strategies for Running a Successful Software Company written by Sindhu Arahvindhan and published by Dr. RAJA. This book was released on 2024-04-22 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: About to this eBook:- "Mastering the Code: Strategies for Running a Successful Software Company" is a comprehensive guide written by Sindhu Aravindhan, a seasoned Director in the Tech group of companies. Drawing from years of experience and expertise in the software industry, Sindhu shares invaluable insights and proven strategies for entrepreneurs, executives, and aspiring leaders aiming to thrive in the competitive world of software development. In this meticulously crafted eBook, Sindhu delves deep into the intricacies of building and managing a flourishing software company. From understanding the dynamic landscape of the industry to fostering a culture of innovation and excellence, each chapter is packed with practical advice and actionable steps to help readers navigate every aspect of their software business journey. Readers will learn how to: ● Define a compelling vision and mission for their company, setting the stage for success. ● Navigate the complexities of software development, from choosing the right methodologies to ensuring product quality and reliability. ● Attract and retain top talent, cultivating a team of passionate professionals dedicated to the company's mission.● Develop robust marketing and sales strategies to effectively reach and engage target markets. ● Manage finances wisely, securing funding and scaling the company for sustainable growth. ● Prioritize customer satisfaction and retention, building long-lasting relationships that drive success. ● Embrace change and innovation, staying ahead of the curve in a rapidly evolving industry. Through engaging narratives, practical examples, and insightful case studies, Sindhu empowers readers to master the code of running a successful software company, equipping them with the knowledge and tools needed to overcome challenges, seize opportunities, and achieve lasting success in today's competitive market. Whether you're a seasoned entrepreneur or a budding startup founder, "Mastering the Code" is your definitive guide to unlocking the full potential of your software business and thriving in the digital age.

Download or read book The Empowerment Mindset written by Calvin Helin and published by Open Road Media. This book was released on 2014-07-01 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Empowerment Mindset takes readers on a powerful journey of self-discovery so that they can transform unfulfilled lives to reflect happiness, success, and genuine empowerment. Helin notes that “if you don’t acquire the knowledge to improve your life, you will trap future generations of your family in the same cycle of disappointment.” Going beyond vague platitudes, this book shows the practical way to greater success and happiness through the adoption of an “empowerment mindset”—a way of living that empowers people to take charge of their lives. If Helin’s past books are an accurate gauge, The Empowerment Mindset is destined to become the most influential self-help book of the twenty-first century.

Download or read book Managing Hospitality Organizations written by Robert C. Ford and published by SAGE Publications. This book was released on 2023-11-21 with total page 774 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.

Download or read book The Brave New World of eHR written by Hal Gueutal and published by John Wiley & Sons. This book was released on 2015-02-27 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Brave New World of eHR is an important resource, filled with the most current information and practical advice on eHR for human resource professionals and industrial and organizational psychologists. Written by an expert group of scholars, practitioners, and subject matter experts, this book offers an overview of the major technological trends in eHR, and shows how to use technology to enhance organizational effectiveness. Comprehensive in scope, the book includes information on a wide variety of topics and Reviews the transformation of human resources from manual processes to sophisticated CRM and ERP systems Examines the effectiveness of online strategies for attracting talent Offers valuable guidelines that can help organizations design, deliver, implement, and sustain e-selection systems Includes a review of the recent research on the effectiveness of distance learning in educational and organizational settings Analyzes the potential advantages and disadvantages of using eHR to manage employee performance Shows how technology supports the administration of compensation systems Outlines recent trends in delivering HR products and services Considers the functional and dysfunctional consequences of using eHR to attract, select, and manage the performance of employees in organizations Presents a fascinating and futuristic look at HR and technology for decades to come

Download or read book Think Success Essays on Self Help written by Jayaram V and published by . This book was released on 2014-06-15 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 44 well written articles the author, a spiritual teacher, introduces you to a treasure trove of transformational wisdom for a life of abundance, peace and happiness. The book covers the following main topics. How you can benefit from self-help knowledge. Improving your listening skills. Cultivating reading skills for better comprehension and study. How to negotiate successfully in tough situations. How to take control of your life. How to understand and manage your fears. Lessons you can learn from successful people. How to strengthen your memory. Success principles that can transform your life. Practicing positive appreciation in all wakes of life. Long term strategies for relaxation. How to cultivate self-awareness to become a master of your own destiny. Understanding the factors that build your success. Strategies for long term Career planning. How to respond to failure and learn from it. Planning and prioritizing tasks in daily life. How to manage your emotions. Understanding and overcoming loneliness. Improving your health and physical fitness. How to use your thoughts to empower yourself. Creating your life with the power of attraction. Using the power of determination to achieve success. How to create and make affirmations work for you. 40 ways to remain positive in daily life. Choosing the priority areas of your life. Simple relaxation techniques for your eyes. 15 ways to deal with adversity. How to manage and counter your negative self-talk. How to think and act like an adult with maturity. How to invite peace into your life. Ancient morals and what you can learn from them. General problem solving techniques. What contributes to prosperity in life. How to enjoy the simple pleasures of life. How to avoid blaming others. What you can learn from successful people. How to establish long term goals and work for them. Dealing with the monotony of a routine life. How you can improve your self-esteem. And more.

Download or read book Self service in the Retailing of Food Products written by F. E. Chaffee and published by . This book was released on 1922 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Of investigations. pp. 49.

Download or read book Electronic Services Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2010-05-31 with total page 2234 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the increasing reliance on digital means to transact goods that are retail and communication based, e-services continue to develop as key applications for business, finance, industry and innovation.Electronic Services: Concepts, Methodologies, Tools and Applications is an all-inclusive research collection covering the latest studies on the consumption, delivery and availability of e-services. This multi-volume book contains over 100 articles, making it an essential reference for the evolving e-services discipline.

Download or read book Artificial Intelligence in Customer Service written by Jagdish N. Sheth and published by Springer Nature. This book was released on 2023-08-17 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees. As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration, and customer engagement.

Download or read book How to Successfully Launch a New Product in Your Dropshipping Store written by and published by Xspurts.com. This book was released on with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the ever-evolving world of e-commerce, launching a new product can be both exhilarating and daunting. How to Successfully Launch a New Product in Your Dropshipping Store is your comprehensive guide to navigating this complex process with confidence and precision. This essential book provides you with a step-by-step roadmap for transforming a product idea into a thriving addition to your dropshipping store. From the initial planning stages to post-launch analysis, this book covers every critical aspect of a successful product launch. You’ll start by understanding the fundamentals of dropshipping and product launches, including how to identify market trends and opportunities that align with your store’s niche. With actionable strategies for choosing the right product, sourcing reliable suppliers, and setting up your online store, you’ll be equipped to make informed decisions that drive success. Dive into the art of creating compelling product listings, crafting effective pricing strategies, and designing a robust marketing plan that captures attention and generates buzz. The book delves into leveraging social media, email marketing, and influencer partnerships to maximize your product’s reach and impact. With insights into running paid advertising campaigns and optimizing your website for conversions, you'll learn how to attract and retain customers in a competitive marketplace. Understanding and managing inventory and fulfillment, handling customer service and support, and monitoring performance metrics are crucial elements covered in this guide. The book also provides valuable advice on gathering customer feedback, scaling your launch strategy, and adapting to market changes to sustain long-term success. How to Successfully Launch a New Product in Your Dropshipping Store is filled with practical tips, real-world examples, and expert advice to ensure your product launch is executed flawlessly. Whether you’re a seasoned dropshipper or new to the business, this book offers the tools and knowledge you need to make your new product launch a resounding success. Unlock the secrets to thriving in the competitive e-commerce landscape and watch your dropshipping store soar to new heights.

Download or read book Self care competency framework Volume 2 Knowledge guide for health and care workers to support people s self care written by World Health Organization and published by World Health Organization. This book was released on 2023-07-21 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: