Download or read book Dealing with Difficult People HBR Emotional Intelligence Series written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Download or read book Dealing With Difficult People written by Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Download or read book Secrets of Dealing with Difficult People written by Mark Lauderdale MD and published by Wellspring Personal Effectiveness Inc.. This book was released on 2010-09-17 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a psychiatrist and therapist I often talk to people who are feeling frustrated and stressed by a difficult person in their life – a difficult relationship, difficult people at work, difficult employees, difficult neighbours and difficult family members. Unlike other books, this 201-page book shows you a tested step-by-step problem-solving method to help you calmly and confidently create the positive change you want when dealing with difficult people.
Download or read book Dealing with Difficult People Collins Business Secrets written by David Brown and published by HarperCollins UK. This book was released on 2010-05-27 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tricks that experts and top professionals use to overcome difficult people.
Download or read book Getting Along written by Amy Gallo and published by Harvard Business Press. This book was released on 2022-09-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
Download or read book Managing Difficult People in a Week written by David Cotton and published by Hachette UK. This book was released on 2014-01-31 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people. This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success: Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.
Download or read book Secrets of Dealing with Difficult People written by Mark Lauderdale and published by . This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
Download or read book 151 Quick Ideas to Deal with Difficult People written by Carrie Mason-Draffen and published by Red Wheel/Weiser. This book was released on 2007-01-01 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.
Download or read book How To Win Friends And Influence People Unabridged written by Dale Carnegie and published by Good Press. This book was released on 2024-01-10 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dale Carnegie's seminal work, 'How To Win Friends And Influence People', is a comprehensive guide on interpersonal skills and human relations. Published in 1936, this timeless classic is renowned for its practical advice on how to effectively communicate, influence others, and cultivate meaningful relationships. Written in a clear and engaging style, Carnegie's book addresses the importance of empathy, honesty, and genuine interest in others, making it a valuable resource for individuals seeking to enhance their social intelligence. With real-life examples and actionable tips, Carnegie's book remains relevant in today's fast-paced world, where networking and communication skills are indispensable. Carnegie's astute observations and insights on human behavior continue to resonate with readers across generations. Drawing from his own experiences and studies in human psychology, Carnegie imparts valuable lessons that are as pertinent today as they were in the 1930s. 'How To Win Friends And Influence People' is a must-read for anyone looking to navigate social interactions with grace and confidence.
Download or read book Coping with Difficult People written by Robert M. Bramson, Ph.D. and published by Dell. This book was released on 1988-09-01 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!
Download or read book When Difficult Relatives Happen to Good People written by Leonard Felder and published by Rodale. This book was released on 2005-05-06 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The co-author of Making Peace with Your Parents explains how to cope with diificult relatives--from critical in-laws to troublemaking siblings and children--providing straightforward advice on how to counter the toxic influence of such individuals, alleviate tense family disagreements, and transform get-togethers into occasions for sharing. Reprint. 20,000 first printing.
Download or read book Energy Vampire Slaying 101 written by Dan O'Connor and published by Createspace Independent Pub. This book was released on 2011-05-26 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: ENERGY VAMPIRE SLAYING:101 How to combat negativity and toxic attitudes in your office, in your home, and in yourself In this program you'll learn: -The secrets master communicators use to keep their cool when dealing with difficult people -What free-style scripting is and how you can use it to defend against verbal assaults -How to use a power phrase and danger phrase list to boost your communication power -How you can prevent conflict from manifesting, using effective communication techniques -Problem-solving verbal patterns and scripts you can use to instantly increase productivity -How to use defusion tactics to slash the time spent dealing with difficult customers -How to respond, rather than react, when you're confronted with negative or difficult behavior -How to use magic phrases to respond quickly and effectively when you're put on the spot -Brain-training techniques such as hemisphere switching you can use to control your emotions when you're under pressure -How to quickly find the right words at the right time during difficult situations, and -Which free tools to use for mastering all of the techniques you'll learn in the program, and the right way to study, so you can develop your skills at lightning speed. "I have been using the tactics you taught with great success, not just at work, but at home. I finally had the breakthrough I've been trying for with my daughter. Thank you for giving me the tools I can use to change my life. I thoroughly enjoyed every minute! I'll take any book you have to offer." -Kevin Wahlberg -Dallas, TX
Download or read book Zen and the Art of Dealing with Difficult People written by Mark Westmoquette and published by Watkins Media Limited. This book was released on 2021-12-14 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a unique guide to coping with challenging people using practical Zen and mindfulness tools. It helps readers explore their reactions, break free from knee-jerk response patterns and see if these people may in fact prove to be useful teachers in life – troublesome Buddhas. This is a guide to applying the teachings of mindfulness and Zen to the troublesome or challenging people in our lives. Perhaps you can see there’s often a pattern to your behaviour in relation to them and that it often causes pain – perhaps a great deal of pain. The only way we can grow is by facing this pain, acknowledging how we feel and how we’ve reacted, and making an intention or commitment to end this repeating pattern of suffering. In this book, Mark Westmoquette speaks from a place of profound personal experience. A Zen monk, he has endured two life-changing traumas caused by other people: his sexual abuse by his own father; and his stepfather’s death and mother’s very serious injury in a car crash due to the careless driving of an off-duty policeman. He stresses that by bringing awareness and kindness to these relationships, our initial stance of “I can’t stand this person, they need to change” will naturally shift into something much broader and more inclusive. The book makes playful use of Zen koans – apparently nonsensical phrases or stories – to help jar us out of habitual ways of perceiving the world and nudge us toward a new perspective of wisdom and compassion.
Download or read book The Secret written by Rhonda Byrne and published by Simon and Schuster. This book was released on 2011-07-07 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tenth-anniversary edition of the book that changed lives in profound ways, now with a new foreword and afterword. In 2006, a groundbreaking feature-length film revealed the great mystery of the universe—The Secret—and, later that year, Rhonda Byrne followed with a book that became a worldwide bestseller. Fragments of a Great Secret have been found in the oral traditions, in literature, in religions and philosophies throughout the centuries. For the first time, all the pieces of The Secret come together in an incredible revelation that will be life-transforming for all who experience it. In this book, you’ll learn how to use The Secret in every aspect of your life—money, health, relationships, happiness, and in every interaction you have in the world. You’ll begin to understand the hidden, untapped power that’s within you, and this revelation can bring joy to every aspect of your life. The Secret contains wisdom from modern-day teachers—men and women who have used it to achieve health, wealth, and happiness. By applying the knowledge of The Secret, they bring to light compelling stories of eradicating disease, acquiring massive wealth, overcoming obstacles, and achieving what many would regard as impossible.
Download or read book Secrets for the Mad written by Dodie Clark and published by Simon and Schuster. This book was released on 2017-11-07 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of personal stories, lessons, song lyrics, and photos from the beloved British vlogger Dodie Clark, also known online as doddleoddle. When I feel like I'm going mad, I write. A lot of my worst fears have come true; fears that felt so big I could barely hold them in my head. I was convinced that when they'd happen, the world would end. But the world didn't end. In fact, it pushed on and demanded to keep spinning through all sorts of mayhem, and I got through it. And because I persisted, I learned lessons about how to be a stronger, kinder, better human—lessons you can only learn by going through these sorts of things. This is for the people with minds that just don't stop; for those who feel everything seemingly a thousand times more than the people around them. Here are some words I wrote.
