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Book The Future of Nursing

    Book Details:
  • Author : Institute of Medicine
  • Publisher : National Academies Press
  • Release : 2011-02-08
  • ISBN : 0309208955
  • Pages : 700 pages

Download or read book The Future of Nursing written by Institute of Medicine and published by National Academies Press. This book was released on 2011-02-08 with total page 700 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Future of Nursing explores how nurses' roles, responsibilities, and education should change significantly to meet the increased demand for care that will be created by health care reform and to advance improvements in America's increasingly complex health system. At more than 3 million in number, nurses make up the single largest segment of the health care work force. They also spend the greatest amount of time in delivering patient care as a profession. Nurses therefore have valuable insights and unique abilities to contribute as partners with other health care professionals in improving the quality and safety of care as envisioned in the Affordable Care Act (ACA) enacted this year. Nurses should be fully engaged with other health professionals and assume leadership roles in redesigning care in the United States. To ensure its members are well-prepared, the profession should institute residency training for nurses, increase the percentage of nurses who attain a bachelor's degree to 80 percent by 2020, and double the number who pursue doctorates. Furthermore, regulatory and institutional obstacles-including limits on nurses' scope of practice-should be removed so that the health system can reap the full benefit of nurses' training, skills, and knowledge in patient care. In this book, the Institute of Medicine makes recommendations for an action-oriented blueprint for the future of nursing.

Book Nursing  Transition to Professional Practice

Download or read book Nursing Transition to Professional Practice written by Rob Burton and published by OUP Oxford. This book was released on 2011-02-24 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: To successfully complete the transition from being a final year pre-reg nursing student to becoming a qualified staff nurse, students need to understand and practise the responsibilities and roles of the registered nurse. Consequently, they need a textbook which goes further than simply outlining the theory of leadership and management and teamwork and gives more than just 'tips' for being in charge. Nursing: transition to professional practice has been developed as a one-stop-shop for the principles of professional practice and the skills of the qualified nurse. Taking a logical approach, the authors introduce the role of the qualified nurse before explaining what it means to be in charge, how to deliver good care, how to make legal and ethical decisions, and the best ways to work with and teach other staff. Theory is applied to clinical work so readers can easily see the rationale behind daily decisions. Useful for the entire final year, the content is mapped against the transitional module and extremely useful for final year placements as well as providing tips on getting a job and continuing professional development. Written in an easy to read, student friendly manner the authors have brought together trustworthy and reliable advice in a way that is easy to dip into any time you need it- from writing an assignment, devising a nursing plan, documenting your placement learning outcomes, or finding advice on job applications. This book has been truly designed to help student nurses become registered staff and to prepare for practice. Online material - Interactive cases on common scenarios and problems that the Newly Qualified Nurse needs to manage . - Job hunting section with practical exercises and sections on writing CV's, interview practice questions etc to print off.

Book Leading and Managing in Nursing   Revised Reprint

Download or read book Leading and Managing in Nursing Revised Reprint written by Patricia S. Yoder-Wise and published by Elsevier Health Sciences. This book was released on 2013-01-01 with total page 675 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading and Managing in Nursing, 5th Edition -- Revised Reprint by Patricia Yoder-Wise successfully blends evidence-based guidelines with practical application. This revised reprint has been updated to prepare you for the nursing leadership issues of today and tomorrow, providing just the right amount of information to equip you with the tools you need to succeed on the NCLEX and in practice. Content is organized around the issues that are central to the success of professional nurses in today's constantly changing healthcare environment, including patient safety, workplace violence, consumer relationships, cultural diversity, resource management, and many more. ".. apt for all nursing students and nurses who are working towards being in charge and management roles." Reviewed by Jane Brown on behalf of Nursing Times, October 2015 Merges theory, research, and practical application for an innovative approach to nursing leadership and management. Practical, evidence-based approach to today's key issues includes patient safety, workplace violence, team collaboration, delegation, managing quality and risk, staff education, supervision, and managing costs and budgets. Easy-to-find boxes, a full-color design, and new photos highlight key information for quick reference and effective study. Research and Literature Perspective boxes summarize timely articles of interest, helping you apply current research to evidence-based practice. Critical thinking questions in every chapter challenge you to think critically about chapter concepts and apply them to real-life situations. Chapter Checklists provide a quick review and study guide to the key ideas in each chapter, theory boxes with pertinent theoretical concepts, a glossary of key terms and definitions, and bulleted lists for applying key content to practice. NEW! Three new chapters - Safe Care: The Core of Leading and Managing, Leading Change, and Thriving for the Future - emphasize QSEN competencies and patient safety, and provide new information on strategies for leading change and what the future holds for leaders and managers in the nursing profession. UPDATED! Fresh content and updated references are incorporated into many chapters, including Leading, Managing and Following; Selecting, Developing and Evaluating Staff; Strategic Planning, Goal Setting, and Marketing; Building Teams Through Communication and Partnerships; and Conflict: The Cutting Edge of Change. Need to Know Now bulleted lists of critical points help you focus on essential research-based information in your transition to the workforce. Current research examples in The Evidence boxes at the end of each chapter illustrate how to apply research to practice. Revised Challenge and Solutions case scenarios present real-life leadership and management issues you'll likely face in today's health care environment.

Book The Charge Nurse Leader Program Builder

Download or read book The Charge Nurse Leader Program Builder written by Diana Swihart and published by Hcpro, a Division of Simplify Compliance. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Charge Nurse Leader Program Builder: A Competency-Based Approach for Developing Frontline Leaders is a comprehensive curriculum and road map for developing frontline leaders and ensuring charge nurses are trained, mentored, and supported in their roles. The Charge Nurse Leader Program Builder is the complete resource for creating a new program or revitalizing your existing training. It defines relevant competencies and provides the tools and framework that you need to get a program up and running. Use the book and its accompanying tools and resources to hold charge nurse workshops for those new to the role and provide ongoing training and development opportunities. The curriculum is already developed for you, so you can immediately get started. You can also pair The Charge Nurse Leader Program Builder with The Effective Charge Nurse Handbook, a pack of 10 short, easy-to-read handbooks to give to charge nurses and support them in their important work of creating a better, more professional nursing environment.

Book The Nurse Leader Coach

Download or read book The Nurse Leader Coach written by Rose O. Sherman and published by . This book was released on 2019-02-18 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are a beginning manager or a seasoned expert, leadership in nursing today is challenging. To win the talent war and become the boss that no one wants to leave, you need to add individualized coaching to your leadership toolbox. The Nurse Leader Coach gives you the tools you need to change from being a manager to a leader coach.

Book Transition to Professional Nursing Practice

Download or read book Transition to Professional Nursing Practice written by Rob Burton and published by SAGE. This book was released on 2020-09-30 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides final year nursing students with comprehensive guidance on how to make the leap from student to registered nurse, helping you to master the skills needed to progress from supervised to professional practice. Packed with key information, theory and advice, this book covers essential topics such as leadership and management, decision-making, professional development, assessment, law and ethics. It also provides you with an insightful overview of global nursing, exploring the issues of nurse migration and outlining the specific requirements for registering as a nurse in countries outside of the UK. To further support your learning, the book includes engaging activities that encourage you to use critical reflection, real-life example scenarios to help improve your decision-making, and references to the author’s personal experiences of professional development.

Book Nursing Staff in Hospitals and Nursing Homes

Download or read book Nursing Staff in Hospitals and Nursing Homes written by Institute of Medicine and published by National Academies Press. This book was released on 1996-03-27 with total page 558 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitals and nursing homes are responding to changes in the health care system by modifying staffing levels and the mix of nursing personnel. But do these changes endanger the quality of patient care? Do nursing staff suffer increased rates of injury, illness, or stress because of changing workplace demands? These questions are addressed in Nursing Staff in Hospitals and Nursing Homes, a thorough and authoritative look at today's health care system that also takes a long-term view of staffing needs for nursing as the nation moves into the next century. The committee draws fundamental conclusions about the evolving role of nurses in hospitals and nursing homes and presents recommendations about staffing decisions, nursing training, measurement of quality, reimbursement, and other areas. The volume also discusses work-related injuries, violence toward and abuse of nursing staffs, and stress among nursing personnelâ€"and examines whether these problems are related to staffing levels. Included is a readable overview of the underlying trends in health care that have given rise to urgent questions about nurse staffing: population changes, budget pressures, and the introduction of new technologies. Nursing Staff in Hospitals and Nursing Homes provides a straightforward examination of complex and sensitive issues surround the role and value of nursing on our health care system.

Book Evaluation and Testing in Nursing Education

Download or read book Evaluation and Testing in Nursing Education written by Marilyn H. Oermann, PhD, RN, ANEF, FAAN and published by Springer Publishing Company. This book was released on 2009-05-18 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designated a Doody's Core Title and Essential Purchase! "Without question, this book should be on every nurse educator's bookshelf, or at least available through the library or nursing program office. Certainly, all graduate students studying to be nurse educators should have a copy." --Nursing Education Perspectives "This [third edition] is an invaluable resource for theoretical and practical application of evaluation and testing of clinical nursing students. Graduate students and veteran nurses preparing for their roles as nurse educators will want to add this book to their library." Score: 93, 4 stars --Doody's "This 3rd edition. . . .has again given us philosophical, theoretical and social/ethical frameworks for understanding assessment and measurement, as well as fundamental knowledge to develop evaluation tools for individual students and academic programs." -Nancy F. Langston, PhD, RN, FAAN Dean and Professor Virginia Commonwealth University School of Nursing All teachers need to assess learning. But often, teachers are not well prepared to carry out the tasks related to evaluation and testing. This third edition of Evaluation and Testing in Nursing Education serves as an authoritative resource for teachers in nursing education programs and health care agencies. Graduate students preparing for their roles as nurse educators will also want to add this book to their collection. As an inspiring, award-winning title, this book presents a comprehensive list of all the tools required to measure students' classroom and clinical performance. The newly revised edition sets forth expanded coverage on essential concepts of evaluation, measurement, and testing in nursing education; quality standards of effective measurement instruments; how to write all types of test items and establish clinical performance parameters and benchmarks; and how to evaluate critical thinking in written assignments and clinical performance. Special features: The steps involved in test construction, with guidelines on how to develop test length, test difficulty, item formats, and scoring procedures Guidelines for assembling and administering a test, including design rules and suggestions for reproducing the test Strategies for writing multiple-choice and multiple-response items How to develop test items that prepare students for licensure and certification examinations Like its popular predecessors, this text offers a seamless blending of theoretical and practical insight on evaluation and testing in nursing education, thus serving as an invaluable resource for both educators and students.

Book Charge Nurse Program Builder

    Book Details:
  • Author : Tammy L. Berbarie
  • Publisher : HC Pro, Inc.
  • Release : 2010-06-22
  • ISBN :
  • Pages : 163 pages

Download or read book Charge Nurse Program Builder written by Tammy L. Berbarie and published by HC Pro, Inc.. This book was released on 2010-06-22 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: Charge Nurse Program Builder: Tools for Developing Unit Leaders Tammy L. Berbarie, BA, RN, RN-BC Turn your charge nurses into frontline leaders! As of June 20, 2014, contact hours for nurses are no longer available with this product. Order your copy today and train efficient, competent charge nurses This all-in-one training resource contains customizable tools, templates, and checklists to help nursing leaders provide charge nurses with top-notch training. Whether you hold your own charge nurse training workshop or pass it on as a self-study, this book makes training your charge nurses easier and more effective. It covers all aspects of the charge nurse role, from conflict management to technical duties such as handling patient assignments and scheduling. This all-in-one resource: Equips charge nurses with the skills they need to provide leadership to staff on their unit Enables staff development professionals to provide ongoing training to hundreds of charge nurses using one resource Provides customizable training materials including a PowerPoint presentation and handouts Reduces the time spent developing training materials for charge nurses Use the tools, templates, and checklists for a training workshop or give the book to charge nurses to use as a self-study guide! Table of Contents: Chapter 1: What Is a Charge Nurse? Introduction Charge Nurse Traditional Roles: The Main Ingredients Charge Nurse Exemplary Roles: The Icing on the Cake Summary Chapter 2: Developing a Charge Nurse Job Description Job Descriptions and Charters Engage Team Members Summary Tools Chapter 3: Charge Nurse Succession Planning Identifying Goals Goal 1: Organizational Culture Goal 2: Building Talent Goal 3: Recruiting Talent Goal 4: Maintaining Talent Summary Tools Chapter 4: Planning Charge Nurse Orientation Charge Nurse Job Description or Charge Nurse Charter Regulatory Requirements Leadership Training Coordination and Delivery of Patient Care Patient Safety and Quality Improvement Department and Organizational Orientation Shared Governance Charge Nurse Preceptors Charge Nurse Workshops Orientation Documentation Performance Expectations and Evaluation Launching Your Program Summary Chapter 5: Incorporating the Job Description into Orientation Hiring for the Position Elements to Include in Orientation Charge Nurse Job Description Sample Summary Chapter 6: Regulatory Requirements The Joint Commission Centers for Medicare & Medicaid Services (CMS) State Board of Nurses American Nurses Association (ANA) Organizational Policies and Procedures Summary Chapter 7: Charge Nurse Leadership Training Leadership Team Building Conflict Resolution Communication Developing Talent Summary Chapter 8: Coordination and Delivery of Patient Care Patient Flow Process Staffing and Scheduling Patient-Centered Care Decision-Making Contract Staff, Agency Staff, and Unlicensed Personnel Special Circumstances Documentation Summary Tools Chapter 9: Patient Safety Emergency Management and Documentation Errors Data Collection Summary Chapter 10: Department and Organizational Orientation Leadership Meet and Greet Department Specific Orientation: Crucial Elements Summary Chapter 11: Shared Governance Charge Nurse Participation in Shared Governance Charge Nurse Retreat Charge Nurse Unit Meetings Summary Chapter 12: Charge Nurse Preceptors Preceptor Selection Criteria Training Charge Nurse Preceptors Charge Nurse Precepted Time Summary Chapter 13: Charge Nurse Workshops Crucial Elements to Include Charge Nurse Presentation Development Setting Expectations Building Your Charge Nurse Reference Book Summary Chapter 14: Performance Evaluations Charge Nurse Role in Performance Evaluations Peer Evaluation Tool Nurse Manager Role: Charge Nurse Evaluation Components of a Charge Nurse Evaluation Summary Chapter 15: Launching Your Program Charge Nurse Role in Performance Evaluations Peer Evaluation Tool Nurse Manager Role: Charge Nurse Evaluation Components of a Charge Nurse Evaluation Summary Appendixes

Book The Nuts and Bolts of Nursing Leadership  Your Toolkit for Success

Download or read book The Nuts and Bolts of Nursing Leadership Your Toolkit for Success written by Rose O. Sherman and published by . This book was released on 2021-03-15 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transitioning into a nursing leadership role has never been more challenging. The health care environment is characterized by volatility, uncertainty, complexity, and ambiguity. The recent crisis with COVID-19 has heightened awareness of the vital need for nurse leaders who can balance the organization's needs with advocacy for staff. Yet, nurses are often promoted into leadership without the tools they need to be successful. Moving from a clinical role into leadership requires a different mindset and new knowledge, skills, and abilities. Both nursing staff and leaders in healthcare organizations have high-performance expectations of nurses who step up to become leaders. Knowing what to do and what not to do in leadership today can be challenging, especially for novices. The author, a nationally known leadership expert, breaks down the nuts and bolts of nursing leadership today. The essential knowledge, skills, and leadership behaviors are discussed using leadership examples. The book includes actionable strategies that can immediately be applied and help you move from feeling overwhelmed to feeling confident. The Nuts and Bolts of Nursing Leadership gives you tools and ideas to become an effective nurse leader, whether you are just beginning the journey or have years of experience. Let it be your toolkit and practical guide to a successful leadership career regardless of your clinical setting.

Book Advances in Patient Safety

Download or read book Advances in Patient Safety written by Kerm Henriksen and published by . This book was released on 2005 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt: v. 1. Research findings -- v. 2. Concepts and methodology -- v. 3. Implementation issues -- v. 4. Programs, tools and products.

Book Yoder Wise s Leading and Managing in Nursing  First South Asia Edition   eBook

Download or read book Yoder Wise s Leading and Managing in Nursing First South Asia Edition eBook written by Latha Venkatesan and published by Elsevier Health Sciences. This book was released on 2024-01-12 with total page 649 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the dynamic and ever-changing healthcare landscape of South Asia, effective leadership and management in nursing are crucial. The unique demands of this region require a specialized approach that bridges the gap between international nursing practices and regional requirements. This adaptation seeks to empower nurses to provide care of the highest quality and to lead with unwavering confidence. By harmonizing the roles and responsibilities of nurses in South Asia, this resource aims to inspire devoted nurses to overcome challenges encountered in healthcare settings. With the rich tapestry of cultures and traditions that characterize this region, this adaptation serves as a sincere endeavour to address the specific needs of the patients and healthcare systems. This title has been tailored to meet the requirements of nursing students enrolled in PG Nursing and Advanced Practice Nursing Course (ANP), aiming to enhance their leadership qualities as they assume managerial roles. It also serves as a useful reference for final-year UG Nursing students in developing a comprehensive understanding of Management and Leadership. - Serves as a compass to guide the nurses towards the development of essential leadership skills that align with the ever-changing demands of healthcare institutions and organizations. - Illuminates the unique roles played by national regulatory bodies and national-level nursing associations. - Covers all the important aspects of Nursing management with the latest updates. - Flowsheets and diagrams make it simpler and easier to comprehend. - The Challenge opens each chapter with a real-world scenario in which practising nurse leaders/managers offer personal stories, encouraging you to think about how you would handle the situation. - The Solution closes each chapter with an effective method to handle the real-life situation presented in The Challenge, demonstrating the ins and outs of problem-solving in practice. - Tips for Leading, Managing, and Following offer practical guidelines for applying the information in each chapter. - Next-Generation NCLEX® case studies familiarize you with these new testing items for the NGN exam. - AACN Essentials Core Competencies for Nursing Education outlines the necessary curriculum content and expected competencies of nursing graduates.

Book Strengths Based Nursing Care

    Book Details:
  • Author : Laurie N. Gottlieb, PhD, RN
  • Publisher : Springer Publishing Company
  • Release : 2012-08-22
  • ISBN : 0826195873
  • Pages : 450 pages

Download or read book Strengths Based Nursing Care written by Laurie N. Gottlieb, PhD, RN and published by Springer Publishing Company. This book was released on 2012-08-22 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first practical guide for nurses on how to incorporate the knowledge, skills, and tools of Strength-Based Nursing Care (SBC) into everyday practice. The text, based on a model developed by the McGill University Nursing Program, signifies a paradigm shift from a deficit-based model to one that focuses on individual, family, and community strengths as a cornerstone of effective nursing care. The book develops the theoretical foundations underlying SBC, promotes the acquisition of fundamental skills needed for SBC practice, and offers specific strategies, techniques, and tools for identifying strengths and harnessing them to facilitate healing and health. The testimony of 46 nurses demonstrates how SBC can be effectively used in multiple settings across the lifespan.

Book Becoming a Registered Nurse

Download or read book Becoming a Registered Nurse written by Jenny Temple and published by SAGE. This book was released on 2012-08-22 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Final year nursing students are often nervous about making the transition into a registered nurse. This book helps students prepare for their first nursing role and uses ‘real life’ scenarios to consolidate their skills. It guides students through the final year with its increased demands, and assists them in meeting the NMC requirements for registration. It covers content commonly found on final year transition to practice modules including coping with stress, applying for jobs, what to expect from your first role, dealing with change, delegating and managing junior staff, handling risky situations, managing priorities and developing your career.

Book Ask a Manager

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Book Conceptual Foundations   E Book

Download or read book Conceptual Foundations E Book written by Elizabeth E. Friberg and published by Elsevier Health Sciences. This book was released on 2013-09-27 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conceptual Foundations: The Bridge to Professional Nursing Practice, 5th Edition provides the background you need to succeed in your role as a professional nurse. It discusses the concepts that define the nursing profession, covering everything from the history of nursing to current challenges in the profession. Expert educators Joan L. Creasia, PhD, RN, and Elizabeth E. Friberg, MSN, RN, bring together the best minds of nursing for an in-depth look at the profession's major theories, practices, and principles. Vignettes, each written by a practicing nurse, open each chapter with a specific scenario and application of professional behaviors. Critical Thinking Exercises at the end of each chapter help you to use and apply what you've learned. Objectives at the beginning of each chapter provide a framework for study. Key points at the end of each chapter help you focus on important information. New Patient Safety chapter prepares you for expanded nursing responsibility for patient safety, adherence to regulatory requirements of the Joint Commission, and the implementation of best practices to create health care that is safe, timely, effective, efficient, equitable, and patient-centered. New Genetics and Genomics in Professional Nursing chapter defines the nurse's role in family history assessment and genetic testing, explains how genetic testing is used in clinical practice, and identifies ethical issues related to this emerging practice.

Book Leading and Managing in Nursing   E Book

Download or read book Leading and Managing in Nursing E Book written by Patricia S. Yoder-Wise and published by Elsevier Health Sciences. This book was released on 2014-10-07 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading and Managing in Nursing, 6th Edition offers an innovative approach to leading and managing by merging theory, research, and practical application to better prepare you for the NCLEX® exam and the transition to the practice environment. This cutting-edge text is organized around the issues that are central to the success of professional nurses in today's constantly changing healthcare environment, including consumer relationships, cultural diversity, resource management, delegation, and communication. UNIQUE! Each chapter opens with The Challenge, where practicing nurse leaders/managers offer their real-world views of a concern related in the chapter, encouraging you to think about how you would handle the situation. UNIQUE! The Solution closes each chapter with an effective method to handle the real-life situation presented in The Challenge, and demonstrates the ins and outs of problem solving in practice. The Evidence boxes in each chapter summarize relevant concepts and research from nursing/business/medicine literature. Theory boxes highlight and summarize pertinent theoretical concepts related to chapter content. Research and Literature Perspective boxes summarize timely articles of interest and point out their relevance and applicability to practice. Separate chapters on key topic areas such as cultural diversity, consumer relationships, delegation, managing information and technology, legal and ethical issues, and many more. End-of-chapter Tips offer guidelines for applying information presented in the chapter. Numbered exercises challenge you to think critically about concepts in the text and apply them to real-life situations. Eye-catching full-color design helps engage and guide you through each chapter. Glossary alphabetically lists and defines all the boldfaced key terms from the chapters. Chapter Checklists provide a quick summary of key points and serve as a handy study tool. NEW! QSEN competencies incorporated throughout the text emphasize the importance of providing safe, high-quality nursing care. NEW! What New Graduates Say section at the end of each chapter provides you with a real-world perspective on the transition to clinical practice. NEW! Expanded content on legal and ethical issues, care delivery strategies, staffing, quality, and consumer relationships. NEW! Updated photos throughout the book maintain a contemporary and visually appealing look and feel.