Download or read book Reinventing Service at the IRS written by United States. Internal Revenue Service. Customer Service Task Force and published by . This book was released on 1998 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Reinventing Service at the IRS March 1998 written by and published by . This book was released on 1998 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book A Plan for Reinventing the IRS written by United States. Internal Revenue Service and published by . This book was released on 1993 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Modernizing America s Tax Agency written by United States. Internal Revenue Service and published by . This book was released on 2000 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Tele tax written by United States. Internal Revenue Service and published by . This book was released on 1988 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Reinvention Roundtable written by and published by . This book was released on 1996 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Has Government Been reinvented written by United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Oversight of Government Management, Restructuring, and the District of Columbia and published by . This book was released on 2000 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Reinventing Government written by United States. General Accounting Office and published by . This book was released on 2000 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Internal Revenue Service s Methods written by United States. Congress. Senate. Committee on Appropriations. Subcommittee on Treasury and General Government and published by . This book was released on 1998 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Reinventing government status of NPR recommendations at 10 federal agencies report to congressional requesters written by and published by DIANE Publishing. This book was released on with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Transforming Public Services by Design written by Sabine Junginger and published by Routledge. This book was released on 2016-12-01 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.

Download or read book Management Reform written by United States. General Accounting Office and published by . This book was released on 1996 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 1995 with total page 1632 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Entrepreneurial Management and Public Policy written by Van R. Johnston and published by Nova Publishers. This book was released on 2000 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of 14 papers by Johnston and other scholars.

Download or read book Reinventing Labor Regulations written by United States. Department of Labor and published by . This book was released on 1995 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Regulatory Craft written by Malcolm K. Sparrow and published by Rowman & Littlefield. This book was released on 2011-01-01 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Regulatory Craft tackles one of the most pressing public policy issues of our time—the reform of regulatory and enforcement practice. Malcolm K. Sparrow shows how the vogue prescriptions for reform (centered on concepts of customer service and process improvement) fail to take account of the distinctive character of regulatory responsibilities—which involve the delivery of obligations rather than just services.In order to construct more balanced prescriptions for reform, Sparrow invites us to reconsider the central purpose of social regulation—the abatement or control of risks to society. He recounts the experiences of pioneering agencies that have confronted the risk-control challenge directly, developing operational capacities for specifying risk-concentrations, problem areas, or patterns of noncompliance, and then designing interventions tailored to each problem. At the heart of a new regulatory craftsmanship, according to Sparrow, lies the central notion, "pick important problems and fix them." This beguilingly simple idea turns out to present enormously complex implementation challenges and carries with it profound consequences for the way regulators organize their work, manage their discretion, and report their performance. Although the book is primarily aimed at regulatory and law-enforcement practitioners, it will also be invaluable for legislators, overseers, and others who care about the nature and quality of regulatory practice, and who want to know what kind of performance to demand from regulators and how it might be delivered. It stresses the enormous benefit to society that might accrue from development of the risk-control art as a core professional skill for regulators.

Download or read book Management Reform written by DIANE Publishing Company and published by DIANE Publishing. This book was released on 1996-06 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: One part of the President's National Performance Review initiative has been the establishment of reinvention labs in a number of departments and agencies. They are designed to test ways that agencies could improve their performance and customer service by reengineering work processes and eliminating unnecessary regulations. This report reviews the focus and development status of the labs; factors that hindered or assisted their development; whether labs were collecting performance data; and whether the labs achieved their goals. 200 labs surveyed.