Download or read book Customer Service Best Practices written by Ron Zemke and published by Human Resource Development. This book was released on 1998 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Red Hot Cold Call Selling written by Paul S. Goldner and published by AMACOM. This book was released on 2006-07-06 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidebook is a vital resource for all sales professionals, brimming with field-proven techniques that work in any industry. Completely revised with fresh examples and all new chapters, the second edition of Red-Hot Cold Call Selling reveals the secrets, strategies, and tips you can use to elevate your prospecting skills and take their sales into the stratosphere. You will learn how you can: define and target your ideal market -- and stop squandering time, energy, and money on unfocused prospecting develop a personalized script utilizing all the elements of a successful cold call get valuable information from assistants -- and then get past them view voice mail not as a frustrating barrier, but as a unique opportunity Red-Hot Cold Call Selling includes new information on using the Internet for research and prospecting; cold-calling internationally; using e-mail instead of calling; and much more.
Download or read book Contact Care COMMUNICATE written by Stephanie Dollschnieder and published by Xlibris Corporation. This book was released on 2010-01-04 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service is a quick and easy read. It helps demystify people skills by presenting interaction concepts in a straight-forward manner that most people can employ. The book pages contain real-world approaches to customer service challenges, and actionable steps for creating an outstanding service experience that will help secure customer loyalty, grow customer base and business services. This book is a compilation of the insights and observations gleaned from over 20 years of successful research, training, and consulting work in the field of customer service. Ms. Dollschnieder contends that genuine customer service is really a study and practice in human relations. The guidelines within Contact, Care, COMMUNICATE explore the best ways to optimize the human aspect of service. You’ll be introduced to the critical Business-Service-Trust Cycle; learn effective listening techniques; come to understand the nuances of non-verbal communication; and be provided with seven steps for salvaging customer relationships when an error has been made. For those encounters with seriously angry customers, it also provides Seven Tips for Dealing Effectively with Angry or Difficult Customers. Lastly, the book contains “how to” suggestions for those businesses that want to reap the many benefits of creating an internal culture of service.
Download or read book The Complete Idiot s Guide to Great Customer Service written by Ron Karr and published by Penguin. This book was released on 2003-01-13 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Download or read book Our Country s Call to Service written by John Ward Studebaker and published by . This book was released on 1918 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Best Practices in Customer Service written by John A. Woods and published by AMACOM Div American Mgmt Assn. This book was released on 1999 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Experience Excellence written by Tim Knight and published by Kogan Page Publishers. This book was released on 2021-08-03 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point.
Download or read book Eat My Globe written by Simon Majumdar and published by Simon and Schuster. This book was released on 2009-05-19 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internationally popular food savant and blogger Simon Majumdar has an “irrepressible humor [that] sparkles through every bite” (Booklist) of this “ballsy, often hilarious foodie travelogue” (Publishers Weekly, starred review) that chronicles a yearlong journey around the world in search of everything delicious, odd, and oddly delicious. When Simon Majumdar hit forty, he realized there had to be more to life than his stable but uninspiring desk job. As he wondered how to escape his career, he rediscovered a list of goals he had scrawled out years before, the last of which said: Go everywhere, eat everything. With that, he had found his mission—a yearlong search for the delicious, and curious, and the curiously delicious, which he names Eat My Globe and memorably chronicles in these pages. In Majumdar's world, food is everything. Like every member of his family, he has a savant's memory for meals, with instant recall of dishes eaten decades before. Simon's unstoppable wit and passion for all things edible (especially those things that once had eyes, and a face, and a mom and a pop) makes this an armchair traveler's and foodie's delight—Majumdar does all the heavy lifting, eats the heavy foods (and suffers the weighty consequences), so you don't have to. He jets to thirty countries in just over twelve months, diving mouth-first into local cuisines and cultures as different as those of Japan and Iceland. His journey takes him from China, where he consumes one of his "Top Ten Worst Eats," stir-fried rat, to the United States, where he glories in our greatest sandwiches: the delectable treasures of Katz's Delicatessen in Manhattan, BBQ in Kansas and Texas, the still-rich po' boys of post-Katrina New Orleans. The meat of the story—besides the peerless ham in Spain, the celebrated steaks of Argentina, the best of Münich's wursts as well as their descendants, the famous hot dogs of Chicago—is the friends that Simon makes as he eats. They are as passionate about food as he is and are eager to welcome him to their homes and tables, share their choicest meals, and reveal their local secrets. Also a poignant memoir, Eat My Globe is a life told through food and spiced with Majumdar's remembrances of foods past, including those from his colorful childhood. A captivating look at one man's passion for food, family, and unique life experiences, Eat My Globe will make you laugh while it makes you hungry. It is sure to satiate any gastronome obsessed with globetrotting—for now.
Download or read book Red Hot written by Lisa Childs and published by Harlequin. This book was released on 2015-12-15 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: He'll risk his life...just not his heart Fiona O'Brien knows how to minimize risk...by never, ever falling for a guy in a hazardous job. And when her brother applies to become an elite Forest Service firefighter, Fiona hits the roof. She'll do anything to keep him safe--even if it means using every sexy tool in her arsenal to seduce the one firefighter who can change her brother's mind. Hotshot Wyatt Andrews swore to avoid controlling women like Fiona. And he has no intention of intervening in her family business. Still, he can't resist the fiery redhead with the deadly curves. Soon they're engulfed in a blaze of lust that incinerates their self-control. They're playing each other, but if they're not careful they may both get burned.
Download or read book Red Hot Lies written by Laura Caldwell and published by Harlequin. This book was released on 2012-10-15 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: They say bad things happen in threes. When her fiancé, Sam, disappears on the same day her mentor and biggest client is killed, hotshot Chicago attorney Izzy McNeil starts counting. But trouble keeps coming. Sam is implicated in the client's death, her apartment is broken into and it's not just the authorities who are following her. Now, to find Sam and uncover her client's murderer, Izzy will have to push past limits she never imagined. Lucky for her she's always thrived under pressure, because her world is falling apart. Fast. And the trail of half-truths and lies is red-hot.
Download or read book Startup Nation written by Jeff Sloan and published by Crown Currency. This book was released on 2007-12-18 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to take control of your life? Want to trade in that listless job and create the company you’ve always dreamed of? Millions of new businesses are started each year, from online diamond dealers to part-time “pet projects” to the latest franchises. StartupNation is all about putting you in the driver’s seat to start your own business. Jeff and Rich Sloan are lifelong entrepreneurs who have created dozens of successful businesses and have guided and advised thousands of others through their nationally syndicated radio talk show, on their Web site, and in their weekly online newsletter. In StartupNation, the Sloan Brothers examines every aspect of smart entrepreneurship and help you create the business you've always dreamed of. You'll learn about the dos and don'ts and the highs and lows of building your own business through the Sloan's in-the-trenches insights and the inspirational tales of over thirty other gutsy entrepreneurs. Among the stories you'll read about: • The Sloans' own patented invention, the Battery Buddy®, which generated more than $1 million in royalties • Lavetta Willis, who built Dada Footwear into a fashion brand that now produces sneakers worn by NBA basketball stars • Tom Nardone, who created the booming ShopInPrivate.com, where people can order items they’re embarrassed to buy at the local drugstore. StartupNation presents a master course in identifying a good idea, building the right kind of business around it, and avoiding the pitfalls that can derail you. If you’ve ever dreamed of pursuing your own business, StartupNation will be your most powerful resource.
Download or read book Red Hot Introductions written by Randy Schwantz and published by . This book was released on 2002 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by AMACOM Div American Mgmt Assn. This book was released on 2001 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: ¿ See things from the customer¿s point of view ¿ Meet customer expectations and satisfy their needs ¿ Create a memorable experience for the customer ¿ Become easy to do business with ¿ Determine the right time to bend or break the rules ¿ Become a fantastic fixer and powerful problem-solver ¿ Cope effectively with "customers from hell" ¿ Avoid the ten deadly sins of customer service ¿ Formulate smart answers to tough customer questions
Download or read book GCE AS Travel and Tourism Double Award for Edexcel written by Alan Marvell and published by Heinemann. This book was released on 2006-01-17 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: This full colour student book gives candidates all of the mandatory units they need to complete the Double Award. It is exactly matched to the specifications of Edexcel.
Download or read book The Non Technical Founder written by Josh MacDonald and published by Morgan James Publishing. This book was released on 2018-04-03 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone has an idea that they think is the next big thing. The problem is, it’s probably an app or software idea and most people probably don’t know how to code and their record for managing programmers is little to none. Even if they do know how to code, they’re not quite sure how to get their first one thousand customers. The Non-Technical Founder walks readers through the stages of validating whether their next big thing is good, bringing the idea to life, and getting those first customers.
Download or read book Customer Innovation written by Marion Debruyne and published by Kogan Page Publishers. This book was released on 2014-05-03 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new set of organizations has discovered a new formula: they combine customer-centricity with innovative power. These organizations have created a completely outside-in approach to the market. Not driven by what they're good at, they start with the market and design their strategy around it, replacing practices of the past with a new set of capabilities which enable them to be ahead of the curve in discovering new market opportunities. Whereas the traditional value chain model regards the market as the end-outcome of the efforts of the organization, the reversed value chain model starts there. The customer is the starting point and the value chain is the result of understanding customer needs and requirements. Customer Innovation presents this unique case for developing the outside-in organization to drive your business success, combining market orientation with innovation to enable actionable positive change in the way your company does business. Winner of the Innovation and Entrepreneurship category of the 2015 CMI Management Book of the Year Awards, Customer Innovation provides every business with the framework it needs to combine customer focus with innovation to achieve success. It is packed with real world examples from a range of leading global companies including Disney, Coca-Cola, LEGO, Eurex, Netflix, KLM, Carglass, Komatsu, Callebaut and more to help you put market awareness at the heart of your business.
Download or read book Signal written by and published by . This book was released on 1997 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt:
