Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Download or read book A Guide to the Scientific Career written by Mohammadali M. Shoja and published by John Wiley & Sons. This book was released on 2020-01-09 with total page 786 pages. Available in PDF, EPUB and Kindle. Book excerpt: A concise, easy-to-read source of essential tips and skills for writing research papers and career management In order to be truly successful in the biomedical professions, one must have excellent communication skills and networking abilities. Of equal importance is the possession of sufficient clinical knowledge, as well as a proficiency in conducting research and writing scientific papers. This unique and important book provides medical students and residents with the most commonly encountered topics in the academic and professional lifestyle, teaching them all of the practical nuances that are often only learned through experience. Written by a team of experienced professionals to help guide younger researchers, A Guide to the Scientific Career: Virtues, Communication, Research and Academic Writing features ten sections composed of seventy-four chapters that cover: qualities of research scientists; career satisfaction and its determinants; publishing in academic medicine; assessing a researcher’s scientific productivity and scholarly impact; manners in academics; communication skills; essence of collaborative research; dealing with manipulative people; writing and scientific misconduct: ethical and legal aspects; plagiarism; research regulations, proposals, grants, and practice; publication and resources; tips on writing every type of paper and report; and much more. An easy-to-read source of essential tips and skills for scientific research Emphasizes good communication skills, sound clinical judgment, knowledge of research methodology, and good writing skills Offers comprehensive guidelines that address every aspect of the medical student/resident academic and professional lifestyle Combines elements of a career-management guide and publication guide in one comprehensive reference source Includes selected personal stories by great researchers, fascinating writers, inspiring mentors, and extraordinary clinicians/scientists A Guide to the Scientific Career: Virtues, Communication, Research and Academic Writing is an excellent interdisciplinary text that will appeal to all medical students and scientists who seek to improve their writing and communication skills in order to make the most of their chosen career.
Download or read book Make Their Day written by Cindy Ventrice and published by Berrett-Koehler Publishers. This book was released on 2003 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written from the employees' viewpoint, this book explains why good working relationships form the core of effective workplace recognition.
Download or read book Hegel s Theory of Responsibility written by Mark Alznauer and published by Cambridge University Press. This book was released on 2015-02-19 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: A crucial aspect of Hegel's practical philosophy is his theory of responsibility. This theory is both original and radical in its emphasis on the role and importance of social and historical conditions as a context for our actions. But even those who agree that there is something valuable in Hegel's emphasis on sociality are not in agreement about what that something is or about how Hegel argues for it. Mark Alznauer offers the first book-length account of the structure of the theory and its place within Hegel's thought as a whole. The reader is carefully walked through the psychological, social and historical aspects of responsibility in Hegel's texts. The book demonstrates that attention to the concept of responsibility reveals the true nature of Hegel's controversial claims about the inherent sociality of human action.
Download or read book Work Happy written by Jill Geisler and published by Center Street. This book was released on 2012-06-05 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management guru Jill Geisler has coached countless men and women who want to build their leadership skills, help employees do their best work, and make workplaces happy and successful. In WORK HAPPY, she provides a practical, step-by-step guide, based on real-world experience, respected research, and lessons that will transform managers and their teams. It's a workshop-in-a-book, designed to produce positive, immediate and lasting results. Whether the reader is an experienced manager, a rookie boss or an aspiring leader, WORK HAPPY will supercharge their skills and celebrate the values that make anyone look forward to going to work. Jill Geisler offers concrete steps for improving each element of management including collaboration, communication, conflict resolution, motivation, coaching, and feedback, so that everyone on the team-whether in the office or working offsite-can do their best. WORK HAPPY takes management skills to the next level and proves that learning, leadership and life at work can (and should) be fun.
Download or read book Final Report to the American Indian Policy Review Commission written by United States. American Indian policy review commission and published by . This book was released on 1976 with total page 1754 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Guide for the Activity Coordinator in a Skilled Nursing Facility written by Elizabeth Bekke Holdeman and published by . This book was released on 1976 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Recognizing Engaging Employees For Dummies written by Bob Nelson and published by John Wiley & Sons. This book was released on 2015-08-27 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve engagement, productivity, and motivation with effective employee recognition Recognizing and Engaging Employees for Dummies gives you the tools and information you need to improve morale, productivity, and personal achievement with a successful employee recognition program. Written by a world-leading authority in employee recognition, this book walks you step-by-step through the design and implementation process and describes the incentives that work, the behaviors to reward, and the mechanisms that must be in place for the program to be effective in the long term. You'll learn how to pinpoint the places where engagement and recognition could improve the bottom line, and how to structure the reward for optimal balance between motivational, financial, and organizational effectiveness. With clear explanations and a fun, friendly style, this book is your quick and easy guide to boosting productivity, profit, and customer satisfaction. Most Americans who leave their jobs cite lack of recognition as the driving factor. When your employees feel appreciated, they stick around, work harder, achieve more, and drive your business onward and upward. This book shows you how to bring that dynamic to your workplace, with step-by-step guidance and helpful advice. Design successful recognition programs Create powerful incentives for employees Reduce turnover, improve engagement, and drive excellence Foster a happier and more productive workplace Happy employees are productive employees. They get results. They innovate. They are the force behind the advancement of industries. Effective employee recognition programs are self-sustaining motivational tools that keep the fire lit. If you're ready to spark the flame, Recognizing and Engaging Employees for Dummies is the ideal guide for designing, implementing, and maintaining the program your employees have been waiting for.
Download or read book Management By Responsibility written by Dr. G. Michael Durst and published by Lulu.com. This book was released on 2012-06-01 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are a newly-hired manager or an experienced chief executive, you and your staff can use this practical "why" and "how to" guide to achieve better results. Because it synthesizes all relevant management theories, you won't find a more informative book anywhere which will stimulate your thinking and help you solve your most difficult day to day problems than this one! While many managers realize that most managerial difficulties stem from "people problems," they may not have a systematic way of dealing with them. The "Management By Responsibility" system can change that. It provides extensive background material on individual growth and development, and techniques to change non-productive behavior so organizational goals can be reached.
Download or read book Body Self Soul written by Jack Lee Rosenberg, Ph.D. and published by Green Dragon Books. This book was released on 2014-09-01 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: A wide range of ancient Eastern and modern Western philosophies are connected in this exciting new therapy. Free your bodily tensions and release long-held emotions, enhancing your mental and physical health. Rosenberg's Integrative Body Psychotherapy helps develop both personal and internal growth, focusing on the whole person — the body, mind, emotions and spirit. An integration of various disciplines, this approach is ideal for professionals looking to develop a holistic and integrated philosophy of health. This book helps both professionals and lay readers learn: -The basic tools of Integrative Body Psychotherapy -Segments of the body, and how they work together -The stages in development of the self -The physical/energetic level of sexuality -The intra-psychic level of sexuality -The interpersonal level of sexuality -The transpersonal experience What readers are saying about this book: The authors' broad perspective is a welcome relief from the narrowness of most self-development systems. Body, Self, and Soul is thoughtful, practical, and very well informed. — Michael Murphy, founder of Esalen Institute
Download or read book The Course of Recognition written by Paul Ricoeur and published by Harvard University Press. This book was released on 2007-09-30 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recognition, though it figures profoundly in our understanding of objects and persons, identity and ideas, has never before been the subject of a single, sustained philosophical inquiry. This work, by one of contemporary philosophy’s most distinguished voices, pursues recognition through its various philosophical guises and meanings—and, through the “course of recognition,” seeks to develop nothing less than a proper hermeneutics of mutual recognition. Originally delivered as lectures at the Institute for the Human Sciences at Vienna, the essays collected here consider recognition in three of its forms. The first chapter, focusing on knowledge of objects, points to the role of recognition in modern epistemology; the second, concerned with what might be called the recognition of responsibility, traces the understanding of agency and moral responsibility from the ancients up to the present day; and the third takes up the problem of recognition and identity, which extends from Hegel’s discussion of the struggle for recognition through contemporary arguments about identity and multiculturalism. Throughout, Paul Ricoeur probes the significance of our capacity to recognize people and objects, and of self-recognition and self-identity in relation to the gift of mutual recognition. Drawing inspiration from such literary texts as the Odyssey and Oedipus at Colonus, and engaging some of the classic writings of the Continental philosophical tradition—by Kant, Hobbes, Hegel, Augustine, Locke, and Bergson—The Course of Recognition ranges over vast expanses of time and subject matter and in the process suggests a number of highly insightful ways of thinking through the major questions of modern philosophy.
Download or read book Children Adults and Shared Responsibilities written by Marcia J. Bunge and published by Cambridge University Press. This book was released on 2012-09-27 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collected essays discussing religious and ethical perspectives on children and obligations to them within the religious traditions of Judaism, Christianity and Islam. Contributes to intellectual inquiry regarding children in the specific areas of children's rights and childhood studies, and provides resources for child advocates and those engaged in interreligious dialogue.
Download or read book The Federal Manager s Responsibilities Under the Merit System written by United States Civil Service Commission and published by . This book was released on 1974 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Changing Business from the Inside Out written by Timothy Mohin and published by Routledge. This book was released on 2017-09-08 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corporate responsibility is considered an oxymoron by much of society. Corporations are among the least trusted of our institutions; and the 2008 financial crisis, BP's oil spill in the Gulf of Mexico, and the collapse of the house of cards that was Enron have only added to public skepticism. So, at a time when trust in corporations has reached an all-time low, why is interest in corporate responsibility at an all-time high? A plausible explanation is that increasing numbers of stakeholders are demanding responsibility from corporations. Hyper-transparency of corporate activities, fueled by disclosure laws and the Internet, has increased awareness to the point where corporate behavior is under constant scrutiny. Smart business leaders are aware of this scrutiny and of the high costs of a public scandal. They know that in the long run it is cheaper to act responsibly now than to dig out from a PR disaster later. Tim Mohin is a veteran corporate responsibility practitioner who has led programs at Apple, Intel, and AMD. In this book, Tim tells us why he believes he is making a difference where it counts and how others can do the same. His book is a manual on how to steer the corporate supertanker toward doing good for people and our planet. Changing Business from the Inside Out provides a fascinating roadmap to the corporate responsibility and sustainability field, from beginning a career, to forming a program, to navigating the complicated politics of a corporation. Mohin likens the corporate treehugger role to "being the designated driver at the corporate cocktail party". Throughout his book, he argues strongly that activists can accomplish more for the planet and society by serving as a voice of responsibility within the corporation rather than protesting outside the factory gates. Corporations are clearly the drivers of the world economy, and the corporate responsibility practitioner has an essential role in bringing ethical and sustainable values to the C-suite and making sure that they are accomplished. Whether you are a practitioner needing advice, a mid-career professional wanting to change course, or an MBA wondering how to incorporate responsibility into your career, this book has the answers you need.
Download or read book Report on Terminated and Nonfederally Recognized Indians written by United States. American Indian Policy Review Commission. Task Force Ten, Terminated and Nonfederally Recognized Indians and published by . This book was released on 1976 with total page 1760 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Oxford Handbook of Philosophy and Psychiatry written by Richard Gipps and published by Oxford University Press. This book was released on 2013-07-04 with total page 1341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Philosophy has much to offer psychiatry, not least regarding ethical issues, but also issues regarding the mind, identity, values, and volition. The Oxford Handbook of Philosophy and Psychiatry offers the most comprehensive reference resource for this area every published - one that is essential for both students and researchers in this field.
Download or read book New Church Messenger written by and published by . This book was released on 1904 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt:
