Download or read book Ready Made Activities Customer Care Skills Box written by Simon Johnson and published by Financial Times/Prentice Hall. This book was released on 1995-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ready Made Activities for Customer Care Skills written by Simon Johnson and published by Financial Times Management. This book was released on 1994 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to develop customer care skills, this book contains over 12 hours of ready-made training. Activities include: identifying your real customers; understanding customer expectations; communicating care to customers; telephone and face-to-face skills; and handling complaints.
Download or read book Ready Made Activities Customer Care Skills Text written by Simon Johnson and published by Financial Times/Prentice Hall. This book was released on 1995-03-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ready Made Activities Customer Care Skills Ohp s written by Simon Johnson and published by Financial Times/Prentice Hall. This book was released on 1995-03-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ready Made Activities Customer Care Skills Handouts written by Simon Johnson and published by Financial Times/Prentice Hall. This book was released on 1995-03-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ready Made Activities Customer Care Skills Title Insert written by Simon Johnson and published by . This book was released on 1995-03-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Big Book of Customer Service Training Games written by Peggy Carlaw and published by McGraw Hill Professional. This book was released on 1998-09-22 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Download or read book Ready to Use Social Skills Lessons Activities for Grades 1 3 written by Ruth Weltmann Begun and published by John Wiley & Sons. This book was released on 1998-07-08 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the early primary school years, children need to learn certain social skills to be successful in school and out. Some children have already mastered handling disappointment and working out differences with others, but many children struggle with the social skills that are expected of them. To help students of all skill levels, the author of the highly praised Ready-To-Use Violence Prevention Skills Lessons & Activities for Elementary Students presents this practical book that gives teachers and specialists a stimulating, systematic way to develop positive social behaviors in students through awareness, discussion, and rehearsing new behaviors. It offers over 50 detailed lesson plans and practice worksheets based on real-life situations. These age-appropriate lessons help children build self-esteem, self-control, respect for the rights of others, and a sense of responsibility for one's own actions. Printed in a spiral-bound 8 1/4" x 11" format, the pages can be easily photocopied for use by the whole class or for individuals as the need to work on a particular skill arises.
Download or read book Ready to Use Social Skills Lessons Activities for Grades 4 6 written by Ruth Weltmann Begun and published by John Wiley & Sons. This book was released on 1998-07-27 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique Library gives teachers and specialists a stimulating, systematic way to develop positive social behaviors in students of all abilities, grades 4-12. Included are over 125 tested lessons and reproducible worksheets in two separately printed, self-contained volumes, each tailored to the developmental needs of students at a particular grade level, 4-6 or 7-12. For easy use, the lessons in each volume follow a uniform format, including titles, behavioral objective, and simple 8-step lesson plan. The lesson activities and worksheets are based on real-life situations and help build students' self-esteem, self-control, and respect for the rights of others.
Download or read book 101 Activities for Delivering Knock Your Socks Off Service written by Ann Thomas and published by Amacom. This book was released on 2009 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Download or read book Ready To Use Social Skills Lessons and Activities for Grades 7 12 written by Ruth Weltmann Begun and published by John Wiley & Sons. This book was released on 1995-12-27 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique Library gives teachers and specialists a stimulating, systematic way to develop positive social behaviors in students of all abilities, grades 4-12. Included are over 125 tested lessons and reproducible worksheets in two separately printed, self-contained volumes, each tailored to the developmental needs of students at a particular grade level, 4-6 or 7-12. For easy use, the lessons in each volume follow a uniform format, including titles, behavioral objective, and simple 8-step lesson plan. The lesson activities and worksheets are based on real-life situations and help build students' self-esteem, self-control, and respect for the rights of others.
Download or read book Ready to use Fine Motor Skills Handwriting Activities for Young Children written by Joanne M. Landy and published by Addison Wesley. This book was released on 1999 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Grade level: 1, 2, 3, k, p, e, t.
Download or read book Ready To Use Social Skills Lessons And Activities For Grades PreK K 1995 Edition Layflat Version written by Ruth Weltmann Begun and published by Jossey-Bass. This book was released on 1995-05-24 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to help teach positive behavior skills to student of all abilities. Students learn such social skills as dealing with anger productively; setting goals; building self-confidence; dealing with prejudice; and more.
Download or read book The Big Book of EVEN MORE Therapeutic Activity Ideas for Children and Teens written by Lindsey Joiner and published by Jessica Kingsley Publishers. This book was released on 2015-11-21 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following on from The Big Book of Therapeutic Activity Ideas for Children and Teens, this book provides EVEN MORE imaginative and fun activity ideas, lessons, and projects for use with difficult and challenging children and teens aged 5+. From ice breakers and group starters to bibliotherapy and monthly character education activities, there are over 90 ideas designed to unleash the creativity of children and teens, and teach social skills, strategies to control anger and anxiety, conflict resolution, positive thinking skills, and more. They make use of art, scientific experiments, expressive arts and books, and many come with photocopiable handouts. The activities can be used in a variety of settings, and they are adaptable for use with both individuals and groups. This is a practical resource bursting with ideas, and it will be invaluable for anyone working with children and teens, including school counselors, teachers, social workers, youth workers, arts therapists, and psychologists.
Download or read book Customer Service Games for Training written by Agatha C Hughes and published by Routledge. This book was released on 2019-11-07 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.
Download or read book A Quest for Social Skills for Students with Autism Or Asperger s written by JoEllen Cumpata and published by Future Horizons. This book was released on 2010 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why start a social skills program? The question is not why, but why not? With inclusive education becoming the norm in schools nationwide, teachers often struggle to address students' non-academic needs--but teachers need ready-to-use lessons that won't interfere with their curriculum. QUEST (Questioning, Understanding, and Exploring Social Skills and Pragmatic Language Together) is a social skills program created to help middle school students with ASD who struggle with pragmatic language and social skills. Developed by a school social worker and speech language pathologist, the program uses an intensive, proactive approach to teaching social skills, combining written instruction with games, activities, and student interaction. Six helpful units--School Survival Basics, Understanding and Managing Emotion, Communication Skills, Making Friends and Interacting with Peers, Personal Safety, Vocational Readiness--can be implemented either chronologically or on their own. Evidence-based research supports the methods used and students have a great time learning-by-doing, through role-play and real-world experience. Parents are kept in the loop with email updates and evaluations. Everyone wins with this program! Best of all, the book includes a CD of printable worksheets, letters, forms, and more! QUEST covers: Greetings, Paying Attention, Daily Hygiene, Asking for Help, Understanding Feelings, Getting Angry/Calming Down, Managing Stress, Starting a Conversation, Making and Keeping Friends, Gossip, Bullying, and Teasing, Resisting Peer Pressure, Dating, Internet and E-mail Safety, and many more!
Download or read book 81 Fresh Fun Critical thinking Activities written by Laurie Rozakis and published by Scholastic Inc.. This book was released on 1998 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help children of all learning styles and strengths improve their critical thinking skills with these creative, cross-curricular activities. Each engaging activity focuses on skills such as recognizing and recalling, evaluating, and analyzing.
