Download or read book The Quality Business written by Robert Blackburn and published by Routledge. This book was released on 2002-09-11 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms * analysis of self-generated quality strategies * the variety of formal methods of quality control.
Download or read book Project Management for Small Business written by Joseph PHILLIPS and published by AMACOM Div American Mgmt Assn. This book was released on 2011-11-07 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Project management can help companies become more efficient and profitable. But classic project management models often prove too cumbersome for smaller businesses with limited staff resources, tight budgets, and next to no time to devote to learning complex methodologies. These smaller enterprises need the core principles and techniques of project management in a streamlined package. Project Management for Small Business offers simple, repeatable practices for planning, executing, and controlling projects in smaller environments in which one team member may wear multiple hats. Readers will learn how to: ò Define project requirements and scope ò Create a project schedule based on resource availability ò Estimate, budget, and control project costs ò Identify and minimize project risks ò Manage workflow ò Communicate effectively ò Control project change ò And more. Grounded in real-world experience, this practical guide skips the complicated theory and goes straight to the heart of what it really takes to make a project a success.
Download or read book Quality Management for the Small Business written by Lionel Stebbing and published by Ellis Horwood Limited. This book was released on 1994 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's increasingly competitive markets, customer satisfaction -- stemming from quality -- is seen more and more often as the make-or-break factor -- especially for small manufacturing or service businesses. Although there has been increasing pressure on such businesses to adopt quality systems modelled on the requirements of the ISO9000 series of standards, Quality Assurance (often mistakenly confused with Quality Control) remains a very misunderstood philosophy. Using a jargon-free, down-to-earth approach, this book explores and explains the whole field of Quality Assurance as a complete management system. Defines the contents of a quality program and quality plan, leading to the development of a quality manual and supporting procedures, including quality auditing, computer software control, and the role of quality circles. Covers all the Quality Assurance activities for manufacturing and service firms -- e.g., design, procurement, manufacture, installation, and service. Includes many case histories and presents the various procedures and requirements in a quick-reference tabulated form which covers the activity scope, the involved personnel, and the methods of confirming activity compliance. For anyone involved in developing or implementing a quality assurance management system in a small manufacturing or service business.
Download or read book Small Business Guidebook to Quality Management written by and published by . This book was released on 1995 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Quality Management for the Small Business written by Winston Edwards and published by CreateSpace. This book was released on 2013-08-10 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Quality Management for the Small Business” fills the entry level gap in the quality literature market. Written for the small business that wants to improve the management of its quality but has limited resources, time and expertise. Covering all the key areas of Quality Management in a simple jargon free way it provides both the reasons for adopting and 'How to do' guidance. Broken down into three main areas, Customer Focus, Management Actions, and Processes; each essential component of these key areas is addressed in an easy to understand way. All the examples provided come from small businesses.The second part of the book allows the reader to assess how well things are going with a simple to use self-assessment tool kit. The self –assessment can be completed before any improvements are started, identifying the weaker areas allows for an effective improvement plan to be made. It is an ideal book for someone new to quality management and is a valuable resource for beginners and experienced people alike.If it later becomes necessary for the business to progress to ISO 9001 certification then "Quality Management for the Small Business" is an ideal starting point.
Download or read book Journal of Small Business and Entrepreneurship written by and published by . This book was released on 2000 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Handbook of Public Quality Management written by Stupak/Leitner and published by CRC Press. This book was released on 2019-09-16 with total page 892 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Download or read book Small Business Management written by Charles E. Bamford and published by South Western Educational Publishing. This book was released on 2006 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Suitable for the small business course where experiential learning is key, this title emphasizes problem-based learning through working with real problems faced by entrepreneurs and small business owners. It features real-world scenarios. It focuses on research and the environmental conditions in small businesses.
Download or read book Total Quality Management for Micro businesses in the Manufacturing Industry written by Phillip Käser and published by GRIN Verlag. This book was released on 2010-07 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diploma Thesis from the year 2008 in the subject Engineering - Industrial Engineering and Management, grade: 1,7, Technical University of Berlin (Wirtschaft und Management), course: Technologie- und Innovationsmanagement, language: English, abstract: Purpose Quality management models such as ISO 9001:2000 or excellence awards serve as quality guides for large and medium-sized organizations. There is nothing similar in the field for micro-businesses, i.e. businesses up to 20 employees. This thesis aims to lay down the foundation for a large-scale field study. The study shall unveil which areas of a company are essential to be addressed by a basic Quality Management System in order to optimize competitiveness, customer satisfaction and business results. The desired result of the study is to be able to make recommendations for an ideal total Quality Management System for micro-businesses in the manu-facturing industry. Design/Methodology/Approach Based on an extensive literature review on quality management in small businesses and micro-businesses, criteria of quality awards and TQM practices in general, a framework was developed, called "Micro TQM for Micro-businesses Framework" - similar to those of famous quality awards, such as the MBNQA or the EFQM Award . Supported by experts from Stevens Institute of Tech-nology (Hoboken, NJ), industry associations, and the Brooklyn Chamber of Commerce, a questionnaire was developed for a subsequent field study. Findings First of all the "Micro TQM for Micro-businesses Framework" has been created based on a literature review. The other output of this thesis is the quality man-agement questionnaire whose sections are linked to the elements of the framework. The questionnaire is made to test six hypotheses about cause-and-effect relations in the model. The main-hypothesis of this thesis is: 'Companies that focus their quality effort proactively on prevention of non-conformances excel in customer satisfaction which leads to su
Download or read book Project Quality Management written by Sui Pheng Low and published by Springer Science & Business. This book was released on 2014-04-29 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book presents the development of the Construction Quality Assessment System (CONQUAS), Singapore’s de facto quality performance measurement system, explains the application of the Quality Management System (QMS) to manage CONQUAS and identifies 33 critical success factors (CSFs) for achieving high CONQUAS scores. Through CONQUAS, the reader benefits from understanding how the Singapore government developed and implemented the first objective system for measuring what many building professionals have perceived to be elusive quality standards in the construction industry. The book presents both the theoretical concepts as well as the practical aspects to achieving strategic Project Quality Management that is anchored on the CSFs to building best practices. To realistically reflect the practical aspects and challenging issues faced by stakeholders in the construction industry, questionnaire surveys were conducted with building professionals to distinguish the importance level and extent of adoption of the 33 CSFs (identified from a comprehensive review of the extant literature) in influencing and affecting the achievement of high CONQUAS scores. These were further anchored by in-depth interviews with quality experts in the Singapore construction industry to provide a better understanding of issues relating to strategic Project Quality Management. Collectively, the empirical findings collated from the building professionals suggest that while the CSFs identified are known tenets of quality, these were still not being followed in their totality. A further case study was conducted through a formal set of in-depth interviews with the quality assurance team of a construction company who has direct involvement before, during and after their tremendous improvements in the CONQUAS scores attained. The strength of this book therefore represents a true account and reflections of real-life practices and experiences in the construction industry for contractors, quality managers and policy-makers to learn from. Although the context of this book relates to the Singapore experience, the lessons and recommendations are equally relevant and applicable to the global construction industry in both the developing and developed countries whose stakeholders (in both the public and private sectors) wish to understand how CONQUAS works, and how the CSFs identified can likewise be implemented for strategic Project Quality Management to building best practices. The book is therefore of interests to researchers, academia and practitioners in the construction industry as well as in other sectors of the economy (in Singapore and other countries) where learning points may be used for enhancing project quality management for buildings.
Download or read book Total Quality Management For Micro businesses in the Manufacturing Industry written by Phillip Käser and published by diplom.de. This book was released on 2010-06-28 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Introduction: Total Quality Management (TQM) has already made its mark in history. Big players in major industries, such as Ford and Siemens, have already aligned their business and production processes to this holistic management concept. Over the past three decades there are more medium-sized companies applying TQM principles to their business. Quality has been important in helping companies gaining a competitive edge in globalized markets. TQM with its extensive set of methods aims to embed quality awareness among all departments of a company where work affects the quality of the products. There are thousands of articles and books written on how large and medium sized companies have successfully implemented of TQM. An extensive literature review and interviews of experts and owners of very small businesses (micro-businesses) indicate that this is the only industry where TQM systems have not yet been implemented. Although micro-businesses are pressured by their customers to achieve high levels of quality in their products, there is not enough research that addresses the issues of implementing TQM practices for micro-businesses. Scientific literature does not provide answers to crucial questions such as: - What methods of quality management are currently being in use in micro-businesses? - How could a TQM system be tailored to meet the needs in a micro-business environment? This thesis is part of a large-scale field study that recently has been launched by the Howe School of Technology Management at Stevens Institute of Technology, Hoboken, NJ. The study aims to reveal answers to the questions listed above. This thesis forms the foundation for the subsequent field study. The main goals is to deploy a systematic TQM framework for micro-businesses that will be help micro-businesses understand how the quality management culture has an impact on a company s success. Additionally, this thesis aims to develop a questionnaire that will examine the validity of the framework and serve as basis for the field study. The focus is on very small manufacturers. First breakthroughs in quality management have been taken place in this industry. Thus we can dispose of more than 100 years of research results in this field. Furthermore it is the manufacturer who is used to the first-movers role in new quality management models another good reason for choosing this industry. Layout of This Thesis: After an exposure of the problem in [...]
Download or read book ISO 9001 2015 Handbook for Small and Medium Sized Businesses Third Edition written by Denise E. Robitaille and published by Quality Press. This book was released on 2016-03-24 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook was developed to help small and medium-sized organizations better understand ISO 9001:2015. It is intended to facilitate implementation and improvement. The establishment, implementation, and maintenance of an ISO 9001compliant quality management system (QMS) should allow the organization to experience multiple benefits beyond the achievement of certification. Organizations should also see improvements in the quality of products, customer satisfaction, and process effectivenessall of which ultimately have a positive impact on the bottom line. It is expected that some readers will have already established a QMS. This handbook will serve to reinforce good practices and will help you better understand the intent and value of some of the requirements of ISO 9001. Since the handbook is especially focused on small and medium-sized organizations, the examples that are provided will have greater applicability and will enhance comprehension, again resulting in increased value. Implementing a QMS in a small organization is not easier or harder than it is in a large one. Resources are different; each organization has its own unique challenges, constraints, and advantages. The thing to always bear in mind is that this is your organization and these are your processes. ISO 9001:2015 defines the requirements, but it does not dictate the method of application. Utilizing this handbook should allow you to develop or rejuvenate your QMS so that it is a benefit to both you and your customer.
Download or read book ISO 9001 2008 for Small Businesses written by Ray Tricker and published by Routledge. This book was released on 2010-07-15 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to the 2008 Small Business Economy report, there are 27 million small businesses in the US, providing half of the nation’s non-farm, private real gross domestic product (GDP). These small and medium-sized enterprises (SMEs) face tough operating challenges, particularly in difficult economic times, and quality management is essential to increase bottom-line results, save money and manage risks. ISO 9001 is the most well-known and widely followed quality management standard, and certification to this standard is often a prerequisite before small companies can get the contract to act as a partner or supplier. However, it is complicated, time-consuming and expensive to understand and implement the changes required to achieve certification, and this is a particular burden on small companies with less money to invest in such activity, fewer staff and less chance that the task of quality management will fall to a quality expert. This established book, now in its fourth edition, provides step-by-step, prescriptive guidance, tailored to the non-quality specialist, on how to approach quality management and certification to ISO 9001 in a cost and time effective way. It enables small businesses to reap the benefits of ISO 9001 certification with minimum effort and paperwork, and without the need for expensive consultancy or training that takes employees out of the office.
Download or read book ISO 9001 2015 for Small Businesses written by Ray Tricker and published by Routledge. This book was released on 2016-10-04 with total page 633 pages. Available in PDF, EPUB and Kindle. Book excerpt: Small businesses face many challenges today, including the increasing demand by larger companies for ISO 9001compliance, a challenging task for any organisation and in particular for a small business without quality assurance experts on its payroll. Ray Tricker has already guided hundreds of businesses through to ISO accreditation, and this sixth edition of his life-saving ISO guide provides all you need to meet the new 2015 standards. ISO 9001:2015 for Small Businesses helps you understand what the new standard is all about and how to achieve compliance in a cost effective way. Covering all the major changes to the standards, this book provides direct, accessible and straightforward guidance. This edition includes: down-to-earth explanations to help you determine what you need to enable you to work in compliance with and/or achieve certification to ISO 9001:2015; a contextual explanation of ISO 9001 within the structure of ISO 9000 family of standards; a detailed description of the structure of ISO 9001:2015 and its compliance with Annex SL; coverage of the new requirements for Risk Management and Risk Analysis; a guide to the costs involved in implementing ISO 9001:2015 and advice on how to control costs; an example of a complete, generic Quality Management System consisting of a Quality Manual plus a whole host of Quality Processes, Quality Procedures and Word Instructions; and access to a free, software copy of these generic QMS files to give you a starting point from which to develop your own documentation. This book is also supported with a complete bibliography containing abbreviations and acronyms as well as a glossary of terms. This comprehensive text will provide you and your small business with a complete guide on your way to ISO compliance.
Download or read book Quality Management Systems for the Food Industry written by A. Bolton and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years there has been growing pressure for consistent product quality, and a need for companies to demonstrate sound quality management practices in order to meet 'Due Diligence' requirements of both legislation and the quality assurance practices of customers. It has become accepted that operating to the requirements of the international standard for quality management - BS EN ISO 900- goes a long way towards meeting these needs. The objective of this book is to explain the requirements of the standard, to offer advice about achieving those requirements and to indicate what the assessors will look for at assessment time. It is important that certification to the standard is sought to support achievement of company objectives and not the reverse, and of course the standard can apply to organizations and services, just as much as to companies. Thus the word' company' in the text should be treated accordingly. lllustrative material has been presented under the logo of a fictiti ous company 'Quality Food Services' - in this context QFS does not bear any relationship whatsoever to any identically or similarly named business that may exist. Readers will find it helpful to read the book with a copy of the standard to hand, and are strongly encouraged to read the complete text before taking any steps to prepare for certification to the standard.
Download or read book Entrepreneurship Development and Small Business Enterprise written by Poornima M. Charantimath and published by Pearson Education India. This book was released on 2005 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Quality Management in Micro firms Myth or Reality A Maltese Micro Manufacturing firm under review written by Edward de Brincat and published by Anchor Academic Publishing (aap_verlag). This book was released on 2014-02-01 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manufacturing companies including a local micro-enterprise - Quality Postform Ltd are persistently facing competitive pressures as a consequence of customers demanding higher quality products. The emergence of Quality Management has been attributed by many researchers and Quality Gurus including Phil Crosby as a strategic imperative for typical organisations to survive within a highly competitive environment. Nevertheless, research carried out throughout the past years is relatively restricted regarding the practicality of micro-manufacturing firms in implementing Crosby’s Quality Improvement Programme, which is claimed to be highly beneficial in typical situations. This dissertation seeks to investigate this scenario from both a descriptive and critical perspective towards Quality Postform Ltd. The research provides a critical evaluation of the academic contributions towards the quality management concept. Distinct disputed viewpoints have been identified focusing on Crosby’s 14-Step Quality Improvement Programme. From one end of the spectrum, supporters uphold that claimed benefits have been acknowledged. Alternatively, others sustain that in essence a Quality Improvement Programme is counter-productive in terms of its application within Small and Medium sized Enterprises. However the researcher has identified four key pre-requisites in order for micro-firms to effectively implement Crosby’s programme. These include: management commitment, the acknowledgement of a quality problem, the organisation’s readiness to embrace change together with the suppliers’ readiness to support the quality programme. The methodology applied to assess the presence of these four pre-requisites at QPL was to compile primary, qualitative data through one-to-one / face-to-face interviews with key management officials. This approach is justified due to the absence of formalised documentation and as a result, it is imperative to assess that historical data on Quality Systems is seriously lacking at QPL. The field research outcome reveals that QPL’s management is experiencing serious doubts regarding the feasibility and practicality of the program’s implementation within a micro-manufacturing firm. This is the case primarily whenever the latter is facing limited financial and human resource capabilities such as at QPL. The research findings disclose that none of the four pre-requisites are present within this micro-firm. Moreover it confirms the scepticism on the part of [...]
