Download or read book Quality Customer Service Rekindling the Art of Service to Customers written by Sharon L. Burton and published by Lulu.com. This book was released on 2007-06-21 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures, Baby Boomers, Generation X, and Generation Y. It provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders affect quality.
Download or read book Engaged Scholarship and Civic Responsibility in Higher Education written by Burton, Sharon L. and published by IGI Global. This book was released on 2017-08-16 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond their educational value, university institutions can play a pivotal role in community improvement. By utilizing academic resources, these organizations can positively impact their communities. Engaged Scholarship and Civic Responsibility in Higher Education is a critical reference source for the latest scholarly research on the adoption and implementation of civic engagement initiatives in higher education institutions. Including a range of pertinent topics such as service learning, economic development, and social justice, this book is ideally designed for academics, practitioners, students, professionals, and researchers interested in the growing influence of universities on community improvement.
Download or read book Transitioning to I Can from I Can t written by Sharon L Burton and published by Lulu.com. This book was released on 2016-05-02 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transitioning to I Can from I Can't provides life-changing data to help people in all walks of life make positive transitions. Readers receive inspiration to review their habits and thought processes, knowledge to delineate needed change, and help to seek solutions. Personal accounts of tough transitions provide avenues to make those hard decisions about change that will help you get to your desired end-state, either personal or work-life. Whether your transition is small, medium, or large, a testament provides you with ideas of how to begin. This book leads you to an opportunity for positive change. You will gather the understanding that positive change has no boundaries. Change unlocks the doors of advantage. Mentoring and coaching guides you to that change. By examining your inner-man, you are about to shift and transition to that place of impacting the human condition. This book assists you to move from the cloud of wanting to transition to completing the journey.
Download or read book New Threats and Countermeasures in Digital Crime and Cyber Terrorism written by Dawson, Maurice and published by IGI Global. This book was released on 2015-04-30 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technological advances, although beneficial and progressive, can lead to vulnerabilities in system networks and security. While researchers attempt to find solutions, negative uses of technology continue to create new security threats to users. New Threats and Countermeasures in Digital Crime and Cyber Terrorism brings together research-based chapters and case studies on security techniques and current methods being used to identify and overcome technological vulnerabilities with an emphasis on security issues in mobile computing and online activities. This book is an essential reference source for researchers, university academics, computing professionals, and upper-level students interested in the techniques, laws, and training initiatives currently being implemented and adapted for secure computing.
Download or read book Implications of Social Media Use in Personal and Professional Settings written by Benson, Vladlena and published by IGI Global. This book was released on 2014-12-31 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social technology is quickly becoming a vital tool in our personal, educational, and professional lives. However, while social networking helps the world stay connected, its use must be further examined in order to determine any possible pitfalls associated with the use of this technology. Implications of Social Media Use in Personal and Professional Settings investigates the paradoxical nature of social networking in our personal lives and in the workplace. Highlighting emergent research and psychological impacts, this publication is an indispensable reference source for academics, researchers, and professionals interested in the application of social media, as well as the positive aspects and detrimental effects of the usage of these technologies.
Download or read book Implementation Strategies for Improving Diversity in Organizations written by Hughes, Claretha and published by IGI Global. This book was released on 2020-07-10 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: Awareness and inclusion are not enough to create effective change in organizations and society. Instead, organizations must implement strategies to ensure that they not only improve diversity, but also place their employees on career development plans that provide the best fit between individual and organizational needs as well as personal characteristics and career roles. Implementation Strategies for Improving Diversity in Organizations is a pivotal reference source that provides crucial research on the application of stratagems designed to increase organizational change, chiefly to integrate diverse individuals, including physically disabled individuals, women, and people of color, into the workforce. The book also looks at discriminatory practices involving the physical appearance of workers. While highlighting topics such as career development, lookism, and ethnic discrimination, this publication explores new, innovative ideas influencing the paradigm shift for the modern workforce as well as the methods of career development. This book is ideally designed for managers, executives, human resources professionals, researchers, business practitioners, academicians, and students.
Download or read book Human Computer Interaction Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2015-10-02 with total page 2249 pages. Available in PDF, EPUB and Kindle. Book excerpt: As modern technologies continue to develop and evolve, the ability of users to interface with new systems becomes a paramount concern. Research into new ways for humans to make use of advanced computers and other such technologies is necessary to fully realize the potential of 21st century tools. Human-Computer Interaction: Concepts, Methodologies, Tools, and Applications gathers research on user interfaces for advanced technologies and how these interfaces can facilitate new developments in the fields of robotics, assistive technologies, and computational intelligence. This four-volume reference contains cutting-edge research for computer scientists; faculty and students of robotics, digital science, and networked communications; and clinicians invested in assistive technologies. This seminal reference work includes chapters on topics pertaining to system usability, interactive design, mobile interfaces, virtual worlds, and more.
Download or read book Handbook of Research on Transdisciplinary Knowledge Generation written by Wang, Victor X. and published by IGI Global. This book was released on 2019-04-19 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditional methods of viewing the world through the scientific method or instrumental knowledge do not adequately serve the needs of theory, research, and practice within an increasingly complex world. Through transdisciplinary theory, the focus is on a new form of learning and problem solving involving cooperation among different parts of society to meet the complex challenges of society. The Handbook of Research on Transdisciplinary Knowledge Generation is a critical scholarly resource that examines mutual learning across disciplinary lines as a strategy by which to understand the world and apply practical knowledge. Featuring a wide array of topics such as linguistic diversity, medical education, and social constructivism, this book is essential for educational professionals, researchers, students, administrators, and academicians.
Download or read book Civic Engagement and Politics Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2019-01-04 with total page 1503 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating transparency between government and citizens through outreach and engagement initiatives is critical to promoting community development and is also an essential part of a democratic society. This can be achieved through a number of methods including public policy, urban development, artistic endeavors, and digital platforms. Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications is a vital reference source that examines civic engagement practices in social, political, and non-political contexts. As the world is now undergoing a transformation, interdisciplinary collaboration, participation, community-based participatory research, partnerships, and co-creation have become more common than focused domains. Highlighting a range of topics such as social media and politics, civic activism, and public administration, this multi-volume book is geared toward government officials, leaders, practitioners, policymakers, academicians, and researchers interested in active citizen participation and politics.
Download or read book Innovations Securities and Case Studies Across Healthcare Business and Technology written by Burrell, Darrell Norman and published by IGI Global. This book was released on 2024-01-15 with total page 579 pages. Available in PDF, EPUB and Kindle. Book excerpt: The longstanding practice of keeping academic disciplines separate has been a barrier to effectively addressing the complex challenges in our world. The boundaries separating fields like healthcare, social sciences, and technology have obscured the potential for interdisciplinary collaboration, preventing us from unlocking innovative solutions to the most pressing issues of our time. As a result, the critical problems we face, from healthcare inequities to technological advancements with ethical dilemmas, have remained largely unresolved. This fragmented approach to academic inquiry has left a void in our quest to tackle these challenges effectively. The solution is found within the pages of Innovations, Securities, and Case Studies Across Healthcare, Business, and Technology. This groundbreaking compendium illuminates the transformative potential of interdisciplinary collaboration, offering direction and support in the form of knowledge for scholars, researchers, practitioners, and students committed to solving real-world problems. By harnessing the collective wisdom of diverse disciplines, the book demonstrates how convergence across healthcare, social sciences, organizational behavior, and technology can lead to groundbreaking insights and solutions. It showcases success stories and innovative strategies that drive positive change within our societies, offering a roadmap towards a brighter, more interconnected future.
Download or read book Strengthening Industrial Cybersecurity to Protect Business Intelligence written by Saeed, Saqib and published by IGI Global. This book was released on 2024-02-14 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the digital transformation era, integrating business intelligence and data analytics has become critical for the growth and sustainability of industrial organizations. However, with this technological evolution comes the pressing need for robust cybersecurity measures to safeguard valuable business intelligence from security threats. Strengthening Industrial Cybersecurity to Protect Business Intelligence delves into the theoretical foundations and empirical studies surrounding the intersection of business intelligence and cybersecurity within various industrial domains. This book addresses the importance of cybersecurity controls in mitigating financial losses and reputational damage caused by cyber-attacks. The content spans a spectrum of topics, including advances in business intelligence, the role of artificial intelligence in various business applications, and the integration of intelligent systems across industry 5.0. Ideal for academics in information systems, cybersecurity, and organizational science, as well as government officials and organizations, this book serves as a vital resource for understanding the intricate relationship between business intelligence and cybersecurity. It is equally beneficial for students seeking insights into the security implications of digital transformation processes for achieving business continuity.
Download or read book Evolution of Cross Sector Cyber Intelligent Markets written by Lewis, Eugene J. and published by IGI Global. This book was released on 2024-02-07 with total page 497 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's digital age, cyber threats have become an ever-increasing risk to businesses, governments, and individuals worldwide. The deep integration of technology into every facet of modern life has given rise to a complex and interconnected web of vulnerabilities. As a result, traditional, sector-specific approaches to cybersecurity have proven insufficient in the face of these sophisticated and relentless adversaries. The need for a transformative solution that transcends organizational silos and fosters cross-sector collaboration, information sharing, and intelligence-driven defense strategies is now more critical than ever. Evolution of Cross-Sector Cyber Intelligent Markets explores the changes occurring within the field of intelligent markets, noting a significant paradigm shift that redefines cybersecurity. Through engaging narratives, real-world examples, and in-depth analysis, the book illuminates the key principles and objectives driving this evolution, shedding light on innovative solutions and collaborative efforts aimed at securing our digital future.
Download or read book Encyclopedia of Strategic Leadership and Management written by Wang, Victor C. X. and published by IGI Global. This book was released on 2016-12-12 with total page 1895 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic leadership techniques are the cornerstone to positive growth and prosperity within businesses and organizations. Implementing new management strategies and practices helps to ensure managers are optimizing their resources and driving innovation. The Encyclopedia of Strategic Leadership and Management investigates emergent administrative techniques and business practices being utilized within corporate and educational settings. Highlighting empirical research and best practices within the field, this encyclopedia will be an authoritative reference source for students, researchers, faculty, librarians, managers, and leaders across various disciplines and cultures.
Download or read book 17th International Conference on Information Technology New Generations ITNG 2020 written by Shahram Latifi and published by Springer Nature. This book was released on 2020-05-11 with total page 691 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume presents the 17th International Conference on Information Technology—New Generations (ITNG), and chronicles an annual event on state of the art technologies for digital information and communications. The application of advanced information technology to such domains as astronomy, biology, education, geosciences, security, and healthcare are among the themes explored by the ITNG proceedings. Visionary ideas, theoretical and experimental results, as well as prototypes, designs, and tools that help information flow to end users are of special interest. Specific topics include Machine Learning, Robotics, High Performance Computing, and Innovative Methods of Computing. The conference features keynote speakers; a best student contribution award, poster award, and service award; a technical open panel, and workshops/exhibits from industry, government, and academia.
Download or read book Teaching with Team Projects in Higher Education written by Janice Whatley and published by Informing Science. This book was released on with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is divided into five parts representing five key issues discussed at the workshop, with the call for contributions to this book framed around the following topic areas: 1. Organisation - team size and composition, supporting with sessions such as lectures and tutorials, sourcing projects, ways in which tutors monitor progress and provide guidance. 2. Management – strategies and tools for teams to use for project management, and ways in which students manage their project progress. 3. Assessment - issues of individual participation, how to assess learning, skills and personal development. Assessment of process and/or product, and fairness in group assessing. 4. Development of skills - using team projects to provide opportunities, getting students to recognise them, and reflection on learning and self development. 5. Differences from the workplace – preparing students for global team working.
Download or read book Impact of Diversity on Organization and Career Development written by Hughes, Claretha and published by IGI Global. This book was released on 2014-11-30 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Todays workforce represents individuals of various backgrounds and experiences. The influence of such individuals is becoming an important component in the workplace and researchers continue to explore the challenges of understanding the connection between employee profiles and the overall success of a company. Impact of Diversity on Organization and Career Development brings together a reflective discussion on the previous approaches and strategies of companies in relation to the paradigm shift in workplace equity of todays workforce. By examining both old and new strategies, the research included in this publication will present a unique approach for future company enhancement and employee success. This publication is an essential reference source for researchers, practitioners, managers, and students interested in the effects of multicultural representation on both a company and its employees through professional growth and advancement.
Download or read book Cultivating Entrepreneurial Changemakers Through Digital Media Education written by Byrd, Leslie Simone and published by IGI Global. This book was released on 2021-01-22 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: The role of the journalist has been significantly altered and is far beyond that of being just a “reporter” of news in modern times. Social entrepreneurship is rooted in a venture that seeks to create revenue while being anchored in providing social value to the communities the enterprise serves. Combining these creates the concept of a social newspreneur, which takes elements of the old business model and creates new opportunities. In this way, media can be reformed by everyday people who have a vision for restoring trust and facilitating alternative activities to inspire civic engagement in new and unique ways. As such, journalism program administrators have realized that the time has come to alter and provide innovative educational opportunities that prepare students for careers outside of traditional employment. Entrepreneurship education across the disciplines is quickly becoming the status quo on today's college campuses. However, in making these curricular changes, faculty must engage in significant assessment of these new approaches to ensure that students are obtaining a return on their investment in the college education and degree that they seek. Cultivating Entrepreneurial Changemakers Through Digital Media Education is a crucial reference book that cultivates timely and relevant practices in the development of improved teaching methods, assessments, information delivery, and technological tools that are used to facilitate and support the social entrepreneurship and digital journalism education space. It explores the role of media innovation and how the landscape is ripe for the influx of social entrepreneurs, or the rise of the "social newspreneur." The chapters cover areas such as methods used in journalism programs, social entrepreneurship in course design, educational technologies, student learning outcomes, and how these programs foster civic engagement. This book is a valuable reference tool for university faculty, university administrators, news organization leaders, journalists, reporters, broadcasting agencies, professors, practitioners, stakeholders, researchers, academicians, and students.
