Download or read book Managing for Quality and Performance Excellence written by James R. Evans and published by Cengage Learning. This book was released on 2013-01-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provide a description about the book that does not include any references to package elements. This description will provide a description where the core, text-only product or an eBook is sold. Please remember to fill out the variations section on the PMI with the book only information. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Download or read book Introducing excellence written by Deutsche Gesellschaft für Qualität and published by . This book was released on 1999 with total page 17 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Developing a Quality Management System written by Bernie Dana and published by . This book was released on 2008 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Quality written by S. P. Mukherjee and published by Springer. This book was released on 2018-07-13 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a comprehensive overview of quality and quality management. It also explores total quality management, covering its human, technological and analytical imperatives. It also examines quality systems and system standards, highlighting essential features and avoiding a reproduction of the ISO 9000 standard, as well as people-related issues in implementing a quality system. A holistic understanding of quality considerations, which now permeate every aspect of human life, should guide related policies, plans and practices. The book describes the all-pervasive characteristics of quality, putting together diverse definitions of "quality," outlining its different dimensions, and linking it with reliability and innovation. It goes on to assess the quality of measurements in terms of precision, accuracy and uncertainty and discusses managing quality with a focus on business performance. This is followed by a chapter on improving process quality, which is the summum bonum of quality management, and a chapter addressing the crucial problem of measuring customer satisfaction through appropriate models and tools. Further, it covers non-traditional subjects such as quality of life, quality of working life, quality assurance and improvement in education, with special reference to higher education, quality in research and development and characterizes the quality-related policies and practices in Indian industry. The last chapter provides a broad sketch of some recent advances in statistical methods for quality management. Along with the research community, the book’s content is also useful for practitioners and industry watchers.
Download or read book Achieving Customer Experience Excellence through a Quality Management System written by Alka Jarvis and published by Quality Press. This book was released on 2016-07-08 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are in what many call The Age of the Customer. Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield. This landmark book addresses: What customer experience really means Why it matters Whether it has any substantial business impact What your organization can do to deliver and sustain your CX efforts, and How we got to this particular point in CX history This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
Download or read book An Ethic of Excellence written by Ron Berger and published by Heinemann Educational Books. This book was released on 2003 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author gives us a vision of educational reform that transcends standards, curriculum, and instructional strategies. He argues for a paradigm shift-a schoolwide embrace of an "ethic of excellence" and with a passion for quality describes what's possible when teachers, students, and parents commit to nothing less than the best. The author tells exactly how this can be done, from the blackboard to the blacktop to the school boardroom.
Download or read book 77 Pillars of Quality and the Pursuit of Excellence written by Souraj Salah and published by CRC Press. This book was released on 2024-03-22 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a basic and practical guide for a manager, quality practitioner, or anyone interested in learning and understanding the fundamental principles, concepts, tools, and techniques of quality management and process improvement. This book enables managers to have a strong foundation for effective management and improvement of operations. It strengthens quality practitioners’ approach to people, products, or services and process improvement, to influence without authority. It provides practitioners with a comprehensive understanding of the contemporary concepts of quality, guiding principles, and quality tools and techniques and on successfully implementing them. It helps enhance how practitioners perform their work and inspires them to strive for excellence. The book begins with an introduction and an overview of quality, followed by listing and explaining the selected 77 pillars (basic principles, concepts, and tools) of quality, grouped under the themes of quality, Six Sigma, and Lean Management. It examines the logical understanding of these pillars and how to implement them, providing practical examples and beneficial real case studies. The stories are based on the learning and practical experience of the author—a certified Lean Six Sigma Master Black Belt, a quality manager, and a university lecturer. This book benefits employees, partners, and customers of any organization, offering a great reference for practitioners and academics alike. It serves as a call to reflect on basic quality pillars first, before embarking on a quality improvement journey. It provides a solid foundation for managers and practitioners to exceed their customers’ expectations and excel in managing their business operations.
Download or read book Quality Management written by David L. Goetsch and published by Prentice Hall. This book was released on 2006 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
Download or read book Total Quality Management written by Poornima M. Charantimath and published by Pearson Education India. This book was released on 2011 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: The enlarged and revised second edition of Total Quality Management blends the fundamental principles and historical foundation of total quality with practical applications and examples. The coverage of high-performance practices and developments in the quality management arena enables students to develop a basic appreciation of quality management concepts while retaining their focus on the goal of continuous improvement.
Download or read book Excellence Matters written by British Quality Foundation and published by . This book was released on 1998 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Towards organisational excellence written by British Quality Foundation and published by . This book was released on 1994 with total page 13 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Foundation for Excellence Needs Quality at the University of Southern Mississippi written by University of Southern Mississippi Foundation and published by . This book was released on 1963* with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Measuring Quality in Planning written by Matthew Carmona and published by Routledge. This book was released on 2004-09-09 with total page 505 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book deals with one of the current major debates in planning: how to measure the quality and effectiveness of the output of the planning process. It deals with issues of defining quality, public sector management, the use of indicators and the planning process. Although case study material is drawn from UK practice this topic is universal and the authors include discussions of international practice and experience.
Download or read book Determining business excellence in small and medium sized enterprises written by European Foundation for Quality Management and published by . This book was released on 1997 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Success and Opportunity Through Quality Charter Schools Act written by United States. Congress. House. Committee on Education and the Workforce and published by . This book was released on 2014 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Total Quality Management as a Holistic Management Concept written by Klaus J. Zink and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.
Download or read book Total Quality Management in theoretical and practical context written by Christina Haring and published by diplom.de. This book was released on 2004-03-08 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inhaltsangabe:Abstract: Thesis: To what extend is the implementation of Total Quality encouraged by the European Quality System and how is this theory put into action within a company specific context in order to meet the requirements? The following study focuses on Total Quality Management. It begins with a short overview of the development of quality concepts within the last 50 years. It deals in detail with the fundamental elements of TQM. The particular principles are arranged in a way, which illustrates the mutual supportive interrelationships. After that, the European quality system is explained. It is primarily focused on the European Quality Award and its belonging assessment criteria. Within this framework, the Total Quality implementation is demonstrated by the example of a recent award winner. It is examined in which way and to what extend the theoretical principles of TQM have been applied in order to meet the European guidelines. With reference to the theory, the European evaluation system as well as the company specific application is critically analysed. Introduction: Today s leading organisations are getting aware that it is important to develop a process of continuous improvement in order to deal with the worldwide increasing competition in a successful way. The adaptation to the incessant changing demands of the market and the customer is a problematic task for a company. Under these conditions, top-managers are looking for ways to break up old structures and to take future demands into consideration. One particular approach to improved effectiveness of company performance is the Japanese inspired Total Quality Management (TQM). The fundamental thought is that quality cannot only be seen as a mechanistic process but has to be accepted as a company pervading system. It requires teamwork and an increased development and involvement of employees. Companies, which strive after a high level of quality, see in the customer the key element. They realise that they have to offer the highest possible quality level of products and services. Total Quality Management provides various techniques, which secure the acceptance of this philosophy within the entire organisation and facilitate the necessary changes of behaviour and mentality. Inhaltsverzeichnis:Table of Contents: 1.Introduction1 2.The Emerging and Development of Quality Concepts3 3.The Principles of Total Quality Management5 3.1Adaptation of a Quality Orientated [...]
