Download or read book Would You Do That to Your Mother written by Jeanne Bliss and published by Penguin. This book was released on 2018-05-08 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.

Download or read book My Mom Thinks She s My Volleyball Coach But She s Not written by Julia Cook and published by National Center for Youth Issues. This book was released on 2007-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A humorous reminder for parents about sports etiquette for parents with children in volleyball or any other sport.

Download or read book Proud Parents Guide to Raising Athletic Balanced and Coordinated Kids written by Karen Ronney and published by Thomas Nelson. This book was released on 2008-09-09 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of 34 different publishing awards, this 10-minutes-per-day comprehensive program helps children ages 0 to 6 develop coordination. Tennis pro and master coach Karen Ronney offers a step-by-step handbook with over 200 games for parents who want to jump-start their child's fundamental skills, self-confidence, and sports potential while creating a lifestyle of family fitness. She offers an in-depth explanation of a child's development, their learning styles, with physical and brain anatomy and growth facts, and how simple, fun activities can be the key to unlock their abilities in every area of life. Includes recent scientific and academic research, progress charts, how to incorporate purposeful play, and even helps for families with special-needs kids. Part One: How Your Child Develops Learning Styles Building Better Brains Sensory Integration Fine Motor Development Right- or Left-Handed Gross Motor Development Coordination and Sidedness Rules of Play and Praise Part Two: Games Warm-up and Stretch Crib Capers Athletic Activities One, Two and You Building Blocks for Three Year Olds The Golden Years: Four-to-Six Year Olds

Download or read book Moms Moving On written by Michelle Dempsey-Multack and published by Simon and Schuster. This book was released on 2023-03-07 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust your gut, take care of yourself, and find new life on the other side with this “straightforward” (Ilene S. Cohen, PhD, award-winning author of When It’s Never About You), empowering guide to divorce for moms. We hear it all the time on the news. The divorce rates are rising. More children are being raised in split homes. But you didn’t think it would happen to you. Luckily, you’re not alone. Popular divorce coach Michelle Dempsey-Multack not only survived her own divorce but figured out how to move on with her life, just like you will, too. Now happily remarried with a blended family, she’s living proof that no matter which “firsts” you might be experiencing as you end your marriage, and no matter how long you stayed with someone who didn’t meet your needs, your best days are ahead. Mom’s Moving On is your “go-to guide” (Dr. Elizabeth Cohen, psychologist and author of Light on the Other Side of Divorce), filled with practical, actionable, and empowering advice from someone who has been through it and has come out the other side. Through Michelle’s guidance, you’ll learn how to navigate your divorce with confidence, adjust to life as a single mother, and shift your perspective to find your way back to your best self. From coparenting to dating as a single mother, you’ll learn how to truly move on and create the life you deserve.

Download or read book Homeschool Mama Self Care written by Teresa Wiedrick and published by . This book was released on 2020-12-02 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to thrive as a homeschool mama? In this book Teresa Wiedrick gets to the heart of the issues surrounding your less-than-thriving experience with homeschooling and offers helpful tips and strategies that will take you beyond mere survival. While it contains tips for nurturing the nurturer, it is much more than just another thing for your to-do list. You will feel validated and understood, and enjoy some humor as well. Just starting out? Teresa has wisdom for you as an experienced Mama.

Download or read book Millionaire Moms written by Joyce Bone and published by Morgan James Publishing. This book was released on 2010-03-01 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Entrepreneur is Born! Do you need flexibility to raise your children and income for the family budget? Tired of saying "No" to your family because of finances? Do you desire more out of your life? Thirty five millionaire moms share their secrets. Is it possible for an average woman to be a prosperous business woman and an outstanding mom at the same time? The answer is YES! Enter the exciting world of millionaire moms and prepare to create your ideal life. Not only will you be inspired by these women's experiences, you will be equipped to move forward toward your dream life.

Download or read book Coaching Athletes to Be Their Best written by Stephen Rollnick and published by Guilford Publications. This book was released on 2019-11-13 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part 1. Motivational interviewing -- Part 2. Toolbox -- Part 3. Around the field -- Part 4. MI playbook.

Download or read book The Athletic Mom To Be written by Dr. Carol Ann Weis and published by AuthorHouse. This book was released on 2015-05-15 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wanting to exercise during your pregnancy? Trying to balance both roles as a mom and as an athlete? Whether you are a recreational or high performance athlete, a health care or exercise professional, this is a must have book! Based on latest research findings, advice from clinical experts and input from over 40 athletes, this book offers practical information on staying active during these 9 months (and beyond), while addressing many of the common fears and misconceptions.

Download or read book Little Fish Big Question written by Angela Willingham and published by Balboa Press. This book was released on 2020-07-13 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mom?” “Yes, Love?” “Where is the water?" Little Fish asked her mom the same question every morning and every morning she got the same answer. "Practice being still and it will come to you.” But Little Fish was tired of being still, so she decided to go out on her own and find the water. Will the grumpy old octopus help her find it? Or perhaps a school of very busy herring will show her the way. Join Little Fish on the adventure of a lifetime as she searches for the answer to her big question - where is the water? This is an inspiring story with charming illustrations for people of all ages who are brave enough to search for the truth.

Download or read book The Dead Moms Club written by Kate Spencer and published by Seal Press. This book was released on 2017-11-21 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kate Spencer lost her mom to cancer when she was 27. In The Dead Moms Club, she walks readers through her experience of stumbling through grief and loss, and helps them to get through it, too. This isn't a weepy, sentimental story, but rather a frank, up-front look at what it means to go through gruesome grief and come out on the other side. An empathetic read, The Dead Moms Club covers how losing her mother changed nearly everything in her life: both men and women readers who have lost parents or experienced grief of this magnitude will be comforted and consoled. Spencer even concludes each chapter with a cheeky but useful tip for readers (like the "It's None of Your Business Card" to copy and hand out to nosy strangers asking about your passed loved one).

Download or read book Vanilla Mommy written by Bradie Moore and published by Xulon Press. This book was released on 2005 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moore tells the unique, true story of a young, single white woman who must learn about everything from nappy hair to ashy skin when she adopts a five-year-old African-American girl from the Los Angeles County Department of Children's Services.

Download or read book From Mom and Dad to You written by Kendell J. Kelly and published by Dorrance Publishing. This book was released on 2023-09-25 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: About the Book From Mom and Dad to You is a book about you and for you, dedicated to all children of this world. It will teach you your first steps, how to count, how to see things around you, how to love, how to reach for the stars, how to enjoy, how to grow, how to listen, how to love animals, how to keep the planet healthy, how to be a true friend to your friends, how to be happy children. The author put all his love for his children in this book and tried to show you how much moms and dads care about you and look forward to being a part of your world. From the moment you saw this world both Mom and Dad are here for you to strike a balance in your lives. Moms and dads are the most important beings in your life when you are little. They give you love that you will share with your loved ones later in life. Through the stories in this book you will find the meaning of love and support that you may need later in life. This is a book that mom and dad will read to you at bedtime or when you are enjoying your time together. This is a book to keep your family together, to enjoy and to laugh with. About the Author Kendell J. Kelly was born on January, 21, 1983 in New York. This is his first children’s book. He has been interested in writing since his earliest days, but he has kept his notes for a long time only for himself in his numerous diary books. He is working heavily on another book that will also quickly see the light of day. He is interested in working with children through sports. He plans to become a basketball coach. He loves to spend time with his children, read, play basketball, and travel. He loves to communicate and interact with people every day, learning from them and his surroundings. He plans to publish many more books in the near future with promises of wisdom and adventure.

Download or read book I Am The Last Triplet written by Chaddrick Brown and published by iUniverse. This book was released on 2005 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: My book is to give encouragement to parents and anyone taking care of children, with health problems. Even with the health problems. They still can have a life. I would like to say thank you to my parents and other parents for taking care of premature babies. Thank you, to people taking care of any handicapped person. I have many permanent health problems, which makes my life hard. I don't complain. I just think of my brothers, smile and continue on. Maybe my book can help handicapped people see, if I can do it, they could too. Maybe I can make enough money to support myself, because nobody will hire me and can't get government assistance until my scoliosis gets worse. My parents have to pay for everything, even this book. I thank God for them.

Download or read book Me and My Friendships written by JoAnn Crohn and published by Rockridge Press. This book was released on 2021-07-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Top Prospect written by Paul Volponi and published by Carolrhoda Books ®. This book was released on 2016-09-01 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: Travis Gardner lives to play quarterback. He's a standout QB by middle school, and he's prepared to put everything he has into the game. Then Gainesville University's head coach makes Travis a promise: Travis will have a place on the team, and a scholarship to go with it. He just has to get through high school first. As Travis starts ninth grade, he'll have to earn his teammates' trust and dodge opponents aiming to sack the star quarterback. But his biggest challenge might be staying focused in the face of sudden fame. Because now the pressure is on, and Travis has to prove himself with every pass. "Travis' love for the game . . . seems absolutely authentic. This engaging read will resonate with middle schoolers, especially aspiring athletes."—Booklist

Download or read book The Stressed Years of Their Lives written by Dr. B. Janet Hibbs and published by St. Martin's Press. This book was released on 2019-04-23 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: From two leading child and adolescent mental health experts comes a guide for the parents of every college and college-bound student who want to know what’s normal mental health and behavior, what’s not, and how to intervene before it’s too late. “The title says it all...Chock full of practical tools, resources and the wisdom that comes with years of experience, The Stressed Years of their Lives is destined to become a well-thumbed handbook to help families cope with this modern age of anxiety.” —Brigid Schulte, Pulitzer Prize-winning journalist, author of Overwhelmed and director of the Better Life Lab at New America All parenting is in preparation for letting go. However, the paradox of parenting is that the more we learn about late adolescent development and risk, the more frightened we become for our children, and the more we want to stay involved in their lives. This becomes particularly necessary, and also particularly challenging, in mid- to late adolescence, the years just before and after students head off to college. These years coincide with the emergence of many mood disorders and other mental health issues. When family psychologist Dr. B. Janet Hibbs's own son came home from college mired in a dangerous depressive spiral, she turned to Dr. Anthony Rostain. Dr. Rostain has a secret superpower: he understands the arcane rules governing privacy and parental involvement in students’ mental health care on college campuses, the same rules that sometimes hold parents back from getting good care for their kids. Now, these two doctors have combined their expertise to corral the crucial emotional skills and lessons that every parent and student can learn for a successful launch from home to college.

Download or read book The Happy Mom Mindset written by Life coach Claire and published by . This book was released on 2017-06-12 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: No one told you motherhood would be like this: Pressure, worry, exhaustion...not exactly what you signed up for. In The Happy Mom Mindset, you'll learn to recognize the "Mom Traps" that keep you from experiencing the joy and fulfillment you'd hoped for. You'll understand why you feel frustrated, rather than fulfilled, so much of the time. This simple and practical approach will help you build your mom confidence, eliminate power struggles, and create more joy in your life so you can (finally) show up as the mom you really want to be. Based on Molly Claire's work with her clients, The Happy Mom Mindset will show you how to: * Eliminate ineffective (and exhausting) patterns of worry and guilt * Create more calm within the chaos of family life * Be your own person and a great mom at the same time It's time for you to think, feel and be happy! "This book contains the answer for women wanting a better experience of motherhood. Molly has taken life-changing tools and concepts and applied them in a personal way specific to moms. The stories she shares of her own clients will make it easy for you to make the same personal shifts on your own. I've seen first-hand the work Molly does with her clients and I'm thrilled to see this work in print." -Brooke Castillo, founder The Life Coach School