Download or read book Productivity and Quality of Service Improvement Techniques written by and published by . This book was released on 1986 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Improving Service Quality written by Michael Milakovich and published by CRC Press. This book was released on 1995-03-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are struggling to improve customer-focused quality in today's highly competitive domestic and global markets. Better design, implementation, and daily management of quality improvement strategies is essential for survival. Quality improvement principles, when thoughtfully applied and appropriately modified to meet all types of customer demands, are a sound means to respond to changing markets. However, when various quality and productivity theories and methods are applied without changing the organizational culture, it is very difficult to consistently deliver quality results. This important new book focuses on quality improvement methods for high performance in public and private services not covered in other books: applications focus on construction, education, government, insurance, public utilities, health care, and nonprofit services. Rather than detailing the technical processes to achieve inspection, planning, quality auditing, statistics, or risk assessment, this book presents step-by-step guidelines, recommendations, and action plans for changing service organizations to implement quality improvements. Sound theory and careful strategic planning are presented to assist readers in developing an understanding of how to select the essential elements of systems that best fit their customers' needs.
Download or read book Transforming Health Care Scheduling and Access written by Institute of Medicine and published by National Academies Press. This book was released on 2015-08-24 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to Transforming Health Care Scheduling and Access, long waits for treatment are a function of the disjointed manner in which most health systems have evolved to accommodate the needs and the desires of doctors and administrators, rather than those of patients. The result is a health care system that deploys its most valuable resource-highly trained personnel-inefficiently, leading to an unnecessary imbalance between the demand for appointments and the supply of open appointments. This study makes the case that by using the techniques of systems engineering, new approaches to management, and increased patient and family involvement, the current health care system can move forward to one with greater focus on the preferences of patients to provide convenient, efficient, and excellent health care without the need for costly investment. Transforming Health Care Scheduling and Access identifies best practices for making significant improvements in access and system-level change. This report makes recommendations for principles and practices to improve access by promoting efficient scheduling. This study will be a valuable resource for practitioners to progress toward a more patient-focused "How can we help you today?" culture.
Download or read book Service Productivity Management written by H. David Sherman and published by Springer Science & Business Media. This book was released on 2006-09-10 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Download or read book Service Quality and Productivity Management written by Jochen Wirtz and published by Ws Professional. This book was released on 2017 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preface -- Introduction -- Integrating service quality and productivity strategies -- What is a service quality? -- Identifying and correcting service quality problems -- Measuring service quality -- Soft and hard service quality measures -- Learning from customer feedback -- Hard measures of service quality -- Tools to analyze and address service quality problems -- Return on quality -- Defining and measuring productivity -- Improving service productivity -- Conclusion -- Summary -- Endnotes
Download or read book Techniques for Productivity Improvement written by John B. Hanna and published by . This book was released on 1988 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing Service Productivity written by Ali Emrouznejad and published by Springer. This book was released on 2014-07-31 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.
Download or read book White House Conference on Productivity written by and published by . This book was released on 1983 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Transit Pricing Techniques to Improve Productivity written by and published by . This book was released on 1979 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Succeed with Productivity and Quality written by Imre Bernolak and published by Quality Press. This book was released on 2009-03-13 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the culmination of inter-firm comparisons done by the author of more than 4,000 companies in over 100 different industries. These productivity analyses and comparisons all show that virtually every organization, even the best, can learn from their competitors and counterparts, as well as from self-analysis, about how to achieve more and better through improved organization and utilization of their resources. Part I explains what productivity is and why it’s so important. Part II describes how productivity problems and opportunities can be identified through measurement and systematic analysis. While this is not a statistical textbook, it explains through simple and practical solutions how one can benefit from relevant measurement. Part III outlines how each individual person can improve their productivity and become significantly more efficient and effective. Part IV reviews how productivity can be enhanced through better planning, organization, use of time, knowledge, technology and resources. This basic and comprehensive book is intended for entrepreneurs, managers of local branches of large corporations, such as banks, business chains, as well as managers or aspiring managers in other private or public organizations. It is essential reading for students of business administration, economics, as well as managerial practices, and fills a hole in the training of students in all fields where they will manage people and resources. Professionals, other knowledge workers and technical people also benefit because their professional training usually concentrates on their specific expertise and not productivity improvement. Over the years it has become clear that even managers of the best organizations can benefit by learning from the experience of others.
Download or read book Personnel Literature written by and published by . This book was released on 1984 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Integrating Productivity and Quality Management written by Johnson Edosomwan and published by CRC Press. This book was released on 1995-06-16 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical
Download or read book Integrating Productivity and Quality Management Second Edition written by Johnson Edosomwan and published by CRC Press. This book was released on 1995-06-16 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical strategies for implementing quality programmes, balancing productivity and quality results , resolving quality problems and empowering employees.
Download or read book How the Army Runs A Senior Leader Reference Handbook 2011 2012 written by U.S. Army War College and published by Lulu.com. This book was released on 2013-05-20 with total page 625 pages. Available in PDF, EPUB and Kindle. Book excerpt: The U.S. Army War College (USAWC) is proud to present the 28th Edition of How the Army Runs: A Senior Leader Reference Handbook, 2011-2012. Publication of this text at this time, when the Army has been at war for almost a decade, has almost completed restructuring of its operating force, and is addressing the structure of the generating force, as well as completing formidable base closure and restationing actions, gives credence to the enduring truth that in order to be successful the Army must sustain and improve itself while it is fully committed to the Nation's bidding. The systems and processes documented and explained in this work are designed to do just that. This text was prepared under the direction of the faculty of the Department of Command, Leadership, and Management. It is intended to be used in an academic environment during the study of the systems and processes used to develop and sustain trained and ready combat forces to be used by the Combatant Commanders.
Download or read book Tools and Methods for the Improvement of Quality written by Gitlow/Giltow and published by CRC Press. This book was released on 1989-01-10 with total page 630 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on Dr. W. Edwards Deming's philosophy for the improvement of quality, productivity, and competitive position, this book is perfect for production, management science, statistics, and industrial engineering professionals. The book features enumerative and analytical statistical studies, showing the difference between fixed populations and processes; methods for improving a stable process with a known capability; techniques for analyzing and interpreting control chart patterns; and modern inspection policies, specifically Deming's kp rules, instead of traditional sampling plans. It also includes quality improvement stories, examples, and mini-case studies that convert complex topics into easy-to-understand material.
Download or read book Productivity Gainsharing in the Public Sector written by and published by . This book was released on 1986 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Federal Register written by and published by . This book was released on 1971-10-15 with total page 956 pages. Available in PDF, EPUB and Kindle. Book excerpt:
