Download or read book Perceived Effectiveness of Management initiated Grievance Systems written by Debra Elaine Turner and published by . This book was released on 1990 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Why are Expectations of Grievance Resolution Systems Not Met written by Penelope Janet Webster and published by UoM Custom Book Centre. This book was released on 2010 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is an increasing societal awareness of the negative impact of bullying in the workplace, with some cases having dire outcomes for both individuals and organisations. Researchers of workplace bullying have highlighted the lack of effective grievance resolution systems in organisations. Some claim that appealing to the organisation 's grievance resolution system can, subsequently, be a further traumatising event for the target of bullying behaviour. The primary aim of this research is to gain a fresh understanding of why expectations of organisational grievance resolution systems are often not met in order to assist organisations to design and implement processes that meet the reasonable expectations of participants.
Download or read book Perceived Effectiveness of Employee Grievance Resolution Practices at the Department of Rural Development and Land Reform written by Lorence Royal Ntlemo and published by . This book was released on 2016 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this study was to investigate the perceived effectiveness of employee grievance resolution practices at Department of Rural Development and Land Reform (DRDLR) . The results of the study showed that there is a positive perceived effectiveness of DRDLR grievance resolution practices. The most positive perceptions in this research indicated that DRDLR Grievance Resolution Practice ensure that employee’s grievance are dealt with according to prescribed Policy, it ensure that employeeʹs grievance are dealt with in a fair, impartial and unbiased manner, it assists and enables both the employer and employee to address iv dissatisfaction, it is freely available to managers and employees and lastly that there is a need for grievance hearing to be chaired by an external person.
Download or read book An Investigation Into the Factors Influencing the Perceived Effectiveness of the Grievance Procedure in a Manufacturing Organisation written by Karen Hinrichs and published by . This book was released on 1986 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Master s Theses in the Arts and Social Sciences written by and published by . This book was released on 1990 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Library Acquisitions List written by Martin P. Catherwood Library and published by . This book was released on 1990 with total page 1028 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Homeland Security Preparedness and Information Systems Strategies for Managing Public Policy written by Reddick, Christopher G. and published by IGI Global. This book was released on 2009-09-30 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book examines the impact of Homeland Security Information Systems (HSIS) on government, discussing technologies used in a national effort to prevent and respond to terrorist attacks and emergencies such as natural disasters"--Provided by publisher.
Download or read book The Perceived Effectiveness of Grievance Resolution Practices at a University of Technology written by Bongani Bhekathina Ndaba and published by . This book was released on 2017 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary objective of this research was to investigate the nature of employee perceptions of the general effectiveness of grievance resolution practices in the university. The secondary objective was to investigate the statistical significance of differences between the general effectiveness perceptions of sample groups with different age, gender and union affiliation characteristics.
Download or read book Effective Complaint Management written by Bernd Stauss and published by Springer. This book was released on 2019-01-31 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Download or read book Exit Voice and Loyalty written by Albert O. Hirschman and published by Harvard University Press. This book was released on 1970 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”
Download or read book Organizational Values in America written by William G. Scott and published by Transaction Publishers. This book was released on 1989-01-01 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This sequel to the authors' acclaimed Organizational America reconsiders the central theme of that volume-the unprecedented growth of the modern organization in America and the replacement of American founding values by the values of the modern organization. That book warned that as the modern organization becomes the dominant social and economic reality in American life, influencing everything that individuals do on and off the job, the consequences for the future would be severe. The authors saw an America forced into a path that unimpeded could result in totalitarianism.
Download or read book The Set up to fail Syndrome written by Jean-François Manzoni and published by Harvard Business Press. This book was released on 2002 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation.
Download or read book Employment Dispute Resolution and Worker Rights in the Changing Workplace written by Adrienne E. Eaton and published by Cornell University Press. This book was released on 1999 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have the speed, informality, and low cost of the grievance and arbitration system deteriorated? Has the system become too adversarial? Has it lost its problem-solving character? This book examines the nature and degree of change in workplace dispute resolution in the context of ongoing changes in work and in labor relations.The volume begins with an editors' introduction that provides context and offers a political perspective on the current state of dispute resolution in the workplace. The chapters that follow contain critiques of the existing legal framework surrounding mandatory arbitration in the nonunion sector and a review of the empirical literature on nonunion dispute resolution. Employment Dispute Resolution and Worker Rights in the Changing Workplace includes sections on grievance mediation, the status of the grievance procedure in workplaces with extensive worker and/or union participation in decision making, and high-performance workplaces. The study concludes with trends in dispute resolution in the public sector and with the alternative dispute resolution system commonly practiced in the unionized construction industry.
Download or read book The EEOC s Performance in Enforcing the Age Discrimination in Employment Act written by United States. Congress. Senate. Special Committee on Aging and published by . This book was released on 1989 with total page 1044 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing People written by Rosemary Thomson and published by Routledge. This book was released on 2015-03-02 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This updated and exciting fourth edition of Managing People: A Practical Guide for Front-Line Managers addresses the growing needs of front-line managers who are not themselves specialists in personnel management but whose roles require them to have these skills. A growing trend over the last two decades has given these managers an increasing amount of responsibility of direct line management, which can be extremely challenging especially if the correct training is not given. This book examines how the different parts of managing people fit together, whilst acknowledging that different contexts require different approaches and recognizing ongoing organizational, environmental and legal changes that affect the employment framework. It recognizes the rapidly changing context in which modern front-line managers have to operate and acknowledges the increasing expectations of good leadership as a necessity. However, the book also emphasizes the need for front-line managers to understand themselves, their own management styles and attitudes, together with the importance of empathy in appreciating the perspectives of the staff that work under them. Managing People: A Practical Guide for Front-Line Managers is designed for both new managers and for NVQ/SVQ Level 4 students. It is also appropriate for the first stages of Foundation Degrees and for HND courses combining academic study with workplace learning.
Download or read book Industrial and Labor Relations Review written by and published by . This book was released on 2004 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Employee Relations in Foreign Owned Subsidiaries written by H. Tüselmann and published by Springer. This book was released on 2007-07-18 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uses new research to examine performance implications of different employee relations in German firms in the UK, Are they using the liberal institutional system for employee relations in the UK to escape the heavily regulated system in Germany? The authors explore best practice approaches common to the best performing subsidiaries.
