Download or read book Manager s Guide to Operations Management written by John Kamauff and published by McGraw Hill Professional. This book was released on 2009-10-09 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: The secrets to improving operations while maintaining the highest quality How do you operate at maximum efficiency with minimum cost? Manager’s Guide to Operations Management addresses one of the most pressing business issues of our time by offering easy-toimplement advice on creating the most effective, streamlined operations possible. This quick-reference guide explains how to: Improve your production processes Boost quality using the Six Sigma approach Manage supply chains and inventory Forecast, plan, and schedule efficiently With Manager’s Guide to Operations Management, you have the tools you need to ensure a smooth, steady work flow while producing products and services of the highest quality—the secret to business success.
Download or read book Practical Guide to Operations Management written by Eng. Yasir I. Kashgari and published by Lulu.com. This book was released on 2019-07-31 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical Guide To Operations Management This book discusses the practical and useful methods for operations management. It describes the ways the managers and employees need to accomplish their work. It discusses the administration, planning, strategy methods for the operations management. The book shows the operational environmental effects and causes. Operations project management is discussed with its trends, planning, implementation and leading. It focuses on the operational management of a firm or corporation. A discussion of the products and services of this operational management is accomplished. The Total quality management is described with the ISO 9000 and the operations financial management. The book could be unique because it could be a guide for managers and employees with practical consideration in how to make the job done, in operations fields. It concern in practical methods and procedures that could be followed, with some theoretical principals for general and operations management.
Download or read book Operations Management Practical Guide written by and published by . This book was released on 2013 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Operations Advantage written by Nigel Slack and published by Kogan Page Publishers. This book was released on 2017-04-03 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study and practice of operations has shifted to reflect the new challenges and uncertainties of how to thrive in today's ever-changing world. The Operations Advantage identifies the most significant challenges to the practice of operations management and gives guidance on how businesses can respond. Leaders need to link the strategic objectives of the business clearly and logically to its operations performance objectives. The book presents a series of ten activities that will help them to do this and therefore make operations work better, such as designing and configuring internal processes and resourcing the operations appropriately. Based on the global teaching, training and consultancy conducted by the author, The Operations Advantage looks at the application of operations management across a range of sectors, including finance, healthcare, professional services, oil and gas industries. Although these diverse sectors require operations practitioners to apply knowledge in different ways, they essentially deal with the same set of processes. The book is an indispensable and unique guide for anyone with an operational role in any organization, as well as operations management students and academics.
Download or read book Process Excellence for It Operations written by Pratfull Verma and published by Process Excellence for It Operations. This book was released on 2013-12 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.
Download or read book Pricing and Profitability Management written by Julie Meehan and published by John Wiley & Sons. This book was released on 2011-06-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The practical guide to using pricing and profitability management to build a better business A comprehensive reference for any business professional looking to understand the capabilities and competencies required for effectively managing pricing and profitability, Pricing and Profitability Management explains how to determine the right approach, tools, and techniques for each of six key categories (pricing strategy, price execution, advanced analytics and optimization, organizational alignment and governance, pricing technology and data management, and tax and regulatory effectiveness). Exploring each category in detail, the book addresses how an integrated approach to pricing improvement can give a sustainable, competitive advantage to any organization. The ultimate "how to" manual for any executive or manager interested in price management, the book presents a holistic, comprehensive framework that shows how integrating these pricing categories into a cohesive program leads to impressive gains that cannot be achieved through a single-pronged approach. Presents a comprehensive framework for more effectively managing pricing and profitability Identities the six key categories of pricing and profitability management Shows you how to gain a competitive edge by managing pricing and profitability Taking a comprehensive view of pricing, companies can position themselves to tap a vast source of shareholder value—the ability to set and enforce profitable prices, not just once, but again and again in response to marketplace changes and evolving business needs—and this book will show you how.
Download or read book Operations Management written by Sorin Dumitrascu and published by . This book was released on 2017-07-07 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Think of the businesses and nonprofit organizations that you admire. What makes them so impressive? It's rarely a question of only marketing or finance. Excellent operations need to be in place if an organization is to meet and exceed the expectations of its customers.But what exactly is meant by "operations?" Operations include all the activities required by an organization to create goods or services and deliver them to the intended users or customers.There are many different methods of presenting the operations function and its many subfunctions. These vary between industries and organizations. In this course, the differences and complexities in operations management are minimized for the sake of simplicity.When customers walk into a shop and look at the products for sale, they probably aren't aware of the level of work that is involved in getting a product onto the shelf. They want to pay a fair price for the item and expect it to fulfill its purpose. Millions, if not billions, of similar transactions happen everyday as products are bought and sold.Each product's journey to the market has been strategically planned, revised, and supervised in great detail. This process is known as product and service management. It is a managerial approach that companies use to understand how best to develop new products and services, and manage existing and mature ones.The operations section of an organization deals with product and service management. How operations management interfaces with product and service management varies from organization to organization, depending on the industry and whether it's a product or service being produced.In this course, the complexities, differences, and nuances of product and service management, are presented in a deliberately scaled-back manner for instructional and training purposes.Product and service management has a key role to play in the operations management function. In addition, it often exerts influence on the marketing function.In an ideal situation, the idea for a new product will come from customers. Marketing will deliver the product concept to operations, where it will be designed, developed, and finally supplied to the market. Once the customer interacts with the product, marketing and sales become responsible for it again.To further your understanding of product and service management, this course covers the product and service life cycle, the development of new products, and how to manage existing and mature products.Operations and Supply Chain ManagementThe overall performance of a business can be determined by the effectiveness of its supply chain management. This is an integral part of operations management. It involves the coordination of multiple areas of business within a company in order to serve the market in the best possible manner. Supply chain management includes procurement, production operations - the actual production of goods - and logistics.There are several methods to illustrate supply chains that are related to services and products in an organization. These methods differ from organization to organization, as well as between manufacturing and service industries.All companies need to acquire and maintain inventory to produce their goods or to provide their services. These supplies enable the company to function. Inventory can be made up of raw materials, work in progress, and finished goods. Inventory levels have to be managed carefully. A company must always have the right levels of inventory at the right time.If a company has too much inventory, it ends up paying extra storage costs.But if the company has too little inventory, it may not be able to meet customer orders. Finding the balance between meeting customer demand and minimizing costs is crucial.
Download or read book Call Center Operations Management Handbook and Study Guide written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2004 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. The Call Center Operations Management Handbook and Study Guide provides this solid foundation through an examination of key performance indicators, call center planning and management processes, call center technology and facilities management. The guide begins with an explanation of service level and response time -- key objectives that measure the accessibility of the center. A detailed examination of other key performance indicators follows. The third section of the guide provides an in-depth discussion of the planning and management processes upon which call center operations depend, including forecasting, staffing and scheduling. The guide then transitions from processes to technology with an integrated look at the technologies present in the best of today's centers. The guide closes with site selection, call center design, health and safety issues, and disaster recovery principles.
Download or read book Managing Business Communications written by Chartered Management Institute and published by Profile Books. This book was released on 2015-04-09 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Clear and effective communication within and beyond organisations has always been a crucial business driver, and as communication channels proliferate and the speed of communication increases, getting your message across has never been more important. Using the series' trademark mix of checklists and thinker profiles, the guide looks at different types of business communications - written, verbal and external - and also focusses on the challenges of cross-cultural and virtual communication, and websites and social media. Topics covered include: report writing, running meetings, presentations, negotiation, PR and media interview planning, influencing, crisis communications and much more.
Download or read book The Practical Guide To World Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Download or read book Business Process Management written by John Jeston and published by Routledge. This book was released on 2014-01-21 with total page 689 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook provides organisational leadership with an understanding of business process management and its benefits to an organisation. It provides a practical framework, complete with a set of tools and techniques, to successfully implement business process management projects.
Download or read book Managing Business Transformation written by Melanie Franklin and published by IT Governance Ltd. This book was released on 2011-10-04 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understand change - how to define clear goals and quantify the benefits. Plan and prepare for change - how to create a change plan, communicate it and manage the impact of change. Implement change - how to build an effective change team and obtain the buy-in of your staff. Embed the change - how to return to the new 'business as usual'.
Download or read book Airline Operations written by Peter J. Bruce and published by Routledge. This book was released on 2017-11-15 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a range of international industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal and disrupted airline operations. The first part outlines the importance of the regulatory framework underpinning airline operations, exploring how airlines structure themselves in terms of network and business model. The second part draws attention to the operational environment, explaining the framework of the air traffic system and processes instigated by operational departments within airlines. The third part presents a comprehensive breakdown of the activities that occur on the actual operating day. The fourth part provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes, and technologies likely to be significant in airline operations. Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines.
Download or read book Operations management for executives written by Philip Moscoso and published by McGraw-Hill Interamericana de Espana, SL. This book was released on 2017-10-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operations Management for Executives reveals all that managers should know to be able to turn the operations of their companies into a source of competitive advantage. Understanding operations is key to improve how any organization actually works. In fact, excellence and innovation in operations have played an essential role in many of the great success business stories of our time: Zara, Ikea, Dell, Amazon, Toyota, Alibaba. In this book, the authors explain operations management from a general management standpoint. They provide a practical guidebook focused on: •Understanding the key concepts and methodologies •Avoiding unnecessary technicalities•Analyzing the impact of operations in all areas of a company•Revealing key levers to help managers realize the full potential of their companies. This book covers traditional areas in operations management, such as process design, capacity analysis, inventory management and queueing theory, or quality management. In addition, you’ll find advanced topics such as lean management, procurement, supply chain management, as well as aspects that are seldom addressed in other operations books, such as project management, human and organizational factors in operations, and operations innovation.
Download or read book Managing Six Sigma written by Forrest W. Breyfogle, III and published by John Wiley & Sons. This book was released on 2000-10-11 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advance Praise for Managing Six Sigma "This book is a unique blend of practical knowledge and cultural change, revolution and evolution strategies. I recommend that serious managers buy the book, spend some serious time reading, and then go out and use its lessons to make a name for themselves."-William Baker, Benchmarking/Knowledge Transfer Office, Raytheon Corporation "I believe Managing Six Sigma will be the new reference standard for the quality movement in coming years."-Robert T. Hunter, Executive Vice President, Rehnborg Center for Nutrition and Wellness "[The authors'] step-by-step process for integrating the tools of Six Sigma takes the mystery out of this methodology and, by itself, makes this book worth having."-Dennis Adsit, PhD, Vice President, Quality, Intuit "Breyfogle's Six Sigma deployment methodology is explained in detail for four different business processes: manufacturing, service, transactional, and development. . . . His 21-step plan for each business process is explained in a way that allows any type of company to perform a successful implementation."-Mark Feller, Director of Quality, Baker Electronics "Breyfogle teaches not only the wider application but also the deeper implications and in-depth implementation of Six Sigma deployment in organizations large and small."-Ram Josyula, President, gelrad.com Managing Six Sigma is the only book that provides both detailed coverage of Six Sigma techniques and effective methods for managing those who implement Six Sigma. With real-world case studies recounting the triumphs and pitfalls encountered during successful implementations at Motorola and General Electric-plus plans, checklists, and metrics to speed up the implementation process-this rich resource helps managers solve problems effectively and ensure a fast, smooth, and successful Six Sigma implementation.
Download or read book Practical Guide to Operations Management Turkish Edition written by Eng. Yasir Kashgari and published by Createspace Independent Publishing Platform. This book was released on 2018-06-28 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses the practical and useful methods for operations management. It describes the ways the managers and employees need to accomplish their work. It discusses the administration, planning, strategy methods for the operations management. The book shows the operational environmental effects and causes. Operations project management is discussed with its trends, planning, implementation and leading. It focuses on the operational management of a firm or corporation. A discussion of the products and services of this operational management is accomplished. The Total quality management is described with the ISO 9000 and the operations financial management. this book was translated using Google document translation.
Download or read book A Practical Guide for Improving Sales and Operations Planning written by Harpal Singh and published by Arkieva. This book was released on 2009 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: The S&OP process is normally the core tactical planning process for a business. Our belief is that an effective S&OP process is the key to running an effective supply chain. An effective S&OP process provides the necessary framework for introducing initiatives like Six Sigma and lean manufacturing because the S&OP provides a framework to identify areas that need improvement. We have laid out the supply chain improvement process as a series of logical steps that culminate in the implementation of a Sales and Operations Planning (S&OP) business process. Each step of our improvement process is designed to provide value to the business, and is easy to digest. Taken together, the five steps provide a structured path for improving S&OP.
