Download or read book Onboarding Champions written by James Mueller and published by . This book was released on 2021-01-12 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Onboarding Champions is the essential guidebook for nonprofit board members and executives. It challenges board members to become champions of governance and provides a roadmap to get there. Author James Mueller identifies seven principles of highly effective boards: Culture: E very board has a culture-either by default or intention. Culture is the foundation upon which sound governance is built. Through rich storytelling, observation, and advice Mueller explains how to build a solid culture rooted in sound core values. Character: The time to screen for character is before a board member is seated. Too often, assumptions are made of a person's character based upon the first impression or just because they are willing to serve on the board. Mueller challenges us not to be shy about assessing prospective members' character during recruitment . Competence: It is vital for a board to genuinely examine the board member competencies it needs to become a highly effective board. Mueller shows us how to look beyond business acumen to identify, define, and seek out competences that will have a transformative effect on a board's ability to govern. Connections: When their organizations fail to access the levels of support they need to thrive, they often assume that they just need more visibility. The deeper truth is that they need to develop a band of believers among a cross-section of potential constituencies. Mueller describes four types of constituencies from which boards need to recruit in order to develop greater organizational support. Composition: Building a strong board that embodies the character, competence, connections, and diversity that organizations need to thrive is not a complicated process. The approach is straightforward, but it takes time and discipline to do it right. Mueller walks us through insights he has derived over four decades to help us succeed at building championship boards. Continuity: Knowledge of how a nonprofit is organized, functions, and performs over time is critical to sound governance decision-making. Mueller discusses how board members must understand how their organization is uniquely wired in order for them to make informed decisions, especially when the stakes are high. Collaboration: Collaboration is the mindset that enables us to work together cooperatively to advance the causes we serve-whether internally or with other organizations. Mueller describes how to cultivate and sustain the collaborative mindset and the benefits it bestows upon organizations that practice it. In describing Onboarding Champions, international nonprofit governance consultant Steven Bowman writes: James Mueller is a masterful executive, board member, and high-level consultant to nonprofit organizations, and this shines through in his latest book, Onboarding Champions. He gets right into the heart of the matter in the first chapter-boom!-creating board culture, a topic that is just now starting to find its way into the boardroom. James asks incredibly insightful questions throughout the book that can unlock strategic conversations around recruitment, selection, and onboarding of new directors-and provides practical exercises that can give insight into your own situation!
Download or read book Onboarding Matters written by Donna Weber and published by Springboard in LLC. This book was released on 2021-05-04 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers. Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, higher solution adoption, and increased customer lifetime value. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding(TM) framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage. "Onboarding Matters provides an impactful framework as well as practical tips and valuable resources to perfect the art and science of a superior onboarding process. It's a must read for anyone who cares about Customer Success." Ashvin Vaidyanathan, Chief Customer Officer, Gainsight "Onboarding Matters, by Donna Weber, is the leading guide for anyone seeking to create a high-impact onboarding program. The book is a step-by-step blueprint for orchestrating Customer Success from day one. I always say that customer onboarding is the beginning of churn or success, and Donna's book takes you through the why and the how. A must-read with clear examples and resources to apply to your organization." Emilia D'Anzica, Founder, Growth Molecules Buy this book today and use its practical guidance and detailed templates to start building your own customer onboarding practice.
Download or read book Onboarding Champions written by and published by . This book was released on 2021 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Onboarding Champions is the essential guidebook for nonprofit board members and executives. It challenges board members to become champions of governance and provides a roadmap to get there. Author James Mueller identifies seven principles of highly effective boards: Culture: E very board has a culture-either by default or intention. Culture is the foundation upon which sound governance is built. Through rich storytelling, observation, and advice Mueller explains how to build a solid culture rooted in sound core values. Character: The time to screen for character is before a board member is seated. Too often, assumptions are made of a person's character based upon the first impression or just because they are willing to serve on the board. Mueller challenges us not to be shy about assessing prospective members' character during recruitment . Competence: It is vital for a board to genuinely examine the board member competencies it needs to become a highly effective board. Mueller shows us how to look beyond business acumen to identify, define, and seek out competences that will have a transformative effect on a board's ability to govern. Connections: When their organizations fail to access the levels of support they need to thrive, they often assume that they just need more visibility. The deeper truth is that they need to develop a band of believers among a cross-section of potential constituencies. Mueller describes four types of constituencies from which boards need to recruit in order to develop greater organizational support. Composition: Building a strong board that embodies the character, competence, connections, and diversity that organizations need to thrive is not a complicated process. The approach is straightforward, but it takes time and discipline to do it right. Mueller walks us through insights he has derived over four decades to help us succeed at building championship boards. Continuity: Knowledge of how a nonprofit is organized, functions, and performs over time is critical to sound governance decision-making. Mueller discusses how board members must understand how their organization is uniquely wired in order for them to make informed decisions, especially when the stakes are high. Collaboration: Collaboration is the mindset that enables us to work together cooperatively to advance the causes we serve-whether internally or with other organizations. Mueller describes how to cultivate and sustain the collaborative mindset and the benefits it bestows upon organizations that practice it. In describing Onboarding Champions, international nonprofit governance consultant Steven Bowman writes: James Mueller is a masterful executive, board member, and high-level consultant to nonprofit organizations, and this shines through in his latest book, Onboarding Champions. He gets right into the heart of the matter in the first chapter-boom!-creating board culture, a topic that is just now starting to find its way into the boardroom. James asks incredibly insightful questions throughout the book that can unlock strategic conversations around recruitment, selection, and onboarding of new directors-and provides practical exercises that can give insight into your own situation!
Download or read book Effective Onboarding written by Norma Davila and published by Association for Talent Development. This book was released on 2018-09-18 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Onboarding turns the key, opening the door to talent development Investing in onboarding means investing in employee success and the business of the future. Effective onboarding programs both increase and facilitate employee engagement and business results; onboarding shortens the employee learning curve by increasing job knowledge. If you need to design, revise, or expand your company’s onboarding program, Effective Onboarding offers a simple-to-follow path forward. Talent development experts Norma Dávila and Wanda Piña-Ramírez combine their significant consulting experience and the latest onboarding trends to create a single source for onboarding best practices, job aids, templates, and checklists. Also included are examples and stories based on real-life situations the authors have encountered in their practice. While many books about onboarding limit their approach to employee recruitment and selection, this book is more comprehensive, following employees through their first year on the job. Effective Onboarding clarifies the differences between orientation and onboarding, describes how to build a business case for your onboarding program, and guides you to design, implement, evaluate, and sustain the program that’s right for your organization. Effective Onboarding is part of a new ATD series, What Works in Talent Development, which addresses the most critical topics facing today’s talent development practitioners. Each book in the series is written for trainers, by trainers, and offers a clear, step-by-step path to solve real issues.
Download or read book Onboarding Matters written by Donna Weber and published by Springboard in LLC. This book was released on 2021-06 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that. Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers. Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, higher solution adoption, and increased customer lifetime value. In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding(TM) framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage. "Onboarding Matters provides an impactful framework as well as practical tips and valuable resources to perfect the art and science of a superior onboarding process. It's a must read for anyone who cares about Customer Success." Ashvin Vaidyanathan, Chief Customer Officer, Gainsight "Onboarding Matters, by Donna Weber, is the leading guide for anyone seeking to create a high-impact onboarding program. The book is a step-by-step blueprint for orchestrating Customer Success from day one. I always say that customer onboarding is the beginning of churn or success, and Donna's book takes you through the why and the how. A must-read with clear examples and resources to apply to your organization." Emilia D'Anzica, Founder, Growth Molecules Buy this book today and use its practical guidance and detailed templates to start building your own customer onboarding practice.
Download or read book Product Led Onboarding written by Ramli John and published by Productled Press. This book was released on 2021-06-04 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: When you borrow a plate from grandma, does she ask you to pay a deposit? Of course not. Likewise, blocking your non-paying ("freemium") customers from the core experience of your product, is like chopping your own leg off while running a marathon. Yet, this is just one of the crucial mistakes that most SaaS companies make right off the bat. Think about it. Do YOU have... Stalled accounts taking up valuable space? Sub-par clients who only expect freebies and don't ever use the full features of your product? Low conversion from free accounts to paid? Then, you might have a shot-yourself-in-the-foot problem. In this book, you'll find the easy, 6-step formula you can apply to your operations today that can change absolutely everything. You'll be able to count your company among giants like Mixpanel, Ubisoft, and Outsystems when you: Captivate clients' attention from the get-go. Make it easier for clients to get good at using your software so they are more likely to use it. Create a fool-proof checklist to make your product go viral. Match services with behaviors, and get users addicted to your product. Win rave reviews by making clients feel like VIPs. Use this strategy at each level in your team to supercharge its effect. Rinse and repeat, and watch your business grow while you sleep. In short, you'll discover why putting your customer first is the ultimate secret to growing your company. And how you can achieve astronomical conversions and customer loyalty without even trying. Check out what others are saying:
Download or read book ECGBL 2020 14th European Conference on Game Based Learning written by Panagiotis Fotaris and published by Academic Conferences limited. This book was released on 2020-09-24 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of contributors to the 14th European Conference on Games Based Learning (ECGBL 2020), hosted by The University of Brighton on 24-25 September 2020. The Conference Chair is Panagiotis Fotaris and the Programme Chairs are Dr Katie Piatt and Dr Cate Grundy, all from University of Brighton, UK.
Download or read book Beyond Knowledge Management written by Jay Liebowitz and published by CRC Press. This book was released on 2016-04-19 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although knowledge management (KM) has already helped numerous organizations achieve competitive advantages, many organizations have yet to embark on their knowledge management journey. Geared for executives and senior managers, Beyond Knowledge Management: What Every Leader Should Know is concise and easy-to-read. It looks at 10 areas where organi
Download or read book Product Focused Software Process Improvement written by Regine Kadgien and published by Springer Nature. This book was released on 2024-01-02 with total page 537 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 24th International Conference on Product-Focused Software Process Improvement, PROFES 2023, which took place in Dornbirn, Austria, in December 2023. The 21 full technical papers, 8 short papers, and 1 poster paper presented in this volume were carefully reviewed and selected from 82 submissions. The book also contains one tutorial paper, 12 and workshop papers and 3 doctoral symposium papers. The contributions were organized in topical sections as follows: Part I: Software development and project management; machine learning and data science; software analysis and tools; software testing and quality assurance; security, vulnerabilities, and human factors; Part II: Posters; Tutorials; 2nd Workshop on Computational Intelligence and Software Engineering (CISE 2023); 2nd Workshop on Engineering Processes and Practices for Quantum Software (PPQS’ 23); doctoral symposium.
Download or read book Ally Up written by Di Ciruolo and published by Morgan James Publishing. This book was released on 2021-05-04 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ally Up teaches what every business should know about diversity, equity, and inclusion.
Download or read book Diversity Equity and Inclusion at Work written by George B. Cunningham and published by Taylor & Francis. This book was released on 2023-10-10 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diversity, Equity, and Inclusion at Work is a comprehensive, accessible text focusing on DEI and how they influence employees’ access to work, their experiences in the workplace, and the outcomes for teams and organizations. The book examines the differences in opportunities and experiences among different groups as well as the ways managers can create more diverse, equitable, and inclusive workplaces. The book takes a multilevel approach and breaks down the issues to consider the micro-, meso-, and macro-level factors of DEI. The book is structured around three parts. The first section offers an overview of the foundations of DEI, including an overview and its relevance for aspiring managers, theoretical tenets of diversity, research in the area, and the constructs of bias. In the second section, the author examines the various forms of diversity, including race, gender, age, disability, appearance, sexual orientation and gender identity, religion, and social class. The final part supports the reader in thinking through strategies for reducing bias, creating diverse and inclusive workplaces, and ways organizations can impact the DEI in their communities. Pedagogical features include the following: ■ DEI at Work cases to open each chapter ■ DEI in Practice to connect theory to real-life examples ■ Different Point of View boxes to present alternative perspectives ■ Expert Perspectives to hear from professionals in the field ■ Further reading and web resources to take extended learning opportunities ■ Review questions to test knowledge
Download or read book Transitioning Into Hospital Based Practice written by Mona N. Bahouth and published by Springer Publishing Company. This book was released on 2012-11-20 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Print+CourseSmart
Download or read book Onboarding for managers written by Herbert Reiß and published by Springer Nature. This book was released on 2022-11-15 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you start in a new leadership role? In this book, the author presents methods and processes of optimal onboarding that have proven themselves in his numerous leadership roles and in consulting. He shows in a very practical and easy-to-implement way how leaders create strong trust relationships in teams from the very first hour. This leads to high intrinsic motivation in a very short time and is an indispensable prerequisite for high performance and good cooperation. Clear explanations alternate with specific recommendations for action. A practical work with many tips on how optimal onboarding can be achieved relatively easily, supported by tools, methods, checklists and practical examples. A valuable guide for young leadership talent facing their first leadership role, whether as a team leader or supervisor, developed from within a team or as a new leader of another team, but also for leaders aspiring to greater leadership responsibility within their own organisation
Download or read book Summary of Onboarding Matters by Donna Weber written by getAbstract AG and published by getAbstract AG. This book was released on 2022-01-05 with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies that disregard their customers shouldn’t be surprised when they move on to other firms in the constant surge of customer churn. No one likes being ignored, especially buyers of sophisticated services, software or high-tech products with complex installation or use requirements. Frustrated customers will abandon these products, turning your software to shelfware. Although author Donna Weber tends to use jargon, she does a thorough job of explaining her process for training and retaining clients and for developing a supportive onboarding program that answers customers’ questions proactively to eliminate potential dissatisfaction. This officially licensed summary of Onboarding Matters was produced by getAbstract, the world's largest provider of book summaries. getAbstract works with hundreds of the best publishers to find and summarize the most relevant content out there. Find out more at getabstract.com.
Download or read book Customer Loyalty Programmes and Clubs written by Stephan A. Butscher and published by Routledge. This book was released on 2017-05-15 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: In every industry, and any company, customer loyalty marketing is an important pillar of corporate strategy. This second edition of Customer Loyalty Programmes and Clubs, explains how the key to effective protection against competition lies in identifying and offering your customers the right combination of financial and non-financial benefits. Stephen Butscher has reviewed the developments that have taken place since his original successful step-by-step guide was published and now includes 'pricing for customer loyalty' and 'e-loyalty' along with extra case studies. He takes you through all the necessary stages to research, plan and launch a programme that builds and develops the relationship between you and your customers, and emphasises value measurement and selection of the right benefits, enabling you to integrate the loyalty programme into every part of your organization. Customer Loyalty Programmes and Clubs includes case studies from some of the most successful companies, including Volkswagen Club, Kawasaki Riders Club, Swatch the Club, Porsche and many more.
Download or read book Strategy First written by Brad Chase and published by Greenleaf Book Group. This book was released on 2020-06-16 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Success Requires Strategy First In Strategy First, Brad Chase, the mind behind some of Microsoft’s largest and most successful initiatives, explains why building robust strategies is the imperative to business success. Chase leads readers through his easy-to-use strategy model, Strategy = E x mc2, which teaches readers the art of strategy—how to build and execute winning strategies relative to the competition. To supplement the model, Chase provides 5 key tips to strategy prosperity and over 50 examples from a broad range of businesses that help the reader think about how they can use his Strategy First toolkit. The author will inspire readers to examine the effectiveness of their current strategies, using the model that has served him in his distinguished career. Chase began his Microsoft tenure in 1987, where his award-winning marketing campaign promoting Windows 95 broke numerous records and his efforts as MSN.com’s leader prompted a turnaround of the site’s success. Chase ended his tenure at Microsoft in 2002 and since then has served as an advisor and/or board member to many companies, such as GE, Brooks, Expedia, and the Boys and Girls Clubs. Chase has also shared his Strategy First approach across the nation through speeches to executives at large and small businesses, incubators, and students at topflight MBA programs and at conferences.
Download or read book Product Led Growth written by Bush Wes and published by . This book was released on 2019-05 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Product-Led Growth is about helping your customers experience the ongoing value your product provides. It is a critical step in successful product design and this book shows you how it's done." - Nir Eyal, Wall Street Journal Bestselling Author of "Hooked"
