Download or read book Long Term Care Customer Service Instructor s Guide written by Rob Anderson and published by . This book was released on 2014-03-23 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rob Anderson has taken a fresh new approach to service of the elderly. His concise and clear suggestions and helpful check lists should make every front office, manager and nurse more effective and empathetic.

Download or read book Inservice Education written by United Hospital Fund of New York. Nursing Home Trainer Program and published by . This book was released on 1973 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Training Manual for a Rehabilitation Program in a Nursing Home and an Extended Care Facility written by Illinois. Bureau of Personal and community Health. Rehabilitation Education Service and published by . This book was released on 1967 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Nursing Home Trainer Program Information Service written by United Hospital Fund of New York. Nursing Home Trainer Program and published by . This book was released on 1972 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Nurse Aide Training Program for Michigan Nursing Homes written by and published by . This book was released on 1981 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Evaluation of an In service Training Course for Nursing Home Aides written by Mary Elizabeth Faircloth and published by . This book was released on 1968 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Long Term Care Customer Service Participant Workbook written by Rob Anderson and published by . This book was released on 2014-03-23 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: NOTE: PLEASE ALSO SEE THE INSTRUCTOR'S GUIDE. The Long Term Care Customer Service Improvement Program is designed to accelerate your skills and your resident's satisfaction. This course includes:• A systematic and simple method for improving customer service skills• Learning sessions as short as 15 minutes • Practical skills you can apply immediately to improve how you work with your colleagues and your residentsThe Customer Service Improvement Program provides consistent reinforcement of what's learned through dozens of role plays and other learning exercises, testing, repetition of the basic principles and immediate application.The evidence-based curriculum is designed to meet the objectives of key national long term care initiatives including the Advancing Excellence in America's Nursing Homes Campaign, Quality Assurance and Performance Improvement (QAPI), and the AHCA Quality Initiative.Through careful study of the dozens of 15 minute learning modules you will learn the importance of:1. Skillfully Resolving Intercultural Conflict2. Employing Strategies for Handling Conflict3. Asserting Yourself Respectfully4. Identifying Your Conflict "Style"5. Using Active Listening Skills Effectively6. Overcoming Barriers to Listening and Understanding7. Learning Why You Aren't Listening to Others8. Developing Rapport with Different Personality Types9. Managing Your Attitude10. Avoiding "Rapport Killer" Words and Phrases11. Tailoring Communication to Fit a Customer12. Improving Customer Interactions13. Managing Stress in a Long Term Care Facility14. Relaxing with Visualization and Abdominal Breathing 15. Understanding Who the Customers in Your Facility Are16. Communicating with Authority and Credibility17. Demonstrating the Power of Friendliness and Approachability18. Providing Excellent Customer Service at Mealtimes19. Understanding The Costs of a Dissatisfied Customer20. Identifying Customer Touch Points21. Adhering to Your Facility's Dress Code22. Reducing the Risk of Lawsuit23. Placing Your Facility Above the Competition24. Employing the Power of First Impressions25. Understanding Customer Expectations26. Building Relationships with Empathy and Compassion 27. Understanding Emotional Triggers28. Creating Unforgettable Customer "Experiences"29. Learning to Ask Questions Effectively30. Employing Strategies to Manage Difficult Customers31. Taking Effective Steps to Resolve Complaints...And many other critical skillsHuman beings are complex and our behavior consistently misunderstood. To enhance how we work together takes time and commitment. The Customer Service Improvement Program is an effective tool you can use to improve your skills and the lives of your residents.

Download or read book In service Training for Nursing Home Personnel written by Janis B. Eldredge and published by . This book was released on 198? with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Mental Health Principles and Training Techniques in Nursing Home Care written by and published by . This book was released on 1972 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Compilation of Federal Requirements for Skilled Nursing Home Facilities written by United States and published by . This book was released on 1971 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book In service Training written by Kirk Gulledge and published by . This book was released on 1977 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Administrators of Nursing and Personal Care Homes written by Bernice Gibson Brown and published by . This book was released on 1973 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Coordinated Home Care Training Manual written by University of Michigan. Dept. of Community Health Services and published by . This book was released on 1966 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Training Manual for a Rehabilitation Program in a Nursing Home and an Extended Care Facility written by Illinois. Department of Public Health. Rehabilitation Education Service and published by . This book was released on 1967 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Resources in Education written by and published by . This book was released on 1989 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Effectiveness of an In service Training Program on Improving the Knowledge and the Attitudes of Nursing Home Aides Toward the Elderly written by Jean E. Thompson and published by . This book was released on 1982 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Nursing Homes Health departments written by United States. Public Health Service. Division of Chronic Diseases and published by . This book was released on 1963 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: