Download or read book NHS Complaints Managers written by Clare Xanthos and published by Universal-Publishers. This book was released on 2004 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thesis is an interdisciplinary study of the conflicts and tensions in the role of NHS complaints managers. The thesis sets out to explore the contradictions inherent in the role of complaints managers and the ways complaints managers deal with these contradictions. The interdisciplinary theoretical underpinning of the research is informed by conceptualizations of the complaints manager in the specific socio-legal sense of 'complaints handler'/ third-party dispute handler;' a broader public administration framework, of 'administrator'/ bureaucrat, and finally a wide-ranging sociological/ social psychological framework, as 'social actor'. Thus the thesis draws on an eclectic range of literature from socio-legal studies, public administration, sociology, and social psychology. It also draws on non-theoretical social policy literature in relation to the policy context of the thesis. In relation to methodology, the research uses a qualitative approach. It is based on in depth telephone interviews recorded with thirty NHS complaints managers, which were transcribed verbatim and are the focus of systematic analysis. The complaints managers' interviews are supplemented with documentary analysis of job descriptions and person specifications of NHS complaints managers and email interviews with 'NHS complaints experts' (who are not complaint managers) who have a specialist knowledge of the complaints manager role. Three key areas emerged as the principal findings of the research: *The complaints manager's role encompasses inherent contradictions, regardless of the personal style or individual approach of the complaints manager; *Complaints managers exhibited opposing stances (that is very different responses/ reactions) to the inherent contradictions in their role in relation to 'organization orientation' versus 'complainant orientation'; *There were different types of complaints managers. Accordingly, a typology of complaints managers was generated with specific reference to their responses and reactions to the inherent contradictions in their role, in terms of complainant orientation versus organization orientation. In conclusion, the thesis argues that there are without doubt fundamental contradictions in the role of NHS complaints managers in terms of reconciling complainants' rights with organizational requirements. However, ultimately, individual complaints managers respond and react very differently to the inherent contradictions in their role.
Download or read book Hospital Management written by and published by . This book was released on 1919 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Oxford Handbook of General Practice written by Chantal Simon and published by Oxford University Press. This book was released on 2020-06-16 with total page 1173 pages. Available in PDF, EPUB and Kindle. Book excerpt: The well-loved Oxford Handbook of General Practice is a lifeline for busy GPs, medical students, and healthcare professionals. With hands-on advice from experienced practitioners, this essential handbook covers the entire breadth and depth of general practice in small sections that can be located, read, and digested in seconds. Now in its fifth edition, the Handbook has been fully revised to reflect the major new developments shaping general practice today. Fully updated with the latest guidelines and protocols, this edition offers even more full colour diagrams and tables, and colour-coded chapters on general practice (green), clinical topics (purple), and emergencies (red). Covering the whole of general practice from practice management to hands-on advice dealing with acute medical emergencies, this comprehensive, rapid-reference text will ensure that everything you need to know is only a fingertip away.
Download or read book Churchill s Guide to UK Medicolegal Essentials E Book written by Vanessa Machin and published by Elsevier Health Sciences. This book was released on 2023-07-28 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Churchill's Guide to UK Medicolegal Essentials provides a no-nonsense guide to managing those everyday clinical scenarios that have potential or obvious legal implications. With a clear, practical and easy-to-read style, it takes you through everything that you need to know including the UK legal systems, complaints handling, clinical governance and risk management, disciplinary procedures, and how the law relates to alcohol, drugs, mental health and end of life. This is an ideal book for medical, nursing, dental and paramedic students preparing for exams or interviews, all grades of healthcare professionals, police staff, and anyone needing a brief overview of the legal intricacies of medical practice. - Defines the law of England and Wales, Scotland and Northern Ireland - Provides tips on preparing a police statement, appearing in court and obtaining forensic samples - Scenarios and questions to bring the law to life - Filled with practical advice to help you understand and minimise risks to your practice - Covers risk management, which is central to Government health policies - Comprehensive update of all areas of medical law - New chapter on the Sexual Offences Act 2003 - New questions and scenarios to test your knowledge and understanding
Download or read book Annual Report of the Managers of the Middletown State Homeopathic Hospital written by New York. State Homeopathic Hospital, Middletown and published by . This book was released on 1918 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Annual Report of the Managers of the Middletown State Homeopathic Hospital at Middletown N Y to the State Commission in Lunacy written by Middletown State Homeopathic Hospital (N.Y.) and published by . This book was released on 1900 with total page 1580 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Medical Receptionists and Secretaries Handbook written by Mari Robbins and published by CRC Press. This book was released on 2017-11-22 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!
Download or read book Hospital Management written by and published by . This book was released on 1942 with total page 1090 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Complaints Controversies and Grievances in Medicine written by Jonathan Reinarz and published by Routledge. This book was released on 2014-12-17 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recent studies into the experiences and failures of health care services, along with the rapid development of patient advocacy, consumerism and pressure groups have led historians and social scientists to engage with the issue of the medical complaint. As expressions of dissatisfaction, disquiet and failings in service provision, past complaining is a vital antidote to progressive histories of health care. This book explores what has happened historically when medicine generated complaints. This multidisciplinary collection comprises contributions from leading international scholars and uses new research to develop a sophisticated understanding of the development of medicine and the role of complaints and complaining in this story. It addresses how each aspect of the medical complaint – between sciences, professions, practitioners and sectors; within politics, ethics and regulatory bodies; from interested parties and patients – has manifested in modern medicine, and how it has been defined, dealt with and resolved. A critical and interdisciplinary humanities and social science perspective grounded in historical case studies of medicine and bioethics, this volume provides the first major and comprehensive historical, comparative and policy-based examination of the area. It will be of interest to historians, sociologists, legal specialists and ethicists interested in medicine, as well as those involved in healthcare policy, practice and management.
Download or read book A Legal Framework for Caring written by Lucy Fletcher and published by Bloomsbury Publishing. This book was released on 1999-11-11 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is now considerable anxiety amongst nurses and allied health professionals as to how they should negotiate the potential minefield of legal niceties, professional dictates and diminishing resources in today's health service. Practitioners and students need a comprehensible introduction to legal and professional issues which is rooted in the realities of everyday practice. This book is a direct response to that need, with its clear exposition, practice-based case studies and an examination of the various Codes of Professional Practice.
Download or read book Report of two investigations by the Local Government Ombudsman for England and the Health Service Ombudsman for England written by Great Britain: Parliamentary and Health Service Ombudsman and published by The Stationery Office. This book was released on 2010-03-12 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: These are the reports of two cases which were jointly investigated by the Health Services and Local Government Ombudsmen,, both of which involve the provision of services by local council and by NHS trusts and both, to some extent, concern the actions of staff working in mental health services. The first involved Enfield Council and Barnet, Enfield and Haringey Mental Health Trust & Barnet and Chase Farm Hospitals NHS Trust. The other case involved Havering and the North East London Mental Health Trust. Neither case was upheld in respect of the Councils though partly upheld in respect of North East London Mental Health Trust
Download or read book A review of hospital billing and collections practices written by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Oversight and Investigations and published by . This book was released on 2004 with total page 1850 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book HOSPITAL COMMISSIONING AND OPERATIONS STANDARDS written by Dr. ZUBER M. SHAIKH and published by KY Publications. This book was released on 2021-03-30 with total page 686 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book has all non-clinical chapters, as for all clinical chapters I will be publishing the second book soon. These standards should be used by all healthcare service leaders in hospital commissioning, operations, quality improvement, patient safety and risk management.
Download or read book City of Flint v Board of Hospital Managers 377 MICH 681 1966 written by and published by . This book was released on 1966 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: 50414
Download or read book Vital Notes for Nurses written by Hilary Lloyd and published by John Wiley & Sons. This book was released on 2011-11-30 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vital Notes for Nurses: Principles of Care is an essentialguide for nursing students and newly qualified nurses. It providesa concise introduction to the essential principles of nursing care.It encourages nurses to examine the principles and evidenceunderlying nursing practice and equips them with a thoroughunderstanding of the complexities of patient care in differentenvironments of care. Principles of Care explores concepts of health andillness, conceptual frameworks for practice, principles of healthcare delivery, and professional standards. Key themes includeassessment and planning, implementation and evaluation, patienteducation and health promotion, decision making and riskmanagement, benchmarking, clinical effectiveness and practicedevelopment. * Examines assessment, planning and evaluation of care * Covers risk management and prioritisation of care * Addresses the use of NICE guidance and National serviceframeworks * Explores clinical effectiveness, practice development and qualityassurance * Includes learning objectives, scenarios and case studies
Download or read book Professional Accountability in Social Care and Health written by Roger Kline and published by Learning Matters. This book was released on 2012-04-24 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many social workers, health care staff and teachers maintain high standards of professionalism, often in stressful and challenging circumstances. However, research also reveals instances where individual practitioners and managers, or whole organisations, fail to act lawfully, ethically and/or carefully. This book addresses just those instances by providing guidance on how to maintain accountable professionalism in tricky "what if?" situations. Dilemmas are explored using case studies and the mosaic of legal rules and regulatory body requirements for accountable professionalism are also laid out. The book will appeal to students and newly qualified practitioners in teaching, health and social work and their managers.
Download or read book Medicolegal Essentials in Healthcare written by Jason Payne-James and published by Cambridge University Press. This book was released on 2009-11-26 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: An overview of those legal issues most relevant to individuals working in the healthcare professions.
