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Book Microsoft Operations Management Suite Cookbook

Download or read book Microsoft Operations Management Suite Cookbook written by Chiyo Odika and published by Packt Publishing Ltd. This book was released on 2018-04-20 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manage on-premises and cloud IT assets from one console Key Features Empower yourself with practical recipes to collect and analyze operational insights on Windows and Linux servers in your on premises datacenters and in any public cloud environments such as Azure and AWS. Build capabilities through practical tasks and techniques to collect and analyze machine data Address business challenges and discover means to accommodate workloads and instances in a low cost manner Book Description Microsoft Operations Management Suite Cookbook begins with an overview of how to hit the ground running with OMS insights and analytics. Next, you will learn to search and analyze data to retrieve actionable insights, review alert generation from the analyzed data, and use basic and advanced Log search queries in Azure Log Analytics. Following this, you will explore some other management solutions that provide functionality related to workload assessment, application dependency mapping, automation and configuration management, and security and compliance. You will also become well versed with the data protection and recovery functionalities of OMS Protection and Recovery, and learn how to use Azure Automation components and features in OMS. Finally you will learn how to evaluate key considerations for using the Security and Audit solution, and working with Security and Compliance in OMS. By the end of the book, you will be able to configure and utilize solution offerings in OMS, understand OMS workflows, how to unlock insights, integrate capabilities into new or existing workflows, manage configurations, and automate tasks and processes. What you will learn Understand the important architectural considerations and strategies for OMS Use advanced search query commands and strategies to derive insights from indexed data Make use of alerting in OMS such as alert actions, and available options for the entire lifecycle of the alert Discover some practical tips for monitoring Azure container service containers and clusters using OMS Review and use the backup options available through the Azure backup service, as well as data recovery options available through Azure Site Recovery (ASR) Understand how to advance important DevOps concepts within your IT organization Learn how to manage configurations and automate process Who this book is for This book is written for the IT professional and general reader who is interested in technology themes such as DevOps, Big Data Analytics, and digital transformation concepts. Azure and other cloud platform administrators, cloud professionals, and technology analysts who would like to solve everyday problems quickly and efficiently with hybrid management tools available in the Microsoft product ecosystem will derive much value from this book. Prior experience with OMS 2012 would be helpful.

Book Microservices with Docker on Microsoft Azure  includes Content Update Program

Download or read book Microservices with Docker on Microsoft Azure includes Content Update Program written by Boris Scholl and published by Addison-Wesley Professional. This book was released on 2016-06-24 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book + Content Update Program “Beyond just describing the basics, this book dives into best practices every aspiring microservices developer or architect should know.” —Foreword by Corey Sanders, Partner Director of Program Management, Azure Microservice-based applications enable unprecedented agility and ease of management, and Docker containers are ideal for building them. Microsoft Azure offers all the foundational technology and higher-level services you need to develop and run any microservices application. Microservices with Docker on Microsoft Azure brings together essential knowledge for creating these applications from the ground up, or incrementally deconstructing monolithic applications over time. The authors draw on their pioneering experience helping to develop Azure’s microservices features and collaborating with Microsoft product teams who’ve relied on microservices architectures for years. They illuminate the benefits and challenges of microservices development and share best practices all developers and architects should know. You’ll gain hands-on expertise through a detailed sample application, downloadable at github.com/flakio/flakio.github.io. Step by step, you’ll walk through working with services written in Node.js, Go, and ASP.NET 5, using diverse data stores (mysql, elasticsearch, block storage). The authors guide you through using Docker Hub as a service registry, and Microsoft Azure Container service for cluster management and service orchestration. Coverage includes: Recognizing how microservices architectures are different, and when they make sense Understanding Docker containers in the context of microservices architectures Building, pulling, and layering Docker images Working with Docker volumes, containers, images, tags, and logs Using Docker Swarm, Docker Compose, and Docker Networks Creating Docker hosts using the Azure portal, Azure Resource Manager, the command line, docker-machine, or locally via Docker toolbox Establishing development and DevOps environments to support microservices applications Making the most of Docker’s continuous delivery options Using Azure’s cluster and container orchestration capabilities to operate and scale containerized microservices applications with maximum resilience Monitoring microservices applications with Azure Diagnostics, Visual Studio Application Insights, and Microsoft Operations Management Suite Developing microservices applications faster and more effectively with Azure Service Fabric An extensive sample application demonstrating the microservices concepts discussed throughout the book is available online In addition, this book is part of InformIT’s exciting new Content Update Program, which provides content updates for major technology improvements! As significant updates are made to Docker and Azure, sections of this book will be updated or new sections will be added to match the updates to the technologies. As updates become available, they will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection. To learn more, visit informit.com/cup. How to access the Web Edition: Follow the instructions inside to learn how to register your book to access the FREE Web Edition.

Book Microsoft System Center Data Protection Manager Cookbook

Download or read book Microsoft System Center Data Protection Manager Cookbook written by Charbel Nemnom and published by Packt Publishing Ltd. This book was released on 2018-12-26 with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 60 recipes to achieve a robust and advanced backup and recovery solution leveraging SCDPM Key FeaturesAdapt to the modern data center design challenges and improve storage efficiencyEffective recipes to help you create your own robust architectural designs Solve data protection and recovery problems in your organizationBook Description System Center Data Protection Manager (SCDPM) is a robust enterprise backup and recovery system that contributes to your BCDR strategy by facilitating the backup and recovery of enterprise data. With an increase in data recovery and protection problems faced in organizations, it has become important to keep data safe and recoverable. This book contains recipes that will help you upgrade to SCDPM and it covers the advanced features and functionality of SCDPM. This book starts by helping you install SCDPM and then moves on to post-installation and management tasks. You will come across a lot of useful recipes that will help you recover your VMware and Hyper-V VMs. It will also walk you through tips for monitoring SCDPM in different scenarios. Next, the book will also offer insights into protecting windows workloads followed by best practices on SCDPM. You will also learn to back up your Azure Stack Infrastructure using Azure Backup. You will also learn about recovering data from backup and implementing disaster recovery. Finally, the book will show you how to configure the protection groups to enable online protection and troubleshoot Microsoft Azure Backup Agent. What you will learnInstall and prepare SQL Server for the SCDPM databaseReduce backup storage with SCDPM and data deduplicationLearn about the prerequisites for supported Hyper-V Server protectionIntegrate SCDPM with other System Center products to build optimal servicesProtect and restore the SCDPM databaseProtect your data center by integrating SCDPM with Azure BackupManually create online recovery points and recover production data from AzureProtect and learn about the requirements to recover Azure Stack with SCDPMWho this book is for If you are an SCDPM administrator, this book will help you verify your knowledge and provide you with everything you need to know about the new release of System Center Data Protection Manager.

Book Inside the Microsoft Operations Management Suite

Download or read book Inside the Microsoft Operations Management Suite written by Pete Zerger and published by . This book was released on 2016-02-29 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by some of world's foremost authorities on Microsoft cloud and management technologies, Inside The Microsoft Operations Suite is THE resource to help you master Microsoft's latest hybrid management platform. The book is an end-to-end deep dive into the full range of Microsoft Operations Management Suite (OMS) features and functionality, full of clear and concise descriptions, and many hands-on examples, complete with downloadable sample scripts.

Book Microsoft System Center 2012 R2 Operations Manager Cookbook

Download or read book Microsoft System Center 2012 R2 Operations Manager Cookbook written by Steve Beaumont (MVP) and published by Packt Publishing Ltd. This book was released on 2015-04-14 with total page 555 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are tasked with monitoring the IT infrastructure within your organization, this book demonstrates how System Center 2012 R2 Operations Manager offers a radical and exciting solution to modern administration.

Book Microsoft System Center Operations Manager Field Experience

Download or read book Microsoft System Center Operations Manager Field Experience written by Danny Hermans and published by Microsoft Press. This book was released on 2015-04-10 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Part of a series of specialized guides on System Center, this book focuses on Microsoft System Center Operations Manager. For the seasoned professional, it covers the role of the Operations Manager product, the best practices for working with management packs, how to use the reporting feature to simplify managing the product, how to thoroughly troubleshoot, and how to use and install Operations Manager in the Microsoft Azure Public Cloud environment.

Book Learn Microsoft Azure

    Book Details:
  • Author : Mohamed Wali
  • Publisher : Packt Publishing Ltd
  • Release : 2018-12-26
  • ISBN : 1789618436
  • Pages : 341 pages

Download or read book Learn Microsoft Azure written by Mohamed Wali and published by Packt Publishing Ltd. This book was released on 2018-12-26 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore various Azure services to build solutions that leverage effective design patterns Key FeaturesCreate, deploy, and host cloud applications on AzureUnderstand various Azure services that help you host serverless applicationsExplore practical examples to help you secure and troubleshoot your cloud environmentBook Description Azure is one of the leading public cloud service providers. Thanks to a number of Azure service updates, it continues to make advances in the realm of cloud computing. Learn Microsoft Azure starts with the fundamentals of cloud computing. You will learn to configure and set up the Azure infrastructure. As you make your way through the book, you'll explore Azure services, along with working on virtual memory systems (VMS) and deployment models. You will understand various services in the Azure ecosystem, such as Azure IoT and Azure Analytics, among others. An easy-to-follow introduction to various cloud design patterns will also add to your efficiency in designing cloud solutions. In the concluding chapters, you'll secure your virtual networks using Network security groups and configure Azure Active Directory (Azure AD) to set a custom domain name and company profile. By the end of this book, you will have learned to secure and troubleshoot your Azure cloud environment and be fully aware of best practices for Azure cloud administration. What you will learnUnderstand the cloud services offered by AzureDesign storage and networks in Azure for your Azure VMWork with web apps and Azure SQL databasesBuild your identity management solutions on Azure using Azure ADMonitor, protect, and automate your Azure services using Operation Management Suite (OMS)Implement OMS for Azure servicesWho this book is for Learn Microsoft Azure is for administrators, cloud engineers, and developers who want to get started with using Azure as their cloud platform and build cloud-based applications for their enterprises.

Book Briggs

    Book Details:
  • Author : Barry Briggs
  • Publisher : Microsoft Press
  • Release : 2016-01-07
  • ISBN : 1509301992
  • Pages : 112 pages

Download or read book Briggs written by Barry Briggs and published by Microsoft Press. This book was released on 2016-01-07 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you start? How should you build a plan for cloud migration for your entire portfolio? How will your organization be affected by these changes? This book, based on real-world cloud experiences by enterprise IT teams, seeks to provide the answers to these questions. Here, you’ll see what makes the cloud so compelling to enterprises; with which applications you should start your cloud journey; how your organization will change, and how skill sets will evolve; how to measure progress; how to think about security, compliance, and business buy-in; and how to exploit the ever-growing feature set that the cloud offers to gain strategic and competitive advantage.

Book Microsoft System Center 2016 Service Manager Cookbook

Download or read book Microsoft System Center 2016 Service Manager Cookbook written by Anders Asp (MVP) and published by Packt Publishing Ltd. This book was released on 2017-02-27 with total page 628 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover over 100 practical recipes to help you master the art of IT service management for your organization About This Book Unleash the capabilities of Microsoft System Center 2016 Service Manager Master the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016 This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager Who This Book Is For This book will be useful to IT professionals including SCSM administrators who want to configure and administer System Center Service Manager 2016 and understand how to solve specific problems and scenarios that arise. It will also be useful to users of Service Manager 2012 who want to learn about the new features and capabilities of the Service Manager 2016 release. It will be ideal if you have Service Manager experience as well as experience with other System Center products. What You Will Learn See a practical implementation of the ITSM framework and processes based on ITIL Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration Get to know about Incident, Problem, and Change Management processes and configuration Get to grips with performing advanced personalization in Service Manager Discover how to set up and use automation with and within Service Manager 2016 Work with Service Manager Data Warehouse Find out what Security Roles are and how to implement them Learn how to upgrade from SCSM 2012 R2 to SCSM 2016 In Detail System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change Control to achieve efficient service delivery across your organization. This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring Change and Release Management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration. Toward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation. Style and approach This book will enlighten you on Microsoft System Center 2016 Service Manager through recipes that can be implemented directly in any enterprise. You can read the book from start to end if you're a beginner, or just open up any chapter and start following the recipes as a reference for advanced users. This book consists of a pool of step-by-step recipes on how to perform activities in Service Manager.

Book Extending Microsoft Dynamics 365 for Operations Cookbook

Download or read book Extending Microsoft Dynamics 365 for Operations Cookbook written by Simon Buxton and published by Packt Publishing Ltd. This book was released on 2017-05-18 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have the best tools at your fingertips to extend and maximize the efficiency of your business management About This Book Follow practical and easy-to-grasp examples, illustrations and coding to make the most out of Dynamics 365 for Operations in your business scenario Extend Dynamics 365 for Operations in a cost-effective manner by using tools you already have Solve common business problems with the valuable features of Dynamics 365 for Operations Who This Book Is For This book is for those who are getting to grips with Dynamics 365 for Operations developers or those migrating from C# development. The guide includes information essential for new and experienced Dynamics 365 for Operations developers. What You Will Learn Create enumerated and extended data types Understand the importance of using patterns and frameworks while creating a unique concept for your solution Service and deploy your code and packages to improve performance Write and perform unit tests to automate the testing process Design your security model and policies to provide code access privileges Construct the UI and business logic to add Power BI to dashboards In Detail Dynamics 365 for Operations is the ERP element of Microsoft's new Dynamics 365 Enterprise Edition. Operations delivers the infrastructure to allow businesses to achieve growth and make better decisions using scalable and contemporary ERP system tools. This book provides a collection of “recipes” to instruct you on how to create—and extend—a real-world solution using Operations. All key aspects of the new release are covered, and insights into the development language, structure, and tools are discussed in detail. New concepts and patterns that are pivotal to elegant solution designs are introduced and explained, and readers will learn how to extend various aspects of the system to enhance both the usability and capabilities of Operations. Together, this gives the reader important context regarding the new concepts and the confidence to reuse in their own solution designs. This “cookbook” provides the ingredients and methods needed to maximize the efficiency of your business management using the latest in ERP software—Dynamics 365 for Operations. Style and approach The book takes a practical recipe-based approach, focusing on real-world scenarios and giving you all the information you need to build a strong Dynamics 365 for Operations implementation.

Book Implementing Operations Management Suite

Download or read book Implementing Operations Management Suite written by Peter De Tender and published by Apress. This book was released on 2016-11-08 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to protect, back up, recover, and monitor your data and infrastructure in the cloud with Microsoft's Operations Management Suite (OMS), Azure Backup, and Azure Site Recovery. Implementing Operations Management Suite starts with an overview of the Operations Management Suite, followed by an introduction to Azure virtual machines and virtual networks. Chapters cover Azure Backup and how to configure it, followed by deep dives into aspects of Azure Site Recovery (ASR): how it works, how to configure it, how to streamline your disaster recovery failover from on-premises to Azure, and so on. Learn about protection groups, how to perform planned and unplanned failover, and more. Windows IT pro consultant, trainer and MVP Peter De Tender takes you through the necessary theory and background on each topic along with hands-on step-by-step lab guides to help you implement and configure each feature for yourself. You’ll also find out how to estimate your platform costs when using Azure infrastructure components, making this book your one-stop guide to the latest disaster recovery services in Microsoft Azure. What You'll Learn Understand current concepts and challenges in IT disaster recovery Get introduced to Microsoft Azure, Azure virtual networks and Azure virtual machines Protect your data in the cloud with Azure Backup, and the configuration options available Understand how to protect, recover, and monitor your environment with Azure Site Recovery Manager, and the configuration options available Extend Azure Site Recovery Manager to non-Hyper-V workloads Who This Book Is For IT professionals and IT decision makers who are interested in learning about Azure backup and Azure Site Recovery Manager in order to build and/or optimize their IT disaster recovery scenarios.

Book Microsoft 365 and SharePoint Online Cookbook

Download or read book Microsoft 365 and SharePoint Online Cookbook written by Gaurav Mahajan and published by Packt Publishing Ltd. This book was released on 2020-06-26 with total page 804 pages. Available in PDF, EPUB and Kindle. Book excerpt: With over 100 practical recipes that offer extensive coverage of Microsoft Office 365, learn how to enhance collaboration, implement robotic process automation, and develop business intelligence for your organization Key Features Gain a complete overview of popular Office 365 services using practical recipes and expert insights Collaborate with your team effectively using SharePoint Online and MS Teams Purchase of the print or Kindle book includes a free eBook in the PDF format Book Description Microsoft Office 365 provides tools for managing organizational tasks like content management, communication, report creation, and business automation processes. With this book, you'll get to grips with popular apps from Microsoft, enabling workspace collaboration and productivity using Microsoft SharePoint Online, Teams, and the Power Platform. In addition to guiding you through the implementation of Microsoft 365 apps, this practical guide helps you to learn from a Microsoft consultant's extensive experience of working with the Microsoft business suite. This cookbook covers recipes for implementing SharePoint Online for various content management tasks. You'll learn how to create sites for your organization and enhance collaboration across the business and then see how you can boost productivity with apps such as Microsoft Teams, Power Platform, Planner, Delve, and M365 Groups. You'll find out how to use the Power Platform to make the most of Power Apps, Power Automate, Power BI, and Power Virtual Agents. Finally, the book focuses on the SharePoint framework, which helps you to build custom Teams and SharePoint solutions. By the end of the book, you will be ready to use Microsoft 365 and SharePoint Online to enhance business productivity using a broad set of tools. What you will learn Get to grips with a wide range of apps and cloud services in Microsoft 365 Discover how to use SharePoint Online to create and manage content Store and share documents using SharePoint Online Improve your search experience with Microsoft Search Leverage the Power Platform to build business solutions with Power Automate, Power Apps, Power BI, and Power Virtual Agents Enhance native capabilities in SharePoint and Teams using the SPFx framework Use Microsoft Teams to collaborate with colleagues or external users Who this book is for This book is for business professionals, IT administrators, enterprise developers and architects, and anyone who wants to get to grips with using MS 365 for the effective implementation of Microsoft apps. Prior experience with Office 365 and SharePoint will assist with understanding the recipes effortlessly, but is not required.

Book Microsoft Azure Essentials   Fundamentals of Azure

Download or read book Microsoft Azure Essentials Fundamentals of Azure written by Michael Collier and published by Microsoft Press. This book was released on 2015-01-29 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microsoft Azure Essentials from Microsoft Press is a series of free ebooks designed to help you advance your technical skills with Microsoft Azure. The first ebook in the series, Microsoft Azure Essentials: Fundamentals of Azure, introduces developers and IT professionals to the wide range of capabilities in Azure. The authors - both Microsoft MVPs in Azure - present both conceptual and how-to content for key areas, including: Azure Websites and Azure Cloud Services Azure Virtual Machines Azure Storage Azure Virtual Networks Databases Azure Active Directory Management tools Business scenarios Watch Microsoft Press’s blog and Twitter (@MicrosoftPress) to learn about other free ebooks in the “Microsoft Azure Essentials” series.

Book Getting Started with Microsoft System Center Operations Manager

Download or read book Getting Started with Microsoft System Center Operations Manager written by Kevin Greene and published by Packt Publishing Ltd. This book was released on 2016-06-30 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: A beginner's guide to help you design, deploy and administer your System Center Operations Manager 2016 and 2012 R2 environments About This Book Discover how to monitor complex IT environments with System Center Operations Manager using tips, tricks and best practice recommendations from industry experts. Learn how to create eye-catching dashboards and reports to help deliver a tangible return on investment back to your organization. Optimize, troubleshoot and perform disaster recovery in Operations Manager using step by step examples based on real-world scenarios. Who This Book Is For The target audience for this book is the IT Pro or System Administrator who wants to deploy and use System Center Operations Manager but has no previous knowledge of the product. As a 'Getting Started' book, our primary objective is to equip you with the knowledge you need to feel comfortable when working with common monitoring scenarios in OpsMgr. With this in mind, deep-diving into less-common OpsMgr features such as Audit Collection Services (ACS), Agentless Exception Monitoring (AEM) and Application Performance Monitoring (APM) has been intentionally omitted. What You Will Learn Install a new System Center 2016 Operations Manager Management Group Design and provision custom views to relevant support teams. Understand how to deploy agents Work with management packs Monitor network devices Model your IT services with distributed applications Create dashboards and custom visualizations Tune, optimize, maintain and troubleshoot System Center Operations Manager In Detail Most modern IT environments comprise a heterogeneous mixture of servers, network devices, virtual hypervisors, storage solutions, cross-platform operating systems and applications. All this complexity brings a requirement to deliver a centralized monitoring and reporting solution that can help IT administrators quickly identify where the problems are and how best to resolve them. Using System Center Operations Manager (OpsMgr), administrators get a full monitoring overview of the IT services they have responsibility for across the organization - along with some useful management capabilities to help them remediate any issues they've been alerted to. This book begins with an introduction to OpsMgr and its core concepts and then walks you through designing and deploying the various roles. After a chapter on exploring the consoles, you will learn how to deploy agents, work with management packs, configure network monitoring and model your IT services using distributed applications. There's a chapter dedicated to alert tuning and another that demonstrates how to visualize your IT using dashboards. The final chapters in the book discuss how to create alert subscriptions, manage reports, backup and recover OpsMgr, perform maintenance and troubleshoot common problems. Style and approach A beginner's guide that focuses on providing the practical skills required to effectively deploy and administer OpsMgr with walkthrough examples and tips on all the key concepts.

Book Microsoft System Center 2012 Service Manager Cookbook

Download or read book Microsoft System Center 2012 Service Manager Cookbook written by Samuel Erskine and published by Packt Publishing Ltd. This book was released on 2012-10-26 with total page 667 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is written in practical cookbook style and it offers learning through vivid examples and. Each chapter contains step-by-step instructions about everything necessary to execute a particular task. The book is designed so that you can read it from start to end for beginners or just open up any chapter and start following the recipes as a reference for advanced users, This book will be useful to IT professionals including System Center Service Manager administrators who want to configure and administer System Center Service Manager 2012 and understand how to solve specific problems and scenarios that arise while using System Center Service Manager. It will also be useful to users of 2010 in learning new features and capabilities.

Book Microsoft Silverlight 4 Data and Services Cookbook

Download or read book Microsoft Silverlight 4 Data and Services Cookbook written by Gill Cleeren and published by Packt Publishing Ltd. This book was released on 2010-04-26 with total page 714 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 80 practical recipes for creating rich, data-driven business applications in Silverlight with this book and eBook.

Book Successful Service Operations Management

Download or read book Successful Service Operations Management written by Richard Metters and published by . This book was released on 2006 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of theservice system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chaptersin the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.