Download or read book Measuring Park User Satisfaction written by Diane E. Scholz and published by . This book was released on 1989 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Parks and Recreation Services Customer Satisfaction Measurement Survey Report written by Williams Research and published by . This book was released on 1994 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Measuring Customer Satisfaction written by MaryAlice Stoner and published by . This book was released on 1990 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Measurement of Satisfaction of Perceived User Needs in Two West Berlin Parks written by Henry Tyler Rowlan and published by . This book was released on 1980 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstract.

Download or read book Guidelines for Public Use Measurement and Reporting at Parks and Protected Areas written by Kenneth E. Hornback and published by IUCN. This book was released on 1999 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Visitors to parks and protected areas impact at many levels: political, economic, social and ecological. To ensure effective park management for increasing visitor numbers, good quality global data on visitor use is necessary. This manual describes terms, approaches and techniques for gathering information about public use of parks and protected areas. It covers a mixture of options ranging from direct measurements with automatic counters to indirect measurements based on simple mathematical calculations, providing a kit for producing the most accurate and sustainable enumeration of public use of protected areas under existing circumstances.

Download or read book The Handbook of Customer Satisfaction and Loyalty Measurement written by Nigel Hill and published by Routledge. This book was released on 2017-03-02 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. The research process is explained in detail, including questionnaire design, analysis and reporting, but the book also covers other elements of an effective customer satisfaction process. These include project planning, communicating with customers before, during and after the survey, as well as providing internal feedback and taking effective action to address issues raised by the survey. There is also comprehensive coverage of loyalty measurement methodologies as well as the satisfaction-profit chain and associated modelling and forecasting techniques.

Download or read book Handbook of Customer Satisfaction and Loyalty Measurement written by Nigel Hill and published by Gower Publishing, Ltd.. This book was released on 2000 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: An examination of how to use research effectively. It takes the reader step by step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. This new edition includes four new chapters on loyalty measurement.

Download or read book General Technical Report NE written by and published by . This book was released on 1980 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Proceedings of the 1994 Northeastern Recreation Research Symposium written by Gail A. Vander Stoep and published by . This book was released on 1994 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Park Science written by and published by . This book was released on 2000 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book User Satisfaction at Urban Parks written by and published by . This book was released on 2003 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: The importance of quality experience at urban parks requires substantial consideration from park planners and park management teams. Evaluation of park users' judgements of a satisfactory park experience provides understanding of park users' needs and wants. This exploratory study demonstrates a new instrument for assessing urban park users' satisfaction.

Download or read book Building Performance Evaluation written by Wolfgang F.E. Preiser and published by Springer. This book was released on 2017-08-30 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main aim of this book is to present an intriguing retrospective of Building Performance Evaluation (BPE) as it evolved from Post-Occupancy Evaluation (POE) over the past 25 years. On one hand, this is done by updating original authors' chapter content of Building Evaluation, the first edition published in 1989. That, in turn, is augmented by an orientation toward current and future practice on the other, including new authors who are engaged in ongoing, cutting edge projects. Therefore, individual, methodology oriented chapters covering the fundamental principles of POE and BPE go along with major thematic chapters, topics of which like sustainability or integration of new technologies are addressed in a diversity of case studies from around the globe. Research, methodologies, and framework of POEs continue to evolve. POEs are one step, on the larger scale of BPE, in understanding how buildings function after they are occupied. This resource helps a rchitects, building owners, and facility managers understand the implications and reactions to the facilities that they designed, built and/or commissioned. By considering the whole process from conception to future uses of the building, there can be a more holistic approach to the planning, programming, design, construction, occupancy, and future adaptability of the structure. This book is dedicated to first editor Wolfgang F. E. Preiser who passed away during the process of editing and reviewing chapters of this volume.

Download or read book How to Measure Customer Satisfaction written by Nigel Hill and published by Taylor & Francis. This book was released on 2017-07-05 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of your business is underpinned by competitiveness and profitability, both of which are maximized in the long run by doing best what matters most to customers - this book will help you reach that goal. Written by three leading practitioners, this fully revised second edition of How to Measure Customer Satisfaction is a highly practical guide to developing and running an effective customer satisfaction measurement (CSM) programme. To be effective, a CSM programme must first of all produce accurate measures - this book takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization, the second key requirement for its long-term success. Importantly this new edition now includes a new section on electronic surveys, which are much more prominent now than when the book was first published in 1999. Finally, the relationship between customer satisfaction and concepts such as loyalty and delight are explored. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!

Download or read book Improving Your Measurement of Customer Satisfaction written by Terry G. Vavra and published by Quality Press. This book was released on 2001-09-25 with total page 509 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and interpret customer satisfaction data. It also provides the rationale, identifies opportunities, and suggests specific programs to improve the measurement of customer satisfaction in your organization.!--nl--Serving as a single reference for customer satisfaction measurement technology, this book describes and teaches the five critical skills that should be part of each of your projects. *Sampling/customer-participant selection Questionnaire design *Interviewing/survey administration *Data analysis *Quality function deployment-building action plans This book is an ideal follow-up and companion to the book by Bob E. Hayes, Measuring Customer Satisfaction. Contents: The Philosophy of Customer Satisfaction, Gaining Access to Customers, Identifying Key Measurement Issues, Designing the Questionnaire, Collecting Satisfaction Data, The Data Cube-A New Way to Look at CSM Data Analysis, Basic Tools of CSM Analysis, Reporting Basics-A Graphical Approach, Monitoring Changes in Importance, How to Achieve "Buy-In" of Results Globalizing Satisfaction Measurement

Download or read book User Satisfaction as a Design Factor for Recreation Vehicle Parks on the Texas Gulf Coast written by Robert Lee Bradley and published by . This book was released on 1970 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Quality of Outdoor Recreation as Evidenced by User Satisfaction written by Michigan State University. Department of Resource Development and published by . This book was released on 1962 with total page 698 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Proceedings of the First Conference on Scientific Research in the National Parks New Orleans Louisiana November 9 12 1976 written by Robert M. Linn and published by . This book was released on 1979 with total page 658 pages. Available in PDF, EPUB and Kindle. Book excerpt: