Download or read book Citizen Satisfaction written by F. Morgeson and published by Palgrave Macmillan. This book was released on 2015-12-23 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

Download or read book Citizen Evaluations of Local Government Services written by M. Douglas Scott and published by . This book was released on 1974 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Citizen Centered Governance written by Anwar Shah and published by . This book was released on 2007-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The development literature is replete with failed attempts to reform public sector governance in developing countries. This book, written by Matthew Andrews and Anwar Shah, argues that technocratic approaches to public sector reform are unlikely to succeed in the future as well. Instead citizen empowerment through a rights-based approach to demand accountability from their governments and a results-based culture of governance holds significant potential for success. The authors present a comprehensive framework to accomplish these goals through institutional reforms, and they highlight examples from international practices in which elements of such approaches have been implemented. This important new series represents a response to several independent evaluations in recent years that have argued that development practitioners and policy makers dealing with public sector reforms in developing countries and, indeed, anyone with a concern for effective public governance could benefit from a synthesis of newer perspectives on public sector reforms. This series distills current wisdom and presents tools of analysis for improving the efficiency, equity, and efficacy of the public sector. Leading public policy experts and practitioners have contributed to the series.

Download or read book Citizens and Service Delivery written by Alaka Holla and published by World Bank Publications. This book was released on 2011-12-01 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribute to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors – health, education and social protection – which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various “social accountability” tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens – individually and collectively – can influence service delivery through access to information and opportunities to use it to hold providers – both frontline service providers and program managers – accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.

Download or read book The Case for Bureaucracy written by Charles T. Goodsell and published by . This book was released on 1985 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Case for Bureaucracy" vigorously makes the argument that the public servants and administrative institutions of government in America are among the best in the world. Contrary to popular myth, they are not sources of great waste or threat to liberty, but social assets of critical value to a functioning democracy. In presenting his case, Goodsell covers many aspects of public administration and draws on current events to bring the material alive and up-to-date. This new edition incorporates September 11th and its consequences for public administration. Also a complete assessment is made of the Reinventing Government movement and related reforms.

Download or read book Gauging Public Opinion written by Hadley Cantril and published by Princeton University Press. This book was released on 2015-12-08 with total page 333 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book furnishes the first systematic examination of the highly important and widely misunderstood new methods of surveying public opinion. The studies reported were done by Princeton's Office of Public Opinion Research under the direction of Hadley Cantril, one of the leading social psychologists in the country. The book pioneers in stimulating fashion some of the many problems involved in the determination of public opinion by modern techniques. Originally published in 1944. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

Download or read book Evaluating Public Participation in Policy Making written by OECD and published by OECD Publishing. This book was released on 2005-08-16 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the key issues for consideration when evaluating information, consultation and public participation.

Download or read book Managing Urban America written by Robert E. England and published by CQ Press. This book was released on 2016-05-06 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Urban America guides students through the challenges, politics, and practice of urban management—including managing conflict through politics, adapting to demographic and social changes, balancing budgets, and delivering a myriad of goods and services to citizens in an efficient, equitable, and responsive manner. The Eighth Edition has been thoroughly updated to include a discussion of the difficulties cities confront as they deal with the lingering economic challenges of the 2008 recession, the concept of e-government and how it affects the theory and practice of management, and the implications of environmental issues for urban government management.

Download or read book State of Local Democracy Assessment Framework written by Brechtje Kemp and published by . This book was released on 2013 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Performance Budgeting for State and Local Government written by Janet M. Kelly and published by M.E. Sharpe. This book was released on 2015-05-18 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a comprehensive theoretical and practical framework for informing budget decisions based on the efficiency and effectiveness of service delivery. The authors enliven the text with references to their original research and personal experiences with performance measurement, citizen satisfaction surveys, and financial management practices. This edition includes increased coverage of cost accounting procedures and of citizen participation in performance management.

Download or read book Delivering Government Services written by William J. Murin and published by Taylor & Francis. This book was released on 1988 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 1989. Routledge is an imprint of Taylor & Francis, an informa company.

Download or read book Performance Measurement written by Patria de Lancer Julnes and published by Routledge. This book was released on 2014-12-18 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume in the "ASPA Classics" series compiles the most influential contributions to the theory and practice of performance measurement that have been published in various journals affiliated with the American Society for Public Administration. The book includes major sections of original text along with the readings, and provides students and practitioners with a handy reference source for theory development and practice improvement in performance measurement. The coverage is broad, including methods and techniques for developing effective performance measurement systems, building performance-based management systems, and sustaining performance-based budgeting. The articles are all classics in the field that have endured the test of time and are considered 'must reads' on performance measurement.

Download or read book Open Government Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2019-09-06 with total page 2625 pages. Available in PDF, EPUB and Kindle. Book excerpt: Open government initiatives have become a defining goal for public administrators around the world. As technology and social media tools become more integrated into society, they provide important frameworks for online government and community collaboration. However, progress is still necessary to create a method of evaluation for online governing systems for effective political management worldwide. Open Government: Concepts, Methodologies, Tools, and Applications is a vital reference source that explores the use of open government initiatives and systems in the executive, legislative, and judiciary sectors. It also examines the use of technology in creating a more affordable, participatory, and transparent public-sector management models for greater citizen and community involvement in public affairs. Highlighting a range of topics such as data transparency, collaborative governance, and bureaucratic secrecy, this multi-volume book is ideally designed for government officials, leaders, practitioners, policymakers, researchers, and academicians seeking current research on open government initiatives.

Download or read book Public Finances written by Universities-National Bureau Committee for Economic Research and published by . This book was released on 1965 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Elgar Encyclopedia of Public Management written by Schedler, Kuno and published by Edward Elgar Publishing. This book was released on 2022-08-16 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive Encyclopedia is an essential reference text for students, scholars and practitioners in public management. Offering a broad and inter-cultural perspective on public management as a field of practice and science, it covers all the most relevant and contemporary terms and concepts, comprising 78 entries written by nearly 100 leading international scholars.

Download or read book Citizen Preferences Urban Public Policy written by Terry Nichols Clark and published by SAGE Publications, Incorporated. This book was released on 1976-12 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Policy Evaluation for Local Government written by Terry Busson and published by Praeger. This book was released on 1987-12-04 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection of fifteen original essays examines methods of policy evaluation, performance measurement, fiscal cutback effects, and strategies of economic development in American local government. Each essay addresses, not only techniques of analysis, but also the application of those techniques to actual local government policy problems in areas such as urban development, policing, economic development, citizen satisfaction with services, personnel, and licensing, among others.