Download or read book Mastering IT Service Management and Infrastructure Library written by Nikhilesh Mishra and published by Independently Published. This book was released on 2023-09-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Embark on an illuminating journey through the captivating realm of "Mastering IT Service Management and Infrastructure Library: Concepts, Techniques, and Applications." From foundational principles to cutting-edge applications, this comprehensive book equips you with the knowledge and insights to harness the transformative power of IT Service Management (ITSM) and the Information Technology Infrastructure Library (ITIL). Uncover the core principles of ITSM and ITIL, from algorithms to predictive modeling. Dive deep into the intricacies of ITIL service lifecycle phases, gaining valuable insights into service strategy, design, transition, operation, and continual service improvement. Explore real-world applications in diverse industries, from healthcare to finance, showcasing the practical relevance of ITSM and ITIL. Discover the ethical dimensions of IT service management's impact on society and how to navigate complex ethical considerations. Enhance your growth potential with an exclusive section dedicated to interviews and insights from industry experts, providing valuable skills and knowledge that amplify your journey towards success in ITSM and ITIL. Whether you're a tech enthusiast or a seasoned professional, "Mastering IT Service Management and Infrastructure Library: Concepts, Techniques, and Applications" empowers you to transform your understanding and become a visionary in shaping the future of IT service excellence. Don't miss out-get your copy today and embark on a journey of innovation and knowledge!
Download or read book ITIL for Beginners written by David Larson and published by . This book was released on 2016-10-08 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL For Beginners The Complete Guide To IT Service Management - Learn How To Master ITIL In Just 24 Hours! Mastering ITIL (Information Technology Infrastructure Library) is no easy task. The library is five volumes or books that teach an IT organization how best to render its services to its customers. The idea is to help Service Management teams balance the ideas behind cost and value with things like providing the best services and help desks to customers. Management will also want to consider things like ever changing technology and how best to combat incidents and problems. Technology is constantly changing and organizations always want to roll out the newest and the best software, but at what cost to the company? Does it always pay out to best the newest and the best? IT companies have to take these things into considering when balancing between happy customers and the bottom line. In this book we'll discuss the following things: What is ITIL and the history behind its development? ITIL Service Strategy ITIL Service Design ITIL Service Transition ITIL Service Operations ITIL Continual Service Improvement Download your copy of ITIL For Beginners by scrolling up and clicking "Buy Now With 1-Click" button.
Download or read book A Practical Guide to Service Management written by Keith D. Sutherland and published by Packt Publishing Ltd. This book was released on 2023-10-13 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.
Download or read book Mastering ITIL written by Cybellium Ltd and published by Cybellium Ltd. This book was released on 2023-09-06 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.
Download or read book Mastering ITSM written by Cybellium Ltd and published by Cybellium Ltd. This book was released on 2023-09-06 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.
Download or read book IT Service Management written by Van Haren Publishing and published by Van Haren Publishing. This book was released on 2007 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to ITIL V3 and Service Management practices; and a guide to all major industry frameworks.
Download or read book Mastering IT support written by Cybellium Ltd and published by Cybellium Ltd. This book was released on with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elevate Your IT Support Career with "Mastering IT Support" In a world increasingly reliant on technology, the role of IT support has never been more critical. Organizations across the globe depend on skilled IT support professionals to keep their systems running smoothly. "Mastering IT Support" is your comprehensive guide to excelling in the world of IT support, providing you with the knowledge, skills, and strategies to become a trusted expert in the field. Your Path to IT Support Excellence IT support is more than just fixing technical issues; it's about empowering users, maintaining infrastructure, and ensuring seamless operations. Whether you're new to IT support or a seasoned professional looking to enhance your skills, this book will empower you to master the art of IT support. What You Will Uncover IT Support Essentials: Explore the fundamentals of IT support, including hardware and software troubleshooting, network basics, and user support. Customer-Centric Approach: Learn how to provide exceptional customer service, communicate effectively, and manage user expectations. Technical Skills: Develop hands-on technical skills to diagnose and resolve a wide range of IT issues, from software glitches to network connectivity problems. Problem-Solving Strategies: Discover effective problem-solving techniques and best practices for quickly and efficiently resolving IT incidents. IT Support Tools: Familiarize yourself with the tools and technologies used in IT support, including remote support software and diagnostic utilities. Career Advancement: Explore pathways for career growth within the IT support field and discover how mastering IT support can lead to exciting opportunities. Why "Mastering IT Support" Is Essential Comprehensive Coverage: This book covers a wide range of IT support topics, ensuring that you have a solid foundation in all aspects of the field. Expert Guidance: Benefit from insights and advice from experienced IT support professionals who share their knowledge and industry expertise. Career Enhancement: IT support is a dynamic field with numerous opportunities for career advancement, and this book will help you unlock your full potential. Stay Relevant: In an ever-evolving technology landscape, mastering IT support is vital for staying competitive and adapting to emerging technologies. Your Journey to IT Support Mastery Begins Here "Mastering IT Support" is your roadmap to excelling in the field of IT support and advancing your career. Whether you aspire to provide technical assistance, maintain IT infrastructure, or lead support teams, this guide will equip you with the skills and knowledge to achieve your goals. Don't miss the opportunity to become a trusted IT support professional. Start your journey to IT support mastery today and join the ranks of professionals who are shaping the future of technology support. "Mastering IT Support" is the ultimate resource for individuals seeking to excel in the field of IT support. Whether you are new to IT support or looking to enhance your skills, this book will provide you with the knowledge and strategies to become a trusted expert in the field. Don't wait; begin your journey to IT support mastery today! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com
Download or read book Mastering IT management written by Cybellium Ltd and published by Cybellium Ltd. This book was released on with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lead with Excellence in the World of IT Management with "Mastering IT Management" In the modern digital landscape, IT management plays a pivotal role in driving business success. IT leaders are responsible for harnessing technology's potential, aligning IT strategies with organizational goals, and navigating a dynamic and ever-changing technological landscape. "Mastering IT Management" is your comprehensive guide to excelling in the realm of IT leadership, providing you with the knowledge, skills, and strategies to become a visionary and effective IT manager. Your Path to IT Management Excellence IT management goes beyond technical expertise; it's about leading teams, making strategic decisions, and fostering innovation. Whether you're aspiring to an IT management role or a seasoned IT manager aiming to enhance your leadership skills, this book will empower you to master the art of IT management. What You Will Explore Strategic Leadership: Develop the skills to align IT strategies with business objectives, drive innovation, and maximize the impact of technology on your organization's success. Team Leadership: Learn effective team management techniques, including talent acquisition, motivation, and performance optimization, to build high-performing IT teams. Project and Portfolio Management: Dive into project management best practices, from planning to execution, and discover how to manage IT portfolios effectively. Risk Management: Explore strategies for identifying and mitigating IT risks, ensuring business continuity, and complying with regulatory requirements. Budgeting and Resource Management: Master financial management for IT, including budgeting, cost control, and resource allocation. Career Advancement: Understand how mastering IT management can open doors to exciting career opportunities and leadership roles. Why "Mastering IT Management" Is Essential Comprehensive Coverage: This book provides comprehensive coverage of IT management topics, ensuring you have a well-rounded understanding of the field. Expert Guidance: Benefit from insights and advice from experienced IT managers and industry experts who share their knowledge and leadership expertise. Career Advancement: IT management offers diverse career pathways, and this book will help you unlock your full potential in this dynamic field. Stay Ahead: In a rapidly evolving technology landscape, mastering IT management is vital for staying competitive and driving innovation. Your Journey to IT Management Mastery Begins Here "Mastering IT Management" is your roadmap to excelling in the field of IT management and advancing your career. Whether you aspire to lead IT departments, shape technology strategies, or guide digital transformation initiatives, this guide will equip you with the skills and knowledge to achieve your goals. "Mastering IT Management" is the ultimate resource for individuals seeking to excel in the field of IT management. Whether you are new to IT management or looking to enhance your leadership skills, this book will provide you with the knowledge and strategies to become an effective and visionary IT manager. Don't wait; begin your journey to IT management mastery today! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com
Download or read book Effective IT Service Management written by Rob Addy and published by Springer. This book was released on 2010-11-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.
Download or read book Mastering COBIT written by Cybellium Ltd and published by Cybellium Ltd. This book was released on with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Optimize IT Governance and Achieve Business Excellence In the world of information technology and corporate governance, COBIT (Control Objectives for Information and Related Technologies) stands as a guiding framework for effective IT management. "Mastering COBIT" is your comprehensive guide to understanding and harnessing the potential of this renowned framework, empowering you to achieve efficient IT governance and drive business success. About the Book: As technology's role in business operations expands, the need for robust IT governance becomes essential. "Mastering COBIT" offers an in-depth exploration of this essential framework—an indispensable toolkit for IT professionals, auditors, and managers. This book caters to both newcomers and experienced learners aiming to excel in implementing, optimizing, and aligning IT processes using COBIT. Key Features: COBIT Essentials: Begin by understanding the core principles of COBIT. Learn about the framework's structure, domains, and components that facilitate effective IT governance. Implementing COBIT: Dive into the process of implementing COBIT. Explore methods for assessing IT processes, identifying gaps, and creating action plans for improvement. Process Framework: Grasp the art of using the COBIT process framework. Understand how to define and manage processes that ensure IT aligns with business objectives. Risk Management: Explore risk management in the context of COBIT. Learn how to identify, assess, and mitigate IT-related risks to protect the organization's assets. Performance Measurement: Understand the significance of performance measurement in IT governance. Learn how to define key performance indicators (KPIs) and measure IT process effectiveness. Alignment with Standards: Delve into COBIT's alignment with other standards and frameworks. Explore how COBIT complements ISO 27001, ITIL, and other industry best practices. IT Governance Best Practices: Grasp real-world applications of COBIT in IT governance. From compliance to strategic alignment, discover the diverse applications of the framework. Case Studies: Gain insights from real-world case studies that showcase successful implementations of COBIT in various industries and organizational contexts. Why This Book Matters: In an era of digital transformation, mastering COBIT offers a competitive advantage. "Mastering COBIT" empowers IT professionals, auditors, and managers to leverage this proven framework, enabling them to establish efficient IT governance, manage risks, and align technology with business objectives. Elevate IT Governance for Business Excellence: In the landscape of information technology and corporate governance, COBIT is a cornerstone for achieving operational excellence. "Mastering COBIT" equips you with the knowledge needed to leverage this powerful framework, enabling you to optimize IT governance, manage risks, and drive business success. Whether you're a seasoned IT professional or new to the world of COBIT, this book will guide you in building a solid foundation for effective IT governance and alignment. Your journey to mastering COBIT starts here. © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com
Download or read book Mastering IT Service Management with CAITSM Certified Agile IT Service Management written by and published by Anand Vemula. This book was released on with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering IT Service Management with CAITSM" is a comprehensive guide designed to empower IT professionals with the principles and practices of Certified Agile IT Service Management (CAITSM). Authored by industry experts, this book serves as an essential resource for individuals and organizations seeking to harness the power of agile methodologies in IT service management. At its core, CAITSM emphasizes agility, responsiveness, and continuous improvement in delivering IT services. The book begins by laying a solid foundation in agile principles, providing readers with a clear understanding of its underlying concepts and values. It then delves into the specifics of CAITSM, offering insights into its key components, processes, and techniques. One of the central themes of the book is the integration of agile practices with traditional IT service management frameworks such as ITIL (Information Technology Infrastructure Library). Readers learn how to adapt agile methodologies to enhance service delivery, increase efficiency, and drive innovation within their organizations. Case studies and real-world examples illustrate the practical application of CAITSM principles in various IT environments, helping readers grasp the concepts in a tangible way. The book also addresses the challenges and pitfalls commonly encountered during the adoption of agile IT service management practices. It offers practical guidance on overcoming resistance to change, fostering a culture of collaboration, and aligning agile initiatives with business objectives. Throughout the book, readers are equipped with actionable strategies, tools, and techniques to implement CAITSM effectively within their organizations. Whether you're a seasoned IT professional or new to agile methodologies, "Mastering IT Service Management with CAITSM" provides the knowledge and insights needed to excel in today's fast-paced IT landscape. In summary, this book serves as a roadmap for IT professionals seeking to leverage the principles of agile IT service management to drive organizational success. With its comprehensive coverage and practical approach, it is an indispensable resource for anyone looking to thrive in the ever-evolving world of IT service management.
Download or read book Mastering IT administration written by Cybellium Ltd and published by Cybellium Ltd. This book was released on with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elevate Your IT Administration Career with "Mastering IT Administration" In today's digital age, IT administrators are the unsung heroes behind the scenes, ensuring the seamless operation of technology infrastructure that powers organizations. "Mastering IT Administration" is your comprehensive guide to excelling in the world of IT administration, providing you with the knowledge, skills, and strategies to become a trusted expert in managing IT systems and networks. Your Gateway to IT Administration Excellence IT administration is about more than just keeping the lights on—it's about optimizing technology resources, ensuring security, and enabling business innovation. Whether you're new to IT administration or a seasoned professional seeking to enhance your skills, this book will empower you to master the art of IT administration. What You Will Discover IT Infrastructure Management: Explore the essentials of managing IT infrastructure, including servers, networks, storage, and cloud services. System Administration: Develop hands-on skills for administering operating systems such as Windows, Linux, and macOS. Network Administration: Dive into network management, including network design, configuration, security, and troubleshooting. Security and Compliance: Learn best practices for securing IT systems, managing user access, and ensuring compliance with industry standards and regulations. Automation and Efficiency: Discover how to streamline IT administration tasks through automation and improve efficiency. Career Advancement: Explore pathways for career growth within the IT administration field and how mastering IT administration can lead to exciting opportunities. Why "Mastering IT Administration" Is Essential Comprehensive Coverage: This book provides comprehensive coverage of IT administration topics, ensuring that you have a solid foundation in all aspects of the field. Expert Guidance: Benefit from insights and advice from experienced IT administrators who share their knowledge and industry expertise. Career Enhancement: IT administration offers a broad range of career opportunities, and this book will help you unlock your full potential in this dynamic field. Stay Ahead: In a rapidly evolving technology landscape, mastering IT administration is vital for staying competitive and adapting to emerging technologies. Your Journey to IT Administration Mastery Begins Here "Mastering IT Administration" is your roadmap to excelling in the field of IT administration and advancing your career. Whether you aspire to manage IT infrastructure, lead IT teams, or implement cutting-edge technologies, this guide will equip you with the skills and knowledge to achieve your goals. "Mastering IT Administration" is the ultimate resource for individuals seeking to excel in the field of IT administration. Whether you are new to IT administration or looking to enhance your skills, this book will provide you with the knowledge and strategies to become a trusted expert in managing IT systems and networks. Don't wait; begin your journey to IT administration mastery today! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com
Download or read book Mastering IT auditing written by Cybellium Ltd and published by Cybellium Ltd. This book was released on 2023-09-26 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlocking the Secrets of Effective IT Auditing In a rapidly evolving technological landscape, the role of IT auditing has never been more crucial. As organizations increasingly rely on complex digital systems to drive their operations, the need for robust IT audit practices has become paramount. Welcome to the comprehensive guide that will lead you through the intricate realm of IT auditing – "Mastering IT Auditing." In this illuminating volume, readers are invited to embark on a journey that demystifies the intricate world of IT auditing, offering insights that transcend traditional approaches. As organizations worldwide grapple with data breaches, cyber threats, and the constant quest for compliance, the insights contained within these pages provide a roadmap for auditors, IT professionals, and decision-makers to navigate the challenges of the digital age. Key Features of "Mastering IT Auditing": · A Holistic Approach: This book transcends the superficiality of a mere checklist, diving deep into the concepts and principles that underpin effective IT auditing. Readers are equipped with a holistic understanding of the processes, risks, and controls that shape the IT audit landscape. · Practical Insights: "Mastering IT Auditing" bridges the gap between theory and practice, offering practical insights that can be readily applied in real-world scenarios. From risk assessment to control evaluation, readers will find actionable advice that enhances their auditing methodologies. · Navigating Compliance Challenges: In an age marked by stringent regulations and compliance mandates, the book provides readers with a compass to navigate the complex terrain of legal and regulatory requirements. It covers a range of frameworks and standards, ensuring auditors are well-prepared to address the compliance challenges of today and tomorrow. · Cybersecurity Unveiled: With the rising tide of cyber threats, understanding the nuances of cybersecurity is imperative. This book delves into the intricacies of safeguarding digital assets, fortifying readers' capabilities to identify vulnerabilities, evaluate threats, and recommend appropriate security measures. · Case Studies and Best Practices: Through real-world case studies and best practices, readers gain valuable insights into successful IT audit engagements. These stories illuminate the path to effective audits, allowing readers to learn from both triumphs and challenges faced by auditors in various industries. · Future-Focused: Anticipating the ever-evolving nature of technology and business, "Mastering IT Auditing" provides readers with a future-focused perspective. It explores emerging technologies, trends, and risks, empowering auditors to stay ahead of the curve in an era of digital transformation. · Expert Contributors: Curated by a team of seasoned IT auditing professionals, this book brings together diverse perspectives and decades of collective experience. Each chapter is a testament to the expertise and insights of individuals who have navigated the complex landscape of IT auditing. Who Should Read This Book? "Mastering IT Auditing" caters to a diverse audience with a shared interest in IT auditing, cybersecurity, and risk management. Whether you're an aspiring IT auditor, an experienced professional seeking to refine your skills, or a decision-maker responsible for ensuring organizational compliance, this book offers a wealth of knowledge that is both accessible and enriching.
Download or read book ITIL Service Support written by Great Britain. Office of Government Commerce and published by Stationery Office/Tso. This book was released on 2000-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book in CD-ROM format describes the processes of the IT Infrastructure Library (ITIL) as they apply to best practice for the support and delivery of IT services. ITIL is the most widely accepted approach to IT service management in the world and is becoming a de facto standard used by some of the world's leading businesses. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. The ethos behind the development of ITIL is the recognition that organisations are increasingly dependent upon IT to satisfy their corporate aims and meet their business needs. This growing dependency leads to growing needs for quality IT services - quality that is matched to business needs and user requirements as they emerge. IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL provides a comprehensive, consistent and coherent set of best practices for IT Service Management processes, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. ITIL processes are intended to be implemented so that they underpin but do not dictate the business processes of an organisation. IT service providers will be striving to improve the quality of the service, but at the same time they will be trying to reduce the costs.
Download or read book Mastering DevSecOps written by Cybellium Ltd and published by Cybellium Ltd. This book was released on 2023-09-06 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.
Download or read book A Practical Guide to Service Management written by KEITH D.. SHEETS SUTHERLAND (LAWRENCE J 'BUTCH') and published by . This book was released on 2023-10-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The chapters will guide you through key information about various methods, best practices, frameworks that form the foundation for a service management capability, along with common processes and key elements of a service management practice.
Download or read book It Service Management written by It Service Management Forum Staff and published by . This book was released on 2001 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This pocket-sized guide to best practice in IT Service Management explains the processes involved in the key areas of service support and service delivery management. The guidelines are applicable to all IT organisations irrespective of size or the technology in use. Please note that an (UK) English version (ISBN 0952470632), a North American version (ISBN 0952470640), and a German version (ISBN 0952470624) of this publication are also available.
