Download or read book Managing for Quality in the Financial Services Industry written by Tony Ansell and published by Cengage Learning Emea. This book was released on 1993-01-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: This reference manual explains the key techniques of quality management and their practical application in banks, building societies, insurance companies and other financial institutions. The author describes how to introduce a quality culture at all levels. This ranges from a Chief Executive introducing a company wide total quality programme, to improving and maintaining quality standards in a small branch or processing office.
Download or read book Operations in Financial Services written by Michael Pinedo and published by Foundations and Trends in Technology, Information and Operations Management. This book was released on 2017-12-21 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operations in Financial Services establishes a framework for this research area from an operations management perspective. The first section presents an introduction and provides an overview of the topic. The second section establishes links between the current state of the art in relevant areas of operations management and operations research and three of the more important aspects of operations in financial services - (i) financial product design and testing, (ii) process delivery design, and (iii) process delivery management. The third section focuses on the current issues that are important in the financial services operations area. These issues center primarily on mobile online banking and trading in a global environment. The fourth section discusses operational risk aspects of financial services. The final section concludes with a discussion on research directions that may become of interest in the future.
Download or read book Six Sigma for Financial Services How Leading Companies Are Driving Results Using Lean Six Sigma and Process Management written by Rowland Hayler and published by McGraw Hill Professional. This book was released on 2007 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Helping you to use Six Sigma and other tools in a wide range of financial service applications; this hands-on guide features actual experiences from frontline managers and executives in financial services firms all around the world. --
Download or read book Risk Management in Finance written by Anthony Tarantino and published by John Wiley and Sons. This book was released on 2009-04-15 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implement next-generation techniques-before disaster strikes—and improve operation risk management "The recent global economic crisis has brought home the need for realistic operational risk management as an important element of an organization's survival strategy in turbulent times. In Risk Management in Finance Dr. Tarantino and his coauthors provide an operational risk framework for the twenty-first-century organization by culling the state-of-the-arts knowledge on next-generation techniques in financial risk management to forestall major risk management failures. This book represents a landmark contribution in attempting to create a corporate world that is able to cope with major crisis. The book should be on the must read list for all those interested in reforming corporate governance." —Dr. Anwar Shah, Lead Economist and Program Leader, Governance, World Bank Institute "As operational risk management advances, interest in process-centered risk management has grown. This timely book presents a valuable overview of leading-edge theory and practice." —Simon Wills, Executive Director, Operational Riskdata eXchange Association (ORX), the world's largest banking association for sharing operational loss data
Download or read book Total Quality Management written by G. Kanji and published by Springer Science & Business Media. This book was released on 1995-03-31 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.
Download or read book Managing Quality written by Mihaela Kelemen and published by SAGE. This book was released on 2003-02-28 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.
Download or read book Managing for Quality written by Select Knowledge and published by Select Knowledge Limited. This book was released on with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Data Quality Engineering in Financial Services written by Brian Buzzelli and published by "O'Reilly Media, Inc.". This book was released on 2022-10-19 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data quality will either make you or break you in the financial services industry. Missing prices, wrong market values, trading violations, client performance restatements, and incorrect regulatory filings can all lead to harsh penalties, lost clients, and financial disaster. This practical guide provides data analysts, data scientists, and data practitioners in financial services firms with the framework to apply manufacturing principles to financial data management, understand data dimensions, and engineer precise data quality tolerances at the datum level and integrate them into your data processing pipelines. You'll get invaluable advice on how to: Evaluate data dimensions and how they apply to different data types and use cases Determine data quality tolerances for your data quality specification Choose the points along the data processing pipeline where data quality should be assessed and measured Apply tailored data governance frameworks within a business or technical function or across an organization Precisely align data with applications and data processing pipelines And more
Download or read book Quality Customer Information Management in the Financial Services Industry written by George Francois Malan and published by . This book was released on 2004 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Quality Value Banking written by Janet L. Gray and published by . This book was released on 1992-07-29 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: The concept of quality, long used in the manufacturing sector, has become a top priority among financial institutions. This step-by-step introduction links the creation of quality with bottom-line financial profitability. It combines service quality techniques, organizational effectiveness analysis, and financial profitability strategies calling for management cooperation at all levels--cutting costs, increasing earnings and allowing competitive pricing of customer products and services. Based on the research of Drs. Juran and Edwards, it walks readers through the process of creating a quality management committee and evaluating the bank's products, services, organization and technology, and recommends quality improvement strategies. Also included is an in-depth case study based on the authors' entire program.
Download or read book Achieving Quality in Financial Service Organizations written by Robert E. Grasing and published by Praeger. This book was released on 1988-09-16 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two consultants examine the need for increased attention to quality in this rapidly growing and changing field. Drawing on numerous examples of successful quality improvement programs in banks, insurance companies, and other organizations, the authors provide detailed suggestions for improving accuracy, timeliness and consistency in service delivery. Changing employee attitudes to reflect the organization's commitment to quality also is covered. Accounting professionals in financial service organizations, particularly at the management level, will want to examine this book. Journal of Accountancy As a result of the deregulation and diversification of the financial service industry, consumers in the 1980s can choose from among a wide range of options. As full-line services are offered by more companies--from banks to insurance firms to mail order and department store chains--competition has grown intense. Financial organizations must distinguish basically similar products and services from those of other companies in order to attract and retain today's increasingly sophisticated customer. This practical handbook, written by two experienced consulting executives in the field, shows how to compete successfully by improving the quality, selection, and delivery of services. Based on proven, field-tested methods developed by the Robert E. Nolan Company, a leading consultant to the banking and insurance industries, it presents clear, step-by-step methods for designing and implementing financial service packages that will satisfy customer needs.
Download or read book Management Responsibilities for Comperized System in the Financial Services Industry written by Dennis G. Severance and published by . This book was released on 1985 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Quality Service Management written by John Maleyeff and published by Routledge. This book was released on 2022-05-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. This book cuts through the complexities of the mantra ‘better, cheaper, faster’ (BCF) and offers procedures for the evaluation of customer needs, the determination of performance metrics, and the design of effective customer satisfaction surveys. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct that includes external quality certification systems and internal performance management systems. Importantly, the book also describes how these systems can be implemented in a virtual workplace. This quality management book will be essential to service-oriented firms (financial, government, healthcare, hospitality, etc.), as well as any firm with internal customer service processes such as human resource management, purchasing, and accounting. Professionals at all levels, corporate trainers, and students will welcome this book’s common set of principles and tools, accompanied by many case studies that illustrate how they are applied in various environments.
Download or read book Total Quality Management written by Vicki Burton Dunscombe and published by . This book was released on 1992 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Better Banking written by Adrian Docherty and published by John Wiley & Sons. This book was released on 2014-01-02 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why did the financial crisis happen? Why did no one see it coming? And how did our banks lose so much of our money? What's being done to sort out the banking industry? And will it work? These are the questions that industry experts Adrian Docherty and Franck Viort cover in Better Banking: Understanding and Addressing the Failures in Risk Management, Governance and Regulation. They give a clear and thorough run-through of some of the key concepts and developments in banking, to enable the reader to understand better this vital yet perilous industry. Without excessive detail or jargon, they explain the most important issues in risk management, regulation and governance and build a comprehensive description of how failings in these areas resulted in the current financial crisis. In order to make the diagnosis clear, the authors illustrate their descriptions with a series of informative case studies. The book revolves around a critique of the current regulatory developments, which the authors feel will be ineffective in fixing the structural flaws in banking. Crucially, and as the title of the book suggests, they set out their own series of proposals to contribute to the development of a better, safer and more effective banking industry. Docherty and Viort's book fills an important gap in the literature on banking and its role in the current financial crisis. It is at once a history, a primer, a critique and a manifesto. It does not take sides but works through a constructive diagnosis towards ideas that could lead to major improvements in the quality and stability of the financial world. Better Banking: Understanding and Addressing the Failures in Risk Management, Governance and Regulation is a technical yet accessible book that seeks to engage interested readers of all kinds -- students, professionals, bankers and regulators but also politicians and the broader audience of citizens outside the banking industry, who are keen to inform themselves and understand what needs to be done to avoid a repeat of this crisis.
Download or read book Financial Services Industry Issues written by United States. General Accounting Office and published by . This book was released on 1993 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Managing Quality in America s Most Admired Companies written by Jay Spechler and published by Berrett-Koehler Publishers. This book was released on 1993 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: Copublished with Industrial Engineering and Management Press What are america's leading companies doing to excel in quality? This new book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldrige National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. The case studies focus on how the Baldrige Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management-from values and philosophies to actual implementation, training, measurement, and employee involvement. They include many practical examples to illustrate successful strategies, programs, and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.
