Download or read book Managing Change in IT Outsourcing written by Albert Plugge and published by Springer. This book was released on 2012-11-12 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through case studies this volume provides evidence that a link between sourcing capabilities and organizational structure contributes to a positive sourcing performance. Reveals that providers who are able to adapt to changing client circumstances, whilst establishing a fit, succeed in achieving a sustainable performance.
Download or read book The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services written by T. R. Ramanathan and published by Universal-Publishers. This book was released on 2009-03 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research study seeks to understand the nature of organisational change with respect to offshore outsourcing of information technology services in a multinational pharmaceutical company, and to examine the effectiveness of approaches used to manage this change so that lessons may be drawn from these experiences. Despite the abundant literature on effective organisational change management, the key factors that need to be managed properly at different stages of the offshore outsourcing process are not well understood. The research adopts a processual view to paint a broad picture of the issues involved in these different stages. A generic process model of change, based on the review of the change literature, was first developed to represent how change was intended to occur. This model focuses on the following four stages in the change process: context, diagnosis and planning, implementation, and institutionalisation. The research employs an interpretive case study approach and draws on fieldwork from three independent information systems departments (cases) of the company, where offshore outsourcing programmes were implemented. Qualitative data from semi-structured interviews, direct observation and document analysis are analysed by applying the generic process model to produce a detailed account of the way in which change was managed in the case organisations. The findings reveal that a combination of contextual factors, both external and internal to the company, influenced the adoption and use of offshore outsourcing in the case organisations. Externally, the economic forces were found to be the main catalyst for the change, while internally the role of the executive leadership and the lack of internal resources further explain the motivations behind the adoption of offshore outsourcing. The study illustrates that achieving successful outcomes from offshore outsourcing activities critically depends on the organisation adequately addressing a number of factors, such as conveying a sense of urgency, developing and communicating the vision, identifying the benefits of change and how they will be delivered, generating short-term wins, providing education and training, developing a fit between the change and organisational culture, etc., throughout the change process. The findings also highlight the effects of offshore outsourcing on the case organisations, including change in job roles and responsibilities and organisational learning activities that enable corrective actions to improve change management efforts. An important contribution of this research is the development of a model providing a more comprehensive understanding of the change process associated with the implementation of offshore IT outsourcing. Recommendations for policy makers and change managers to improve change management practice based on the research findings, as well as recommendations for further research, form a significant part of the conclusions.
Download or read book Managing the People Side of Change written by Gillian Perry and published by . This book was released on 2017-04-28 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are great benefits to be gained from outsourcing. Many organisations understand the benefits they can achieve from outsourcing but few manage to realise those benefits in full. So often the root cause of that failure is because they have ignored the people factors that can inhibit change and even derail it. In some cases people may not understand the reasons for the outsource programme, in others people may have reasons of their own for not wanting the change to be successful. Whatever the people side of the change is, all these factors can be successfully managed so companies and staff can fully realise the benefits of outsourcing.Having been involved in successfully managing change in IT Outsourcing over the years, I have gained many insights into the people factors in change management and developed effective strategies and tactics that smooth the way to making an outsource programme successful, starting with, but not limited to, ensuring that the staff involved fully buy in to the process. This book is based on the practical steps that I have put in place to ensure success. Every step identified here is practical and effective and though some of them will seem just good common sense, I do know that in many such programmes they are ignored. Reading this book will give readers some new ideas and also provide them with a straightforward reminder of good practice to help them manage change effectively, engaging the staff and producing a common purpose.In less than an hour's reading, this book identifies the issues, explains how they come about and gives solutions that will eliminate or, at least, mitigate the major problems and provide a firm basis for implementing the changes and creating a stronger business by fully realising the benefits of an outsource programme.
Download or read book Shaping the IT Organization The Impact of Outsourcing and the New Business Model written by Ian Gouge and published by Springer Science & Business Media. This book was released on 2006-04-20 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: More and more, the shape of the IT organization is critical to business systems delivery, yet all too often this definition is approached in a haphazard fashion - often based on old theory and out-dated experiences rather than being moulded to the realities of the world in which we work. Shaping the IT Organization considers how one should go about the moulding of an IT function in order to ensure effective output from the resources within that organization. It focuses on understanding precisely the elements and challenges within such a definition. Key topics covered: What is an organization?: Issues and key considerations for IT from an organizational perspective, including the idea of the 'organization lifecycle' and the very real impact this can have within the IT environment. Why change?: The impact of generic business approaches demanded by current business models and pressures. Solutions vs Products: The IT organizational impact of moving from a product-based to a solutions-based business model. Outsourcing: The increasing trend to place critical elements of IT's delivery capability outside the core business means that IT functions are often poorly aligned to both manage these relationships and rise to the challenges that outsourcing offers. Resource Management: Fundamental questions about people and the need to adapt resource management approaches to take a radical approach to how we both manage and empower the people within those models in order to deliver what is required.
Download or read book Strategic Outsourcing written by Bharat Vagadia and published by Springer Science & Business Media. This book was released on 2011-10-27 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a road-map to successful implementation of strategic outsourcing programmes, providing down-to-earth approaches to outsourcing decision making and programme management, based on a grass-roots understanding. A practitioner-focused book for business leaders and managers providing a holistic view of strategic outsourcing, covering the three essential pillars of success: risks, rewards and relationships. The author shows how business leaders can transform organisational business models, structures and mind-sets, taking the reader on a journey through the book's fifteen chapters, helping the reader truly grasp: the drivers for change as a result of globalisation and convergence and their impact on organisational strategies; how outsourcing can transform the various processes and functions of an organisation; the impact outsourcing is having on various industry vertical sectors; the eight foundations of successful strategic outsourcing programmes, which when combined with strategic decision-making knowledge, guarantees that organisations embarking on the strategic outsourcing journey, derive the transformational benefits they seek.
Download or read book Managing Change in IT Outsourcing Arrangements written by Albert Gerard Plugge and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Successful IT Outsourcing written by Elizabeth Sparrow and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.
Download or read book IT Outsourcing Part 2 Managing the Sourcing Contract written by Jane Chittenden and published by Van Haren. This book was released on 2020-06-11 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in: a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications); b) an appropriate governance framework; c) selecting the right individuals, with appropriate authority in key roles; d) the appropriate use of external expert advice; e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service; f) effective relationship management, with mutual respect and good communications; g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise. This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Download or read book Business Process Outsourcing written by Rick L. Click and published by John Wiley & Sons. This book was released on 2004-11-11 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage. This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations. * Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.
Download or read book The Manager s Step by Step Guide to Outsourcing written by Linda Dominguez and published by McGraw Hill Professional. This book was released on 2005-12-23 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing is one of the most complex and controversial issues in business today. In an effort to remain competitive, many leading companies--from Microsoft to Nike to Pfizer--are incorporating outsourcing as a strategic part of their management decision-making. Yet, for managers responsible for outsourcing, domestically or internationally, this field often seems complex, if not impossible. The Managers Step-by-Step Guide to Outsourcing presents a clear, detailed method for effectively planning and executing an outsourcing strategy in any company, large or small. Top Fortune 500 consultant Linda Dominguez provides all the tools you need to achieve successful, real-world implementation, giving you the power to cut costs, increase efficiency and productivity, generate higher returns, and stay ahead of your competition. Sharing the invaluable guidance of her clients as well as the advice of outsourcing experts, Dominguez helps you develop a strategic plan for your own initiative. She imparts the new skills executives, managers, and employees must learn to deliver results, and best practices for creating sustainable shareholder value without sacrificing quality, productivity, relationships, or control. As you prepare your blueprint for action, you'll discover how to: Decide to outsource a business unit or function on or offshore Weigh potential cost savings against the potential risks Select the best vendor for your specific needs Make the transition process swift and effective Anticipate and manage outsourcing problems and challenges Identify and navigate cultural and style differences Recall an outsourced unit back in-house when necessary You'll also find sound advice and tips executives who have successfully outsourced as well as from those who found their projects did not meet their expectations. Complete with a thorough implementation checklist, The Managers Step-by-Step Guide to Outsourcing is the only resource you need to ensure the long-term success of your outsourcing project.
Download or read book Managing Complex Outsourced Projects written by Gregory A. Garrett and published by Wolters Kluwer. This book was released on 2005-03-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ever-changing world of outsourcing demands that project managers be adept at team building, meeting management, group-based problem solving and conflict management. Managing Complex Outsourced Projects provides a comprehensive review of what it takes to successfully manage outsourced projects resulting in improved performance and reduced expenses. Author Gregory A. Garrett discusses the concept of Integrated Project Management (IPM), which is the discipline of ensuring that appropriate practices, tools and techniques are implemented by all parties involved in the outsourcing process. In Managing Complex Outsourced Projects, you'll find more than 400 tips and best practices, over 40 forms and more than 20 case studies that depict how the most successful companies effectively manage outsourced complex projects.
Download or read book MANAGING CHANGE IN ORGANIZATIONS written by NILANJAN SENGUPTA and published by PHI Learning Pvt. Ltd.. This book was released on 2006-01-01 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses in detail the theory and applications of change management, which is a step-by-step approach to change an organization’s management, strategies and processes, to boost its efficiency and performance better than its competitors. The text examines the importance of change management and its utility in the era of globalization. It elaborates on various planned organizational strategies and contingency approaches, and the validity of these as justified methods of change management in the Indian and global environmental contexts. Besides postgraduate students of management, researchers and professionals in the field will also find this book immensely useful.
Download or read book Managing IT Outsourcing Performance written by Solli-Sther, Hans and published by IGI Global. This book was released on 2009-09-30 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.
Download or read book Global Services Outsourcing written by Ronan McIvor and published by Cambridge University Press. This book was released on 2010-07-22 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the implications of planning, implementing and managing services outsourcing arrangements.
Download or read book Socially Responsible Outsourcing written by Brian Nicholson and published by Springer. This book was released on 2017-07-15 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Socially Responsible Outsourcing is an edited collection that focus on the topic of socially responsible outsourcing (SRO) including research frameworks, rich case studies, and an SRO agenda for the future.
Download or read book Outsourcing Professional Body of Knowledge OPBOK Version 10 written by IAOP® (International Association of Outsourcing Professionals) and published by Van Haren. This book was released on 2014-06-03 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world's economies and organizations increasingly turn to partners, often through outsourcing, to help them: - better leverage what they are best at,- gain greater flexibility and reach and - drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century.This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points:- New appendix on applicable Rules and Regulations applicable to outsourcing.- New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models.- New and updated definitions on various forms of outsourcing, graphics, and templates.- More detailed discussions on: various outsourcing geographies, renewing and exiting agreement options, change management, multi-sourcing management and roles of PMO, and other new trends in outsourcing.Also, this Version 10 of OPBOK identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program:- governance and defining a strategic approach to Outsourcing;- identifying and communicating business requirements;- selecting and qualifying providers;- gaining internal buy-In, creating project teams;- value assessment (value for money and return on investment).This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.To support the application of OPBOK in organizations, the templates in Appendix A are also available as separate publication:Outsourcing Professional Body of Knowledge: OPBOK Version 10 - Templates (978 94 018 0536 0)It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field.- There is also a template available. This Template is a Word file; to be used with Microsoft Office 2010 and more recent versions.- This template is only available via Van Haren Publishing!- These Templates are additional material to the VHP publication:ISBN 978 94 018 0536 0 Outsourcing Professional Body Of Knowledge - OPBOK Version 10 - Templates
Download or read book Managing Information Technology Resources in Organizations in the Next Millennium written by Information Resources Management Association. International Conference and published by IGI Global. This book was released on 1999-01-01 with total page 1154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Information Technology Resources in Organizations in the Next Millennium contains more than 200 unique perspectives on numerous timely issues of managing information technology in organizations around the world. This book, featuring the latest research and applied IT practices, is a valuable source in support of teaching and research agendas.
