Download or read book Making the patient consumer written by Alex Mold and published by Manchester University Press. This book was released on 2015-07-01 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last fifty years, British patients have been transformed into consumers. This book considers how and why the figure of the patient-consumer was brought into being, paying particular attention to the role played by patient organisations. Making the patient-consumer explores the development of patient-consumerism from the 1960s to 2010 in relation to seven key areas. Patient autonomy, representation, complaint, rights, information, voice and choice were all central to the making of the patient-consumer. These concepts were used initially by patient organisations, but by the 1990s the government had taken over as the main actor shaping ideas about patient-consumerism. This volume is the first empirical, historical account of a fundamental shift in modern British health policy and practice. The book will be of use to historians, public policy analysts and all those attempting to better understand the nature of contemporary healthcare.
Download or read book Making the Patient consumer written by Alex Mold and published by . This book was released on 2015 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last fifty years, British patients have been made into consumers. Since the 1960s, concepts common within consumerism have found a place in health policy and practice. In a short space of time, the position of patients in Britain appears to have changed fundamentally. Until relatively recently, it was not uncommon for patients to be told little about the condition that they were suffering from or its likely outcome. That such a situation would be (almost) inconceivable today points not only to changes in the doctor-patient relationship, but also to a wider shift in the way in which patients see themselves and are seen by others. This book explores how and why such a shift took place, and why it was that these changes were framed by the concept of consumerism.
Download or read book Patient Engagement written by Guendalina Graffigna and published by Walter de Gruyter GmbH & Co KG. This book was released on 2016-01-01 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients’ engagement may thus allow not only to improve clinical outcomes, but also to increase patients’ satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients’ engagement, by suggesting concrete tools for assessing the levels of patients’ engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients’ engagement application by describing the best practices and experiences matured in different fields
Download or read book Remaking the American Patient written by Nancy Tomes and published by UNC Press Books. This book was released on 2016-01-06 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a work that spans the twentieth century, Nancy Tomes questions the popular--and largely unexamined--idea that in order to get good health care, people must learn to shop for it. Remaking the American Patient explores the consequences of the consumer economy and American medicine having come of age at exactly the same time. Tracing the robust development of advertising, marketing, and public relations within the medical profession and the vast realm we now think of as "health care," Tomes considers what it means to be a "good" patient. As she shows, this history of the coevolution of medicine and consumer culture tells us much about our current predicament over health care in the United States. Understanding where the shopping model came from, why it was so long resisted in medicine, and why it finally triumphed in the late twentieth century helps explain why, despite striking changes that seem to empower patients, so many Americans remain unhappy and confused about their status as patients today.
Download or read book Choice Matters written by Gordon Moore and published by Oxford University Press. This book was released on 2018 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: The direct-to-consumer business model has transformed how people seek out goods and services from music to mortgages. So what happens now that the revolution has come for healthcare? While consumers have begun to insist on healthcare that is as convenient and personalized as nearly every other good or service they purchase, most healthcare provider organizations, physicians, and insurance companies remain woefully unprepared to meet this demand. Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer-centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand: Â- The differences between healthcare and other consumer-driven markets Â- What factors are most important for consumers in seeking care providers Â- How consumers make decisions about healthcare Â- The system-wide effects of increased consumer choice in healthcare Â- The important distinction between patients and consumers By celebrating the possibilities inherent to consumer-centered healthcare, Choice Matters offers a refreshing, empirically informed take on how healthcare in the United States can flourish, not wither, in the new economy.
Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-07-19 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.
Download or read book Improving the Medicare Market written by Institute of Medicine and published by National Academies Press. This book was released on 1996-11-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medicare beneficiaries are rapidly moving into managed care, as attempts to restrain the growth of this costly entitlement program progress. However, advocates for patients question whether the necessary information and structures are in place to enable Medicare consumers to select wisely among private-sector managed care options. Improving the Medicare Market examines how to give Medicare beneficiaries the same choice of health plan options enjoyed in the private sectorâ€"yet protect them as consumers and patients. This book recommends approaches to ensuring accountability and informed purchasing for Medicare beneficiaries in an environment of broader choice and managed careâ€"how the government should evaluate and approve plans, what role the traditional Medicare program should play, how to help to elderly understand their options, and many other practical matters. The committee discusses the information requirements of Medicare beneficiaries and explores in detail how best to respond to their special needs. And it examines the procedures that should be developed to provide the necessary protections for the elderly in a managed care system.
Download or read book Improving Healthcare Quality in Europe Characteristics Effectiveness and Implementation of Different Strategies written by OECD and published by OECD Publishing. This book was released on 2019-10-17 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.
Download or read book The Patient as CEO written by Robin Farmanfarmaian and published by Lioncrest Publishing. This book was released on 2015-12-13 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are on the cusp of a healthcare revolution. From wearable sensors, to improved point-of-care diagnostics to artificial intelligence and robotics, there are a great and growing number of breakthroughs in biomedical technology which are set to fundamentally change the way that patients interact with their healthcare providers. Author Robin Farmanfarmaian has seen this change first-hand. Misdiagnosed at age 16, she endured multiple surgeries and countless hospitalizations over the course of a decade before deciding to take charge of her own healthcare and changing her life overnight. Since then, Robin has become an entrepreneur, worked on more than 10 early stage startups, including three as one of the Founders: The Organ Preservation Alliance, Exponential Medicine at Singularity University, and Morfit. In "The Patient as CEO," she shines a light on the new and upcoming breakthroughs that will allow you, the patient, to be the key decision-maker - the CEO - of your own healthcare.
Download or read book Improving the Quality of Health Care for Mental and Substance Use Conditions written by Institute of Medicine and published by National Academies Press. This book was released on 2006-03-29 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: Each year, more than 33 million Americans receive health care for mental or substance-use conditions, or both. Together, mental and substance-use illnesses are the leading cause of death and disability for women, the highest for men ages 15-44, and the second highest for all men. Effective treatments exist, but services are frequently fragmented and, as with general health care, there are barriers that prevent many from receiving these treatments as designed or at all. The consequences of this are seriousâ€"for these individuals and their families; their employers and the workforce; for the nation's economy; as well as the education, welfare, and justice systems. Improving the Quality of Health Care for Mental and Substance-Use Conditions examines the distinctive characteristics of health care for mental and substance-use conditions, including payment, benefit coverage, and regulatory issues, as well as health care organization and delivery issues. This new volume in the Quality Chasm series puts forth an agenda for improving the quality of this care based on this analysis. Patients and their families, primary health care providers, specialty mental health and substance-use treatment providers, health care organizations, health plans, purchasers of group health care, and all involved in health care for mental and substanceâ€"use conditions will benefit from this guide to achieving better care.
Download or read book The Patient Paradigm Shifts written by Judy L. Chan and published by Business Expert Press. This book was released on 2016-09-28 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Patient Paradigm Shifts tells readers everything successful businesses need to know about the powerful new healthcare consumer. The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is “convenient, fast, simple, and high value.” Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The Patient Paradigm Shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.
Download or read book Connecting with the New Healthcare Consumer written by David B. Nash and published by McGraw-Hill Professional Publishing. This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumers are positioned more ever to assume proactive, decision-making roles in healthcare. They are taking more control, as evidenced by self-care, advances in information technology, and the changing dynamic of the patient-provider relationship. Consequently, the impact consumerism is having on the strategy, operations and investment decisions of healthcare organizations within all segments of the industry is becoming more apparent and significant. Connecting with the New Healthcare Consumer is a vehicle through which readers can view and understand the landscape, detailing the ways in which consumers have changed, and how this consumer evolution has impacted various segments of the healthcare industry. Importantly, the book will assist readers in connecting to their customers, whether they are patients, health plan members, or employees, in developing their own consumer-focused strategies. This surge in informed and empowered consumers warrants the need for executives and providers to explore the drivers of the movement and the impact it will have on the business of delivering healthcare, particularly at the point where healthcare services is delivered and where quality is concerned. Connecting with the New Healthcare Consumer: -- Is written by a diverse and experienced group of healthcare leaders who are representative of the major segments in the healthcare industry -- Addresses the multi-level effects of the new, empowered healthcare consumer on many diverse segments of the industry, including providers, payors, health plans, health systems and manufacturers -- Is an informative resource for professionals whose business decisions will ultimately be affected by theconsumer movement -- Is unique in its response to a shifting healthcare marketplace.
Download or read book Curing Consumers How the Patient Became a Consumer in Modern American Medicine written by Nancy Stark Lee and published by . This book was released on 2007 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation addresses the widespread practice of calling the patient a consumer in contemporary discourses about health and medicine in the United States. Despite its common usage, little is known of the historical origins of this construct, how it entered popular discourse, and the symbolic and social significance of conceptualizing the patient as a consumer to current health care debates. Through historical research that spans the years 1930 to 2006, this study traces the patient-consumer metaphor to the patients' rights movement of the 1960s. Ideas about patient empowerment and rights emerged only after that decade's social and cultural transformations reduced the public's trust in traditionally authoritative and paternalistic institutions such as medicine. Calling the patient a consumer was a rhetorical tactic first popularized by the 1960s social movements involved in expanding patients' rights, including the consumer movement led by Ralph Nader. This periodization is supported by findings from a historical textual analysis of mainstream magazine articles on health and medicine from 1930 to 1969 that indicate the patient as an empowered health care consumer was not part of normative expectations of patienthood before the 1960s. Textual analysis of self-help literature, magazine and newspaper articles since the 1970s show how the patient-consumer metaphor's connotations of empowerment and personal autonomy in health decisions were co-opted and reduced to simple messages about consumer sovereignty by the 1980s as the US health care sector became increasingly corporatized under successive neoliberalist administrations. This dissertation's findings contributes to a more nuanced, historically based understanding of the ramifications of patient consumerism to better enable and support critiques of the American health care system.
Download or read book Globalisation Markets and Healthcare Policy written by Jonathan Tritter and published by Routledge. This book was released on 2009-09-10 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the extent to which globalisation and commercialisation relate to current and emerging health policies. It also looks at the implications for citizens, patients and social rights, as well as how policy making interacts with the interests of global and European trade and economic policies.
Download or read book The Patients Speak written by Robert Baurys and published by Independently Published. This book was released on 2023-11-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to our first volume of The Patient Speaks: A viewpoint of today's healthcare consumer, which aims to highlight how patients interact with their healthcare decisions and how 83bar, a Patient Activation firm, helps to activate patients. This this edition you'll find real patient responses to questions asked by 83bar that relate to common medical conditions. When I founded 83bar in 2016, the goal was simple. Help companies understand that patients are the real health care consumers. Not physicians, Not health care organizations. Time had come to change the paradigm. Patients self educate and make decisions. Yet the system still catered to physicians as the key decision makers. Sadly, we, as health care consumers, are still subjected to the insanity of repeatedly filling out redundant forms, being shuffled into long queues in poorly lit and uncomfortable waiting rooms and often left with more questions than answers about our health care. The purpose of this series of publications is to share what we have learned from health care consumers in the past eight years at a global level. The goal continues to be to serve as a beacon of light and a repository of information that will provide a framework for a more educated and robust patient activation process in the US health care marketplace.
Download or read book Patients Come Second written by Spiegelman Paul and published by Incorporated Original. This book was released on 2018-08-21 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.
Download or read book The Healthcare Imperative written by Institute of Medicine and published by National Academies Press. This book was released on 2011-01-17 with total page 852 pages. Available in PDF, EPUB and Kindle. Book excerpt: The United States has the highest per capita spending on health care of any industrialized nation but continually lags behind other nations in health care outcomes including life expectancy and infant mortality. National health expenditures are projected to exceed $2.5 trillion in 2009. Given healthcare's direct impact on the economy, there is a critical need to control health care spending. According to The Health Imperative: Lowering Costs and Improving Outcomes, the costs of health care have strained the federal budget, and negatively affected state governments, the private sector and individuals. Healthcare expenditures have restricted the ability of state and local governments to fund other priorities and have contributed to slowing growth in wages and jobs in the private sector. Moreover, the number of uninsured has risen from 45.7 million in 2007 to 46.3 million in 2008. The Health Imperative: Lowering Costs and Improving Outcomes identifies a number of factors driving expenditure growth including scientific uncertainty, perverse economic and practice incentives, system fragmentation, lack of patient involvement, and under-investment in population health. Experts discussed key levers for catalyzing transformation of the delivery system. A few included streamlined health insurance regulation, administrative simplification and clarification and quality and consistency in treatment. The book is an excellent guide for policymakers at all levels of government, as well as private sector healthcare workers.
