Download or read book Making Public Enterprises Work written by William T. Muhairwe and published by IWA Publishing. This book was released on 2009-11-15 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public enterprises remain the most dominant medium of service provision in both developing and developed countries. During the 1990s and early 2000s, the outcry about poor performance of public enterprises was overwhelming. Nobody at that time and even now has managed to design a ‘blue print’ solution. And yet, the fact that service provision through public enterprises is here to stay is the blunt truth. In Making Public Enterprises Work - From Despair to Promise: A Turn Around Account, Dr. William Muhairwe, the Managing Director of National Water and Sewerage Corporation of Uganda, discusses the approaches used to turnaround an under-performing state enterprise into a remarkable success story. Drawing on decades of experience, taming ‘struggling’ institutions, Dr. Muhairwe enumerates practical steps taken to make a significant difference in service delivery, for the benefit of any form of enterprise. Combined with facts, simplicity and fun, this book presents a unique account of methods used for constructive engagement and dialogue with donors, government officials, workers, suppliers and, indeed, the public/customers. All chapters are interspersed with tested lessons that any enterprise can benchmark to address its service delivery challenges. It is a great handbook for those involved in re-engineering their businesses. Making Public Enterprises Work contains unique home-grown turnaround reform steps that can help to revamp under-performing enterprises. It is the first book to demonstrate that performance contracts combined with incentives can work wonders in public enterprises. The book discusses how incentive rewards can spread to all levels of staff and encourage wholesome teamwork. It also looks at how enterprises can work without industrial unrest in very difficult conditions. In addition the book demonstrates how public enterprises that have been listed for privatisation can provide alternative restructuring steps. Click here to read and share material related to this title on the IWA WaterWiki.
Download or read book Making Public Enterprises Work written by William T. Muhairwe and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Making Public Enterprises Work written by William T. Muhairwe and published by Fountain Press, Limited. This book was released on 2009 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Sustaining High Performing Public Enterprises written by Silver Mugisha and published by IWA Publishing. This book was released on 2019-02-15 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sustaining High Performing Public Enterprises presents steps taken by National Water and Sewerage Corporation of Uganda, a typical public enterprise, to sustain a high performance momentum after over 15 years of successful utility reforms. Specifically, the author pinpoints key achievements during the period 2013–2018 including growth in geographical coverage from 23 to 240 towns, increase in connections from 310,000 to about 600,000; revenues growing more than three times and network growth improving from 80kms per year to over 2000kms per year. The concept of new public management (NPM) is used to set the scene for a case description of various initiatives and innovations implemented. A balanced scorecard framework is used to characterize the various activities. The book highlights a shift from over-emphasis on positive cash-flows alone to a balanced approach to ‘water for all’ citizens. The need to balance technical work and political aspirations is highlighted. Also featured is the nexus between utility operations and environmental protection to ensure sustainable water supply. The cardinal role of aligning staff needs to organizational needs and working for win-win solutions is also highlighted. Sustaining High Performing Public Enterprises presents strong lessons and conclusions for utility leaders and policy makers intending to reform their utilities to create value for citizens. It is also of value to academicians and researchers for scholarly studies in water and sanitation governance and management.
Download or read book DEEPER INSIGHT INTO NIGERIA S PUBLIC ADMINISTRATION written by Banji Oyeniran Adediji and published by Author House. This book was released on 2013-12 with total page 583 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deeper Insight into Nigeria's Public Administration is a collection of a wider range of Public Administration topics to which scholars and authors have devoted attention in recent time. Here is a lucidly written and presented book, which selective scholars, researchers and readers would find indispensably useful to procure for personal and institutional librarians.
Download or read book Creating Public Value written by Mark H. Moore and published by Harvard University Press. This book was released on 1997-03-25 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what public sector executives should do to improve the performance of public enterprises. Useful for both practicing public executives and those who teach them, this book explicates some of the richest of several hundred cases used at Harvard’s Kennedy School of Government and illuminates their broader lessons for government managers. Moore addresses four questions that have long bedeviled public administration: What should citizens and their representatives expect and demand from public executives? What sources can public managers consult to learn what is valuable for them to produce? How should public managers cope with inconsistent and fickle political mandates? How can public managers find room to innovate? Moore’s answers respond to the well-understood difficulties of managing public enterprises in modern society by recommending specific, concrete changes in the practices of individual public managers: how they envision what is valuable to produce, how they engage their political overseers, and how they deliver services and fulfill obligations to clients. Following Moore’s cases, we witness dilemmas faced by a cross-section of public managers: William Ruckelshaus and the Environmental Protection Agency; Jerome Miller and the Department of Youth Services; Miles Mahoney and the Park Plaza Redevelopment Project; David Sencer and the swine flu scare; Lee Brown and the Houston Police Department; Harry Spence and the Boston Housing Authority. Their work, together with Moore’s analysis, reveals how public managers can achieve their true goal of producing public value.
Download or read book How Does Privatization Work written by Anthony Bennett and published by Routledge. This book was released on 2002-09-11 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Privatization has been one of the most important elements of public policy in the last decade and there have been massive transfers of ownership from the public to the private sector on a national and international level. This book combines thematic papers with country case studies to discuss the mechanisms which have enabled this to occur, and to assess privatization's mixed achievements. The authors, international academics, practitioners and consultants and the process of privatization is discussed in East Germany, Nigeria, Pakistan, Guyana, Sri Lanka, Trinidad and Tobago, and Great Britain.
Download or read book Indian Economy 72nd Edition written by Datt Gaurav & Mahajan Ashwani and published by S. Chand Publishing. This book was released on 2017 with total page 1062 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a comprehensive survey of the Indian Economy in terms of GDP growth, savings, investment and developments in various sectors such as agriculture, industry and services. A contradiction observed in India is that while the reform process has resulted in boosting GDP growth, it has failed to yield acceleration in the process of poverty reduction and growth of employment.
Download or read book Compliance or Defiance written by Mireia Tutusaus and published by CRC Press. This book was released on 2019-11-28 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whereas the global water community may have reached consensus on the need for water providers to operate on the basis of commercial principles, staff of water utilities are faced with the challenge of implementing these principles in their everyday work. In the everyday domain, these principles appear to directly conflict with the mandate of water operators to provide water services to all. Moreover, the socio-political, economic and bio-physical context in which these water operate may be ill-suited to implement commercialization. In pursuing commercialization these operators adapt, reinterpret, modify, deflect, alter or betray the original principles of commercialization during implementation. This research takes inspiration from the rich literature on policy implementation and policy translation, which argues that policy models need to be transformed and modified if they are to be successfully adopted or implemented. This research analyzes the alterations visible in the daily implementation of commercial models of water provisioning and, in doing so, present a better understanding of how water operators implement policy prescriptions of commercialization in practice. Based on the analysis of the adaptations and (re)interpretations of the implemented model of commercialization in the different cases, this thesis argues that a new way of speaking about commercialization should be developed.
Download or read book Public Sector in India written by V. Dagli and published by Atlantic Publishers & Dist. This book was released on 1969 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Performance Based Contracts PBC for Improving Utilities Efficiency written by Philippe Marin and published by IWA Publishing. This book was released on 2018-02-15 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scientific and Technical Report No. 24 Performance-Based Contracts (PBC) for Improving Utilities Efficiency: Experiences and Perspectives is a compendium of articles written by members of the PBC taskforce. It focuses on new approaches without delegated management to private operator i.e. service contracts, consulting contracts, Alliance approach, public-public partnership. It also mentions new design and generation of more traditional PPPs, (MC, lease, concession), where a larger proportion of performance-based design is being applied. List of Contents: Performance Based Contracts – Setting the scene; PBC and Results Based Financing: the inverse approach; PBC and Energy Efficiency; Internal Performance Contracts: A Case of the National Water and Sewerage Corporation in Uganda; Performance-Based Service Contracts in Navi Mumbai; Financial Comparison of PBCs and Conventional Approach; Tegucigalpa PBC Case Study; Performance Based Contracts – Key Design Issues; NRW Reduction Optimization Framework; How to improve water services performance? Performance Based Contracts (PBC) and Regulatory issues; Peer-to-Peer Partnerships Operational for sustainable water services; Performance Based Contracts in Malawi: Teamwork Works; Performance based affermage contracts; Performance based Contracts, The Aroona Integrated Alliance Experience; Experience from Eastern Europe; NRW Performance Contract – Kingdom of Bahrain; The way forward and perspectives/trends
Download or read book Utility Benchmarking and Regulation in Developing Countries written by Silver Mugisha and published by IWA Publishing. This book was released on 2011-05-14 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Utility performance, especially in developing countries is still working toward the standard necessary to deliver best practice. Utility Benchmarking and Regulation in Developing Countries examines performance monitoring and regulation as a prominent efficiency enhancement tool and clarifies many of the unknowns regarding the design and approach surrounding the area of utility management. Principles and practices are linked in a way that is informative and accessible, highlighting the challenges facing those who are trying to improve performance in the water sector. Operational settings are complex and unpredictable in developing countries due to inadequate infrastructure planning and this book makes clear which systems work best in these situations. Utility Benchmarking and Regulation in Developing Countries discusses performance monitoring in the critical areas of utility management that achieve sustainable performance goals: Performance development planning Modes of performance monitoring Provocative approaches to incentives creation Monitoring through high incentive plans Customer relations monitoring Pro-poor oriented monitoring Careful use of partial performance indicators Proposed indicators for assessing governance incentives A case study on the National Water and Sewerage Corporation, Uganda is included in the book detailing the difficulties in discerning performance progress based on partial performance indicators. It underlines disparities in basing performance conclusions on partial performance indicators on one hand and aggregate analysis using modern benchmarking toolkits on the other. This is an excellent handbook for utility monitors or regulators whose primary duty is to oversee performance management. It is a valuable resource for decision-makers, analysts, and policy-makers and can be used in capacity-building programs (both in-house and in universities) around the world.
Download or read book Designing Service Excellence written by Brian Hunt and published by CRC Press. This book was released on 2014-11-13 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
Download or read book Water Politics and Money written by Manuel Schiffler and published by Springer. This book was released on 2015-05-11 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reveals all that can potentially happen when a private company takes over a local water supply system, both the good and the bad. Backed by real life stories of water privatization in action, author Manuel Schiffler presents a nuanced picture free of spin or fear mongering. Inside, readers will find a detailed analysis of the multiple forms of water privatization, from the outright sale of companies to various forms of public-private partnerships. After covering their respective strengths and weaknesses, it then compares them to purely publicly managed water utilities. The book examines the privatization and the public management of water and sewer utilities in twelve countries: the United States, the United Kingdom, France, Germany, the Philippines, Cambodia, Egypt, Jordan, Uganda, Bolivia, Argentina and Cuba. Readers will come to understand how and why some utilities failed while others succeeded, including some that substantially increased access, became more efficient and improved service quality even in the poorest countries of the world. It is natural that a private company taking over a local water supply system causes both fear and worry for consumers. With the aid of solid empirical evidence, this book argues that who manages the system is only half the story. Rather, it is the corporate culture of the utilities and the political culture of where they operate that more often than not determines performance and how well a community is served.
Download or read book Institutional Governance and Regulation of Water Services written by Michael J. Rouse and published by IWA Publishing. This book was released on 2013-09-14 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: Institutional Governance and Regulation of Water Services aims to provide the key elements of policy, governance and regulation necessary for sustainable water and sanitation services. On policy matters, it covers important aspects including separation of policy and delivery, integrated planning, sustainable cost recovery, provisions for the poor, and transparency. Regulation and Regulatory Bodies are presented in their various forms, with discussion of why some form of independent scrutiny is essential for sustainability. The focus is on what works and what does not, based on consideration of basic principles and on case studies in both developing and developed countries. The early chapters discuss the key elements, with later chapters considering how these elements have come together in successful reforms of public sector operations. A chapter is devoted to the successful use of the private sector based on lessons learnt from ‘failures’ of private contracts and the need for the application of sound procurement principles. The current trend is for a public sector model which benefits from business approaches, the so-called corporatised public utility. Experience since the publication of the first edition in 2007 reinforces the importance of the key elements for sustainable water services. This second edition brings the material up to date and with some increased emphasis on public participation in its many forms. It refers to the opportunity for progress provided by the UN Declaration of Water and Sanitation as a Human Right, but only if it is implemented in a practical and sustainable way. Institutional Governance and Regulation of Water Services is aimed at providing an informative source for national and local governments responsible for water policy, for water utility managers, and for students who will be the policy makers of tomorrow. It is a teaching aid for courses on water policy, governance and regulation. About the Author: Michael Rouse is a Distinguished Research Associate at the University of Oxford and manages the Institutional Governance and Regulation module of the University’s MSc Course on Water Science, Policy and Management. He was formerly Head of the Drinking Water Inspectorate in London and has extensive knowledge and experience of water governance and regulation, including all aspects of audit and enforcement, and the governance issues related to both public sector management and privatisation. He has wide knowledge of water technical and operational matters, based on his applied research and development background at the Water Research Centre, where he spent 9 years as Managing Director. Michael has a good understanding of international water matters and advises governments on policy and regulation. He is a Past President of the International Water Association. He is a visiting professor at Tsinghua University in Beijing and at the Shanghai Academy of Social Science. In 2000 he was awarded the CBE (Commander of the British Empire) for his professional services.
Download or read book Global Water written by R. Quentin Grafton and published by ANU E Press. This book was released on 2014-05-28 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings together some of the world’s leading water researchers with an especially written collection of chapters on: water economics; transboundary water; water and development; water and energy; and water concepts.
Download or read book Global Water Resources written by Cecilia Tortajada and published by Routledge. This book was released on 2021-09-26 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a Festschrift in honour of Professor Asit K. Biswas, for his manifold contributions to water resources policy and management and his extensive efforts over six decades to generate, synthetize, apply, and disseminate knowledge at national and global levels. Global Water Resources: Festschrift in Honour of Asit K. Biswas includes invited contributions on global water issues from 23 globally renowned leaders in the public and private sectors, as well as academia, who have made significant contributions to the field of water resources policy, management, development and governance. The vision and expertise of this distinguished group of experts provides a unique focus on unfolding water issues and their bearing on world development This book will be of great value to scholars, students, and policymakers interested in water resource governance, sustainable development, and climate change. The chapters in this book were originally published as a special issue of the International Journal of Water Resources Development.
