Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Download or read book Please Every Customer Delivering Stellar Customer Service Across Cultures written by Robert W. Lucas and published by McGraw Hill Professional. This book was released on 2011-06-17 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here. Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations. Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to: Overcome differences in language Recognize and accommodate customer needs Make positive first impressions Avoid stereotypes Gain trust Listen “actively” Identify crucial nonverbal cues The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.
Download or read book Lucas written by Kevin Brooks and published by Chicken House. This book was released on 2014-02-06 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Caitlin's life changes the moment she sees Lucas walking across the causeway one hot summer's day. He is the strangest, most beautiful boy she has ever seen - and when she meets him, her world comes alive.
Download or read book Practicing Presence written by Lisa J. Lucas and published by Stenhouse Publishers. This book was released on 2017 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most teachers enter the field of education to make a difference in children's lives. But many end up, as author Dr. Lisa Lucas puts it, "tired, wired, and running in circles." This leads to many new teachers abandoning the profession or to burnout among veteran teachers. In Practicing Presence: Simple Self-Care Strategies for Teachers, Dr. Lucas invites the reader to learn how to fully inhabit the present moment. Written in an informal and conversational tone, Practicing Presence is filled with ideas, exercises, checklists, personal anecdotes, and practices you can use to reframe and establish a mindset that will enhance your focus and engagement in the classroom. With approximately 50% of new teachers leaving the education field before the 5-year mark, it is more important than ever for educators to prioritize self-care. Each chapter of Practicing Presence includes self-care strategies that explore how to self-regulate, nurture self-acceptance, and promote compassion. Inside you'll find: Quotes and affirmations throughout the texts Scientific research and reflections on how these theories and practices can apply to your own life Paths to Mindful Teaching and how to integrate into your daily life Additional resources and online content to further support your practice When teachers care for themselves deeply and deliberately, they are better able to care for the people that matter most in their lives--their students, friends, and families. Practicing Presence focuses not on doing, but rather on being present in the life of the classroom.
Download or read book The Road Way written by and published by . This book was released on 1989 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Statement of Disbursements of the House written by United States. Congress. House and published by . This book was released on 1996 with total page 1124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers receipts and expenditures of appropriations and other funds.
Download or read book Lucas Service Instructions written by Lucas electrical limited and published by . This book was released on 1979 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Annual Statistical Report written by and published by . This book was released on 1915 with total page 740 pages. Available in PDF, EPUB and Kindle. Book excerpt: 1867/68- include the Statistical report of the Secretary of State in continuation of the Annual report of the Commissioners of Statistics.
Download or read book Certain Prey written by John Sandford and published by Penguin. This book was released on 2000-03-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: “One of [the] best” (Orlando Sentinel) Lucas Davenport Novels—now with a New Introduction by the Author. Clara Rinker is twenty-eight, beautiful, charmingly southern—and the best hit woman in the business. She just goes about her business, collects her money, and goes home. Her latest hit sounds simple: a defense attorney wants a rival eliminated. No problem—until a witness survives. Clara usually knows how to deal with loose ends: cut them off, one by one, until they're all gone. This time, there’s one loose end that’s hard to shake. Lucas Davenport has no idea of the toll this case is about to take on him. Clara knows his weak spots. She knows how to penetrate them, and how to use them. And when a woman like Clara has the advantage, no one is safe.
Download or read book The Discipline for Pastoral Care Giving written by Larry VandeCreek and published by Routledge. This book was released on 2014-01-02 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Structure your ministry to start with patients’needs, hopes, and resources and to be clear what difference your ministry can make!Hospital chaplains value who they are and what they do as contributions to patients’and families’healing and well-being. And they are continually stretching to enhance their ministries. Hospital administrators and other professionals on the care teams, however, often need help to grasp those same values in outcome oriented, observable, documentable, changes-for-the-better terms. The Discipline for Pastoral Care Giving: Foundations for Outcome Oriented Chaplaincy offers a powerful new paradigm for enhancing supportive, effective spiritual care for patients and families as well as communicating substantive outcomes to leaders and clinicians alike. This is all the more important in these times when every possible resource must be well used for the good of our patients and their families.By evaluating the pastoral care you offer, you can become more aware of the discrete skills you exercise in the assessment, planning, intervention, and reflection process. Such evaluation efforts highlight the discrete differences excellent spiritual care makes. This can help you track contributions you are making in terms of the patient's healing and well-being. Having a sound, replicable way to make the process more conscious also helps you communicate your assessment, strategies, and contributions more clearly to other care team members. Furthermore, consistently using The Discipline over time will enable you to discover patterns of spiritual dynamics in how people live with different health care challenges in their lives. These patterns translate into valuable insights as your care for others.The process discussed in The Discipline for Pastoral Care Giving calls on the chaplain to: identify the patient's spiritual needs, hopes, and resources construct a patient profile through identifying the individual's sense of the holy, sense of meaning, sense of hope, and sense of community design the desired outcome(s) you hope your care will contribute--for example, a person who has suffered a spinal cord injury integrates the effects of their injury in their sense of identity and meaning, a person living with cystic fibrosis healthfully grieves the loss of others in the CF community, a patient 'disabled’by the absence of her support community regains use of her personal resources for coping and self-care develop and share a plan for the patient's spiritual care choose interventions (which may range from facilitating a life review, to compassionate confrontation, to reading Scripture, to active listening, to arranging a family care conference) measure outcomes, identifying and communicating the difference your care has made in terms of the patient's healing and well-beingThe Discipline for Pastoral Care Giving offers case studies, personal experiences, helpful figures and charts, and suggestions for dealing with patients experiencing unique, complex health care challenges, including adults living with cystic fibrosis and violent victims of violence. The wise advice and practical suggestions in this book will help you recognize and document the solid value of your hospital ministry.
Download or read book The City Record written by New York (N.Y.) and published by . This book was released on 1885 with total page 826 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Annual Report written by Ohio. Secretary of State and published by . This book was released on 1915 with total page 714 pages. Available in PDF, EPUB and Kindle. Book excerpt: 1868- include the Statistical report of the Secretary of State.
Download or read book Family Centered Services in Residential Treatment written by John Y Powell and published by Routledge. This book was released on 2021-03-05 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Adopt a more effective approach to temporary and long-term residential care! Presenting the voices of staff, parents, and residents, Family-Centered Services in Residential Treatment: New Approaches for Group Care examines the changes and challenges of residential care from the old-fashioned orphanage to the modern group-care home. These thoughtful essays offer suggestions and methods to provide more effective services in temporary and long-term settings. Containing case studies, personal experiences, and professional insights about the potentials and limitations of residential care, this reliable resource will help you develop improved services for youths and their families. Family-Centered Services in Residential Treatment presents fresh evaluations of new and old techniques as well as ideas for meeting individual needs. By building connections among parents, youths, and staff, you can develop more successful treatment programs and encourage stronger family ties even when children are best served by long-term residential care. Family-Centered Services in Residential Treatment addresses the crucial questions of residential care, including: how can staff ease children's transitions into and out of residential care? what do parents of emotionally disturbed youth need from the staff and professionals in a residential care setting? what was right--and wrong--about the old-fashioned orphanage? Could such an institution work today? how does the transition to the teamwork approach affect staff members? when is residential care most beneficial to children? what kind of care is appropriate for AIDS orphans? Family-Centered Services in Residential Treatment will help psychologists, therapists, and social workers unite theory and practice to create a family-oriented environment for troubled clients.
Download or read book Annual Report of the State Civil Service Commission of Illinois to the Governor written by Illinois. Civil Service Commission and published by . This book was released on 1911 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2005 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
Download or read book The Critic written by Jeannette Leonard Gilder and published by . This book was released on 1905 with total page 626 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Printers Ink written by and published by . This book was released on 1918 with total page 1974 pages. Available in PDF, EPUB and Kindle. Book excerpt:
