Download or read book Listen Or Die written by Sean McDade Phd and published by Lioncrest Publishing. This book was released on 2018-05-22 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this interconnected world dominated by social media, consumers' voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive...or eventually die. No matter what industry you're in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program. With advice on every step of the process-from understanding customer centricity to rallying executive support to asking customers the right questions-Sean gives you the tools you need to build a VoC program that delivers ROI, turning customer feedback into gold. In just a few hours, you'll learn how to develop a competitive edge by managing your customer experience to drive real, impactful business results. It's time to go beyond average, become truly customer-centric, and take your business to extraordinary new levels.
Download or read book 101 Artists to Listen to Before You Die written by Ricardo Cavolo and published by National Geographic Books. This book was released on 2015-09-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A graphic novel in the form of Ricardo Cavolo’s personal diary, which follows the story of music through 101 essential artists; from Bach to Radiohead, to Amy Winehouse, Nirvana and Daft Punk. With over one hundred uniquely colorful illustrations and handwritten text, lists, notes, and personal anecdotes this is a book to delight in.
Download or read book 1001 Albums You Must Hear Before You Die written by Robert Dimery and published by Cassell Illustrated. This book was released on 2021-10-07 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Writing Matters written by Irene Berti and published by Walter de Gruyter GmbH & Co KG. This book was released on 2017-08-21 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume includes a compilation of new approaches to the investigation of inscriptions from different cultural contexts. Innovative research questions about "material text cultures" are examined with reference to Classical Athens, late ancient and Byzantine churches and urban spaces, Hellenistic and Roman cities, and medieval buildings.
Download or read book 1 000 Recordings to Hear Before You Die written by Tom Moon and published by Workman Publishing. This book was released on 2008-08-28 with total page 1026 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to music provides recommendations on one thousand recordings that represent the best in such genres as classical, jazz, rock, pop, blues, country, folk, musicals, hip-hop, and opera, with listening notes, commentary, and anecdotes about performers.
Download or read book Learn or Die written by Edward D. Hess and published by Columbia University Press. This book was released on 2014-09-30 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: To compete with today's increasing globalization and rapidly evolving technologies, individuals and organizations must take their ability to learn—the foundation for continuous improvement, operational excellence, and innovation—to a much higher level. In Learn or Die, Edward D. Hess combines recent advances in neuroscience, psychology, behavioral economics, and education with key research on high-performance businesses to create an actionable blueprint for becoming a leading-edge learning organization. Learn or Die examines the process of learning from an individual and an organizational standpoint. From an individual perspective, the book discusses the cognitive, emotional, motivational, attitudinal, and behavioral factors that promote better learning. Organizationally, Learn or Die focuses on the kinds of structures, culture, leadership, employee learning behaviors, and human resource policies that are necessary to create an environment that enables critical and innovative thinking, learning conversations, and collaboration. The volume also provides strategies to mitigate the reality that humans can be reflexive, lazy thinkers who seek confirmation of what they believe to be true and affirmation of their self-image. Exemplar learning organizations discussed include the secretive Bridgewater Associates, LP; Intuit, Inc.; United Parcel Service (UPS); W. L. Gore & Associates; and IDEO.
Download or read book 1001 Classical Recordings You Must Hear Before You Die written by Matthew Rye and published by Chartwell Books. This book was released on 2017-10-24 with total page 963 pages. Available in PDF, EPUB and Kindle. Book excerpt: A thick and informative guide to the world of classical music and its stunning recordings, complete with images from CD cases, concert halls, and of the musicians themselves.
Download or read book Swerve Or Die written by Kyle Petty and published by St. Martin's Press. This book was released on 2022-08-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Kyle Petty, a third generation racer, current NASCAR commentator, and one of the most beloved figures in the sport, takes readers deep into the heart of the NASCAR he knows. Through deeply personal stories from his racing career, and that of his father and grandfather, he talks about the biggest stars, the most exciting races and, especially the tough, defining issues the sport has had to face. ... He also lays out his vision for NASCAR's future, and discusses in clear and simple terms how the sport can bring in new people without driving away old ones"--
Download or read book Top Five Regrets of the Dying written by Bronnie Ware and published by Hay House, Inc. This book was released on 2019-08-13 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised edition of the best-selling memoir that has been read by over a million people worldwide with translations in 29 languages. After too many years of unfulfilling work, Bronnie Ware began searching for a job with heart. Despite having no formal qualifications or previous experience in the field, she found herself working in palliative care. During the time she spent tending to those who were dying, Bronnie's life was transformed. Later, she wrote an Internet blog post, outlining the most common regrets that the people she had cared for had expressed. The post gained so much momentum that it was viewed by more than three million readers worldwide in its first year. At the request of many, Bronnie subsequently wrote a book, The Top Five Regrets of the Dying, to share her story. Bronnie has had a colourful and diverse life. By applying the lessons of those nearing their death to her own life, she developed an understanding that it is possible for everyone, if we make the right choices, to die with peace of mind. In this revised edition of the best-selling memoir that has been read by over a million people worldwide, with translations in 29 languages, Bronnie expresses how significant these regrets are and how we can positively address these issues while we still have the time. The Top Five Regrets of the Dying gives hope for a better world. It is a courageous, life-changing book that will leave you feeling more compassionate and inspired to live the life you are truly here to live.
Download or read book Differentiate or Die written by Jack Trout and published by John Wiley & Sons. This book was released on 2010-12-28 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: A newly revised and expanded edition of the revolutionary business classic, Differentiate or Die, Second Edition shows you how to differentiate your products, services, and business in order to dominate the competition. Veteran marketing guru Jack Trout uses real-world examples and his own unique insight to show you how to bind customers to your products for long-term success and loyalty. This edition includes new case studies, new research, and updated examples from around the world.
Download or read book Would You Do That to Your Mother written by Jeanne Bliss and published by Penguin. This book was released on 2018-05-08 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Download or read book Change or Die written by Alan Deutschman and published by Harper Collins. This book was released on 2009-10-13 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Change or Die. What if you were given that choice? If you didn't, your time would end soon—a lot sooner than it had to. Could you change when change matters most? This is the question Alan Deutschman poses in Change or Die, which began as a sensational cover story by the same title for Fast Company. Deutschman concludes that although we all have the ability to change our behavior, we rarely ever do. From patients suffering from heart disease to repeat offenders in the criminal justice system to companies trapped in the mold of unsuccessful business practices, many of us could prevent ominous outcomes by simply changing our mindset. A powerful book with universal appeal, Change or Die deconstructs and debunks age-old myths about change and empowers us with three critical keys—relate, repeat, and reframe—to help us make important positive changes in our lives. Explaining breakthrough research and progressive ideas from a wide selection of leaders in medicine, science, and business (including Dr. Dean Ornish, Mimi Silbert of the Delancey Street Foundation, Bill Gates, Daniel Boulud, and many others), Deutschman demonstrates how anyone can achieve lasting, revolutionary changes that are positive, attainable, and absolutely vital.
Download or read book If I Die Before I Wake written by Emily Koch and published by Random House. This book was released on 2018-01-04 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: *COMING SOON* - WHAT JULY KNEW - the new moving mystery by Emily Koch. Available for pre-order now! __________________________________ HOW DO YOU SOLVE YOUR OWN MURDER? Everyone believes Alex is in a coma, unlikely to ever wake up. As his family debate withdrawing life support, he can only listen. But he soon begins to suspect that his accident wasn't really an accident. Even worse, the perpetrator is still out there, and Alex is not the only one in danger. Alex must use a series of clues from his past to solve the mystery of who tried to kill him. He needs to protect those he loves - before they decide to let him go... Keep up to date with all things Emily Koch and subscribe to the newsletter at emilykoch.co.uk _______________________ Praise for If I Die Before I Wake: 'Exhilarating' Daily Mail 'Beautifully written' Cara Hunter, bestselling author of All the Rage 'This is a debut to be reckoned with' Guardian SHORTLISTED FOR THE CWA STEEL DAGGER AWARD
Download or read book You Die When You Die written by Angus Watson and published by Hachette+ORM. This book was released on 2017-05-30 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt: You die when you die . . . You can't change your fate -- so throw yourself into battle, because you'll either win or wake up drinking mead in the halls of your ancestors. That's what Finn's people believe. But Finn wants to live. When his settlement is massacred by a hostile nation, Finn plus several friends and rivals must make their escape across a brutal, unfamiliar landscape, and to survive, Finn will fight harder than he's ever fought before. The David Gemmell Award-nominated author of Age of Iron returns with You Die When You Die -- an epic fantasy adventure in which a mismatched group of refugees battle animals and monsters, determined assassins, an unforgiving land and each other as they cross a continent to fulfil a prophecy. "I loved every second of it . . . More please, as soon as is humanly possible!." -- The Eloquent Page "Hugely entertaining." -- SFX "A rip-roaring, swiftly paced adventure set in a sprawling and beautifully detailed world . . . sure to win the devotion of plenty of fans." -- RT Book Reviews "The first book in Watson's new fantasy trilogy is raw, violent, and gritty . . . You Die When You Dieblurs the lines between hero and villain into who lives and who dies. He who survives another day wins for the moment; tomorrow might be another story." -- Booklist
Download or read book Atlantic understandings written by Claudia Schnurmann and published by LIT Verlag Münster. This book was released on 2006 with total page 494 pages. Available in PDF, EPUB and Kindle. Book excerpt: In honor of the German historian Hermann Wellenreuther, this volume explores the Atlantic world in all its many facets and extraordinary scope. Experts from different fields address economic problems as well as religious convictions, on the social differences and the everyday life experiences of the "ordinary people" as well as the aristocracy and the politics of princes. Taken together, the articles weave together German, English and American history and help us to understand the Atlantic societies on both sides of the ocean from the Middle Ages to the present. Claudia Schnurmann is professor at the Department of History at the University of Hamburg (Germany). Hartmut Lehmann is professor at the Max-Planck-Institute for History, Goettingen (Germany).
Download or read book Archiv Der Pharmazie written by and published by . This book was released on 1844 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt:
