Download or read book Kaizen Strategies for Customer Care written by Patricia Wellington and published by . This book was released on 1995 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Measuring and Improving Patient Satisfaction written by Patrick J. Shelton and published by Jones & Bartlett Learning. This book was released on 2000 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
Download or read book Kaizen Strategies for Customer Care written by Patricia Wellington and published by Financial Times/Prentice Hall. This book was released on 1995 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: "At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd. A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.
Download or read book Effective Customer Care written by Pat Wellington and published by Kogan Page Publishers. This book was released on 2010-06-03 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty... and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.
Download or read book Kaizen Strategies for Improving Team Performance written by Michael Colenso and published by Financial Times/Prentice Hall. This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Anyone who has been involved in a team building process knows that it takes time to bring people together to work in the most effective way. This book shows team leaders how to speed up this process and solve the problems of dysfunctional teams.
Download or read book Effective People Management written by Pat Wellington and published by Kogan Page Publishers. This book was released on 2017-08-03 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motivated staff are the lifeblood of every business. With the right talent and an engaged team, your company will be empowered to beat the competition and grow its market share. Effective People Management covers all the crucial aspects of people management and maintaining high performance. Its insightful guidance covers leadership, motivating people, team building, delegating, interviewing, reward, managing change, handling conflict, dealing with poor performance and organizational culture. Case studies from global leaders and organizations demonstrate best practice and key lessons learnt from people management. From inspirational leadership techniques, energizing management styles and a proactive approach to problem solving, Effective People Management is your ultimate practical resource to getting the best out of yourself and your team.
Download or read book Kaizen Strategies for Winning Through People written by Sheila Cane and published by Financial Times/Prentice Hall. This book was released on 1996 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are two ways of creating innovation--through people or through structures. Kaizen emphasizes the reader's most valuable resource people. The link between a human resource strategy and a business strategy, coupled with continuous improvement, is imperative for successful innovation. This book shows you how it's done.
Download or read book The Idea Generator written by Bunji Tozawa and published by PCS Inc.. This book was released on 2001 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal of this book is to guide improvement activities throughout the organization: to use creative ideas from all employees to serve both internal and external customers, to unlock the hidden potential of every single employee, and to bring new excitement and joy into the workplace. Based on the concept of kaizen, this book discusses how every team member is empowered with the ability to improve their work environment.
Download or read book Kaikaku written by Norman Bodek and published by PCS Inc.. This book was released on 2004 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword. . . Foreword. . Ch. 1. The journey begins. 5. Ch. 2. Introducing Dr. Shigeo Shingo. 15. Ch. 3. Taichi Ohno. 27. Ch. 4. Defining waste. 39. Ch. 5. Dr. Shingo asking five whys at Granville Phillips. 45. Ch. 6. My first trip to Japan : a thriller. 49. Ch. 7. Discovering Shingo : a magic moment. 63. Ch. 8. The lobster feast and the first changeover by Dr. Shingo. 71. Ch. 9. The study mission process. 85. Ch. 10. SMED - quick changeovers - the heart of JIT. 93. Ch. 11. My mental transformation : there are 'gems' scattered all over Japan. 103. Ch. 12. Developing an understanding of Japan. 121. Ch. 13. Factory tours : a feast for the eyes. 127. Ch. 14. The Gemba walk. 137. Ch. 15. 5 S. 143. Ch. 16. Discovering books in Japan. 147. Ch. 17. Fire the quality manager!. 155. Ch. 18. The best factory in the world. 161. Ch. 19. Getting to know Dr. Shingo. 171. Ch. 20. The birth of the Kaizen Blitz. 177. Ch. 21. Finding books and meeting Kazuhiro Uchiyama. 187. Ch. 22. Shingo to teacher. 193. Ch. 23. Never take no for an answer. 197. Ch. 24. Introduction to TPM - another billion dollar idea. 201. Ch. 25. Shigehiro Nakamura. 213. Ch. 26. Kaoru Ishikawa. 227. Ch. 27. Iwao Kobayashi - 20 keys. 231. Ch. 28. Union of Japanese scientists and engineers (JUSE). 235. Ch. 29. Dr. W. Edwards deming. 237. Ch. 30. The impact of Dr. Joseph Juran. 251. Ch. 31. Life time employment system. 253. Ch. 32. Quick and easy Kaizen. 257. Ch. 33. A gallery of great geniuses. 277. Ch. 34. Professor Louis E. Davis and socio-technical systems. 295. Ch. 35. Failure to change is a vice!. 301. Ch. 36. Summary. 305. Ch. 37. Gary Convis - President Toyota (TMMK). 307. Ch. 38. Gary Smuda - technicolor corporation. 319. Ch. 39. Professor Doc - Robert Hall. 329. Ch. 40. Don Dewar - President QCI International. 341. Ch. 41. Richard Schonberger. 345. Ch. 42. Vision statements. 355. . Lean terms. 361.
Download or read book Customer Service Care Success for Life V2 written by Neil Hoechlin and published by Zee Publishing. This book was released on 2022-12-28 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to be the best in customer service? Do you want to ensure your customers are always happy and coming back for more? This book is the ultimate guide to customer service excellence. It will provide readers with everything they need to know about how to become a customer-centric business, use the softwares and tools of the pros, and best practices, to guarantee that customers are satisfied every time. You'll learn essential techniques such as: • How to understand customer needs better • The secrets of successful communication • Tools and strategies for creating lasting relationships with customers • Tips on how to resolve conflicts quickly and efficiently • Proven methods for turning dissatisfied customers into loyal fans With this book, you'll be able to master all aspects of delivering excellent customer service. It's an indispensable tool that no business can afford not have. Get your copy today and take your customer service excellence game up a notch!
Download or read book Love Is the Killer App written by Tim Sanders and published by Currency. This book was released on 2002-01-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you wondering what the next killer app will be? Do you want to know how you can maintain and add to your value during these rapidly changing times? Are you wondering how the word love can even be used in the context of business? Instead of wondering, read this book and find out how to become a lovecat—a nice, smart person who succeeds in business and in life. How do you become a lovecat? By sharing your intangibles. By that I mean: Your knowledge: everything that comes from all the books that I’ll encourage you to devour. Your network: the collection of friends and contacts you now have, which I’ll teach you how to grow and nurture. Your compassion: that human warmth you already possess—in these pages I’ll convince you that you can show it freely at the office. What happens when you do all this? * You become a rich source of information to all around you. * You are seen as a person with valuable insight. * You are perceived as generous to a fault, producing surprise and delight. * You double your business intelligence in one year. * You triple your network of personal relationships in two years. * You quadruple the number of colleagues in your life who love you like family. In short, you become one of those amazing, outstanding people to whom everyone turns, who leads rather than follows, who never runs out of ideas, contacts, or friendship. Here’s the real scoop: Nice guys don’t finish last. They rule!
Download or read book Kaizen Strategies for Successful Leadership written by Tony Barnes and published by . This book was released on 1996 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide shows the reader how to apply Kaizen to leadership, by developing skills such as active listening, delegation and employee motivation.
Download or read book The 12 Principles of Manufacturing Excellence written by Larry E. Fast and published by CRC Press. This book was released on 2015-09-24 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following in the tradition of its bestselling predecessor, The 12 Principles of Manufacturing Excellence: A Lean Leader's Guide to Achieving and Sustaining Excellence, Second Edition outlines a comprehensive, proven process for delivering world-class performance while also cultivating the right culture through leadership, mentoring, and hourly asso
Download or read book One Small Step Can Change Your Life written by Robert Maurer Ph.D. and published by Workman Publishing Company. This book was released on 2014-04-22 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve your life fearlessly with this essential guide to kaizen—the art of making great and lasting change through small, steady steps. The philosophy is simple: Great change is made through small steps. And the science is irrefutable: Small steps circumvent the brain's built-in resistance to new behavior. No matter what the goal—losing weight, quitting smoking, writing a novel, starting an exercise program, or meeting the love of your life—the powerful technique of kaizen is the way to achieve it. Written by psychologist and kaizen expert Dr. Robert Maurer, One Small Step Can Change Your Life is the simple but potent guide to easing into new habits—and turning your life around. Learn how to overcome fear and procrastination with his 7 Small Steps—including how to Think Small Thoughts, Take Small Actions, and Solve Small Problems—to steadily build your confidence and make insurmountable-seeming goals suddenly feel doable. Dr. Maurer also shows how to visualize virtual change so that real change can come more easily. Why small rewards lead to big returns. And how great discoveries are made by paying attention to the little details most of us overlook. His simple regiment is your path to continuous improvement for anything from losing weight to quitting smoking, paying off debt, or conquering shyness and meeting new people. Rooted in the two-thousand-year-old wisdom of the Tao Te Ching—“The journey of a thousand miles begins with a single step”—here is the way to change your life without fear, without failure, and start on a new path of easy, continuous improvement.
Download or read book Managing Change written by Patrick Forsyth and published by Kogan Page Publishers. This book was released on 2012-06-03 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: New technological developments, changing legal requirements, new bosses and business partners - the forces of change are all around. In these uncertain times, the survival and future success of many businesses often depends on the ability of their managers and executives to move quickly, keeping up to speed with the pace of change, avoiding the pitfalls and seizing the opportunities that any new circumstances present. This accessible guide will help you through the maze of change and allow you to regain control, embrace transformation and change for the better yourself. Managing Change includes how-to advice on preparing for change, prompting successful alterations as well as communicating developments within an organization. Full of proven approaches and techniques, it's an indispensable resource for anyone in a managerial position who deals with change on a day-to-day basis.
Download or read book Up Against the Wal Marts written by Donald D. Taylor and published by Amacom Books. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: A formidable strategic tool any business can use to become and remain competitive in the shadow of retail giants.
Download or read book The Spirit of Kaizen Creating Lasting Excellence One Small Step at a Time written by Robert Maurer and published by McGraw Hill Professional. This book was released on 2012-11-02 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the power of KAIZEN to make lasting and powerful change in your organization “Maurer uses his knowledge of the brain and human psychology to show what I have promoted for the past three decades—that continuous improvement is built on the foundation of people courageously using their creativity. Kaizen is much more than a world-class management practice; it is a technique to remove fear from our mind’s mind, enabling us to take small steps to better things. The process of change starts with awareness and desire in our minds and then leads to action and change in the physical world. Readers of this book will surely fi nd new ideas and encouragement to make improvements in personal health, performance at work, and their own well-being.” —Masaaki Imai, Chariman, Kaizen Institute KAIZEN: The Small-Step Step Solution for You and Your Company Today’s businesses love the idea of revolutionary, immediate change. But major “disruptive” efforts often fail because radical change sets off alarms in our brains and shuts down our power to think clearly and creatively. There is, however, a more effective path to change. Change that is lasting and powerful. Change that begins with one small step . . . It’s The Spirit of Kaizen—a proven system for implementing small, incremental steps that can have a big impact in reaching your goals. This step-by-step guide from renowned psychologist and consultant Dr. Robert Maurer shows you how to: Lower costs—by offering little rewards Raise quality—by reducing mistakes Manage difficult people— one step at a time Boost morale and productivity— in five minutes a day Implement big ideas—through small but steady actions Sell more—in less time Filled with practical tips and ready-to-use tools for managers, innovators, and entrepreneurs, The Spirit of Kaizen is the essential handbook for a changing world. You’ll learn how to think outside the suggestion box, remove mental blindfolds, manage stress with one-minute exercises, and handle rising health-care costs. You’ll discover the “small step” secrets for dealing with all kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers. These simple but powerful techniques can be applied to almost any workplace situation, especially when you’re trying to navigate the stormy waters of radical change, high-pressure deadlines, and cutthroat competition. These are the same methods of small, continual improvement that have been tested by the largest companies, such as Boeing, Toyota, and the U.S. Navy—methods that will work for you, too. No matter how big the obstacle or how big the dream, The Spirit of Kaizen has a small-step solution to help you succeed.
