Download or read book Atlassian Jira Service Desk A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Atlassian Jira Service Desk A Complete Guide - 2020 Edition.

Download or read book JIRA Service Desk A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-04-16 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are your customers facing similar frustrating situations with your organizations service desks? What are your essential service desk features? What are the critical areas in IT service desk that require more attention than others? Are all service desk staff trained in the process activities prior to implementation of new or modified process activities? Are there existing service desk scripts, solutions, and related materials in place for participating jurisdictions? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make JIRA Service Desk investments work better. This JIRA Service Desk All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth JIRA Service Desk Self-Assessment. Featuring 2200 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which JIRA Service Desk improvements can be made. In using the questions you will be better able to: - diagnose JIRA Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in JIRA Service Desk and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the JIRA Service Desk Scorecard, you will develop a clear picture of which JIRA Service Desk areas need attention. Your purchase includes access details to the JIRA Service Desk self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific JIRA Service Desk Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book JIRA Service Desk A Complete Guide 2021 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Atlassian Jira Service Desk A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-29 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Resource management: which team needs extra help to meet its target? What major projects is the PMO team currently managing? Is the change management procedure being followed? How could you describe your dream project management software? Have you selected a systems integrator to implement Liferay? This valuable Atlassian Jira Service Desk self-assessment will make you the credible Atlassian Jira Service Desk domain authority by revealing just what you need to know to be fluent and ready for any Atlassian Jira Service Desk challenge. How do I reduce the effort in the Atlassian Jira Service Desk work to be done to get problems solved? How can I ensure that plans of action include every Atlassian Jira Service Desk task and that every Atlassian Jira Service Desk outcome is in place? How will I save time investigating strategic and tactical options and ensuring Atlassian Jira Service Desk costs are low? How can I deliver tailored Atlassian Jira Service Desk advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Atlassian Jira Service Desk essentials are covered, from every angle: the Atlassian Jira Service Desk self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Atlassian Jira Service Desk outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Atlassian Jira Service Desk practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Atlassian Jira Service Desk are maximized with professional results. Your purchase includes access details to the Atlassian Jira Service Desk self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Atlassian Jira Service Desk Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Jira Service Desk a Clear and Concise Reference written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-09-14 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the purpose of JIRA Service Desk in relation to the mission? What is the JIRA Service Desk sustainability risk? Meeting the challenge: are missed JIRA Service Desk opportunities costing us money? Design Thinking: Integrating Innovation, JIRA Service Desk Experience, and Brand Value Does JIRA Service Desk create potential expectations in other areas that need to be recognized and considered? This easy JIRA Service Desk self-assessment will make you the dependable JIRA Service Desk domain authority by revealing just what you need to know to be fluent and ready for any JIRA Service Desk challenge. How do I reduce the effort in the JIRA Service Desk work to be done to get problems solved? How can I ensure that plans of action include every JIRA Service Desk task and that every JIRA Service Desk outcome is in place? How will I save time investigating strategic and tactical options and ensuring JIRA Service Desk costs are low? How can I deliver tailored JIRA Service Desk advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all JIRA Service Desk essentials are covered, from every angle: the JIRA Service Desk self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that JIRA Service Desk outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced JIRA Service Desk practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in JIRA Service Desk are maximized with professional results. Your purchase includes access details to the JIRA Service Desk self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Jira Quick Start Guide written by Ravi Sagar and published by Packt Publishing Ltd. This book was released on 2019-01-24 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leverage Jira's powerful task management and workflow features to better manage your business processes Key FeaturesThe book covers all major applications of Jira, which are Jira Software, Jira Core, Jira Service Desk.Configure project workflows and the fields that will be used in the project with the help of Jira's featuresCreate tickets for issues and manage your projects using the Jira softwareBook Description Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators. What you will learnImplement Jira as a project administrator or project managerGet familiar with various functionalities of JiraConfigure projects and boards in your organisation's Jira instanceUnderstand how and when to use components and versions in your projectsManage project configurations and Jira schemesLearn the best practices to manage your Jira instanceWho this book is for This book will be especially useful for project managers but it's also intended for other Jira users, including developers, and any other industry besides software development, who would like to use Jira for project management.

Download or read book Jira Project Management A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-10-10 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is agile project management and what is its origin? Can scrum do the same for globally distributed teams? Are all dependencies on other teams roadmaps and still on track? Did the master contractor request each personnel substitution in writing? Does the standalone version of Portfolio for Jira integrate with the cloud version of Jira Agile? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Jira Project Management investments work better. This Jira Project Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Jira Project Management Self-Assessment. Featuring 2202 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Jira Project Management improvements can be made. In using the questions you will be better able to: - diagnose Jira Project Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Jira Project Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Jira Project Management Scorecard, you will develop a clear picture of which Jira Project Management areas need attention. Your purchase includes access details to the Jira Project Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Jira Project Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Service Desk A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-06 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the priority of a problem compared to others? How could you describe your dream project management software? What discernible impact has technical support had on meeting project objectives? How does your service desk stack up? All changes should be traceable, in other words, one can answer the question, what changed? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Desk investments work better. This Service Desk All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Desk Self-Assessment. Featuring 918 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Desk improvements can be made. In using the questions you will be better able to: - diagnose Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Desk and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Desk Scorecard, you will develop a clear picture of which Service Desk areas need attention. Your purchase includes access details to the Service Desk self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Desk Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Jira 8 Essentials written by Patrick Li and published by . This book was released on 2019-02-28 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the new and improved Jira 8 features such as agile board and advanced search for efficient project management Key Features Work on agile projects in Jira from both the administrator and end user's perspective Explore the improved Scrum and Kanban board and backlog Work through exercises at the end of each chapter to reinforce your skills Book Description Atlassian Jira enables effective bug tracking for your software and mobile applications and provides tools to track and manage tasks for your projects. Jira Essentials is a comprehensive guide, now updated to Jira 8 to include enhanced features such as updates to Scrum and Kanban UI, additional search capabilities, and changes to Jira Service Desk. The book starts by explaining how to plan and set up a new Jira 8 instance from scratch before getting you acquainted with key features such as emails, workflows, business processes, and much more. You'll then understand Jira's data hierarchy and how to design and work with projects. Since Jira is used for issue management, this book delves into the different issues that can arise in your projects. You'll explore fields, including custom fields, and learn to use them for more effective data collection. You'll create new screens from scratch and customize them to suit your requirements. The book also covers workflows and business processes, and guides you in setting up incoming and outgoing mail servers. Toward the end, you'll study Jira's security model and Jira Service Desk, which allows you to run Jira as a support portal. By the end of this Jira book, you will be able to implement Jira 8 in your projects with ease. What you will learn Understand Jira's data hierarchy and how to design and work with projects in Jira Use Jira for agile software projects, business process management, customer service support, and more Understand issues and work with them Design both system and custom fields to behave differently under different contexts Create and design your own screens and apply them to different project and issue types Gain an understanding of the workflow and its various components Set up both incoming and outgoing mail servers to work with e-mails Who this book is for This book will be especially useful for project managers but it's also intended for other Jira users, including developers, and any other industry besides software development, who would like to leverage Jira's powerful task management and workflow features to better manage their business processes.

Download or read book Jira written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Service Desk A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Desk A Complete Guide - 2020 Edition.

Download or read book JIRA Strategy Admin Workbook written by Rachel Wright and published by . This book was released on 2020-01-24 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform your application from a foggy, contaminated, and overgrown swamp to an organized, tidy, and trimmed garden.Key Features* Establish and streamline vital processes with more than a hundred recommendations* Apply best practices and guidelines for each administrative area* Use real-world examples to learn how to avoid common pitfallsBook DescriptionThe application development process can easily get out of hand if you do not track and control it at all times. You need a robust project management tool that tracks the issues and bugs in your project and ensures its smooth completion.The JIRA Strategy Admin Workbook begins by discussing how to set up a new application and audit and improve its functionality. As you progress through the chapters, you'll learn how to upgrade and maintain an application once it is properly set up. You'll learn to create workflows that can track how your application functions, and improve it by analyzing the behavior of the workflow. You'll also learn how to use addons, plugins, and other tools that extend your application.By the end of the book, you'll gain insight into your application and discover alternative strategies to perform your administrative tasks better.What you will learn* Master all the processes for a well-planned implementation* Discover simple ways to streamline administration* Explore how to audit and clean up the application* Discover ways to maintain and extend JIRA* Learn how to create repeatable procedures* Discover ways to stay out of the 'JIRA swamp'Who This Book Is ForThis book is ideal for administrators, project managers, analysts, and organizations that want to get started with JIRA. If you have been using JIRA for a while, this book will show you simple ways to streamline your application and make daily work more manageable. To get the most out of this book, you should have an end user's understanding of JIRA functions.

Download or read book Scaling Agile with Jira Align written by Dean MacNeil and published by Packt Publishing Ltd. This book was released on 2020-11-27 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accelerate business value delivery with Jira Align, the enterprise agile planning platform, by connecting strategy with execution to maximize outcomes Key FeaturesImprove coordination and transparency between multiple programs, products, and business portfoliosIncrease customer satisfaction by responding quickly to ever-evolving customer needsDeliver higher quality products faster and more predictably with real-time insights and OKR trackingBook Description Jira Align is a platform purpose-built for enterprises to connect strategy with execution and drive transparency, consistency, and predictability at all levels of scale. The platform supports business value delivery in agile frameworks such as LeSS, DAD, and SAFe. It also caters to organizations that mix agile with waterfall to support scaled bimodal delivery. Starting with an introduction to the platform and its features, this book takes you through the foundational building blocks of Jira Align. You'll learn how an organization can benefit from implementing Jira Align and understand how to connect dimensions such as people, work, time, and outcomes. The book takes you through the typical steps for implementing Jira Align for maximizing outcomes and helps you solve common team, program, and portfolio-level challenges by enhancing visibility, tracking dependencies and risks, and using reports for real-time, distributed decision making. Throughout the book, you'll explore features such as remote agile ceremonies, live roadmaps, and objectives and key results (OKRs). You'll also get to grips with lean portfolio management, financial reporting, and using the program board for planning and execution. By the end of this book, you'll be well versed in the key features of Jira Align and be able to leverage them to support all levels of agile at scale. What you will learnUnderstand Jira Align's key factors for successFind out how you can connect people, work, time, and outcomes with Jira AlignNavigate and collaborate in Jira AlignScale team agility to the portfolio and enterpriseDelve into planning and execution, including roadmaps and predictability metricsImplement lean portfolio management and OKRsGet to grips with handling bimodal and hybrid deliveryEnable advanced data security and analytics in Jira AlignWho this book is for This book is for portfolio managers, program managers, product managers, product owners, executives, release train engineers, and scrum masters who want to empower their teams to deliver the right things at the right time and quickly respond to changes in the market. Familiarity with agile frameworks and Jira Software is necessary; the book will teach you the rest.

Download or read book Help Desk Software Tools A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-19 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the implications of the one critical Help Desk Software tools decision 10 minutes, 10 months, and 10 years from now? What does Help Desk Software tools success mean to the stakeholders? What were the criteria for evaluating a Help Desk Software tools pilot? What is the extent or complexity of the Help Desk Software tools problem? What system do you use for gathering Help Desk Software tools information? This valuable Help Desk Software Tools self-assessment will make you the entrusted Help Desk Software Tools domain expert by revealing just what you need to know to be fluent and ready for any Help Desk Software Tools challenge. How do I reduce the effort in the Help Desk Software Tools work to be done to get problems solved? How can I ensure that plans of action include every Help Desk Software Tools task and that every Help Desk Software Tools outcome is in place? How will I save time investigating strategic and tactical options and ensuring Help Desk Software Tools costs are low? How can I deliver tailored Help Desk Software Tools advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Help Desk Software Tools essentials are covered, from every angle: the Help Desk Software Tools self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Help Desk Software Tools outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Help Desk Software Tools practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Help Desk Software Tools are maximized with professional results. Your purchase includes access details to the Help Desk Software Tools self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Help Desk Software Tools Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Help Desk Management A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2020-04-16 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Will a particular hardware configuration or software package be cost effective? Is administrator access limited on each desktop? How can proactive support & a service desk make your business run more smoothly? What are your scheduled hours for routine maintenance? Are you ready to help shape your future and join the board? This easy Help Desk Management self-assessment will make you the assured Help Desk Management domain authority by revealing just what you need to know to be fluent and ready for any Help Desk Management challenge. How do I reduce the effort in the Help Desk Management work to be done to get problems solved? How can I ensure that plans of action include every Help Desk Management task and that every Help Desk Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Help Desk Management costs are low? How can I deliver tailored Help Desk Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Help Desk Management essentials are covered, from every angle: the Help Desk Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Help Desk Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Help Desk Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Help Desk Management are maximized with professional results. Your purchase includes access details to the Help Desk Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Help Desk Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Download or read book Large Scale Scrum written by Craig Larman and published by Addison-Wesley Professional. This book was released on 2016-09-30 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Go-To Resource for Large-Scale Organizations to Be Agile Rather than asking, “How can we do agile at scale in our big complex organization?” a different and deeper question is, “How can we have the same simple structure that Scrum offers for the organization, and be agile at scale rather than do agile?” This profound insight is at the heart of LeSS (Large-Scale Scrum). In Large-Scale Scrum: More with LeSS, Craig Larman and Bas Vodde have distilled over a decade of experience in large-scale LeSS adoptions towards a simpler organization that delivers more flexibility with less complexity, more value with less waste, and more purpose with less prescription. Targeted to anyone involved in large-scale development, Large-Scale Scrum: More with LeSS, offers straight-to-the-point guides for how to be agile at scale, with LeSS. It will clearly guide you to Adopt LeSS Structure a large development organization for customer value Clarify the role of management and Scrum Master Define what your product is, and why Be a great Product Owner Work with multiple whole-product focused feature teams in one Sprint that produces a shippable product Coordinate and integrate between teams Work with multi-site teams

Download or read book Service Management And Automation A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: