Download or read book Itil Practitioner Release and Control Iprc All in one Exam Guide and Certification Work Book written by Ivanka Menken and published by . This book was released on 2009 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's 2008 book, the authors once again present a step-by-step guide to IPRC Processes and Certification. Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPRC exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPRC All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: CMDB, Release & Control IT Service Management Practitioner: Release & Control (based on ITIL) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Release and Control processes. It covers CMDB, the Change Management, Release Management and Configuration Management processes. IT Service Management Practitioner: Release & Control (based on ITIL) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL-based Release and Control processes. This comprehensive resource is a "must read" for those aspiring to be IPRC certified. Considering the increasing number of IT Professionals who want to be actively involved in ITIL, this book, should do at least as well as the first edition, which is a bestseller.

Download or read book ITIL Practitioner Release and Control IPRC All in one Exam Guide and Certification Work Book CMDB and IT Service Management with Change Management Release Management and Configuration Management written by Gerard Blokdijk and published by Emereo Pty Limited. This book was released on 2008 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPRC exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPRC All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: CMDB, Release & Control IT Service Management Practitioner: Release & Control (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Release and Control processes. It covers CMDB, the Change Management, Release Management and Configuration Management processes. IT Service Management Practitioner: Release & Control (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Release and Control processes. This comprehensive resource is a "must read" for those aspiring to be IPRC certified.

Download or read book ITIL Practitioner Release and Control IPRC All in One Exam Guide and Certification Workbook written by Gerard Blokdijk and published by . This book was released on 2009 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book ITIL Practitioner Release and Control IPRC Certification Workbook written by Gerard Blokdijk and published by . This book was released on 2009 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book ITIL V2 Release and Control IPRC Full Certification Online Learning and Study Book Course the ITIL V2 Practitioner IPRC Complete Certification Kit written by Ivanka Menken and published by . This book was released on 2009 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this Full Certification Kit is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's bestselling book, the authors once again present a step-by-step guide to IPRC Processes and Certification. Who Knew ITIL IPRC Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class! Course Description: This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Release and Control (IPRe. To ensure quality and consistency of the services provided to its customers, IT departments must control what is in the infrastructure and manage how and when changes are made. By effectively implementing the Release and Control processes within an IT infrastructure, this goal can be achieved. Learn Practical techniques in implementing the ITIL disciplines to support the Release and Control phase of the IT service lifecycle, enabling you to develop, implement and manage IPRC processes in your own organization. Learn how to plan, implement and optimize the Change Management, Release Management and Configuration Management processes. Through interactive workshops, with certified trainers you gain the skills necessary to successfully take the ITIL Practitioner Release and Control Certification Exam. You'll learn how to: * Prepare for and take the ITIL Practitioner Release and Control (IPRe Certification Exam * Plan key activities for Change Management, Release Management and Configuration Management * Define the monitoring and reporting of key performance indicators and achievements * Propose continuous improvements for the Release and Control processes * Organize the relationships between the Release and Control processes * Monitor and optimize the Release and Control processes Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentation with trainer audio * The Art of Service Release and Control Book * Exercises ] Answers * Mock Exam questions The Foundation Certificate in IT Service Management is required to take the IPRC Certification Exam at the end of this course. Considering the increasing number of IT Professionals who want to be actively involved in ITIL, this book, should do at least as well as the first edition, which is a bestseller.

Download or read book Implementing ITIL Configuration Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2007-12-28 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical, Real-World ITIL Configuration Management—From Start to Finish The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making. Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includes Assessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planning Moving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracy Covers ITIL version 3. Preface xvii Acknowledgments xxi About the Author xxiii Chapter 1: Overview of Configuration Management 1 Part I: Planning for Configuration Management 17 Chapter 2: Gathering and Analyzing Requirements 19 Chapter 3: Determining Scope, Span, and Granularity 37 Chapter 4: Customizing the Configuration Management Process 55 Chapter 5: Planning for Data Population 67 Chapter 6: Putting Together a Useful Project Plan 85 Part II: Implementing Configuration Management 97 Chapter 7: Choosing the Right Tools 99 Chapter 8: Implementing the Process 117 Chapter 9: Populating the Configuration Management Database 127 Chapter 10: Choosing and Running a Pilot Program 137 Chapter 11: Communication and Enterprise Roll Out 149 Part III: Running an Effective Configuration Management System 161 Chapter 12: Building a Configuration Management Team 163 Chapter 13: The Many Uses for Configuration Information 179 Chapter 14: Measuring and Improving CMDB Accuracy 193 Chapter 15: Improving the Business Value of Configuration Management 207 Index 217

Download or read book Implementing ITIL Change and Release Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2008-12-01 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2017-08-04 with total page 828 pages. Available in PDF, EPUB and Kindle. Book excerpt: The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

Download or read book ITIL Intermediate Release Control and Validation Courseware written by Pelle Rastock and published by Van Haren. This book was released on 2017-03-24 with total page 531 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Intermediate Release, Control and Validation – 4 days The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work. You’ll learn You get a deeper understanding of the part of the ITIL framework which deals with testing, validation and deployment of services. The course is aimed primarily at people working actively to plan and execute changes in IT services. You get a deeper understanding of the interaction between the requirements definition, testing and deployment as well as the importance of having a well functioning configuration management. Target group The target group of the ITIL Expert Qualification: Release, Control and Validation is: • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organization. • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role-based capabilities. This may include but is not limited to, IT professionals, business managers and business process owners. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to pass the exam for this qualification must already hold the ITIL Foundation Certificate. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-03-15 with total page 1476 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

Download or read book Release and Control for Service Management Based on ITIL written by Jan Van Bon and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide aims to help the reader to prepare for using Best Practices in his or her role in the area of change management, release management and configuration management. The guidance provided in this book is based on ITIL, the Best Practice Library in IT Service Management. The chapters are structured round the main competency areas of the practitioner requirements: manage, organise, optimise, so the reader can relate reading material and tasks easily. The publication contains hands-on advice from experienced practitioners from different parts of the world, not to be found in the core ITIL books. The book offers templates, plans, checklists, examples and how-to's that can help practitioners perform their tasks.

Download or read book ITIL Foundation All in One Exam Guide written by Jim Davies and published by McGraw Hill Professional. This book was released on 2016-08-05 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference. ITIL Foundation All-in-One Exam Guide takes you through ITIL Foundation v3 (2011), explaining the fundamentals of IT Service Management, the five stages of the service lifecycle, ITIL processes, functions within them, and their crucial interactions, all while clearing up common misapprehensions about ITIL and adding valuable insights and examples. The ITIL is the best practice framework adopted worldwide for managing IT services, and the ITIL Foundation Certification can be considered a pre-requisite for success for all involved in IT services, as well as a stepping stone to IT Service Management certifications in ITIL. Exam Tips, accelerated reviews, and end-of-chapter practice exam questions ensure you’re on track to pass the Foundation exam. Filled with practical exercises and examples that reinforce learning, the book and electronic content include more than 300 practice exam questions and exclusive, real-world examples of how an understanding of ITIL can be used to address common service management challenges. ITIL Licensed Product -- an official endorsement of the quality and accuracy of the book's content Electronic content includes practice exams in a customizable test engine, video training from the author on key concepts, worksheets, and a Quick Review Guide In-depth case studies analyze projects end-to-end through ITIL's framework, taken from the author's 40 years of experience as an ITIL consultant Jim Davies, ITSM UK’s 2013 Trainer of the Year and ITIL Champion provides his “10 Commandments” of IT Service Management

Download or read book ITIL Practitioner Support and Restore IPSR All in one Help Desk Exam Guide and Certification Work Book Define Implement Manage and Review Service Support with Service Desk Incident Management and Problem Management written by Gerard Blokdijk and published by Emereo Pty Limited. This book was released on 2008 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPSR exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPSR All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: Support and Restore (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Support and Restore processes. It covers the Service Desk and Incident Management and Problem Management processes. IT Service Management Practitioner: Support and Restore (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Support and Restore processes. This comprehensive resource is a "must read" for those aspiring to be IPSR certified.

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Download or read book Release Control and Validation RCV Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2009 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, Service Operation principles, purpose and objective * Knowing the important role of Release, Control and Validation in service provision and understanding of howthe in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Release, Control and Validation processes * The application of Release, Control and Validation processes, activities and functions to achieve operational excellence * How to measure Release, Control and Validation performance * The challenges, critical success factors and risks related with Operational Support and Analysis * An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes * The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle * Technology and implementation considerations surrounding Release, Control and Validation * Challenges, critical success factors and risks associated with this module As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, youraccess details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Release, Control and Validation Book * Exercises + Answers * Mock Exam questions

Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute. This book was released on 2010-02-24 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.

Download or read book ITIL Release Control and Validation RCV Full Certification Online Learning and Study Book Course written by Ivanka Menken and published by . This book was released on 2011 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL RCV Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. On-demand eLearning: Do not pay over $ 3,000.00 for a 5 day class room based course - you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable: take the online learning option instead and study at your own pace. Course Description: This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Release, Control and Validation. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, Service Operation principles, purpose and objective * Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Release, Control and Validation processes * The application of Release, Control and Validation processes, activities and functions to achieve operational excellence * How to measure Release, Control and Validation performance * The challenges, critical success factors and risks related with Operational Support and Analysis * An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes * The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle * Technology and implementation considerations surrounding Release, Control and Validation * Challenges, critical success factors and risks associated with this module Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Release, Control and Validation Book * Exercises + Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL RCV and paves the way to ITIL Expert Certification, should do at least as well as the first edition, which is a bestseller.