Download or read book ITIL 4 Foundation Courseware Nederlands written by Van Haren Learning Solutions a.o. and published by Van Haren. This book was released on 2020-02-01 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Naast de ITIL® 4 Foundation Courseware – Nederlands (978 940 180 460 8) raden wij u aan om de volgende publicatie aan te schaffen: ITIL®4 – Pocket Guide (ISBN: 978 940 180 442 4). ITIL®4 – Pocket Guide sluit aan op ITIL® 4 Foundation Courseware – Nederlands. Deze cursus dient om uw ITIL® 4 basisvaardigheden te ontwikkelen waardoor u een nieuwe kijk krijgt op IT Service Management through a Service Value System (SVS). ITIL® 4 leert u wat het betekent om een toevoeging te leveren aan de bedrijfswaarde evenals modellen zoals Lean IT, Agile en DevOps. De cursus is bedoeld voor ieder die werkt in de IT service branche of (meer) kennis nodig heeft van IT Service Management. Kandidaten moeten tijdens deze cursus binnen 60 minuten 40 vragen beantwoorden. Deze vragen zijn multiple choice en het gebruik van het boek tijdens het examen is niet toegestaan. Bij een score van 65% heeft u het examen behaald en krijgt u het certificaat. U kunt uw examinering starten nadat u de cursus heeft afgerond. De examinering kunt u waar en wanneer u wil starten. Het examen wordt online gemaakt met onder andere het gebruik van een webcam. Kandidaten die deze cursus willen volgen wordt geadviseerd om een basiskennis te hebben van IT en kennis van het eigen bedrijf. Tijdens de ITIL® 4 cursus krijgt u: Inzicht in de sleutelbegrippen van Service Management • Inzicht verkrijgen hoe ITIL u kan helpen Service Management te implementeren in uw bedrijf Inzicht van de 4 Service Management dimensies Inzicht van het doel en de componenten van het ITIL Service Value System Inzicht van Service Value Chain activiteiten en hoe deze aan elkaar relateren Inzicht van het doel en de kernbegrippen van 25 ITIL praktijkvormen ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.This product is only for courseware partners, affiliates or designated students.

Download or read book ITIL R 4 Foundation Courseware Nederlands written by Van Haren Publishing and published by . This book was released on 2019-05-25 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Naast de ITIL(R) 4 Foundation Courseware - Nederlands (978 940 180 460 8) raden wij u aan om de overweging te maken de volgende publicatie aan te schaffen: ITIL(R)4 - Pocket Guide (ISBN: 978 940 180 442 4). ITIL(R)4 - Pocket Guide sluit aan op ITIL(R) 4 Foundation Courseware - Nederlands. Deze cursus is ontwikkeld om uw ITIL(R) 4 basisvaardigheid te ontwikkelen waardoor u een nieuwe kijk krijgt op IT Service Management through a Service Value System (SVS). ITIL(R) 4 leert u wat het betekent om een toevoeging te leveren aan de bedrijfswaarde evenals modellen zoals Lean IT, Agile en DevOps. De cursus is bedoelt voor ieder die werkt in de IT service branche of (meer) kennis nodig heeft van IT Service Management. Kandidaten van deze cursus moeten binnen 60 minuten 40 vragen beantwoorden. Deze vragen zijn multiple choice en het gebruik van het boek tijdens het examen is niet is toegestaan. Bij een score van 65% heeft u het examen behaald en krijgt u het certificaat. U kunt uw examinering starten nadat u de cursus heeft afgerond. De examinering kunt waar en wanneer u maar wilt starten. Het examen wordt online gemaakt met onder andere het gebruik van een webcam. Kandidaten die deze cursus willen volgen wordt geadviseerd om een basiskennis te hebben van IT en kennis van het eigen bedrijf. U gaat tijdens de ITIL(R) 4 cursus: -Inzicht verkrijgen in de sleutelbegrippen van Service Management -Inzicht verkrijgen hoe ITIL u kan helpen Service Management te implementeren in uw bedrijf -Inzicht verkrijgen van de 4 Service Management dimensies -Inzicht verkrijgen van het doel en de componenten van het ITIL Service Value System -Inzicht verkrijgen van Service Value Chain activiteiten en hoe deze aan elkaar relateren -Inzicht verkrijgen van het doel en de kernbegrippen van 25 ITIL praktijkvormen

Download or read book ITIL 4 A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2019-04-30 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.

Download or read book ITIL 4 Managing Professional written by Axelos and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --

Download or read book Enterprise Architecture at Work written by Marc Lankhorst and published by Springer Science & Business Media. This book was released on 2012-08-20 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: An enterprise architecture tries to describe and control an organisation’s structure, processes, applications, systems and techniques in an integrated way. The unambiguous specification and description of components and their relationships in such an architecture requires a coherent architecture modelling language. Lankhorst and his co‐authors present such an enterprise modelling language that captures the complexity of architectural domains and their relations and allows the construction of integrated enterprise architecture models. They provide architects with concrete instruments that improve their architectural practice. As this is not enough, they additionally present techniques and heuristics for communicating with all relevant stakeholders about these architectures. Since an architecture model is useful not only for providing insight into the current or future situation but can also be used to evaluate the transition from ‘as‐is’ to ‘to‐be’, the authors also describe analysis methods for assessing both the qualitative impact of changes to an architecture and the quantitative aspects of architectures, such as performance and cost issues. The modelling language presented has been proven in practice in many real‐life case studies and has been adopted by The Open Group as an international standard. So this book is an ideal companion for enterprise IT or business architects in industry as well as for computer or management science students studying the field of enterprise architecture.

Download or read book Operating Model Canvas OMC written by Mark Lancelott and published by Van Haren. This book was released on 2017-03-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The journey from strategy to operating success depends on creating an organization that can deliver the chosen strategy. This book, explaining the Operating Model Canvas, shows you how to do this. It teaches you how to define the main work processes, choose an organization structure, develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers and design a management system and scorecard with which to run the new organization. The Operating Model Canvas helps you to create a target operating model aligned to your strategy. The book contains more than 20 examples ranging from large multi-nationals to government departments to small charities and from an operating model for a business to an operating model for a department of five people. The book describes more than 15 tools, including new tools such as the value chain map, the organization model and the high-level IT blueprint. Most importantly, the book contains two fully worked examples showing how the tools can be used to develop a new operating model. This book should be on the desk of every consultant, every strategist, every leader of transformation, every functional business partner, every business or enterprise architect, every Lean expert or business improvement champion, in fact everyone who wants to help their organization be successful. For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Additional content can be found on the website for the Operational Model Canvas: https://www.operatingmodelcanvas.com

Download or read book ABC of ICT written by Jan Schilt and published by Van Haren. This book was released on 2008-10-03 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value

Download or read book Archimate r 3 1 Specification written by Van Haren Publishing and published by . This book was released on 2020-02 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ArchiMate(R) Specification, a standard of The Open Group, defines an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. The ArchiMate language enables Enterprise Architects to describe, analyze, and visualize the relationships among business domains in an unambiguous way. This book is the official specification of the ArchiMate 3.1 modeling language from The Open Group. This edition of the standard includes a number of corrections, clarifications, and improvements to the previous edition, as well as several additions. The main changes between Version 3.0.1 and Version 3.1 of the ArchiMate Specification are listed below. In addition to these changes, various other minor improvements in definitions and other wording have been made: Introduced a new strategy element: value stream Added an optional directed notation for the association relationship Improved the organization of the metamodel and associated figures Further improved and formalized the derivation of relationships The intended audience is threefold: 1.Enterprise Architecture practitioners, such as architects (e.g., business, application, information, process, infrastructure, and, obviously, enterprise architects), senior and operational management, project leaders, and anyone committed to work within the reference framework defined by the Enterprise Architecture. 2.Those who intend to implement the ArchiMate language in a software tool; they will find a complete and detailed description of the language in this book. - The academic community, on which we rely for amending and improving the language, based on state-of-the-art research results in the Enterprise Architecture field.

Download or read book The IT4IT Reference Architecture Version 2 1 written by Van Haren Publishing and published by . This book was released on 2017-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Open Group IT4IT(TM) Reference Architecture, Version 2.1, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT. The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model. The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are: - Strategy to Portfolio - Request to Fulfill - Requirement to Deploy - Detect to Correct. Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle. The IT4IT Reference Architecture: - Provides prescriptive guidance on the specification of and interaction with a consistent service model backbone (common data model/context). - Supports real-world use-cases driven by the Digital Economy (e.g., Cloud-sourcing, Agile, DevOps, and service brokering)..- Embraces and complements existing process frameworks and methodologies (e.g., ITIL(R), CoBIT(R), SAFe, and TOGAF(R)) by taking a data-focused implementation model perspective, essentially specifying an information model across the entire value chain. The audience for this standard is: - IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective - IT Professionals / Practitioners who are focused on instrumenting the IT management landscape - IT Leaders who are concerned about their operating model - Enterprise Architects who are responsible for IT business transformation

Download or read book Open Agile ArchitectureTM A Standard of The Open Group written by Andrew Josey and published by Van Haren. This book was released on 2020-12-18 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Open Agile ArchitectureTM, a standard of The Open Group, offers an approach to architect at scale with agility. It provides guidance and best practices for Enterprise Architects seeking to transition into Agile and Digital contexts. Empowering an Enterprise to Succeed with its Digital-Agile Transformation Agile teams drive the enterprise’s Digital Transformation by inventing new business models, delivering superior customer experiences, developing digital products, and architecting highly-automated operating systems. The Open Agile Architecture Standard was designed keeping the needs of all business stakeholders in mind: • Business Leaders – to drive the enterprise’s Digital and Agile change journey • Enterprise Architects – to extend their scope of influence in an Agile at scale world • Product Managers – to help transform customer experience, innovate products, and generate growth • Product Owners – to accelerate their transformation from managing feature backlogs to steering value delivery • Operations Managers – to enable them to leverage Lean and automation to generate sustainable competitive advantages • Software Engineers – to leverage the power of digital technologies to co-innovate with the business The more Agile the enterprise, the faster the learning cycles, and faster learning cycles translate to shorter time-to-market resulting in more agility. By adopting an Open Agile Architecture approach, your organization can capitalize on this accelerated learning cycle, meaning your Agile and Digital capabilities continuously and simultaneously co-create one another.

Download or read book SIAM Principles and Practices for Service Integration and Management written by Dave Armes and published by Van Haren. This book was released on 2015-11-23 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments; Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers business and users; Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

Download or read book DevOps A Business Perspective written by Oleg Skrynnik and published by Van Haren. This book was released on 2018-12-14 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains the management aspects of DevOps for those who are professionally engaged in information and technology management. It does not show DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level. By this approach, this book not only creates awareness of the new subject area but is also helps building the basics. The reader learns about the origins of DevOps, the inevitability of its emergence, the key prerequisites and their reflection in practices, about the practices themselves and the principles on which they are based. This book is the core literature of the EXIN DevOps Foundation certification. This exam tests the understanding of basic DevOps concepts and how they relate to each other, as well as the value of DevOps for the business. EXIN DevOps Foundation is the first level of the EXIN DevOps certification program. The EXIN DevOps Professional certification tests the knowledge of DevOps practices and how to integrate teams. The EXIN DevOps Master certification is about promoting organizational change and leading the way towards continuous delivery and improvement.

Download or read book Agile for responsive organizations A Pocket Guide written by Jeroen Venneman and published by Van Haren. This book was released on 2017-09-27 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: Agile is a philosophy that ensures business results, especially in this rapidly changing world. The foundation for the focus on result is based on continuous improvement of customer satisfaction, Customer Excellence! The ideas originated in the world of software development, but is more widely applicable. This book is about applying Agile from team level to the level of the whole organization. It is the guide in the transformation to a structured Agile way of working and a reference for those who already are Agile and want to take it to the next step. The book provides a good foundation for the `Certify to inspire 'program of the Agile Consortium with certification at the level of Agile Foundation, Practitioner and Master. This pocket guide is intended for anyone who is, or will get involved in the transformation to Agile. The book is particularly aimed at managers, team members and coaches. Topics covered: Agile at organization level; Agile (project) management, Scrum combined with PRINCE2®, measuring the transformation, coaching styles, Agile, Lean and continuous improvement, distributed teams, directing self-organizing teams, Agile and governance, and of course the book contains many practical tips. The authors are Certified Agile Masters and their years of experience with Agile transformations are brought together in this book. The answers to the many questions of managers, teams and others are also included in this book. The result is a convenient and practical overview of the Agile approach from team-level up to organizational level as well as the main issues that you encounter in the transformation to an agile organization.

Download or read book Advanced Software Testing Vol 2 2nd Edition written by Rex Black and published by Rocky Nook, Inc.. This book was released on 2014-09-12 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book teaches test managers what they need to know to achieve advanced skills in test estimation, test planning, test monitoring, and test control. Readers will learn how to define the overall testing goals and strategies for the systems being tested. This hands-on, exercise-rich book provides experience with planning, scheduling, and tracking these tasks. You'll be able to describe and organize the necessary activities as well as learn to select, acquire, and assign adequate resources for testing tasks. You'll learn how to form, organize, and lead testing teams, and master the organizing of communication among the members of the testing teams, and between the testing teams and all the other stakeholders. Additionally, you'll learn how to justify decisions and provide adequate reporting information where applicable. With over thirty years of software and systems engineering experience, author Rex Black is President of RBCS, is a leader in software, hardware, and systems testing, and is the most prolific author practicing in the field of software testing today. He has published a dozen books on testing that have sold tens of thousands of copies worldwide. He is past president of the International Software Testing Qualifications Board (ISTQB) and a director of the American Software Testing Qualifications Board (ASTQB). This book will help you prepare for the ISTQB Advanced Test Manager exam. Included are sample exam questions, at the appropriate level of difficulty, for most of the learning objectives covered by the ISTQB Advanced Level Syllabus. The ISTQB certification program is the leading software tester certification program in the world. With about 300,000 certificate holders and a global presence in over 50 countries, you can be confident in the value and international stature that the Advanced Test Manager certificate can offer you. This second edition has been thoroughly updated to reflect the new ISTQB Advanced Test Manager 2012 Syllabus, and the latest ISTQB Glossary. This edition reflects Rex Black's unique insights into these changes, as he was one of the main participants in the ISTQB Advanced Level Working Group.

Download or read book The Turning Point A Novel about Agile Architects Building a Digital Foundation written by Kees van den Brink and published by Van Haren. This book was released on 2021-11-08 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Little did Kathleen, Chief Architect at ArchiSurance, know, as she walked into a meeting with the CIO, just how much her job was going to change. Her intention had been to get approval for some new ideas she’d had to strengthen their Enterprise Architecture, after having slowly lost a grip on it during the merger. During the meeting, however, it becomes apparent that the transformation of the organization to become more digital has caused chaos, and not only for her team. It is clear, despite all good intentions, that the transformation is failing. By the end of the meeting, she has agreed to help turn the situation around. After leading the initial reset of the Digital Transformation, Kathleen is suddenly the owner of the implementation. What follows is a journey of the typical problems faced by companies as they make decisions to deploy digital technologies. Kathleen proceeds to solve one problem after the other using guidance from the open digital standards of The Open Group to lay the foundation for deploying quality digital technology solutions at a faster pace.

Download or read book PMP Exam Prep written by Rita Mulcahy and published by . This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only comprehensive guide to getting ready to pass the Project Management Professional (PMP(R)) Certification Exam. This third edition is current and complete with 60 more pages and over 600 changes from the last edition. Tells you what to study and how to study and helps increase your confidence. This book has been selected by Project Management Institute (PMI(R)) for their only PMP review class in 1999 and by many PMI chapters for the chapter PMP review classes.

Download or read book Bian written by Van Haren Publishing and published by . This book was released on 2019-03-30 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: BIAN's expectation is that a standard definition of business functions and service interactions that describe the general construct of any bank will be of significant benefit to the industry.