Download or read book It s the Customer Stupid written by Michael A Aun and published by John Wiley & Sons. This book was released on 2011-01-13 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
Download or read book It s The Economy Stupid written by Vicky Pryce and published by Biteback Publishing. This book was released on 2015-02-12 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pollsters are constantly worrying about our perceptions of politicians. What do their other halves look like? Who looks best when eating a bacon sandwich? Should they even be eating bacon sandwiches in the first place? For the voter, though, it all comes down to one thing: the economy. While good economic news can send popularity sky-rocketing, bad performance can blight a party's election chances for years. But, with policies often working with time lags, it's rarely clear who is responsible for what - especially when their stances on the biggest issues of the day - immigration, the EU, the NHS - are clouded in rhetoric rather than grounded in hard economic fact. It's the Economy, Stupid sets out to change al l that. This incisive, accessible guide explodes some of the most entrenched myths of British political debate. Does immigration help or harm our economy? Are austerity measures the best way to tackle a financial meltdown? Is the NHS in crisis? With answers to all these questions and more, this is essential reading for anyone who wants to know how their vote will affect their financial future.
Download or read book Smart Customers Stupid Companies written by Michael Hinshaw and published by . This book was released on 2012 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book It s the Economy Stupid written by Christos A Djonis and published by Page Publishing Inc. This book was released on 2018-05-17 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the end of World War II, most people around the world regarded the United States as the land of opportunity. The baby boomers and Generation X knew it best as "the land of milk and honey." It was a place where people could easily raise a family and with hard work could achieve anything they set their mind to. The American Dream, a dream of a land where life is better, richer and fuller for everyone, was alive. Much has changed, though, in the past four decades. Most Americans today do not realize that since the early 1990s, when the world markets began to merge and globalization took place, America went through a significant transformation. Today, the America of yesterday, a place where children grew up to ultimately earn more than their parents, is no longer reality but, in most cases, just wishful thinking. In today's globalized world, working in America no longer feels any different than earning a living in Europe or Japan. Indeed, income levels and employment opportunities now appear to be similar. Are they, though? Do Americans still have the edge or has the American Dream finally slipped away? Is it possible to conceive that American workers could be disadvantaged when compared to those living and working in other countries? While most people live their everyday lives never knowing, one thing is clear. Recently, political catchphrases such as "Make America Great Again," deeply resonated with frustrated Americans on both sides of the political divide, more so than election pollsters and the media anticipated during the 2016 presidential election. Undoubtedly, anxiety about the future is in the air, but what causes it? Can the past be restored? One thing is certain. Americans cannot afford to remain complacent with the status quo. Visit the author's webpage HERE.
Download or read book It s the Middle Class Stupid written by James Carville and published by Penguin. This book was released on 2012-07-10 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s the Middle Class, Stupid! confirms what we have all suspected: Washington and Wall Street have really screwed things up for the average American. Work has been devalued. Education costs are out of sight. Effort and ambition have never been so scantily rewarded. Political guru James Carville and pollster extraordinaire Stan Greenberg argue that our political parties must admit their failures and the electorate must reclaim its voice, because taking on the wealthy and the privileged is not class warfare—it is a matter of survival. Told in the alternating voices of these two top political strategists, It’s the Middle Class, Stupid! provides eye-opening and provocative arguments on where our government—including the White House—has gone wrong, and what voters can do about it. Controversial and outspoken, authoritative and shrewd, It’s the Middle Class, Stupid! is destined to make waves during the 2012 presidential campaign, and will set the agenda for legislative battles and political dust-ups during the next administration.
Download or read book The Customer Is Not Always Right written by A.J. Adams and published by Andrews McMeel Publishing. This book was released on 2009-12-22 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—” “But that’s not a liquid!” “Excuse me, ma’am?” “It’s not a liquid! It’s water!” Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.
Download or read book You Mean I m Not Lazy Stupid or Crazy written by Kate Kelly and published by Simon and Schuster. This book was released on 2006-04-25 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revised and updated edition of the classic self-help book that has served as a lifeline to the millions of adults who have ADHD! With over a quarter million copies in print, You Mean I'm Not Lazy, Stupid or Crazy?! is one of the bestselling books on attention deficit/hyperactivity disorder ever written. There is a great deal of literature about children with ADHD, but what do you do if you have ADHD and aren't a child anymore? This indispensable reference—the first of its kind written for adults with ADHD by adults with ADHD—focuses on the experiences of adults, offering updated information, practical how-tos, and moral support to help readers deal with ADHD. It also explains the diagnostic process that distinguishes ADHD symptoms from normal lapses in memory, lack of concentration or impulsive behavior, offering guidance on how your reframe our view of ADHD and embrace its benefits. Here's what's new: The new ADHD medications and their effectiveness The effects of ADHD on human sexuality The differences between male and female ADHD—including falling estrogen levels and its impact on cognitive function The power of meditation ADHD coaching tricks and tips And the book still includes the tried-and-true advice about: Achieving balance by analyzing one's strengths and weaknesses Getting along in groups, at work and in intimate and family relationships—including how to decrease discord and chaos Learning the mechanics and methods for getting organized and improving memory Seeking professional help, including therapy and medication
Download or read book The Dumb Book written by Editors of Readers Digest and published by Simon and Schuster. This book was released on 2014-03-18 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: The old adage truth is stranger than fiction can also be construed as truth is funnier than fiction and we see no shortage of real people doing and saying dumb things and making us laugh in the process. The Editors of Reader’s Digest present a hilarious collection of dumb people doing dumb things. Every day in America we are bombarded by stupidity; sometimes we just shake our heads, but most of the time we get a good laugh out of the really dumb things people do and say. In our first collection of dumb stories we poke a little fun at the unbelievably dumb things that happen in our lives and have a good chuckle along the way. “You’re a dumb criminal if…You’re not picky about your office locations. Christopher Exley of Everett, Washington, was arrested for conducting a drug deal over the phone—in the bathroom of the Everett Police Department.” “During my brother-in-law’s first performance review, his boss said, “I’m not quite sure what it is you do here. But whatever it is, could you do it faster?” --Jeanie Waara, Philip, SD “In an attempt to balance work and motherhood, I delegated the grocery shopping to my young babysitter. But the job proved a tad daunting. One day while I was at work, she texted me from the supermarket. “Can’t find Brillo pads,” she wrote. “All they have are Tampax and Kotex.” --Kimberly Clark, Alpharetta, GA “I overheard an elderly gentleman tell his friend that he couldn’t meet him the next day because he had to go to the hospital for an autopsy. His friend was sympathetic: “I had one of those last year. Luckily it wasn’t serious.” --Tracy Moralee, Hitchin, Great Britain
Download or read book It s the Political Economy Stupid written by Gregory Sholette and published by Pluto Press. This book was released on 2013-02-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's the Political Economy, Stupid brings together internationally acclaimed artists and thinkers, including Slavoj Žižek, David Graeber, Judith Butler and Brian Holmes, to focus on the current economic crisis in a sustained and critical manner. Following a unique format, images and text are integrated in a visually stunning bespoke production by activist designer Noel Douglas. What emerges is a powerful critique of the current capitalist crisis through an analytical and theoretical response and an aesthetic-cultural rejoinder. By combining artistic responses with the analysis of leading radical theorists, the book expands the boundaries of critique beyond the usual discourse. It's the Political Economy, Stupid argues that it is time to push back against the dictates of the capitalist logic and, by use of both theoretical and artistic means, launch a rescue of the very notion of the social.
Download or read book It s the Customer Stupid written by and published by Ralph W. Crosby. This book was released on 2010 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Don t Call Me Stupid written by Steven Weissman and published by Fantagraphics Books. This book was released on 2001 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meet the whole Yikes' gang in this short story collection! A great graphic novel for children - what tyke wouldn't like a book about monster kids? - with an imaginative whim that entrances adults as well.'
Download or read book Undisruptable written by Ian Whitworth and published by Penguin Group Australia. This book was released on 2021-06-16 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ian Whitworth built national companies from nothing. Coronavirus hammered some of them flat. Yet he’s fine with that. Because when the chaos is swirling and shit is getting real, there’s opportunity. Now is the time to put yourself in control – where no boss or virus can take you down. So many talented people want to give it a shot, yet they’re held back by the big business myths. But success is simpler than your crusty CEO wants you to think. Ian built his businesses on simple rules, Year 6 maths, basic decency and no jargon. It generated profits that made the bank people say: ‘We’ve never seen anything like this before.’ Ian’s advice is so readable that many of his readers have no interest in commerce, they just like his dry humour and guidance on living a better life. He takes you step-by-step through the whole entrepreneur experience, from the day you open the doors through to when you pay others to run the place for you. There are 60 short and often surprising chapters in the trademark style of his popular 'Motivation for Sceptics' blog, from ‘Your Success Goals Are Built on Lies’ to ‘Business Whack-A-Mole Skills’ and ‘Remote Work Sucks Unless You're Old’. Whether you’re running your own business, leading someone else’s or freelancing, Undisruptable is the only handbook you need. And one you’ll actually enjoy reading to the end.
Download or read book Crazy Talk Stupid Talk written by Neil Postman and published by . This book was released on 1976 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to reduce ridiculous communication so that verbal behavior will not be an excessive burden.
Download or read book Who Do You Want Your Customers to Become written by Michael Schrage and published by Harvard Business Press. This book was released on 2012-07-17 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who do you want your customers to become? According to MIT innovation expert and thought leader Michael Schrage, if you aren’t asking this question, your strategic marketing and innovation efforts will fail. In this latest HBR Single, Schrage provides a powerful new lens for getting more value out of innovation investment. He argues that asking customers to do something different doesn’t go far enough—serious marketers and innovators must ask them to become something different instead. Even more, you must invest in their capabilities and competencies to help them become better customers. Schrage’s primary insight is that innovation is an investment in your client, not just a transaction with them. To truly innovate today, designing new products or features or services won’t get you there. Only by designing new customers—thinking of their future state, being the conduit to their evolution—will you transform your business. Schrage explains how the above question (what he calls “The Ask”) will incite you and your team to imagine and design ideal customer outcomes as the way to drive your business’s future. The Single is organized around six key insights and includes practical exercises to help you apply the question to your current situation. Schrage also includes examples from well-known companies—Google, Facebook, Disney, Starbucks, Apple, IKEA, Dyson, Ryanair, and others—to illustrate just what is possible when you apply “The Ask.” Marketing executives, brand managers, strategic innovators, and entrepreneurs alike should understand how successful innovation rebrands the client and not the product. A requisite question for its time, Who Do You Want Your Customers To Become will liberate you and your team from ‘innovation myopia’—and turn your innovation efforts on their head. HBR Singles provide brief yet potent business ideas, in digital form, for today's thinking professional.
Download or read book Stupid Love written by Tara Wyatt and published by Tara Wyatt. This book was released on 2020-12-29 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Theo Prescott is better off alone. A successful divorce attorney, he knows that relationships don’t last, true love isn’t real, and fairy tales are the stuff of fantasy. Deep down, he knows if he let himself fall for someone, he’d only end up causing pain. And he refuses to do that to anyone—including and especially his best friend, Lauren. Even if she’s gorgeous, ambitious, and smart. Warm and funny. Talented and quite possibly perfect for him. Lauren MacKinnon has been pining after Theo for the better part of a decade. He’s sexy, intelligent, thoughtful and makes her laugh harder than anyone else. He’s her best friend, but if he knew how she felt about him, he’d run for the hills. She’s well aware of how he feels about love and relationships. And as much as her unrequited feelings hurt, she’s not willing to risk their friendship for an impossibility. Lauren knows it’s time to move on, so when her friends suggest Theo set her up on a blind date, she agrees. But when Theo realizes that he can’t handle watching Lauren with another man, sparks just might fly.
Download or read book Death Is Stupid written by Anastasia Higginbotham and published by . This book was released on 2020-10-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: An invaluable tool for kids to discuss death, explore grief, and honor the life of loved ones.
Download or read book Lessons from the Mouse written by Dennis Snow and published by . This book was released on 2010-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.
