Download or read book It s All About Service written by Ray Pelletier and published by John Wiley & Sons. This book was released on 2005-05-13 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.
Download or read book The Special Law Governing Public Service Corporations and All Others Engaged in Public Employment written by Bruce Wyman and published by Beard Books. This book was released on 2001 with total page 742 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book It s All about Service written by Jc Publications and published by CreateSpace. This book was released on 2014-06-18 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is one of the most difficult professions. Those who are engaged on a daily basis with the public can easily become discouraged in their efforts feeling as though they are unappreciated. "It's All About Service" is a basic study in how to deal with the most discouraging element of customer service. It's designed in such a way that it can be tailored to nearly any type of business where employees are dealing directly with the public. This study can easily be used by employers or supervisors to facilitate open discussion, and encourage goal setting and personal organization which can help relieve stress in our individual lives.
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