Download or read book Introduction to Service Engineering written by Waldemar Karwowski and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Download or read book Introduction to Product Service System Design written by Tomohiko Sakao and published by Springer Science & Business Media. This book was released on 2009-11-27 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Download or read book Knowledge Service Engineering Handbook written by Jussi Kantola and published by CRC Press. This book was released on 2016-04-19 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Edited by Jussi Kantola, the founding faculty member of the world's first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge service
Download or read book Engineering Design written by John R. Karsnitz and published by . This book was released on 2012-03 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: ENGINEERING DESIGN: AN INTRODUCTION, 2E, International Edition features an innovative instructional approach emphasizing projects and exploration as learning tools. This engaging book provides an overview of the basic engineering principles that shape our modern world, covering key concepts within a flexible, two-part format. Part I describes the process of engineering and technology product design, while Part II helps develop specific skill sets needed to understand and participate in the process. Opportunities to experiment and learn abound, with projects ranging from technical drawing to designing electrical systems--and more. With a strong emphasis on project-based learning, the book is an ideal resource for anyone interested in preparing for success in an engineering career.
Download or read book Introduction to Industrial Engineering written by Avraham Shtub and published by CRC Press. This book was released on 2015-12-22 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Firsthand Look at the Role of the Industrial Engineer The industrial engineer helps decide how best to utilize an organization’s resources to achieve company goals and objectives. Introduction to Industrial Engineering, Second Edition offers an in-depth analysis of the industrial engineering profession. While also providing a historical perspective chronicling the development of the profession, this book describes the standard duties performed, the tools and terminologies used, and the required methods and processes needed to complete the tasks at hand. It also defines the industrial engineer’s main areas of operation, introduces the topic of information systems, and discusses their importance in the work of the industrial engineer. The authors explain the information system concept, and the need for integrated processes, supported by modern information systems. They also discuss classical organizational structures (functional organization, project organization, and matrix organization), along with the advantages and disadvantages of their use. The book includes the technological aspects (data collection technologies, databases, and decision-support areas of information systems), the logical aspects (forecasting models and their use), and aspects of principles taken from psychology, sociology, and ergonomics that are commonly used in the industry. What’s New in this Edition: The second edition introduces fields that are now becoming a part of the industrial engineering profession, alongside conventional areas (operations management, project management, quality management, work measurement, and operations research). In addition, the book: Provides an understanding of current pathways for professional development Helps students decide which area to specialize in during the advanced stages of their studies Exposes students to ergonomics used in the context of workspace design Presents key factors in human resource management Describes frequently used methods of teaching in the field Covers basic issues relative to ergonomics and human–machine interface Introduces the five basic processes that exist in many organizations Introduction to Industrial Engineering, Second Edition establishes industrial engineering as the organization of people and resources, describes the development and nature of the profession, and is easily accessible to anyone needing to learn the basics of industrial engineering. The book is an indispensable resource for students and industry professionals.
Download or read book Introduction to Surface Engineering written by P. A. Dearnley and published by Cambridge University Press. This book was released on 2017-01-16 with total page 798 pages. Available in PDF, EPUB and Kindle. Book excerpt: This highly illustrated reference work covers the three principal types of surface technologies that best protect engineering devices and products: diffusion technologies, deposition technologies, and other less commonly acknowledged surface engineering (SE) techniques. Various applications are noted throughout the text and additionally whole chapters are devoted to specific SE applications across the automotive, gas turbine engine (GTE), metal machining, and biomedical implant sectors. Along with the benefits of SE, this volume also critically examines SE's limitations. Materials degradation pathways - those which can and those which cannot be mitigated by SE - are rigorously explained. Written from a scientific, materials engineering perspective, this concise text is supported by high-quality images and photo-micrographs which show how surfaces can be engineered to overcome the limits of conventionally produced materials, even in complex or hostile operating environments. This book is a useful resource for undergraduate and postgraduate students as well as professional engineers.
Download or read book Introduction to Maintenance Engineering written by Mohamed Ben-Daya and published by John Wiley & Sons. This book was released on 2016-04-04 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introductory textbook links theory with practice using real illustrative cases involving products, plants and infrastructures and exposes the student to the evolutionary trends in maintenance. Provides an interdisciplinary approach which links, engineering, science, technology, mathematical modelling, data collection and analysis, economics and management Blends theory with practice illustrated through examples relating to products, plants and infrastructures Focuses on concepts, tools and techniques Identifies the special management requirements of various engineered objects (products, plants, and infrastructures)
Download or read book Software Systems Engineering written by Andrew P. Sage and published by Wiley-Interscience. This book was released on 1990-03-29 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introduction to software systems engineering shows how to integrate efficient tools for software engineering into a complete systems-design methodology. The theme is improvement of software productivity via the methods, design methodologies, and management approaches of systems engineering. Covered are rapid prototyping, reusability constructs, knowledge-based systems for software development, interactive support-system environments, and systems management.
Download or read book Introduction to Engineering written by Quamrul H. Mazumder and published by CRC Press. This book was released on 2018-09-03 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developed for the Ultimate Introductory Engineering Course Introduction to Engineering: An Assessment and Problem-Solving Approach incorporates experiential, and problem- and activity-based instruction to engage students and empower them in their own learning. This book compiles the requirements of ABET, (the organization that accredits most US engineering, computer science, and technology programs and equivalency evaluations to international engineering programs) and integrates the educational practices of the Association of American Colleges and Universities (AAC&U). The book provides learning objectives aligned with ABET learning outcomes and AAC&U high-impact educational practices. It also identifies methods for overcoming institutional barriers and challenges to implementing assessment initiatives. The book begins with an overview of the assessment theory, presents examples of real-world applications, and includes key assessment resources throughout. In addition, the book covers six basic themes: Use of assessment to improve student learning and educational programs at both undergraduate and graduate levels Understanding and applying ABET criteria to accomplish differing program and institutional missions Illustration of evaluation/assessment activities that can assist faculty in improving undergraduate and graduate courses and programs Description of tools and methods that have been demonstrated to improve the quality of degree programs and maintain accreditation Using high-impact educational practices to maximize student learning Identification of methods for overcoming institutional barriers and challenges to implementing assessment initiative A practical guide to the field of engineering and engineering technology, Introduction to Engineering: An Assessment and Problem-Solving Approach serves as an aid to both instructor and student in developing competencies and skills required by ABET and AAC&U.
Download or read book An Introduction to Rehabilitation Engineering written by Rory A Cooper and published by CRC Press. This book was released on 2006-12-26 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: This resource focuses on the principles, modeling, standards, devices, and technologies of rehabilitation engineering and assistive technology. It describes numerous design models and processes, including participatory action design and service delivery models. The book also discusses the components of devices such as cushions, wheelchairs, prostheses, orthoses, hearing aids, and TTYs. The contributors assess industry standards and explore innovative technology aids, such as sensors, robot-assisted therapy, and speech recognition software. The text contains a set of learning objectives and study questions in each chapter as well as a list of definitions at the end of the book.
Download or read book Introduction to the Engineering Profession written by M. David Burghardt and published by Prentice Hall. This book was released on 1995 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: An introduction to the field for beginning engineering students, offering an historical perspective and information on technical careers in disciplines such as automotive, chemical, ceramic, materials, and petroleum engineering. Emphasizes the importance of social and political awareness and ethics
Download or read book Introduction to Product Design and Development for Engineers written by Dr. Ali Jamnia and published by CRC Press. This book was released on 2018-06-12 with total page 423 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Product Design and Development for Engineers provides guidelines and best practices for the design, development, and evaluation of engineered products. Created to serve fourth year undergraduate students in Engineering Design modules with a required project, the text covers the entire product design process and product life-cycle, from the initial concept to the design and development stages, and through to product testing, design documentation, manufacturability, marketing, and sustainability. Reflecting the author's long career as a design engineer, this text will also serve as a practical guide for students working on their capstone design projects.
Download or read book Introduction to Engineering Design written by Andrew Samuel and published by Elsevier. This book was released on 1999-10-22 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Engineering Design is a completely novel text covering the basic elements of engineering design for structural integrity. Some of the most important concepts that students must grasp are those relating to 'design thinking' and reasoning, and not just those that relate to simple theoretical and analytical approaches. This is what will enable them to get to grips with *practical* design problems, and the starting point is thinking about problems in a 'deconstructionist' sense. By analysing design problems as sophisticated systems made up of simpler constituents, and evolving a solution from known experience of such building blocks, it is possible to develop an approach that will enable the student to tackle even completely alien design scenarios with confidence. The other essential aspect of the design process - the concept of failure, and its avoidance - is also examined in detail, and the importance not only of contemplating expected failure conditions at the design stage but also checking those conditions as they apply to the completed design is stressed. These facets in combination offer a systematic method of considering the design process and one that will undoubtedly find favour with many students, teaching staff and practising engineers alike.
Download or read book The Intentional Field Service Engineer written by Bruce a Breeden and published by Independently Published. This book was released on 2022-10-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Breeden's experience in sales growth through customer centric experiences and the role field service engineers become as trusted advisors is introduced with practical how to steps. A business guide to the field service industry! Expert Bruce A. Breeden explains his exclusive Field Service 7(SM) program, which defines tools to help field engineers (FSEs) and provides tips and tricks for the field service industry. He offers action items at the end of each chapter so that you can effectively and efficiently implement these new skills. The author presents his GRIP methodology, which explores how to interact with customers and maximize your business organization's results as a trusted advisor-thus leading to brand loyalty and satisfaction. Breeden's real-life success stories are guaranteed to inspire new and progressing FSEs into going the extra mile to maximize business performance. Learn what it takes to thrive in the booming field service industry with a veteran who wants to help you get started, succeed, and thrive!
Download or read book Introduction To Engineering Design and Problem Solving written by Arvid Eide and published by McGraw-Hill Science/Engineering/Math. This book was released on 2001-08-08 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is conveniently divided into two major sections. The first, an introduction to engineering, begins with a description and breakdown of the enginering profession. Material concerning most disciplines in engineering is included in this section. Engineering design is also introduced in this section, providing an opportunity to investigate the "essence of engineering" in a holistic manner. The second major section, processing engineering data, includes the essentials required in preparing for any engineering curriculum. It covers, for example, problem-solving procedures(including solving open-ended problems), engineering estimations, dimensions, and units (including both customary and SI units).
Download or read book An Introduction to Civil Engineering written by Archer Green and published by . This book was released on 2017-06-06 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book elucidates the concepts and innovative models around prospective developments with respect to civil engineering. It talks in detail about the various theories related to this subject. Civil engineering plays an important role in the development of a country or a place. It incorporates building, designing and maintaining structures like hospitals, canals, roads, dams, etc. It is pivotal in economic and over all growth of a place. Such selected concepts that redefine the subject have been presented in this text. It presents all the important aspects of civil engineering in the present day scenario. This textbook is meant for students who are looking for an elaborate reference text about the subject.
