Download or read book Introduction to Service Engineering written by Waldemar Karwowski and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Download or read book Introduction to Product Service System Design written by Tomohiko Sakao and published by Springer Science & Business Media. This book was released on 2009-11-27 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Download or read book Service Science written by Robin G. Qiu and published by John Wiley & Sons. This book was released on 2014-07-03 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as education services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.
Download or read book The Intentional Field Service Engineer written by Bruce a Breeden and published by Independently Published. This book was released on 2022-10-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Breeden's experience in sales growth through customer centric experiences and the role field service engineers become as trusted advisors is introduced with practical how to steps. A business guide to the field service industry! Expert Bruce A. Breeden explains his exclusive Field Service 7(SM) program, which defines tools to help field engineers (FSEs) and provides tips and tricks for the field service industry. He offers action items at the end of each chapter so that you can effectively and efficiently implement these new skills. The author presents his GRIP methodology, which explores how to interact with customers and maximize your business organization's results as a trusted advisor-thus leading to brand loyalty and satisfaction. Breeden's real-life success stories are guaranteed to inspire new and progressing FSEs into going the extra mile to maximize business performance. Learn what it takes to thrive in the booming field service industry with a veteran who wants to help you get started, succeed, and thrive!
Download or read book An Introduction to Rehabilitation Engineering written by Rory A Cooper and published by CRC Press. This book was released on 2006-12-26 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: This resource focuses on the principles, modeling, standards, devices, and technologies of rehabilitation engineering and assistive technology. It describes numerous design models and processes, including participatory action design and service delivery models. The book also discusses the components of devices such as cushions, wheelchairs, prostheses, orthoses, hearing aids, and TTYs. The contributors assess industry standards and explore innovative technology aids, such as sensors, robot-assisted therapy, and speech recognition software. The text contains a set of learning objectives and study questions in each chapter as well as a list of definitions at the end of the book.
Download or read book Introduction to Maintenance Engineering written by Mohamed Ben-Daya and published by John Wiley & Sons. This book was released on 2016-04-04 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introductory textbook links theory with practice using real illustrative cases involving products, plants and infrastructures and exposes the student to the evolutionary trends in maintenance. Provides an interdisciplinary approach which links, engineering, science, technology, mathematical modelling, data collection and analysis, economics and management Blends theory with practice illustrated through examples relating to products, plants and infrastructures Focuses on concepts, tools and techniques Identifies the special management requirements of various engineered objects (products, plants, and infrastructures)
Download or read book Introduction to Industrial Engineering written by Avraham Shtub and published by CRC Press. This book was released on 2015-12-22 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Firsthand Look at the Role of the Industrial Engineer The industrial engineer helps decide how best to utilize an organization’s resources to achieve company goals and objectives. Introduction to Industrial Engineering, Second Edition offers an in-depth analysis of the industrial engineering profession. While also providing a historical perspective chronicling the development of the profession, this book describes the standard duties performed, the tools and terminologies used, and the required methods and processes needed to complete the tasks at hand. It also defines the industrial engineer’s main areas of operation, introduces the topic of information systems, and discusses their importance in the work of the industrial engineer. The authors explain the information system concept, and the need for integrated processes, supported by modern information systems. They also discuss classical organizational structures (functional organization, project organization, and matrix organization), along with the advantages and disadvantages of their use. The book includes the technological aspects (data collection technologies, databases, and decision-support areas of information systems), the logical aspects (forecasting models and their use), and aspects of principles taken from psychology, sociology, and ergonomics that are commonly used in the industry. What’s New in this Edition: The second edition introduces fields that are now becoming a part of the industrial engineering profession, alongside conventional areas (operations management, project management, quality management, work measurement, and operations research). In addition, the book: Provides an understanding of current pathways for professional development Helps students decide which area to specialize in during the advanced stages of their studies Exposes students to ergonomics used in the context of workspace design Presents key factors in human resource management Describes frequently used methods of teaching in the field Covers basic issues relative to ergonomics and human–machine interface Introduces the five basic processes that exist in many organizations Introduction to Industrial Engineering, Second Edition establishes industrial engineering as the organization of people and resources, describes the development and nature of the profession, and is easily accessible to anyone needing to learn the basics of industrial engineering. The book is an indispensable resource for students and industry professionals.
Download or read book Software Systems Engineering written by Andrew P. Sage and published by Wiley-Interscience. This book was released on 1990-03-29 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introduction to software systems engineering shows how to integrate efficient tools for software engineering into a complete systems-design methodology. The theme is improvement of software productivity via the methods, design methodologies, and management approaches of systems engineering. Covered are rapid prototyping, reusability constructs, knowledge-based systems for software development, interactive support-system environments, and systems management.
Download or read book Introduction to Engineering Mechanics written by Jenn Stroud Rossmann and published by CRC Press. This book was released on 2015-03-24 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: Integrated Mechanics Knowledge Essential for Any EngineerIntroduction to Engineering Mechanics: A Continuum Approach, Second Edition uses continuum mechanics to showcase the connections between engineering structure and design and between solids and fluids and helps readers learn how to predict the effects of forces, stresses, and strains. T
Download or read book Service Science Management and Engineering written by Bill Hefley and published by Springer Science & Business Media. This book was released on 2008-01-08 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.
Download or read book Introduction to Engineering Design written by Andrew Samuel and published by Elsevier. This book was released on 1999-10-22 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Engineering Design is a completely novel text covering the basic elements of engineering design for structural integrity. Some of the most important concepts that students must grasp are those relating to 'design thinking' and reasoning, and not just those that relate to simple theoretical and analytical approaches. This is what will enable them to get to grips with *practical* design problems, and the starting point is thinking about problems in a 'deconstructionist' sense.By analysing design problems as sophisticated systems made up of simpler constituents, and evolving a solution from known experience of such building blocks, it is possible to develop an approach that will enable the student to tackle even completely alien design scenarios with confidence. The other essential aspect of the design process - the concept of failure, and its avoidance - is also examined in detail, and the importance not only of contemplating expected failure conditions at the design stage but also checking those conditions as they apply to the completed design is stressed.These facets in combination offer a systematic method of considering the design process and one that will undoubtedly find favour with many students, teaching staff and practising engineers alike.
Download or read book Introduction to Clinical Engineering written by Samantha Jacques and published by Academic Press. This book was released on 2020-08-06 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Clinical Engineering focuses on the application of engineering practice within the healthcare delivery system, often defined as clinical engineering. Readers will explore the fundamental concepts integral to the support of healthcare technology to advance medical care. The primary mission of clinical engineers is the utilization of medical devices, software, and systems to deliver safe and effective patient care throughout technology's lifecycle. This unique and interdisciplinary workforce is part of the healthcare team and serves as the intersection between engineering and medicine. This book is aimed at practitioners, managers, students, and educators to serve as a resource that offers a broad perspective of the applications of engineering principles, regulatory compliance, lifecycle planning, systems thinking, risk analysis, and resource management in healthcare. This book is an invaluable tool for healthcare technology management (HTM) professionals and can serve as a guide for students to explore the profession in depth. - Offers readers an in-depth look into the support and implementation of existing medical technology used for patient care in a clinical setting - Provides insights into the clinical engineering profession, focusing on engineering principles as applied to the US healthcare system - Explores healthcare technology, hospital and systems safety, information technology and interoperability with medical devices, clinical facilities management, as well as human resource management
Download or read book An Introduction to Requirements Engineering written by Ian K. Bray and published by Pearson Education. This book was released on 2002 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: The focus of software engineering is moving from writing reliable large-scale software to ensuring that this software meets the needs of the users for whom it was designed. The business of eliciting and then implementing the (often changing) user requirements is requirements engineering. This book is intended for the undergraduate novice who is being introduced to software requirements engineering. It is a hard subject for which there is no formulaic approach and for which it is sometimes difficult to motivate students who are unaware of the problems involved and therefore the need to study the subject. It therefore begins with small, relatively simple, case studies and builds on these to provide the opportunities to scale up this expertise to large industrial projects. The book will be in three parts: the first provides a guide to all the important requirements engineering toppics; the second gives more detail on useful techniques (for problem definition and modelling); the third contain the complete case studies, extracts from which are used in parts one and two. Requirements Engineering is a jargon-filled subject, so a comprehensive glossary is provided as well as definitions within the text.
Download or read book Engineering Software as a Service written by Armando Fox and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: (NOTE: this Beta Edition may contain errors. See http://saasbook.info for details.) A one-semester college course in software engineering focusing on cloud computing, software as a service (SaaS), and Agile development using Extreme Programming (XP). This book is neither a step-by-step tutorial nor a reference book. Instead, our goal is to bring a diverse set of software engineering topics together into a single narrative, help readers understand the most important ideas through concrete examples and a learn-by-doing approach, and teach readers enough about each topic to get them started in the field. Courseware for doing the work in the book is available as a virtual machine image that can be downloaded or deployed in the cloud. A free MOOC (massively open online course) at saas-class.org follows the book's content and adds programming assignments and quizzes. See http://saasbook.info for details.(NOTE: this Beta Edition may contain errors. See http://saasbook.info for details.) A one-semester college course in software engineering focusing on cloud computing, software as a service (SaaS), and Agile development using Extreme Programming (XP). This book is neither a step-by-step tutorial nor a reference book. Instead, our goal is to bring a diverse set of software engineering topics together into a single narrative, help readers understand the most important ideas through concrete examples and a learn-by-doing approach, and teach readers enough about each topic to get them started in the field. Courseware for doing the work in the book is available as a virtual machine image that can be downloaded or deployed in the cloud. A free MOOC (massively open online course) at saas-class.org follows the book's content and adds programming assignments and quizzes. See http://saasbook.info for details.
Download or read book Introduction to Chemical Engineering written by Uche P. Nnaji and published by John Wiley & Sons. This book was released on 2019-10-10 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: The field of chemical engineering is undergoing a global “renaissance,” with new processes, equipment, and sources changing literally every day. It is a dynamic, important area of study and the basis for some of the most lucrative and integral fields of science. Introduction to Chemical Engineering offers a comprehensive overview of the concept, principles and applications of chemical engineering. It explains the distinct chemical engineering knowledge which gave rise to a general-purpose technology and broadest engineering field. The book serves as a conduit between college education and the real-world chemical engineering practice. It answers many questions students and young engineers often ask which include: How is what I studied in the classroom being applied in the industrial setting? What steps do I need to take to become a professional chemical engineer? What are the career diversities in chemical engineering and the engineering knowledge required? How is chemical engineering design done in real-world? What are the chemical engineering computer tools and their applications? What are the prospects, present and future challenges of chemical engineering? And so on. It also provides the information new chemical engineering hires would need to excel and cross the critical novice engineer stage of their career. It is expected that this book will enhance students understanding and performance in the field and the development of the profession worldwide. Whether a new-hire engineer or a veteran in the field, this is a must—have volume for any chemical engineer’s library.
Download or read book Engineering Design written by John R. Karsnitz and published by . This book was released on 2012-03 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: ENGINEERING DESIGN: AN INTRODUCTION, 2E, International Edition features an innovative instructional approach emphasizing projects and exploration as learning tools. This engaging book provides an overview of the basic engineering principles that shape our modern world, covering key concepts within a flexible, two-part format. Part I describes the process of engineering and technology product design, while Part II helps develop specific skill sets needed to understand and participate in the process. Opportunities to experiment and learn abound, with projects ranging from technical drawing to designing electrical systems--and more. With a strong emphasis on project-based learning, the book is an ideal resource for anyone interested in preparing for success in an engineering career.
