Download or read book Improving the Quality of East and West European Public Services written by Elke Ler and published by Routledge. This book was released on 2017-11-30 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.
Download or read book Improving the Quality of East and West European Public Services written by Elke Löffler and published by Ashgate Publishing, Ltd.. This book was released on 2004 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing upon the provision of public services in Eastern and Western Europe, these collected papers present a stimulating and challenging set of ideas on public service improvement to an international audience of researchers and practitioners.
Download or read book Improving the Quality of East and West European Public Services written by Elke L?er and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services."--Provided by publisher.
Download or read book Improving the Quality of East and West European Public Services written by Elke Löffler and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing upon the provision of public services in Eastern and Western Europe, these collected papers present a stimulating and challenging set of ideas on public service improvement to an international audience of researchers and practitioners.
Download or read book International Handbook of Practice Based Performance Management written by Patria de Lancer Julnes and published by SAGE. This book was released on 2007-09-10 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with linked chapters.
Download or read book Quality Improvement in European Public Services written by Christopher Pollitt and published by SAGE Publications Limited. This book was released on 1995-08-11 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but surprisingly there has been little material with a truly European focus. This book remedies this absence. Part One provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. It also locates quality improvement in the special political and organizational context of the public sector. It shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured. In Part Two seven case studies illuminate detailed operational issues in quality improvement by d
Download or read book Local Government in Central and Eastern Europe written by Andrew Coulson and published by Routledge. This book was released on 2007-08-02 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the democratic changes that took place in civil society in Central and Eastern Europe after the break up of the Soviet Union.
Download or read book Performance Management in the Public Sector written by Wouter Van Dooren and published by Routledge. This book was released on 2015-02-19 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine: performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism; the many definitions of performance and how it has become one of the most contested agendas of public management; the so-called perverse effects of using performance indicators; the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and the future challenges and directions of performance management Performance Management in the Public Sector 2nd edition offers an approachable insight into a complex theme for practitioners and public management students alike.
Download or read book The Palgrave Handbook of Decentralisation in Europe written by José Manuel Ruano and published by Springer. This book was released on 2016-11-29 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an authoritative study of European decentralisation, taking into account, from a territorial perspective, the different political and administrative traditions in Europe (Continental, Anglo-Saxon and Ex-communist States) and the cleavages North-South and East-West. While in recent decades most European countries have implemented devolution policies trying to tackle different political, social or bureaucratic problems, some others have instead regionalised their territory, applied federal or pseudo-federal reforms and strengthened the role of subnational governments. This volume analyses decentralisation in these countries using different variables including history, territorial organisation, civil service and financing, and reveals how this phenomenon leads to complex intergovernmental linkages. The evolution of territorial decentralisation, the political tensions between centre and periphery, the autonomy of the subnational governments and their functions and competences, the tools of co-ordination and co-operation, and the features and role of civil service are the main issues studied here with an interdisciplinary approach.
Download or read book Public Management Reform written by Christopher Pollitt and published by Oxford University Press, USA. This book was released on 2011-09-08 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides "a comparative analytic account of public management thinking and reform in twelve developed countries over a period of thirty years." - page 1.
Download or read book Trends and Innovations in Urban E Planning written by Nunes Silva, Carlos and published by IGI Global. This book was released on 2022-03-04 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: The digital transformation of the 21st century has affected all facets of society and has been highly advantageous in many industries, including urban planning and regional development. The practices, strategies, and developments surrounding urban e-planning in particular have been constantly shifting and adapting to new innovations as they arrive. Trends and Innovations in Urban E-Planning provides an updated panorama of the main trends, challenges, and recent innovations in the field of e-planning through the critical perspectives of diverse experts. This book adds new and updated evidence on recent changes in this field and provides critical insights on these innovations. Covering topics such as citizen engagement, land property management, and spatial planning, this book is an essential resource for students and educators of higher education, researchers, urban planners, engineers, public officials, community groups, and academicians.
Download or read book Administrative Reforms and Democratic Governance written by Jean-Michel Eymeri-Douzans and published by Routledge. This book was released on 2011-03-21 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: After a quarter of a century of implementation of New Public Management (NPM) reform strategies, this book assesses the major real outcomes of these reforms on states and public sectors, at both the organisational level and a more political level. Unlike most previous accounts of reform, this book looks at how reform has changed the role of the public administration in democratic governance. Featuring case studies on the UK, Germany, France, Norway, Ireland, Switzerland, Scandinavia, Post communist states, Mexico, South Korea, Turkey and the European Commission, and focusing on two issues this book: Examines the significant variations in the "trajectories" of administrative reform among West European countries on the basis of empirically rooted research on different national case studies. Assesses the extent to which these "constitutive" public policies have affected the institutions of government and the governing processes of our democratic occidental states and ask how have NPM-inspired programs, with their exclusive focus on managerialist objectives and instruments, challenged the political and democratic nature of public administration? Looking at the broader issues relating to the current recompositions of democratic states, this book will be of interest to students and scholars of all matters relating to public administration and governance within political science, management, public law, sociology, contemporary history, and cultural studies.
Download or read book Introduction to Comparative Public Administration written by Sabine Kuhlmann and published by Edward Elgar Publishing. This book was released on with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introduction into comparative public administration provides an in-depth analysis of the state of public administration and recent administrative reforms in European countries. By focusing on the UK, France, Germany, Sweden, Italy and Hungary, it highlights key types of the Anglo-Saxon, Scandinavian, Continental European and Central East European variance of public administration. Its guiding question is whether and why the politico-administrative systems have shown convergence or divergence.
Download or read book Staff Participation and Public Management Reform written by D. Farnham and published by Springer. This book was released on 2005-06-07 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the role of civil servants and their trade unions in the public management reform process, framing it in its economic, social, cultural and legal contexts. Building on neo-institutional and stakeholder theories, the book shows how staff and their representative organisations have influenced the formulation and implementation of public management reforms in twelve OECD countries. This study challenges top-down elite theories that have dominated the existing literature, explaining how staff participation practices, both direct and indirect, have impacted on the implementation of reforms in different ways in different countries. The book concludes that variations in staff participation in the reform process depend upon institutional and political factors and the distribution of power in the employment relationship.
Download or read book Electronic Participation written by Panos Panagiotopoulos and published by Springer. This book was released on 2019-08-19 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 11th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2019, held in San Benedetto del Tronto, Italy, in September 2019, in conjunction with the 18th IFIP WG 8.5 IFIP International Conference on Electronic Government (EGOV 2019) and the International Conference for E-Democracy and Open Government Conference (CeDEM 2019). The 13 revised full papers presented were carefully reviewed and selected from 26 submissions. The papers are clustered under the following topical sections: eParticipation Developments; Digital Transformations; Crisis and Emergency Management; and User Perspectives.
Download or read book Local Government and the COVID 19 Pandemic written by Carlos Nunes Silva and published by Springer Nature. This book was released on 2022-05-03 with total page 799 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book provides a global perspective of local government response towards the COVID-19 pandemic through the analysis of a sample of countries in all continents. It examines the responses of local government, as well as the responses local government developed in articulation with other tiers of government and with civil society organizations, and explores the social, economic and policy impacts of the pandemic. The book offers an innovative contribution on the role of local government during the pandemic and discusses lessons for the future. The COVID-19 pandemic had a global impact on public health, in the well-being of citizens, in the economy, on civic life, in the provision of public services, and in the governance of cities and other human settlements, although in an uneven form across countries, cities and local communities. Cities and local governments have been acting decisively to apply the policy measures defined at national level to the specific local conditions. COVID-19 has exposed the inadequacy of the crisis response infrastructures and policies at both national and local levels in these countries as well as in many others across the world. But it also exposed much broader and deeper weaknesses that result from how societies are organized, namely the insecure life a substantial proportion of citizens have, as a result of economic and social policies followed in previous decades, which accentuated the impacts of the lockdown measures on employment, income, housing, among a myriad of other social dimensions. Besides the analysis of how governments, and local government, responded to the public health issues raised by the spread of the virus, the book deals also with the diversity of responses local governments have adopted and implemented in the countries, regions, cities and metropolitan areas. The analysis of these policy responses indicates that previously unthinkable policies can surprisingly be implemented at both national and local levels.
Download or read book Comparative Administration Change written by Jon Pierre and published by McGill-Queen's Press - MQUP. This book was released on 2010-03-26 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing important insights into the origins of policy ideas, the qualities and capabilities of leaders, the nature and challenges of large organizational changes, and the complexity of efforts to evaluate the outcomes of reform, the contributors consider aspects of public administration reform in countries such as Canada, Thailand, Mexico, and China as well as the ways in which changes have been shaped by global forces, national values, traditions, and culture. An invaluable work for understanding the new challenges faced by the governments around the world, Comparative Administration Change and Reform offers a clear analysis of both the successes and failures of reform and should be read by anyone interested in politics, administration, and public sector reform.
