Download or read book Improving Employee Performance in the Foodservice Industry written by Karen Eich Drummond and published by Van Nostrand Reinhold Company. This book was released on 1992 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Human Resources in the Foodservice Industry written by Dennis Reynolds and published by CRC Press. This book was released on 2007-05-31 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get up-to-date research and innovative management strategies Organizational behavior and human resource management are fundamental aspects in the profitability of any foodservice business. Human Resources in the Foodservice Industry: Organizational Behavior Management Approaches examines the latest research critical in understanding indi
Download or read book Handbook of Research on Developing Circular Digital and Green Economies in Asia written by Patricia Ordóñez de Pablos and published by . This book was released on 2021 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book explores new and emerging business and management practices to support companies and economies in the digital transformation in Asia, with special emphasis on success and failure experiences and analyzing the role of digital skills and competences, green issues and technological disruptors in these emerging practices in Asia and how they can contribute to the creation of new business opportunities, more jobs and growth for the recovery of Asian economies after the pandemic"--
Download or read book Quality Management Application for Resort Food Service Employees written by Kathleen A. Doeller and published by . This book was released on 1994 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study was to address current human resource practices, policies and procedures in the hospitality food service industry which are currently in effect and the ramifications of these practices as they relate to morale, absenteeism, tardiness, sickness, on-the-job injuries and turnover, and improving performance in the hospitaltiy and food service industry. It also looks at how quality management techniques can be applied to improve employee performance in the hospitality food service industry.
Download or read book Improving Food and Beverage Performance written by Keith Waller and published by Routledge. This book was released on 2009-11-03 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance is able to show how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service. Keith Waller looks at the practical issues of improving performance combining the key themes of quality customer service and efficient management. This text will enable managers and students alike to recognise all the contributing factors to a successful food and beverage operation. Keith Waller is Senior Lecturer for the Faculty of Business and Management at Blackpool and the Fylde College. He has extensive experience in the hospitality industry and is a member of the Hotel and Catering International Management Association. He is the co-author, with Professor John Fuller, of The Menu, Food and Profit.
Download or read book Managing for Productivity in the Hospitality Industry written by Robert Christie Mill and published by Van Nostrand Reinhold Company. This book was released on 1989 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Next Frontier of Restaurant Management written by Alex M. Susskind and published by Cornell University Press. This book was released on 2019-06-15 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Next Frontier of Restaurant Management is of the highest quality and appropriate for Service Management courses at the graduate level." ― (Richard Ghiselli, Purdue University) The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.
Download or read book Managing Employees in Foodservice Operations written by David K. Hayes and published by John Wiley & Sons. This book was released on 2024 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Professional foodservice operators in all segments of the industry recognize that providing high-quality menu items and excellent service is essential to their long-term success. These same operators must recognize that providing excellence in product and service quality is impossible without the efforts of a highly qualified, well-trained, and committed team of employees. The purpose of this book is to teach foodservice operators what they must know, and do, to attract, train, and retain work teams that allow the operators to reach their financial goals, while at the same time allowing employees the ability to achieve their own personal and professional goals. A major premise of this book is that the best interests of foodservice employers are nearly always in alignment with the best interests of their employees. Many segments of the foodservice industry have historically faced challenges in securing the needed number of qualified employees. The COVID-19 pandemic of the early 2020s, however, which affected the foodservice industry in many ways, lead to a significant decline in the workforce available to many foodservice operators. As a result, even those operators who had not faced serious labor shortage challenges in the past were forced to reassess the importance of employees to the successful operation of their businesses. As a result, the successful management of employees has now taken on more importance than ever before"--
Download or read book Food Service Management written by Marcy Schveibinz and published by . This book was released on 1992 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Catalog written by Food and Nutrition Information Center (U.S.) and published by . This book was released on 1974 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Employee Performance Management for Improved Workplace Motivation written by Rajapakshe, Wasantha and published by IGI Global. This book was released on 2024-08-27 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the dynamic landscape of organizational management, the challenge of effectively evaluating and enhancing employee performance stands as a pivotal obstacle to maximizing workplace productivity and motivation. Traditional performance appraisal methods often fall short in providing meaningful insights into employees' contributions and fostering a culture of continuous improvement. This gap between outdated evaluation techniques and the evolving demands of the modern workforce presents a pressing dilemma for Human Resource Management professionals and organizational leaders worldwide. Employee Performance Management for Improved Workplace Motivation emerges as a definitive solution to this critical problem, offering a comprehensive guide to revolutionizing performance management systems. This book meticulously explores the intricacies of performance evaluation, from planning and monitoring to reviewing and rewarding. By integrating theoretical frameworks, practical case studies, and strategic insights, the book equips HR professionals, managers, and scholars with the tools and knowledge needed to implement effective performance management practices that drive employee motivation and organizational success.
Download or read book Retaining Your Foodservice Employees written by Karen E. Drummond and published by Wiley. This book was released on 1992-04-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Retaining Your Foodservice Employees is the second in a series ofthree books by Karen Eich Drummond on Foodservice EmployeeManagement. The other two titles are Staffing Your FoodserviceOperation and Disciplining Your Foodservice Employees. Employeeturnover represents a major concern for foodserviceoperators--particularly when you consider that half of allrestaurant employees leave their jobs within the first 30 days.With firings or resignations come costs: expenses for recruitingand training a new candidate as well as overtime costs incurredwhile the position is vacant. And beyond the immediate dollar loss,high employee turnover reduces employee morale and job performance,which can result in a significant loss of customers--andprofits. Retaining Your Foodservice Employees recognizes thatsuccessful foodservice operations can no longer treat employees asdisposable assets, especially in light of today's dwindlingpool of workers. This quick-reference guide shows you a wide rangeof strategies for increasing a staff member's employmentperiod and keeping turnover to a minimum. This innovative volumeidentifies what today's employees want out of their jobs.You'll get a clear understanding of workers' needs thatinclude * interesting work * a manager who respects, trusts, and cares about them * clearly communicated performance goals * good pay and benefits * and comfortable working conditions. You'll also find specific actions you can take to meet theseemployee needs such as listening to your employees, coaching themfor better performance, and using your supervisory skills toencourage positive, motivational teamwork. You'll learn how toinform and involve employees and use reward programs and careerladders to retain productive employees. Practical worksheets at theend of each chapter help you idenfity--andcorrect--specific areas where your business can improve. Actualon-the-job examples of improved communication and successful rewardprograms will help you generate ideas that you can apply to yourown program. As a complete guide to a critical industry-wideproblem, Retaining Your Foodservice Employees will be essentialreading for all commercial and institutional foodservice managersand owners.
Download or read book Increasing Productivity in Foodservice written by Raymond B. Peddersen and published by . This book was released on 1973 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Description of effective organization, task planning, equipment layout and employee motivation and training in the food service industry.
Download or read book How To Improve Dining Room Service written by Richard Saporito and published by AuthorHouse. This book was released on 2007-11-06 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: HOW TO IMPROVE DINING ROOM SERVICE is an easy learning manual that explains the basic fundamentals of “Front of the House” customer service quality and efficiency needed in every restaurant dining room. It is a very helpful guide for anyone in the restaurant industry. It doesn’t matter if someone is an owner, operator, manager, part of the waitstaff or hosting the front door. HOW TO IMPROVE DINING ROOM SERVICE is written in a way to be understood by everyone. Through this book, readers will get step-by-step instructions explaining how they can improve various elements of their restaurant customer service. In detail, important topics are discussed such as the Front Door and Reservation Desk Duties, Seating Maximization and Efficiency, Dining Room Preparation, Organization, Coordination, Understanding, and Awareness, Traffic Flow Guidelines, Menu Knowledge and Upselling, Staff Scheduling Efficiency, Cross Training, Sanitary Rules, Safety Information and much more..... When readers begin studying HOW TO IMPROVE DINING ROOM SERVICE, they will acquire knowledge from an author who is highly experienced in restaurant service consulting and waiter training. In just a few short pages, readers will obtain useful information derived from several years of restaurant expertise that can be put to use immediately in dining rooms of all sizes and shapes. Best of all, everything is conveyed in a pleasant, easy-to-understand manner. One will not have to sift through a thick book of complex restaurant management terminologies to get to the meat of what’s really important in running a restaurant dining room successfully. Additionally, HOW TO IMPROVE DINING ROOM SERVICE includes a special section called the RESTAURANT PERFORMANCE EVALUATION GUIDE. In this section readers answer a series of 60 involved questions to help determine how pleasing their establishment is for the customer. It will help determine specific areas that need special attention when it comes to the “dining service experience.” Topics analyzed here are: Restaurant Outside/Inside Appearance, Front Door and Dining Room Appearance, Menu Analysis, Ambiance, Dining/Wait Staff Service, Skills, and Technique throughout the dining experience, Food Preparation and Quality, Service Ending, Payment Handling, Restrooms and much more..... When finished using this unique self-evaluation guide, one will be able to easily pinpoint the strengths and weaknesses in their restaurant operations. From this vantage point, troubleshooting and problem-solving can commence with focused vision and direction. Here are a few comments from pleased restaurant operators...... "Thank you so much Richard. This book has a lot of great organizational tips helping us to elevate our dining room customer service!" ----Orlando Campos, General Manager, Brasilia Grill, Montville, New Jersey “Your book was very interesting, easy to read with many items that we extracted and used for our operations!" ----Marc C. Moulinet, Director of Services, Horseshoe Bay Resort, Marble Falls, Texas “Richard, thanks to your book, I can now display great service in my restaurant!” ----Francis Le Roux , Owner, De Ark Guesthouse, Lydenburg, South Africa “A must read for every restaurant owner, manager, waiter or host.” Get this book now!” ----Michael Meyer, Executive Chef and Editor-in-Chief, CuisineArts.com
Download or read book Food Safety Culture written by Frank Yiannas and published by Springer Science & Business Media. This book was released on 2008-12-10 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Food safety awareness is at an all time high, new and emerging threats to the food supply are being recognized, and consumers are eating more and more meals prepared outside of the home. Accordingly, retail and foodservice establishments, as well as food producers at all levels of the food production chain, have a growing responsibility to ensure that proper food safety and sanitation practices are followed, thereby, safeguarding the health of their guests and customers. Achieving food safety success in this changing environment requires going beyond traditional training, testing, and inspectional approaches to managing risks. It requires a better understanding of organizational culture and the human dimensions of food safety. To improve the food safety performance of a retail or foodservice establishment, an organization with thousands of employees, or a local community, you must change the way people do things. You must change their behavior. In fact, simply put, food safety equals behavior. When viewed from these lenses, one of the most common contributing causes of food borne disease is unsafe behavior (such as improper hand washing, cross-contamination, or undercooking food). Thus, to improve food safety, we need to better integrate food science with behavioral science and use a systems-based approach to managing food safety risk. The importance of organizational culture, human behavior, and systems thinking is well documented in the occupational safety and health fields. However, significant contributions to the scientific literature on these topics are noticeably absent in the field of food safety.
Download or read book The Encyclopedia of Restaurant Training written by Lora Arduser and published by Atlantic Publishing Company. This book was released on 2005 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book & CD-ROM. Training is an investment for the future, the only foundation on which success can be built. Training delivers excellence in product and performance, elevating a good restaurant into a great one. Training will keep the skills of its employees and management sharp. But in no other industry is its absence or presence as obvious as it is in the food service industry. It is hard to find good, qualified employees, and even harder to keep them. In addition, unemployment levels are low, and competition for qualified workers is tough. What's the answer? Training! Constant training and re-enforcement keeps employees and management sharp and focused, and demonstrates the company cares enough to spend time and subsequently money on them. And that's precisely what this encyclopaedic book will do for you -- be your new training manager. The first part of the book will teach you how to develop training programs for food service employees, and how to train the trainer. The book is full of training tips, tactics and how-to's that will show you proper presentation, and how to keep learners motivated both during and after the training. The second part of the book details specific job descriptions and detailed job performance skills for every position in a food service operation, from the general manager to dishwasher. There are study guides and tests for all positions. Some of the positions include General Manager, Kitchen Manager, Server, Dishwasher, Line Cook, Prep Cook, Bus Person, Host/Hostess, Bartender, Wine & Alcohol Service, Kitchen Steward, Food Safety, Employee Safety, Hotel Positions, etc. Specific instructions are provided for using equipment as well.
Download or read book Special Reference Briefs written by and published by . This book was released on 1983 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt:
