Download or read book Implementing an Agency level Performance Measurement System written by Stacy Osnick Milligan and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Police Executive Research Forum (PERF) with funding from the National Institute of Justice (NIJ), developed an agency-level Performance Measurement System for the law enforcement community. The PERF measurement system is unique because it focuses on law enforcement agencies' attention on a broader spectrum of activities-- ones that have not been measured consistently, but are imperative to understanding what law enforcement agencies produce for their communities. This guide outlines key components of the System, which law enforcement executives can modify and adapt to suit the needs of their individual agencies and communities. Data collection for this project was carried out in Lowell, MA and Prince William County (PWC), VA. Residents of the city of Lowell and staff from the Lowell Police Department assisted with the development of the PERF performance measurement model and PWC served as our case study site. In each location. PERF employed a multi-method data collection process, including the collection of agency documents and archival data, interviews and focus groups, and observations of key meetings and other relevant activities.

Download or read book Health Performance Measurement in the Public Sector written by Panel on Performance Measures and Data for Public Health Performance Partnership Grants and published by National Academies Press. This book was released on 1999-04-14 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is growing interest in using performance measurement as a means of holding federal, state, and local health agencies accountable for their use of public funds. Health Performance Measurement in the Public Sector is the second of two books for the U.S. Department of Health and Human Services on using and improving performance measurement in publicly funded health programs and the implications for data needs and systems. This book focuses on data and information system issues at the federal, state, and local levels. Recommendations address: Policy framework for selecting performance measures and using performance measurement. Operational principles related to data and data systems that support performance measurement. Essential investments in data systems and in training and technical assistance. Research needed to improve performance measures and performance measurement.

Download or read book Managing and Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2014-08-28 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Download or read book Performance Measurement written by Harry P Hatry and published by Rowman & Littlefield. This book was released on 2023-10-03 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Download or read book Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2008-03-11 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Download or read book Performance Based Management Systems written by Patria de Lancer Julnes and published by Routledge. This book was released on 2017-09-29 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expectations for performance management systems continue to grow in the public sector. Yet few administrators know how to effectively implement and sustain these systems. Performance-Based Management Systems: Effective Implementation and Maintenance supports practical efforts to build and maintain performance management systems in public organizations, explaining obstacles to measurement efforts and providing guidance on how to overcome them. The book begins by exploring performance measurement as a key element of performance-based management systems. It discusses its legacy and its limitations and offers competing explanations of the factors that constrain its effective use. Next, it focuses on building theory in support of practice through a mixed methods approach. It examines research reconciling the conflicting explanations for the lack of proper use of performance measurement information. Then it offers new insights for developing a context-sensitive model of performance measurement that can lead to effective practices. The third part develops these insights into a pragmatic model of performance-based management. It provides a realistic explanation of the contributions of performance measurement and gives advice derived from current practice. The author concludes by highlighting the rationale, methods, and findings of two studies that served as the foundation for this book. She also provides final suggestions of how to move practice and theory forward. This volume explains why performance measurement is not more widely used in the public sector, and explores how implementation of performance measurement can be improved with insights gained from extant literature on public policy, organizational politics and culture, and knowledge utilization. Mastery of this material will enable practitioners to understand how to effectively implement policies that will positively impact their organizations and their employees.

Download or read book Measuring Health Performance in the Public Sector written by National Research Council and published by National Academies Press. This book was released on 1999-07-21 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Panel on Performance Measures and Data for Public Health Performance Partnership Grants was established at the request of the U.S. Department of Health and Human Services (DHHS). Its charge is to examine the state of the art in performance measurement for public health and to recommend measures that could be used to monitor the Performance Partnership Grant agreements to be negotiated between each state and the federal government. The panel was asked to consider performance measures in ten areas, which are clearly a subset of the full range of traditional public health concerns: chronic diseases; sexually transmitted diseases (STDs), human immunodeficiency virus (HIV) infection, and tuberculosis; mental health; immunization; substance abuse; and three areas of prevention of special interest to DHHS-sexual assault, disabilities, and emergency medical services. This report focuses on measures that states and the federal government can use over the next 3 to 5 years to negotiate agreements and monitor performance in these areas. A later report will examine additional measures that might be developed from new research findings on program effectiveness or as improvements are made to state and federal surveys and data systems.

Download or read book Measuring Performance and Benchmarking Project Management at the Department of Energy written by National Research Council and published by National Academies Press. This book was released on 2005-08-01 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.

Download or read book Performance Measurement Guide for Information Security written by U.s. Department of Commerce National Institute of Standards and Technology and published by Createspace Independent Publishing Platform. This book was released on 2008-07-31 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document provides guidance on how an organization, through the use of metrics, identifies the adequacy of in-place security controls, policies, and procedures. It provides an approach to help management decide where to invest in additional security protection resources or identify and evaluate nonproductive controls. It explains the metric development and implementation process and how it can also be used to adequately justify security control investments. The results of an effective metric program can provide useful data for directing the allocation of information security resources and should simplify the preparation of performance-related reports.

Download or read book Performance management systems IRS s systems for frontline employees and managers align with strategic goals but improvements can be made written by and published by DIANE Publishing. This book was released on 2002 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance management systems can be powerful tools in helping an agency achieve its mission and ensuring employees at every level of the organization are working toward common ends. Performance management systems should help employees understand their responsibilities and how their day-to-day work contributes toward meeting their agency's strategic goals as well as providing a mechanism for giving employees candid, specific feedback on how well they are meeting their rater's expectations. For agencies like the Internal Revenue Service (IRS) that are undergoing a cultural change, performance management systems help reinforce behaviors and actions that support the agency's obsession. In February 2000, IRS implemented a new performance management system for its executives and managers and in October 2001 implemented a new performance% management system for frontline employees. These systems were built upon IRS's three strategic organizational goals-"top- quality service to each taxpayer in every interaction," "top-quality service to all taxpayers through the fair and uniformly application of the law," and "productivity through a quality work environment" and the corresponding balanced performance satisfaction, business results (quality and quantity), and employee satisfaction that are applied to all organizational units, from IRS-wide down to the group level.

Download or read book Using Performance Measures in the Federal Budget Process written by Philip Joyce and published by DIANE Publishing. This book was released on 1994-03 with total page 59 pages. Available in PDF, EPUB and Kindle. Book excerpt: Analyzes the probable effects of performance measurement efforts on the federal budget process. Includes: state, local and international experience; past federal efforts to link performance measures and budgeting; experience of federal agencies with performance measurement; and evaluating proposals for measuring and budgeting for federal performance.

Download or read book Implementing Performance Measurement in Government written by Joni L. Leithe and published by Government Finance Officers. This book was released on 1997-01-01 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Using Performance Measures in the Federal Budget Process written by and published by . This book was released on 1993 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Manual for Police Traffic Services Personnel Performance Evaluation System Management and Implementation Volume I written by and published by . This book was released on 1977 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Oxford Handbook of Program Design and Implementation Evaluation written by Anu Rangarajan and published by Oxford University Press. This book was released on 2023-10-13 with total page 673 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This handbook brings together evaluation approaches relevant across the program life cycle, starting from program design, to implementation, and ultimately to the scaling up of successful interventions. It fills a gap in available publications, which are predominantly focused on impact evaluations and inadequately grounded in methods that can address why programs succeed or fail as well as their potential to contribute to broader and more systemic change. This chapter starts by setting the context and describes key questions relevant to each stage of the program lifecycle. The second section highlights four cross-cutting consideration that social programs today must confront including: (1) ensuring culturally responsive and equitable evaluations, (2) the decolonization of evaluation practices, (3) adapting to the COVID-19 pandemic and other global health crises, and (4) understanding the impact of climate change on social programs. The last section describes how this handbook can be used and highlights relevant evaluation topics and case studies covered in each section of the handbook"--

Download or read book Public Service Performance written by George A. Boyne and published by Cambridge University Press. This book was released on 2006-11-23 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher description

Download or read book Architect of the Capitol status report on implementation of management review recommendations written by and published by DIANE Publishing. This book was released on 2004 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: