Download or read book If You Buy The Experience written by Ferdinando Frega and published by FREGA FERDINANDO CONSULTING. This book was released on 2024-07-05 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the most important moments in a man's life is facing daily difficulties, and if he is not fortunate enough to have experience, he becomes easily attacked and inclined to lose his battles. People do not construct experiences without sacrifices, only a select number of characters, as if they were actors, play the part within the theater of life, where the parts are already assigned and only one person directs, God. The idea of every lived experience, remember that what you carry in your pocket is all you have, what you carry in your heart is what you can give, what you carry in your mind is infinite.
Download or read book The Experience Economy written by B. Joseph Pine and published by Harvard Business Press. This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.
Download or read book Happy Money written by Elizabeth Dunn and published by Simon and Schuster. This book was released on 2013-05-14 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you think money can’t buy happiness, you’re not spending it right. Two rising stars in behavioral science explain how money can buy happiness—if you follow five core principles of smarter spending. If you think money can’t buy happiness, you’re not spending it right. Two rising stars in behavioral science explain how money can buy happiness—if you follow five core principles of smarter spending. Happy Money offers a tour of new research on the science of spending. Most people recognize that they need professional advice on how to earn, save, and invest their money. When it comes to spending that money, most people just follow their intuitions. But scientific research shows that those intuitions are often wrong. Happy Money explains why you can get more happiness for your money by following five principles, from choosing experiences over stuff to spending money on others. And the five principles can be used not only by individuals but by companies seeking to create happier employees and provide “happier products” to their customers. Elizabeth Dunn and Michael Norton show how companies from Google to Pepsi to Crate & Barrel have put these ideas into action. Along the way, the authors describe new research that reveals that luxury cars often provide no more pleasure than economy models, that commercials can actually enhance the enjoyment of watching television, and that residents of many cities frequently miss out on inexpensive pleasures in their hometowns. By the end of this book, readers will ask themselves one simple question whenever they reach for their wallets: Am I getting the biggest happiness bang for my buck?
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Download or read book Never Lose a Customer Again written by Joey Coleman and published by Penguin. This book was released on 2018-04-03 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Download or read book If You Buy the Experience written by Ferdinando Frega and published by 2004. This book was released on 2024-06-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the most important moments in a man's life is facing daily difficulties, and if he is not fortunate enough to have experience, he becomes easily attacked and inclined to lose his battles. People do not construct experiences without sacrifices, only a select number of characters, as if they were actors, play the part within the theater of life, where the parts are already assigned and only one person directs, God. The idea of every lived experience, remember that what you carry in your pocket is all you have, what you carry in your heart is what you can give, what you carry in your mind is infinite.
Download or read book The User Experience Team of One written by Leah Buley and published by Rosenfeld Media. This book was released on 2013-07-09 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: The User Experience Team of One prescribes a range of approaches that have big impact and take less time and fewer resources than the standard lineup of UX deliverables. Whether you want to cross over into user experience or you're a seasoned practitioner trying to drag your organization forward, this book gives you tools and insight for doing more with less.
Download or read book Flow written by Mihaly Csikszent and published by Harper Collins. This book was released on 1991-03-13 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: An introduction to "flow," a new field of behavioral science that offers life-fulfilling potential, explains its principles and shows how to introduce flow into all aspects of life, avoiding the interferences of disharmony.
Download or read book The World s Work written by and published by . This book was released on 1910 with total page 894 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Die with Zero written by Bill Perkins and published by Houghton Mifflin. This book was released on 2020 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A ... new philosophy and ... guide to getting the most out of your money--and out of life--for those who value memorable experiences as much as their earnings"--
Download or read book The Varieties of Scientific Experience written by Carl Sagan and published by Penguin. This book was released on 2006-11-02 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Ann Druyan has unearthed a treasure. It is a treasure of reason, compassion, and scientific awe. It should be the next book you read.” —Sam Harris, author of The End of Faith “A stunningly valuable legacy left to all of us by a great human being. I miss him so.” —Kurt Vonnegut Carl Sagan's prophetic vision of the tragic resurgence of fundamentalism and the hope-filled potential of the next great development in human spirituality The late great astronomer and astrophysicist describes his personal search to understand the nature of the sacred in the vastness of the cosmos. Exhibiting a breadth of intellect nothing short of astounding, Sagan presents his views on a wide range of topics, including the likelihood of intelligent life on other planets, creationism and so-called intelligent design, and a new concept of science as "informed worship." Originally presented at the centennial celebration of the famous Gifford Lectures in Scotland in 1985 but never published, this book offers a unique encounter with one of the most remarkable minds of the twentieth century.
Download or read book Field Experience written by Naijian Zhang and published by SAGE Publications. This book was released on 2015-02-11 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: A blueprint for doing clinical work in field experience, Field Experience: Transitioning from Student to Professional aids students in developing their professional identity on their journey toward becoming a counselor. Authors Naijian Zhang and Richard D. Parsons help students integrate the knowledge they learn across the curriculum by presenting a roadmap of how to start, navigate, and finish a practicum or internship. Throughout the book, coverage of CACREP standards, case illustrations, exercises, and real-life examples create an accessible overview of the entire transitioning process. Field Experience is part of the SAGE Counseling and Professional Identity Series, which targets specific competencies identified by CACREP (Council for Accreditation of Counseling and Related Programs).
Download or read book Reflective Teaching in Further and Adult Education written by Yvonne Hillier and published by Bloomsbury Publishing. This book was released on 2009-07-01 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hillier is a friendly guide for those new to the world of further and adult education or for those... finding themselves required for the first time to work towards a formal teaching qualification.' Richard Sykes, Studies in the Education of Adults 'This is a useful book... [It] systematically covers the FENTO standards for teaching and supporting learning in further education...' Ron Kirby, Youth & Policy This second edition of the best-selling textbook Reflective Teaching in Further and Adult Education has been extensively revised and updated throughout. The book has: - An updated chapter on new government policy in lifelong learning. - Details of the changing qualifications framework, foundation degrees and e-learning - An expanded chapter on professional practice - New sections on disability awareness, working with young people, and new technologies. - Checklists, examples, scenarios and figures to aid learning - Chapter summaries to aid navigation of the text - A guide to the FENTO standards at the end of each chapter - Guides for further reading and websites - A glossary of unfamiliar terms This comprehensive, accessibly-written textbook is a practical resource which will be invaluable to teachers in further and adult education, whether in-training or in-service.
Download or read book Finding Your Power to Be Happy Seven Practices to Bring Unconditional Happiness into Your Life written by D.E. Hardesty and published by D.E. Hardesty. This book was released on 2015-04-25 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to find the happiness that is natural to you, and enjoy better relationships, better health, more success and a longer life. The peculiar thing about us humans is, we spend a lot of time working to find people and things that will make us happy. In fact, we seem to spend the majority of our time doing this. However, there is no guarantee that any of this effort will work. There are lots of people who have hordes of people around them, and who have lots of things, but have been unable to make themselves happy. The truth is, happiness can be had with little effort. Have you ever been happy for no reason at all? Of course you have. Without anything changing in life, happiness just appears. We see it in young children all the time. In fact, we expect to see it in children. If you happen to ask a smiling child why he or she is so happy, at best the answer may be, “Because.” For an adult this may be an unsatisfying answer, but for the child it is the truth -- happiness exists “just because.” As we age we seem to lose touch with happiness-for-no-reason-at-all. We see a world where everyone is striving for stuff, striving for popularity, striving, striving, striving. The natural fount of happiness we once enjoyed disappears as we join them. However, that happiness is not gone. All that happened is we lost our connection to it. This book is about recovering that connection. We all grow up believing that if we work hard, and if we are good people, we will enjoy good relationships with others, good health, success and a long life. Obviously this is not true. There are a lot of rich old people who are not happy. What we have, what we do, and the other circumstances of our lives do not provide authentic happiness. Instead, happiness comes from inside of us, and all by itself enables us to have secure relationships, good health, more success and longer lives. So, what is the secret of being happy? Being happy is a little like flipping a switch. When it’s on you are happy and when it’s off you are not. It’s so easy. How else can you explain being happy for no reason. What you need to do is learn to turn it on, and keep it turned on. This book discusses seven practices that help you do that. There is a lot of wisdom available about how to be happy. Most of it is thousands of years old, but some is quite new. The seven practices we will look at incorporate this wisdom to help you learn how to turn on happiness in your life. This kind of happiness does not require changing anything in your life. All you have to do is learn to turn it on.
Download or read book Rumination Focused Cognitive Behavioral Therapy for Depression written by Edward R. Watkins and published by Guilford Publications. This book was released on 2016-06-06 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: From a leading clinician-researcher, this book presents an empirically tested approach for helping clients with severe and chronic depression by directly tackling negative rumination. Rumination-focused cognitive-behavioral therapy (RFCBT) combines carefully adapted elements of CBT with imagery, visualization, and compassion-based techniques. The book provides everything needed to implement this 12-session approach, including numerous sample dialogues, a chapter-length case example, reflections and learning exercises for therapists, and 10 reproducible client handouts. Purchasers get access to a Web page where they can download and print the reproducible materials in a convenient 8 1/2" x 11" size.
Download or read book Players Making Decisions written by Zack Hiwiller and published by New Riders. This book was released on 2015-12-09 with total page 646 pages. Available in PDF, EPUB and Kindle. Book excerpt: Game designers today are expected to have an arsenal of multi-disciplinary skills at their disposal in the fields of art and design, computer programming, psychology, economics, composition, education, mythology—and the list goes on. How do you distill a vast universe down to a few salient points? Players Making Decisions brings together the wide range of topics that are most often taught in modern game design courses and focuses on the core concepts that will be useful for students for years to come. A common theme to many of these concepts is the art and craft of creating games in which players are engaged by making meaningful decisions. It is the decision to move right or left, to pass versus shoot, or to develop one’s own strategy that makes the game enjoyable to the player. As a game designer, you are never entirely certain of who your audience will be, but you can enter their world and offer a state of focus and concentration on a task that is intrinsically rewarding. This detailed and easy-to-follow guide to game design is for both digital and analog game designers alike and some of its features include: A clear introduction to the discipline of game design, how game development teams work, and the game development process Full details on prototyping and playtesting, from paper prototypes to intellectual property protection issues A detailed discussion of cognitive biases and human decision making as it pertains to games Thorough coverage of key game elements, with practical discussions of game mechanics, dynamics, and aesthetics Practical coverage of using simulation tools to decode the magic of game balance A full section on the game design business, and how to create a sustainable lifestyle within it
Download or read book The Excellent Experience written by C. David Crouch and published by iUniverse. This book was released on 2013-11 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: In his new guide, author C. David Crouch reveals the eighty-three principles of excellentology to help you build excellence in your life. Using "building a house" as a metaphor, he guides you in your own personal journey toward excellence. You can learn how to - lay a strong foundation by developing a mission, vision, principles, and standards; - recognize five pillars of performance that map a clear path toward excellence; - assemble a roof that allows you to measure your progress at the organizational, team, and individual levels; and - improve your ability to lead yourself and others toward excellence. By applying the model in five diverse environments-an organization, a team, a church, a family, and an individual life-Crouch demonstrates its effective use for any endeavor. He also applies his model for excellence to a sixth environment-the United States of America-revealing some interesting considerations. Build a life of joy, peace, significance, and fulfillment for yourself and those around you with The Excellent Experience.
