Download or read book ICT Infrastructure Management written by and published by . This book was released on 2002-01-01 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: This CD-ROM covers all aspects of information and communications technology infrastructure management (ICTIM). It provides a general framework based on best practice guidance for the design and planning, deployment, operational management and technical support of quality ICT services to meet business needs in a cost-effective manner. It is part of the ITIL Infrastructure Library series which is based on the experience of IT management approaches drawn from the commercial and public sectors worldwide. It is also available as a book (ISBN 0113308655).
Download or read book ICT Infrastructure Management IT Infrastructure Library written by and published by . This book was released on 2002 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Best Practice for Security Management written by United Kingdom. Treasury. Office of Government Commerce and published by The Stationery Office. This book was released on 1999 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Security Management is the process of managing a defined level of security on information and IT services. Included is managing the reaction to security incidents.
Download or read book ITSMF ICT Infrastructure Management Pocketbook written by Graham Barnett and published by Itsmf. This book was released on 2005-06-13 with total page 63 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Management operations, Management techniques, Communication technology, IT and Information Management: IT Service Management
Download or read book IT Service Management written by Van Haren Publishing and published by Van Haren Publishing. This book was released on 2007 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to ITIL V3 and Service Management practices; and a guide to all major industry frameworks.
Download or read book It Infrastructure Architecture Infrastructure Building Blocks and Concepts Second Edition written by Sjaak Laan and published by Sjaak Laan. This book was released on 2012-12-16 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many decades, IT infrastructure has provided the foundation for successful application deployment. Yet, general knowledge of infrastructures is still not widespread. Experience shows that software developers, system administrators, and project managers often have little knowledge of the big influence IT infrastructures have on the performance, availability and security of software applications. This book explains the concepts, history, and implementation of IT infrastructures. Although many of books can be found on individual infrastructure building blocks, this is the first book to describe all of them: datacenters, servers, networks, storage, virtualization, operating systems, and end user devices. Whether you need an introduction to infrastructure technologies, a refresher course, or a study guide for a computer science class, you will find that the presented building blocks and concepts provide a solid foundation for understanding the complexity of today's IT infrastructures.
Download or read book Sustainable Urban and Regional Infrastructure Development Technologies Applications and Management written by Yigitcanlar, Tan and published by IGI Global. This book was released on 2010-05-31 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book aims to bridge the gap in the current literature by addressing the overall problems present in major infrastructure in society, and the technologies that may be applied to overcome these problems"--Provided by publisher.
Download or read book IT Services Business Management written by DUBEY SANJIVA SHANKAR and published by PHI Learning Pvt. Ltd.. This book was released on 2012-02-11 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: In IT Services, the businesses are managed with a customer-centric approach. This book, through various concepts, processes and stages, explores the need and framework of IT Services business, and how they are managed to deliver services par excellence. The book comprehensively explains how ITSE (IT Services Enterprises) strategies are analyzed and formulated with the help of three-dimensional cube—customer-centricity, niche vs. end-to-end offering and disruptive innovation vs. gradual innovation. The book further teaches that a good marketing must start with an integrative vision of the ITS Enterprise, and reveals how a customer plays a dominant role in co-creating IT Services. It also details on the various stages of sales cycle called Sales funnel, and how the sales team manages the sales opportunity’s progress. The concluding chapters discuss the aspects needed for the survival and growth of the ITSE firms; the factors that propel growth—Demand, Quality of the business environment and Supply response of an enterprise. It also shows how the future of the IT Services depend on the combination of—Business environment, Information and Communication Technology (ICT) trends, IT Services business model trends and IT governance trends. The book is well-supported with the diagrams and illustrations to explain the concepts clearly. The Review Questions are also incorporated to analyze the students’ learning skills. The book is intended for the postgraduate students of business administration, MCA and MSc (IT). Besides, the book will also be beneficial for the IT Services executives and managers.
Download or read book IT Service Management Global Best Practices written by Editorial Board and published by Van Haren. This book was released on 2008-04-22 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt: A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.
Download or read book Metrics for IT Service Management written by Peter Brooks and published by Van Haren. This book was released on 2006-04-26 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Russian, Chinese, English.The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them within an organisation, including generic principles (such as SMART and KISS), specific examples and templates for the use of each metricAll metrics discussed are directly related to process objectives, in order to help create a service-focused management system. This publication complements the ITIL, CobiT and ISO20000 service management principles. If you need to develop metrics for an IT environment, buy this book or hire a consultant who has read it G. Kieliszek, Healthcare CIO (Amazon)"This is more than a book, it's a practical, useable "A to Z" of IT Service Management Metrics! Peter Brooks (Author) has given us all a crystal clear view of a neglected, blurred piece of the IT Service Management puzzle. As a Principal ITSM Consultant working for Foster-Melliar in South Africa I am continuously disappointed by the many ITSM books produced that generally regurgitate what is already known by many in the industry. Metrics for IT Service Organisations provides a vast array of possible audiences something that many ITSM volumes do not, and this is a Practical, useable view of "How" to plan for, design, manage and improve the critical measures IT Service organisations require from both a strategic, tactical and operational perspective.I don't carry many books around with me, this one, I most certainly will!!" Ian Clark Principal ITSM Consultant Foster-Melliar"With all the focus on IT Governance and IT Business process management. It is easy to see why metric are becoming hugely important for the management of organisations. In reality however, getting the right set of metrics in place is by no means a simple exercise. Metrics for IT service organisations can be a great help. Using ITIL as the basis the book lists many useful examples of metrics. But what is more important, is that it gives us insight into to creation of "good" metrics and the dangers of "bad" metrics. "Emma Speakman IT BPM consultant SA/NL/UK "Looking for a comprehensive, in-depth exploration and explanation of what metrics to use in your ITSM journey? Then 'Metrics for IT Service Organizations' by Peter Brooks may be exactly what you're looking for. This (new) book not only covers what metrics need to be seriously considered, but explains the 'why' and 'how' behind selecting and defining them, pointing out along the way many of the dangers and pitfalls of selecting the wrong ones; or too many. If you tend to agree that 'what gets measured gets done', then applying the ideas in Peter's book will assist you in getting the right things done."Ken Wendle (FISM) previous President of the itSMF USA, works as a Senior Solution Architect for Hewlett Packard's OpenView Software divisionGiven that itSMF is the source, readers of this book will naturally expect a 'best practices' view on metrics, and a highly practical reference text. More particularly, though, the special merit of the text is its carefulness in stressing that metrics must be both useful and meaningful, and that the meaning comes from the business perspective on IT management processes - a perspective always represented by a stated business objective. By encouraging readers to seriously commit to defining clear business objectives, the text aims the reader at measurement that avoids excess or irrelevance.Malcolm Ryder (CA Architect)
Download or read book Africa s ICT Infrastructure written by Vivien Foster and published by World Bank Publications. This book was released on 2011-06-23 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Africa's ICT Infrastructure reviews how the investment in the sector has been financed and how the structure of the market has changed since the liberalization process started. It looks at the role of both private and public institutions as sources of financing for the sector and charts the emergence of investors from developing countries in leading the expansion of the sector across the region. --
Download or read book Curing the Patch Management Headache written by Felicia M. Wetter and published by CRC Press. This book was released on 2005-02-18 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive security patch management process is one of the fundamental security requirements for any IT-dependent organization. Fully defining this process ensures that patches are deployed in an organized, staged manner, resulting in little or no slowdowns or downtime to network infrastructure. Until now, there were no technical books for com
Download or read book ICT Infrastructure in Emerging Asia written by Rohan Samarajiva and published by IDRC. This book was released on 2008 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines how theoretically optimal concepts actually get implemented in the hard terrain of emerging Asia. It gleans lessons from five Asian countries \2014 Bangladesh, India, Indonesia, Nepal, and Sri Lanka \2014 based on their experiences with expanding ICT connectivity. It reports the findings of a cutting-edge 3000+ sample demand-side survey of telephone use at the "bottom of the pyramid" in India and Sri Lanka. It considers the problem of expanding connectivity from different angles: that of the user, the operator, the policymaker, the regulator, and civil society. And it sheds light on a range of situations and technologies, like telephone use in post-conflict regions of Sri Lanka, Wi-Fi deployment in Indonesia, and universal service obligations in India
Download or read book Management and Control of ICT Infrastructure written by Zdeněk Brabec and published by . This book was released on 2005 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service operation written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Download or read book The Unpredictable Certainty written by National Research Council and published by National Academies Press. This book was released on 1998-02-05 with total page 631 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains a key component of the NII 2000 project of the Computer Science and Telecommunications Board, a set of white papers that contributed to and complements the project's final report, The Unpredictable Certainty: Information Infrastructure Through 2000, which was published in the spring of 1996. That report was disseminated widely and was well received by its sponsors and a variety of audiences in government, industry, and academia. Constraints on staff time and availability delayed the publication of these white papers, which offer details on a number of issues and positions relating to the deployment of information infrastructure.
Download or read book Security Patch Management written by Felicia Nicastro and published by CRC Press. This book was released on 2011-04-05 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although the patch management process is neither exceedingly technical nor extremely complicated, it is still perceived as a complex issue that's often left to the last minute or resolved with products that automate the task. Effective patch management is not about technology; it's about having a formal process in place that can deploy patches to v
